added jquery and also fixed fontawsome
This commit is contained in:
Mark Gregory
@@ -0,0 +1,26 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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/**
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* Run the migrations.
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*/
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public function up(): void
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{
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Schema::table('users', static function (Blueprint $table): void {
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if (! Schema::hasColumn('users', 'helpdesk_agent')) {
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$table->boolean('helpdesk_agent')->default(false)->after('password');
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}
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if (! Schema::hasColumn('users', 'helpdesk_admin')) {
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$table->boolean('helpdesk_admin')->default(false)->after('helpdesk_agent');
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}
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});
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}
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};
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@@ -0,0 +1,73 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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public function up(): void
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{
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Schema::create('helpdesk_statuses', static function (Blueprint $table): void {
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$table->id();
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$table->string('name', 80);
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$table->string('slug', 100)->unique();
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$table->string('color', 30)->default('zinc');
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$table->unsignedSmallInteger('sort_order')->default(0);
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$table->boolean('is_closed')->default(false);
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$table->timestamps();
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});
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Schema::create('helpdesk_priorities', static function (Blueprint $table): void {
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$table->id();
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$table->string('name', 80);
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$table->string('slug', 100)->unique();
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$table->string('color', 30)->default('zinc');
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$table->unsignedSmallInteger('sort_order')->default(0);
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$table->timestamps();
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});
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Schema::create('helpdesk_categories', static function (Blueprint $table): void {
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$table->id();
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$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
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$table->string('name', 120);
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$table->string('slug', 140);
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$table->string('color', 30)->default('blue');
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$table->text('description')->nullable();
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$table->timestamps();
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$table->unique(['company_id', 'slug']);
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});
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Schema::create('helpdesk_teams', static function (Blueprint $table): void {
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$table->id();
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$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
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$table->string('name', 120);
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$table->string('slug', 140);
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$table->string('color', 30)->default('indigo');
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$table->text('description')->nullable();
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$table->timestamp('archived_at')->nullable();
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$table->softDeletes();
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$table->timestamps();
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$table->unique(['company_id', 'slug']);
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});
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Schema::create('helpdesk_projects', static function (Blueprint $table): void {
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$table->id();
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$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
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$table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
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$table->string('title', 160);
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$table->string('slug', 180);
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$table->string('color', 30)->default('blue');
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$table->text('description')->nullable();
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$table->timestamp('archived_at')->nullable();
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$table->softDeletes();
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$table->timestamps();
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$table->unique(['company_id', 'slug']);
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});
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}
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};
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@@ -0,0 +1,41 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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public function up(): void
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{
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Schema::create('helpdesk_tickets', static function (Blueprint $table): void {
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$table->id();
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$table->string('reference', 32)->unique();
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$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
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$table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
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$table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
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$table->foreignId('status_id')->constrained('helpdesk_statuses')->restrictOnDelete();
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$table->foreignId('priority_id')->constrained('helpdesk_priorities')->restrictOnDelete();
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$table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
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$table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
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$table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
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$table->string('subject', 200);
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$table->longText('body');
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$table->timestamp('due_at')->nullable();
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$table->timestamp('completed_at')->nullable();
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$table->timestamp('last_activity_at')->nullable();
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$table->timestamp('archived_at')->nullable();
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$table->softDeletes();
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$table->timestamps();
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$table->index(['company_id', 'project_id']);
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$table->index(['team_id', 'status_id']);
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$table->index(['status_id', 'priority_id']);
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$table->index(['agent_id', 'completed_at']);
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$table->index(['user_id', 'created_at']);
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$table->index('last_activity_at');
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});
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}
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};
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+78
@@ -0,0 +1,78 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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public function up(): void
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{
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Schema::create('helpdesk_git_repositories', static function (Blueprint $table): void {
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$table->id();
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$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
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$table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
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$table->string('name', 160);
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$table->string('provider', 40)->default('git');
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$table->string('remote_url', 500);
