Helpddesk/resources/themes/backend/views/modules/helpdesk/livewire/ticket-index.blade.php

<div class="hd-helpdesk-surface hd-mobile-ready space-y-6" dusk="helpdesk-ticket-index">
    <div
        class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="hd-page-hero bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
                <div>
                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Ticket management</p>
                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Active tickets</h1>
                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Search, triage and manage support requests across
                        projects, teams, priorities and statuses.</p>
                </div>
                <div class="flex flex-wrap gap-2">
                    <a href="{{ route('helpdesk.index') }}" wire:navigate class="hd-btn hd-btn-blue">
                        <i class="fa-solid fa-chart-bar" aria-hidden="true"></i>
                        <span>Dashboard</span>
                    </a>
                    <a href="{{ route('helpdesk.tickets.create') }}" wire:navigate class="hd-btn hd-btn-green">
                        <i class="fa-solid fa-plus" aria-hidden="true"></i>
                        <span>New Ticket</span>
                    </a>
                    <a href="{{ route('helpdesk.tickets.archived') }}" wire:navigate class="hd-btn hd-btn-amber">
                        <i class="fa-solid fa-box-archive" aria-hidden="true"></i>
                        <span>Archived</span>
                    </a>
                </div>
            </div>
        </div>
    </div>

    <div class="hd-filter-panel rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="grid gap-4 md:grid-cols-4">
            <div class="hd-ticket-search-wrap">
                <i class="fa-solid fa-magnifying-glass hd-ticket-search-icon" aria-hidden="true"></i>
                <input
                    type="search"
                    class="hd-ticket-search"
                    wire:model.live.debounce.350ms="search"
                    placeholder="Search reference, subject or body"
                    aria-label="Search tickets"
                >
            </div>

            <div class="hd-select-wrap">
                <select class="hd-select" wire:model.live="scope" aria-label="Ticket scope">
                    <option value="open">Open tickets</option>
                    <option value="closed">Closed tickets</option>
                    <option value="all">All tickets</option>
                </select>
            </div>

            <div class="hd-select-wrap">
                <select class="hd-select" wire:model.live="status" aria-label="Ticket status">
                    <option value="">All statuses</option>
                    @foreach ($statuses as $status)
                        <option value="{{ $status->id }}">{{ $status->name }}</option>
                    @endforeach
                </select>
            </div>

            <div class="hd-select-wrap">
                <select class="hd-select" wire:model.live="priority" aria-label="Ticket priority">
                    <option value="">All priorities</option>
                    @foreach ($priorities as $priority)
                        <option value="{{ $priority->id }}">{{ $priority->name }}</option>
                    @endforeach
                </select>
            </div>
        </div>
    </div>

    <div
        class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div wire:loading.flex
            class="items-center gap-2 border-b border-zinc-200 bg-blue-50 px-4 py-3 text-sm text-blue-800 dark:border-zinc-700 dark:bg-blue-950 dark:text-blue-200">
            <flux:icon.arrow-path class="size-4 animate-spin" /> Refreshing tickets...
        </div>

