103 lines
5.4 KiB
PHP
103 lines
5.4 KiB
PHP
@extends('layouts.app', ['title' => 'Refund Policy — SonarDesk'])
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@section('content')
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@php($legal = config('sonardesk.legal'))
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<article class="legal-page">
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<header class="legal-head">
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<span class="eyebrow">Legal</span>
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<h1>Refund Policy</h1>
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<p>Last updated 1 October 2026</p>
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</header>
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<div class="legal-intro">
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This policy explains cancellation, refund and statutory consumer rights for SonarDesk subscriptions.
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SonarDesk payments are processed by Paddle, our Merchant of Record. Nothing in this policy limits any
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rights or remedies that cannot lawfully be limited.
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</div>
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<section>
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<h2>1. Seven-day free trial</h2>
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<p>Where shown at checkout, SonarDesk includes a seven-day free trial. You can cancel before the trial
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ends to prevent the subscription converting to a paid subscription. If you cancel during the trial
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before a charge is made, there is no subscription payment to refund.</p>
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</section>
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<section>
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<h2>2. Cancelling a paid subscription</h2>
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<p>You may cancel your subscription through the SonarDesk licence portal or the subscription-management
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facilities provided through Paddle. Cancellation stops future automatic renewals. Unless stated
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otherwise during cancellation, your licence normally remains available until the end of the billing
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period for which you have already paid.</p>
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<p>Cancellation does not itself create a refund for an earlier payment.</p>
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</section>
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<section>
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<h2>3. Refund requests</h2>
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<p>If you believe a payment should be refunded, contact
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<a href="{{ route('support') }}">SonarDesk Support</a> as soon as possible. Please provide the email
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address used for the purchase and enough information for us to identify the transaction. Do not send
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full payment-card details.</p>
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<p>Because Paddle is the Merchant of Record, a refund may be processed by Paddle and may also be
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requested through Paddle's buyer-support facilities. Approved refunds are returned to the original
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payment method in accordance with Paddle's processing arrangements and the payment provider's timing.</p>
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</section>
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<section>
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<h2>4. UK and EEA consumer withdrawal rights</h2>
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<p>If you purchase as a consumer, applicable law may provide a cooling-off or withdrawal period for
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distance contracts. For UK consumers this is generally 14 days, subject to the statutory rules and
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exceptions that apply to digital content and services.</p>
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<p>If you expressly request or consent to digital supply or performance beginning during a statutory
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withdrawal period, the law may affect the right to withdraw once supply or performance has begun.
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Nothing on this page removes a statutory right that applies to your purchase.</p>
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</section>
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<section>
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<h2>5. Faulty or misdescribed digital content</h2>
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<p>This refund policy does not replace your statutory remedies. If SonarDesk is faulty, materially not
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as described, or otherwise fails to meet rights that apply to digital content or services under
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consumer law, you may be entitled to a repair, replacement, price reduction, refund or another remedy
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depending on the circumstances.</p>
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</section>
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<section>
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<h2>6. Duplicate or incorrect charges</h2>
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<p>If you believe you have been charged twice, charged after a valid cancellation, charged an incorrect
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amount, or charged for the wrong plan, contact us promptly. We will investigate the subscription and
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transaction records and, where appropriate, arrange correction or refund through Paddle.</p>
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</section>
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<section>
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<h2>7. Renewal payments</h2>
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<p>Subscriptions renew automatically until cancelled. A renewal charge is not automatically refundable
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solely because the subscription was not cancelled before renewal. We will nevertheless consider refund
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requests fairly, taking account of the circumstances, applicable law, the timing of the request and
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whether the renewed service has been used.</p>
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</section>
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<section>
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<h2>8. Chargebacks</h2>
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<p>Please contact SonarDesk Support or Paddle about a disputed payment before initiating a chargeback
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where practical. This gives us an opportunity to investigate duplicate, fraudulent or incorrect charges
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promptly. This does not restrict any right you have to dispute a payment with your payment provider.</p>
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</section>
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<section>
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<h2>9. How refunds affect your licence</h2>
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<p>A full refund or reversal of a subscription payment may cause the associated subscription and
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SonarDesk licence to be cancelled or revoked. Where only part of a payment is refunded, any effect on
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the subscription will depend on the reason for the adjustment and the resulting Paddle subscription
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status.</p>
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</section>
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<section>
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<h2>10. Contact</h2>
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<p>For refund or billing enquiries, contact
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<a href="mailto:{{ $legal['support_email'] }}">{{ $legal['support_email'] }}</a> or use
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<a href="{{ route('support') }}">SonarDesk Support</a>. Include your purchase email address and relevant
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transaction details, but never send complete card details.</p>
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<p>See also our <a href="{{ route('terms') }}">Terms of Service</a>.</p>
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</section>
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</article>
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@endsection
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