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$table->string('default_branch', 120)->default('main');
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$table->string('webhook_secret', 120)->nullable();
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$table->boolean('is_active')->default(true);
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$table->timestamps();
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$table->index(['company_id', 'project_id']);
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$table->index(['provider', 'is_active']);
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});
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Schema::create('helpdesk_git_commits', static function (Blueprint $table): void {
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$table->id();
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$table->foreignId('repository_id')->constrained('helpdesk_git_repositories')->cascadeOnDelete();
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$table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
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$table->string('hash', 80);
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$table->string('short_hash', 16);
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$table->string('branch', 120)->nullable();
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$table->string('author_name', 160)->nullable();
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$table->string('author_email', 190)->nullable();
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$table->text('message');
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$table->string('url', 500)->nullable();
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$table->timestamp('committed_at')->nullable();
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$table->timestamps();
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$table->unique(['repository_id', 'hash']);
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$table->index(['ticket_id', 'committed_at']);
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});
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Schema::create('helpdesk_workflow_templates', static function (Blueprint $table): void {
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$table->id();
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$table->string('name', 160);
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$table->string('event', 80);
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$table->string('subject', 220);
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$table->longText('html_body');
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$table->longText('text_body')->nullable();
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$table->string('to_role', 40)->default('requester');
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$table->string('cc', 500)->nullable();
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$table->string('bcc', 500)->nullable();
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$table->boolean('is_active')->default(true);
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$table->timestamps();
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$table->index(['event', 'is_active']);
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});
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Schema::create('helpdesk_workflow_logs', static function (Blueprint $table): void {
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$table->id();
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$table->foreignId('template_id')->nullable()->constrained('helpdesk_workflow_templates')->nullOnDelete();
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$table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
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$table->string('event', 80);
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$table->string('recipient', 190)->nullable();
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$table->string('subject', 220)->nullable();
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$table->string('status', 40)->default('pending');
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$table->text('error')->nullable();
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$table->timestamps();
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$table->index(['ticket_id', 'event']);
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$table->index(['status', 'created_at']);
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});
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}
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};
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+40
@@ -0,0 +1,40 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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public function up(): void
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{
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Schema::create('helpdesk_comments', static function (Blueprint $table): void {
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$table->id();
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$table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
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$table->foreignId('parent_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
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$table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
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$table->longText('body');
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$table->boolean('is_internal')->default(false);
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$table->timestamps();
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$table->index(['ticket_id', 'parent_id', 'created_at']);
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});
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Schema::create('helpdesk_attachments', static function (Blueprint $table): void {
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$table->id();
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$table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
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$table->foreignId('comment_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
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$table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
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$table->string('disk', 80);
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$table->string('path', 500);
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$table->string('original_name', 255);
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$table->string('mime_type', 160)->nullable();
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$table->unsignedBigInteger('size')->default(0);
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$table->timestamps();
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$table->index(['ticket_id', 'comment_id', 'created_at']);
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});
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}
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};
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+21
@@ -0,0 +1,21 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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public function up(): void
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{
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Schema::create('helpdesk_category_user', static function (Blueprint $table): void {
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$table->id();
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$table->foreignId('category_id')->constrained('helpdesk_categories')->cascadeOnDelete();
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$table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
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$table->timestamps();
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$table->unique(['category_id', 'user_id']);
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});
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}
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};
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+39
@@ -0,0 +1,39 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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/**
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* Run the migrations.
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*/
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public function up(): void
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{
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if (! Schema::hasTable('helpdesk_kanban_boards')) {
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Schema::create('helpdesk_kanban_boards', function (Blueprint $table): void {
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$table->id();
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$table->string('name');
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$table->string('slug')->unique();
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$table->text('description')->nullable();
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$table->boolean('is_default')->default(false);
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$table->unsignedInteger('sort_order')->default(0);
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$table->timestamps();
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$table->softDeletes();
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$table->index(['is_default', 'sort_order']);
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});
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}
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}
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/**
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* Reverse the migrations.