        <div class="overflow-x-auto">
            <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
                <thead
                    class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
                    <tr>
                        <th class="px-4 py-3">Reference</th>
                        <th class="px-4 py-3">Subject</th>
                        <th class="px-4 py-3">Status</th>
                        <th class="px-4 py-3">Priority</th>
                        <th class="px-4 py-3">Agent</th>
                        <th class="px-4 py-3 text-center">Files</th>
                        <th class="px-4 py-3">Last activity</th>
                        <th class="px-4 py-3 text-right">Actions</th>
                    </tr>
                </thead>
                <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
                    @forelse ($tickets as $ticket)
                        <tr class="hover:bg-zinc-50 dark:hover:bg-zinc-800/70">
                            <td class="whitespace-nowrap px-4 py-3 font-mono text-xs">
                                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate
                                    class="font-semibold text-blue-700 hover:underline dark:text-blue-300">
                                    {{ $ticket->reference }}
                                </a>
                            </td>
                            <td class="px-4 py-3">
                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</div>
                                <div class="text-xs text-zinc-500">
                                    {{ $ticket->category?->name ?? 'No category' }}
                                    @if ($ticket->project)
                                        · {{ $ticket->project->title }}
                                    @endif
                                    @if ($ticket->team)
                                        · {{ $ticket->team->name }}
                                    @endif
                                </div>
                            </td>
                            <td class="px-4 py-3">
                                <x-helpdesk.colour-badge :color="$ticket->status?->color ?? 'zinc'">
                                    {{ $ticket->status?->name ?? 'No status' }}
                                </x-helpdesk.colour-badge>
                            </td>
                            <td class="px-4 py-3">
                                <x-helpdesk.colour-badge :color="$ticket->priority?->color ?? 'zinc'">
                                    {{ $ticket->priority?->name ?? 'No priority' }}
                                </x-helpdesk.colour-badge>
                            </td>
                            <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">
                                {{ $ticket->agent_name ?? 'Unassigned' }}
                            </td>
                            <td class="whitespace-nowrap px-4 py-3 text-center">
                                @if (($ticket->attachments_count ?? 0) > 0)
                                    <span
                                        class="inline-flex items-center justify-center gap-1 rounded-full border border-blue-200 bg-blue-50 px-2.5 py-1 text-xs font-black text-blue-700 dark:border-blue-800 dark:bg-blue-950 dark:text-blue-200"
                                        title="{{ $ticket->attachments_count }} attachment{{ $ticket->attachments_count === 1 ? '' : 's' }}">
                                        <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
                                        <span>{{ $ticket->attachments_count }}</span>
                                        <span
                                            class="sr-only">attachment{{ $ticket->attachments_count === 1 ? '' : 's' }}</span>
                                    </span>
                                @else
                                    <span
                                        class="inline-flex items-center justify-center rounded-full border border-zinc-200 bg-zinc-50 px-2.5 py-1 text-xs font-bold text-zinc-400 dark:border-zinc-700 dark:bg-zinc-800 dark:text-zinc-500"
                                        title="No attachments">
                                        <i class="fa-regular fa-circle" aria-hidden="true"></i>
                                        <span class="sr-only">No attachments</span>
                                    </span>
                                @endif
                            </td>
                            <td class="whitespace-nowrap px-4 py-3 text-zinc-500">
                                {{ $ticket->last_activity_at?->diffForHumans() ?? $ticket->created_at->diffForHumans() }}
                            </td>
                            <td class="whitespace-nowrap px-4 py-3 text-right">
                                @can('delete', $ticket)
                                    <button type="button" wire:click="askToArchiveTicket({{ $ticket->id }})"
                                        wire:loading.attr="disabled" wire:target="askToArchiveTicket({{ $ticket->id }})"
                                        class="hd-btn hd-btn-sm hd-btn-amber disabled:cursor-not-allowed disabled:opacity-60"
                                        title="Archive {{ $ticket->reference }}" dusk="delete-ticket-{{ $ticket->id }}">
                                        <i class="fa-solid fa-box-archive" aria-hidden="true"></i>
                                        <span>Archive</span>
                                    </button>
                                @endcan
                            </td>
                        </tr>
                    @empty
                        <tr>
                            <td colspan="8" class="px-4 py-12 text-center text-zinc-500">No tickets matched your
                                filters.</td>
                        </tr>
                    @endforelse
                </tbody>
            </table>
        </div>

        <div class="flex flex-col gap-3 border-t border-zinc-200 bg-zinc-50/70 px-4 py-4 dark:border-zinc-700 dark:bg-zinc-950/35 sm:flex-row sm:items-center sm:justify-between">
            <div class="text-sm font-medium text-zinc-500 dark:text-zinc-400">
                Showing
                <span class="font-semibold text-zinc-800 dark:text-zinc-200">{{ $tickets->firstItem() ?? 0 }}</span>
                –
                <span class="font-semibold text-zinc-800 dark:text-zinc-200">{{ $tickets->lastItem() ?? 0 }}</span>
                of
                <span class="font-semibold text-zinc-800 dark:text-zinc-200">{{ $tickets->total() }}</span> tickets
            </div>