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*/
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public function down(): void
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{
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Schema::dropIfExists('helpdesk_kanban_boards');
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}
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};
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+31
@@ -0,0 +1,31 @@
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<?php
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|
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declare(strict_types=1);
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|
||||
use Illuminate\Database\Migrations\Migration;
|
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use Illuminate\Database\Schema\Blueprint;
|
||||
use Illuminate\Support\Facades\Schema;
|
||||
|
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return new class extends Migration
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||||
{
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public function up(): void
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{
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if (! Schema::hasTable('helpdesk_kanban_board_statuses')) {
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Schema::create('helpdesk_kanban_board_statuses', function (Blueprint $table): void {
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$table->id();
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$table->foreignId('board_id')->constrained('helpdesk_kanban_boards')->cascadeOnDelete();
|
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$table->foreignId('status_id')->constrained('helpdesk_statuses')->cascadeOnDelete();
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$table->unsignedInteger('sort_order')->default(0);
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$table->timestamps();
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||||
$table->unique(['board_id', 'status_id']);
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||||
$table->index(['board_id', 'sort_order']);
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||||
});
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||||
}
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||||
}
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||||
|
||||
public function down(): void
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||||
{
|
||||
Schema::dropIfExists('helpdesk_kanban_board_statuses');
|
||||
}
|
||||
};
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+208
@@ -0,0 +1,208 @@
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<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
use Illuminate\Database\Migrations\Migration;
|
||||
use Illuminate\Database\Schema\Blueprint;
|
||||
use Illuminate\Support\Facades\Schema;
|
||||
|
||||
return new class extends Migration
|
||||
{
|
||||
public function up(): void
|
||||
{
|
||||
Schema::create('helpdesk_products', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
|
||||
$table->string('name', 160);
|
||||
$table->string('slug', 180);
|
||||
$table->string('type', 60)->default('service');
|
||||
$table->string('version', 80)->nullable();
|
||||
$table->string('release_channel', 80)->nullable();
|
||||
$table->text('description')->nullable();
|
||||
$table->boolean('is_active')->default(true);
|
||||
$table->timestamps();
|
||||
$table->unique(['company_id', 'slug']);
|
||||
});
|
||||
|
||||
|
||||
Schema::create('helpdesk_sla_policies', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
|
||||
$table->foreignId('priority_id')->nullable()->constrained('helpdesk_priorities')->nullOnDelete();
|
||||
$table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
|
||||
$table->string('name', 160);
|
||||
$table->string('slug', 180);
|
||||
$table->unsignedInteger('first_response_minutes')->default(240);
|
||||
$table->unsignedInteger('resolution_minutes')->default(2880);
|
||||
$table->boolean('business_hours_only')->default(false);
|
||||
$table->boolean('is_default')->default(false);
|
||||
$table->boolean('is_active')->default(true);
|
||||
$table->timestamps();
|
||||
$table->unique(['company_id', 'slug']);
|
||||
$table->index(['priority_id', 'category_id', 'is_active']);
|
||||
});
|
||||
|
||||
Schema::table('helpdesk_tickets', static function (Blueprint $table): void {
|
||||
if (! Schema::hasColumn('helpdesk_tickets', 'sla_policy_id')) {
|
||||
$table->foreignId('sla_policy_id')->nullable()->after('team_id')->constrained('helpdesk_sla_policies')->nullOnDelete();
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_tickets', 'product_id')) {
|
||||
$table->foreignId('product_id')->nullable()->after('project_id')->constrained('helpdesk_products')->nullOnDelete();
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_tickets', 'first_response_at')) {
|
||||
$table->timestamp('first_response_at')->nullable()->after('due_at');
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_tickets', 'sla_first_response_due_at')) {
|
||||
$table->timestamp('sla_first_response_due_at')->nullable()->after('first_response_at');
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_tickets', 'sla_resolution_due_at')) {
|
||||
$table->timestamp('sla_resolution_due_at')->nullable()->after('sla_first_response_due_at');
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_tickets', 'sla_first_response_breached_at')) {
|
||||
$table->timestamp('sla_first_response_breached_at')->nullable()->after('sla_resolution_due_at');
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_tickets', 'sla_resolution_breached_at')) {
|
||||
$table->timestamp('sla_resolution_breached_at')->nullable()->after('sla_first_response_breached_at');
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_tickets', 'public_replies_count')) {
|
||||
$table->unsignedInteger('public_replies_count')->default(0)->after('sla_resolution_breached_at');
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_tickets', 'time_spent_minutes')) {
|
||||
$table->unsignedInteger('time_spent_minutes')->default(0)->after('public_replies_count');
|
||||
}
|
||||
|
||||
$table->index(['sla_policy_id', 'sla_resolution_due_at'], 'helpdesk_tickets_sla_policy_due_idx');
|
||||
$table->index(['product_id', 'completed_at'], 'helpdesk_tickets_product_closed_idx');
|
||||
});
|
||||
|
||||
Schema::table('helpdesk_workflow_logs', static function (Blueprint $table): void {
|
||||
if (! Schema::hasColumn('helpdesk_workflow_logs', 'tracking_token')) {
|
||||
$table->string('tracking_token', 64)->nullable()->unique()->after('status');
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_workflow_logs', 'first_opened_at')) {
|
||||
$table->timestamp('first_opened_at')->nullable()->after('tracking_token');
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_workflow_logs', 'last_opened_at')) {
|
||||
$table->timestamp('last_opened_at')->nullable()->after('first_opened_at');
|
||||
}
|
||||
if (! Schema::hasColumn('helpdesk_workflow_logs', 'opened_count')) {
|
||||
$table->unsignedInteger('opened_count')->default(0)->after('last_opened_at');
|
||||
}
|
||||
});
|
||||
|
||||
Schema::create('helpdesk_canned_responses', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
|
||||
$table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
|
||||
$table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
|
||||
$table->string('name', 160);
|
||||
$table->string('slug', 180);
|
||||
$table->string('visibility', 40)->default('agents');
|
||||
$table->string('subject', 220)->nullable();
|
||||
$table->longText('body');
|
||||
$table->boolean('is_active')->default(true);
|
||||
$table->unsignedInteger('sort_order')->default(0);
|
||||
$table->timestamps();
|
||||
$table->unique(['company_id', 'slug']);
|
||||
$table->index(['category_id', 'team_id', 'is_active']);
|
||||
});
|
||||
|
||||
|
||||
|
||||
Schema::create('helpdesk_automation_rules', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
|
||||
$table->string('name', 160);
|
||||
$table->string('slug', 180);
|
||||
$table->string('match_sender', 190)->nullable();
|
||||
$table->string('match_subject', 220)->nullable();
|
||||
$table->string('match_mailbox', 190)->nullable();
|
||||
$table->foreignId('match_category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
|
||||
$table->foreignId('set_priority_id')->nullable()->constrained('helpdesk_priorities')->nullOnDelete();
|
||||
$table->foreignId('set_category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
|
||||
$table->foreignId('set_team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
|
||||
$table->foreignId('set_project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
|
||||
$table->foreignId('set_status_id')->nullable()->constrained('helpdesk_statuses')->nullOnDelete();
|
||||
$table->foreignId('set_agent_id')->nullable()->constrained('users')->nullOnDelete();
|
||||
$table->boolean('is_active')->default(true);
|
||||
$table->unsignedInteger('sort_order')->default(0);
|
||||
$table->timestamps();
|
||||
$table->unique(['company_id', 'slug']);
|
||||
$table->index(['is_active', 'sort_order']);
|
||||
});
|
||||
|
||||
Schema::create('helpdesk_ticket_sla_events', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
|
||||
$table->foreignId('sla_policy_id')->nullable()->constrained('helpdesk_sla_policies')->nullOnDelete();
|
||||
$table->string('event', 80);
|
||||
$table->timestamp('due_at')->nullable();
|
||||
$table->timestamp('occurred_at')->nullable();
|
||||
$table->boolean('breached')->default(false);
|
||||
$table->json('meta')->nullable();
|
||||
$table->timestamps();
|
||||
$table->index(['ticket_id', 'event']);
|
||||
$table->index(['breached', 'due_at']);
|
||||
});
|
||||
|
||||
Schema::create('helpdesk_ticket_ratings', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
|
||||
$table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
|
||||
$table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