            <div class="min-w-0">
                @if ($tickets->hasPages())
                    {{ $tickets->onEachSide(1)->links() }}
                @else
                    <span class="inline-flex rounded-lg border border-zinc-200 bg-white px-3 py-1.5 text-xs font-semibold text-zinc-500 dark:border-zinc-700 dark:bg-zinc-900">Page 1 of 1</span>
                @endif
            </div>
        </div>
    </div>

    @if ($archiveModalOpen)
        <div class="fixed inset-0 z-[9998] flex items-center justify-center bg-black/75 px-4 py-6 backdrop-blur-sm"
            role="dialog" aria-modal="true" aria-labelledby="archive-ticket-modal-title"
            wire:key="ticket-archive-modal-{{ $pendingArchiveTicketId ?? 'none' }}"
            dusk="archive-ticket-confirmation-modal">
            <div
                class="w-full max-w-lg overflow-hidden rounded-3xl border border-amber-500/30 bg-zinc-950 text-zinc-100 shadow-2xl">
                <div class="border-b border-amber-500/20 bg-amber-950/35 px-6 py-5">
                    <div class="flex items-start gap-4">
                        <span
                            class="grid h-12 w-12 shrink-0 place-items-center rounded-2xl bg-amber-500 text-zinc-950 shadow-lg shadow-amber-950/30">
                            <i class="fa-solid fa-triangle-exclamation" aria-hidden="true"></i>
                        </span>

                        <div class="min-w-0">
                            <h2 id="archive-ticket-modal-title" class="text-xl font-black tracking-tight text-white">
                                Archive ticket?
                            </h2>

                            <p class="mt-1 text-sm leading-6 text-amber-100/90">
                                This will move <span
                                    class="font-mono font-bold">{{ $pendingArchiveTicketReference }}</span> to the ticket archive.
                                It can be restored later.
                            </p>
                        </div>
                    </div>
                </div>

                <div class="space-y-3 px-6 py-5">
                    @if ($pendingArchiveTicketSubject)
                        <div class="rounded-2xl border border-zinc-800 bg-zinc-900 px-4 py-3">
                            <p class="text-xs font-bold uppercase tracking-[0.22em] text-zinc-500">Ticket subject</p>
                            <p class="mt-1 text-sm font-semibold text-zinc-100">{{ $pendingArchiveTicketSubject }}</p>
                        </div>
                    @endif

                    <p class="text-sm leading-6 text-zinc-300">
                        Archived tickets are removed from active ticket lists and the Kanban board until restored.
                    </p>
                </div>

                <div
                    class="flex flex-col-reverse gap-3 border-t border-zinc-800 bg-zinc-900/80 px-6 py-4 sm:flex-row sm:justify-end">
                    <button type="button" wire:click="cancelTicketArchive" class="hd-btn hd-btn-sm hd-btn-blue"
                        dusk="cancel-archive-ticket">
                        <i class="fa-solid fa-xmark" aria-hidden="true"></i>
                        <span>Cancel</span>
                    </button>

                    <button type="button" wire:click="confirmTicketArchive" wire:loading.attr="disabled"
                        wire:target="confirmTicketArchive"
                        class="hd-btn hd-btn-sm hd-btn-amber disabled:cursor-not-allowed disabled:opacity-60"
                        dusk="confirm-archive-ticket">
                        <i class="fa-solid fa-box-archive" aria-hidden="true"></i>
                        <span wire:loading.remove wire:target="confirmTicketArchive">Archive ticket</span>
                        <span wire:loading wire:target="confirmTicketArchive">Archiving...</span>
                    </button>
                </div>
            </div>
        </div>
    @endif
</div>