|
||||
$table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
|
||||
$table->unsignedTinyInteger('rating');
|
||||
$table->string('token', 80)->unique();
|
||||
$table->text('comment')->nullable();
|
||||
$table->timestamp('rated_at')->nullable();
|
||||
$table->timestamps();
|
||||
$table->index(['agent_id', 'rating']);
|
||||
$table->index(['team_id', 'category_id']);
|
||||
});
|
||||
|
||||
Schema::create('helpdesk_tags', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
|
||||
$table->string('name', 80);
|
||||
$table->string('slug', 100);
|
||||
$table->string('color', 30)->default('zinc');
|
||||
$table->timestamps();
|
||||
$table->unique(['company_id', 'slug']);
|
||||
});
|
||||
|
||||
Schema::create('helpdesk_ticket_tag', static function (Blueprint $table): void {
|
||||
$table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
|
||||
$table->foreignId('tag_id')->constrained('helpdesk_tags')->cascadeOnDelete();
|
||||
$table->primary(['ticket_id', 'tag_id']);
|
||||
});
|
||||
|
||||
Schema::create('helpdesk_checklist_templates', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
|
||||
$table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
|
||||
$table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
|
||||
$table->string('name', 160);
|
||||
$table->string('slug', 180);
|
||||
$table->json('items');
|
||||
$table->boolean('is_active')->default(true);
|
||||
$table->timestamps();
|
||||
$table->unique(['company_id', 'slug']);
|
||||
$table->index(['category_id', 'project_id', 'is_active']);
|
||||
});
|
||||
|
||||
Schema::create('helpdesk_checklist_items', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
|
||||
$table->foreignId('template_id')->nullable()->constrained('helpdesk_checklist_templates')->nullOnDelete();
|
||||
$table->string('title', 220);
|
||||
$table->text('description')->nullable();
|
||||
$table->boolean('is_completed')->default(false);
|
||||
$table->foreignId('completed_by')->nullable()->constrained('users')->nullOnDelete();
|
||||
$table->timestamp('completed_at')->nullable();
|
||||
$table->unsignedInteger('sort_order')->default(0);
|
||||
$table->timestamps();
|
||||
$table->index(['ticket_id', 'is_completed']);
|
||||
});
|
||||
|
||||
}
|
||||
};
|
||||
@@ -0,0 +1,39 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
use Illuminate\Database\Migrations\Migration;
|
||||
use Illuminate\Database\Schema\Blueprint;
|
||||
use Illuminate\Support\Facades\Schema;
|
||||
|
||||
return new class extends Migration
|
||||
{
|
||||
/**
|
||||
* Add auditable Git webhook ingestion support.
|
||||
*/
|
||||
public function up(): void
|
||||
{
|
||||
if (Schema::hasTable('helpdesk_git_webhook_logs')) {
|
||||
return;
|
||||
}
|
||||
|
||||
Schema::create('helpdesk_git_webhook_logs', static function (Blueprint $table): void {
|
||||
$table->id();
|
||||
$table->foreignId('repository_id')->constrained('helpdesk_git_repositories')->cascadeOnDelete();
|
||||
$table->string('provider', 40);
|
||||
$table->string('delivery_id', 190)->nullable();
|
||||
$table->string('event', 120)->nullable();
|
||||
$table->string('status', 40)->default('accepted');
|
||||
$table->string('message', 500)->nullable();
|
||||
$table->unsignedInteger('commit_count')->default(0);
|
||||
$table->unsignedInteger('linked_count')->default(0);
|
||||
$table->unsignedInteger('ignored_count')->default(0);
|
||||
$table->json('payload')->nullable();
|
||||
$table->timestamp('received_at')->nullable();
|
||||
$table->timestamps();
|
||||
|
||||
$table->index(['repository_id', 'status', 'received_at']);
|
||||
$table->index(['provider', 'event']);
|
||||
});
|
||||
}
|
||||
};
|
||||
@@ -0,0 +1,257 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace Modules\Helpdesk\Database\Seeders;
|
||||
|
||||
use Illuminate\Database\Seeder;
|
||||
use Illuminate\Support\Facades\DB;
|
||||
use Illuminate\Support\Str;
|
||||
use Modules\Helpdesk\Models\CannedResponse;
|
||||
use Modules\Helpdesk\Models\Category;
|
||||
use Modules\Helpdesk\Models\ChecklistTemplate;
|
||||
use Modules\Helpdesk\Models\KanbanBoard;
|
||||
use Modules\Helpdesk\Models\Priority;
|
||||
use Modules\Helpdesk\Models\Product;
|
||||
use Modules\Helpdesk\Models\Project;
|
||||
use Modules\Helpdesk\Models\SlaPolicy;
|
||||
use Modules\Helpdesk\Models\Status;
|
||||
use Modules\Helpdesk\Models\Tag;
|
||||
use Modules\Helpdesk\Models\Team;
|
||||
use Modules\Helpdesk\Models\WorkflowTemplate;
|
||||
|
||||
final class HelpdeskDatabaseSeeder extends Seeder
|
||||
{
|
||||
/**
|
||||
* Seed the Helpdesk module lookup data and default workflow templates.
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
public function run(): void
|
||||
{
|
||||
$this->seedStatuses();
|
||||
$this->seedPriorities();
|
||||
$this->seedCategories();
|
||||
$this->seedTeamsAndProjects();
|
||||
$this->seedKanbanBoards();
|
||||
$this->seedWorkflowTemplates();
|
||||
$this->seedRedmineInspiredDefaults();
|
||||
}
|
||||
|
||||
/**
|
||||
* Seed ticket workflow statuses.
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function seedStatuses(): void
|
||||
{
|
||||
foreach ([
|
||||
['name' => 'New', 'slug' => 'new', 'color' => 'sky', 'sort_order' => 5, 'is_closed' => false],
|
||||
['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
|
||||
['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
|
||||
['name' => 'Stalled', 'slug' => 'stalled', 'color' => 'rose', 'sort_order' => 30, 'is_closed' => false],
|
||||
['name' => 'On-Hold', 'slug' => 'on-hold', 'color' => 'violet', 'sort_order' => 40, 'is_closed' => false],
|
||||
['name' => 'Closed', 'slug' => 'closed', 'color' => 'emerald', 'sort_order' => 90, 'is_closed' => true],
|
||||
] as $row) {
|
||||
Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Seed ticket priorities.
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function seedPriorities(): void
|
||||
{
|
||||
foreach ([
|
||||
['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 10],
|
||||
['name' => 'Medium', 'slug' => 'medium', 'color' => 'amber', 'sort_order' => 20],
|
||||
['name' => 'Low', 'slug' => 'low', 'color' => 'emerald', 'sort_order' => 30],
|
||||
] as $row) {
|
||||
Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Seed ticket categories.
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function seedCategories(): void
|
||||
{
|
||||
foreach ([
|
||||
['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.'],
|
||||
['name' => 'Systems Deployment', 'color' => 'cyan', 'description' => 'Deployment, release, infrastructure and environment requests.'],
|
||||
['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.'],
|
||||
['name' => 'Bug', 'color' => 'rose', 'description' => 'Defects, regressions and incorrect behaviour.'],
|
||||
] as $row) {
|
||||
Category::query()->updateOrCreate(
|
||||
['company_id' => null, 'slug' => Str::slug($row['name'])],
|
||||
$row + ['company_id' => null, 'slug' => Str::slug($row['name'])]
|
||||
);
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Seed the default support team and a default project.
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function seedTeamsAndProjects(): void
|
||||
{
|
||||
$team = Team::query()->updateOrCreate(
|
||||
['company_id' => null, 'slug' => 'support'],
|
||||
[
|
||||
'company_id' => null,
|
||||
'name' => 'Support',
|
||||
'slug' => 'support',
|
||||
'color' => 'blue',
|
||||
'description' => 'Default support team for triage, ownership and ticket routing.',
|
||||
]
|
||||
);
|
||||
|
||||
Project::query()->updateOrCreate(
|
||||
['company_id' => null, 'slug' => 'support-desk'],
|
||||
[
|
||||
'company_id' => null,
|
||||
'team_id' => $team->id,
|
||||
'title' => 'Support Desk',
|
||||
'slug' => 'support-desk',
|
||||
'color' => 'indigo',
|
||||
'description' => 'Default project for operational helpdesk tickets.',
|
||||
]
|
||||
);
|
||||
}
|
||||
|
||||
/**
|
||||
* Seed the default configurable Kanban board.
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function seedKanbanBoards(): void
|
||||
{
|
||||
KanbanBoard::query()->where('is_default', true)->update(['is_default' => false]);
|
||||
|
||||
$board = KanbanBoard::query()->updateOrCreate(
|
||||
['slug' => 'standard-support'],
|
||||
[
|
||||
'name' => 'Standard Support',
|
||||
'slug' => 'standard-support',
|
||||
'description' => 'Default Helpdesk workflow board covering new work through closure.',
|
||||
'is_default' => true,
|
||||
'sort_order' => 1,
|
||||
]
|
||||
);
|
||||
|
||||
$statuses = Status::query()
|
||||
->whereIn('slug', ['new', 'open', 'in-progress', 'stalled', 'on-hold', 'closed'])
|
||||
->orderBy('sort_order')
|
||||
->get();
|
||||
|
||||
$sync = [];
|
||||
|
||||
foreach ($statuses as $index => $status) {
|
||||
$sync[$status->id] = ['sort_order' => ($index + 1) * 10];
|
||||
}
|
||||
|
||||
$board->statuses()->syncWithoutDetaching($sync);
|
||||
}
|
||||
|
||||
/**
|
||||
* Seed default professional workflow email templates.
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function seedWorkflowTemplates(): void
|
||||
{
|
||||
foreach ([
|
||||
['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
|
||||
['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
|
||||
['name' => 'Ticket response requester notice', 'event' => 'ticket.commented', 'subject' => 'New response on ticket {{ ticket.reference }}', 'html_body' => '<p>Hello {{ requester.name }},</p><p>A new response has been added to <strong>{{ ticket.reference }}</strong>.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p>', 'to_role' => 'requester'],
|
||||
['name' => 'Ticket closed requester notice', 'event' => 'ticket.closed', 'subject' => 'Ticket {{ ticket.reference }} has been closed', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been closed.</p><p>Thank you for using the support desk.</p>', 'to_role' => 'requester'],
|
||||
] as $template) {
|
||||
WorkflowTemplate::query()->updateOrCreate(
|
||||
['name' => $template['name'], 'event' => $template['event']],
|
||||
$template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
|
||||
);
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Seed RedmineUP-inspired professional helpdesk defaults.
|
||||
*/
|
||||
private function seedRedmineInspiredDefaults(): void
|
||||
{
|
||||
$medium = Priority::query()->where('slug', 'medium')->first();
|
||||
$bug = Category::query()->where('slug', 'bug')->first();
|
||||
|
||||
SlaPolicy::query()->updateOrCreate(
|
||||
['company_id' => null, 'slug' => 'standard-support-sla'],
|
||||
[
|
||||
'company_id' => null,
|
||||
'priority_id' => $medium?->id,
|
||||
'category_id' => null,
|
||||
'name' => 'Standard Support SLA',
|
||||
'slug' => 'standard-support-sla',
|
||||
'first_response_minutes' => 240,
|
||||
'resolution_minutes' => 2880,
|
||||
'business_hours_only' => false,
|
||||
'is_default' => true,
|
||||
'is_active' => true,
|
||||
]
|
||||
);
|
||||
|
||||
CannedResponse::query()->updateOrCreate(
|
||||
['company_id' => null, 'slug' => 'professional-acknowledgement'],
|
||||
[
|
||||
'company_id' => null,
|
||||
'category_id' => null,
|
||||
'team_id' => null,
|
||||
'name' => 'Professional acknowledgement',
|
||||
'slug' => 'professional-acknowledgement',
|
||||
'visibility' => 'agents',
|
||||
'subject' => null,
|
||||
'body' => '<p>Hello {{ requester.name }},</p><p>Thank you for the update on {{ ticket.reference }}. I am reviewing this now and will come back with the next action shortly.</p><p>Regards,<br>{{ agent.name }}</p>',
|
||||
'is_active' => true,
|
||||
'sort_order' => 10,
|
||||
]
|
||||
);
|
||||
|
||||
ChecklistTemplate::query()->updateOrCreate(
|
||||
['company_id' => null, 'slug' => 'bug-triage-checklist'],
|
||||
[
|
||||
'company_id' => null,
|
||||
'category_id' => $bug?->id,
|
||||
'project_id' => null,
|
||||
'name' => 'Bug triage checklist',
|
||||
'slug' => 'bug-triage-checklist',
|
||||
'items' => ['Confirm reproduction steps', 'Check recent deployment/build', 'Identify affected tenant/company', 'Record fix or workaround'],
|
||||
'is_active' => true,
|
||||
]
|
||||
);
|
||||
|
||||
foreach ([
|
||||
['name' => 'Escalated', 'slug' => 'escalated', 'color' => 'red'],
|
||||
['name' => 'Waiting on customer', 'slug' => 'waiting-on-customer', 'color' => 'amber'],
|
||||
] as $tag) {
|
||||
Tag::query()->updateOrCreate(['company_id' => null, 'slug' => $tag['slug']], $tag + ['company_id' => null]);
|
||||
}
|
||||
|
||||
Product::query()->updateOrCreate(
|
||||
['company_id' => null, 'slug' => 'wms-platform'],
|
||||
[
|
||||
'company_id' => null,
|
||||
'name' => 'WMS Platform',
|
||||
'slug' => 'wms-platform',
|
||||
'type' => 'service',
|
||||
'version' => null,
|
||||
'release_channel' => 'core',
|
||||
'description' => 'Default service record for WMS platform support tickets.',
|
||||
'is_active' => true,
|
||||
]
|
||||
);
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
Reference in New Issue
Block a user