added jquery and also fixed fontawsome

2026-06-15 15:42:38 +01:00
parent 0b2d7225cc
commit 578a977c59
145 changed files with 82 additions and 8488 deletions
@@ -1,36 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Concerns;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 use Modules\Helpdesk\Models\Ticket;
 /**
 * @method hasMany(string $class, string $string)
 */
 trait HasHelpdeskTickets
 {
    /** @return HasMany<Ticket> */
    public function helpdeskTickets(): HasMany
    {
        return $this->hasMany(Ticket::class, 'user_id');
    }
    /** @return HasMany<Ticket> */
    public function helpdeskAssignedTickets(): HasMany
    {
        return $this->hasMany(Ticket::class, 'agent_id');
    }
    public function isHelpdeskAgent(): bool
    {
        return (bool) (($this->helpdesk_agent ?? false) || ($this->helpdesk_admin ?? false));
    }
    public function isHelpdeskAdmin(): bool
    {
        return (bool) ($this->helpdesk_admin ?? false);
    }
 }
@@ -1,13 +0,0 @@
 <?php
 declare(strict_types=1);
 return [
    'route_prefix' => env('HELPDESK_ROUTE_PREFIX', 'helpdesk'),
    'middleware' => ['web', 'auth'],
    'disk' => env('HELPDESK_ATTACHMENTS_DISK', 'local'),
    'max_upload_kb' => (int) env('HELPDESK_MAX_UPLOAD_KB', 10240),
    'allowed_mimes' => ['md','pdf', 'png', 'jpg', 'jpeg', 'webp', 'doc', 'docx', 'xls', 'xlsx', 'txt', 'csv', 'zip'],
    'default_status_slug' => 'new',
    'closed_status_slug' => 'closed',
 ];
@@ -1,26 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    /**
     * Run the migrations.
     */
    public function up(): void
    {
        Schema::table('users', static function (Blueprint $table): void {
            if (! Schema::hasColumn('users', 'helpdesk_agent')) {
                $table->boolean('helpdesk_agent')->default(false)->after('password');
            }
            if (! Schema::hasColumn('users', 'helpdesk_admin')) {
                $table->boolean('helpdesk_admin')->default(false)->after('helpdesk_agent');
            }
        });
    }
 };
@@ -1,73 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    public function up(): void
    {
        Schema::create('helpdesk_statuses', static function (Blueprint $table): void {
            $table->id();
            $table->string('name', 80);
            $table->string('slug', 100)->unique();
            $table->string('color', 30)->default('zinc');
            $table->unsignedSmallInteger('sort_order')->default(0);
            $table->boolean('is_closed')->default(false);
            $table->timestamps();
        });
        Schema::create('helpdesk_priorities', static function (Blueprint $table): void {
            $table->id();
            $table->string('name', 80);
            $table->string('slug', 100)->unique();
            $table->string('color', 30)->default('zinc');
            $table->unsignedSmallInteger('sort_order')->default(0);
            $table->timestamps();
        });
        Schema::create('helpdesk_categories', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->string('name', 120);
            $table->string('slug', 140);
            $table->string('color', 30)->default('blue');
            $table->text('description')->nullable();
            $table->timestamps();
            $table->unique(['company_id', 'slug']);
        });
        Schema::create('helpdesk_teams', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->string('name', 120);
            $table->string('slug', 140);
            $table->string('color', 30)->default('indigo');
            $table->text('description')->nullable();
            $table->timestamp('archived_at')->nullable();
            $table->softDeletes();
            $table->timestamps();
            $table->unique(['company_id', 'slug']);
        });
        Schema::create('helpdesk_projects', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
            $table->string('title', 160);
            $table->string('slug', 180);
            $table->string('color', 30)->default('blue');
            $table->text('description')->nullable();
            $table->timestamp('archived_at')->nullable();
            $table->softDeletes();
            $table->timestamps();
            $table->unique(['company_id', 'slug']);
        });
    }
 };
@@ -1,41 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    public function up(): void
    {
        Schema::create('helpdesk_tickets', static function (Blueprint $table): void {
            $table->id();
            $table->string('reference', 32)->unique();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
            $table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
            $table->foreignId('status_id')->constrained('helpdesk_statuses')->restrictOnDelete();
            $table->foreignId('priority_id')->constrained('helpdesk_priorities')->restrictOnDelete();
            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
            $table->string('subject', 200);
            $table->longText('body');
            $table->timestamp('due_at')->nullable();
            $table->timestamp('completed_at')->nullable();
            $table->timestamp('last_activity_at')->nullable();
            $table->timestamp('archived_at')->nullable();
            $table->softDeletes();
            $table->timestamps();
            $table->index(['company_id', 'project_id']);
            $table->index(['team_id', 'status_id']);
            $table->index(['status_id', 'priority_id']);
            $table->index(['agent_id', 'completed_at']);
            $table->index(['user_id', 'created_at']);
            $table->index('last_activity_at');
        });
    }
 };
@@ -1,78 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    public function up(): void
    {
        Schema::create('helpdesk_git_repositories', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
            $table->string('name', 160);
            $table->string('provider', 40)->default('git');
            $table->string('remote_url', 500);
            $table->string('default_branch', 120)->default('main');
            $table->string('webhook_secret', 120)->nullable();
            $table->boolean('is_active')->default(true);
            $table->timestamps();
            $table->index(['company_id', 'project_id']);
            $table->index(['provider', 'is_active']);
        });
        Schema::create('helpdesk_git_commits', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('repository_id')->constrained('helpdesk_git_repositories')->cascadeOnDelete();
            $table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
            $table->string('hash', 80);
            $table->string('short_hash', 16);
            $table->string('branch', 120)->nullable();
            $table->string('author_name', 160)->nullable();
            $table->string('author_email', 190)->nullable();
            $table->text('message');
            $table->string('url', 500)->nullable();
            $table->timestamp('committed_at')->nullable();
            $table->timestamps();
            $table->unique(['repository_id', 'hash']);
            $table->index(['ticket_id', 'committed_at']);
        });
        Schema::create('helpdesk_workflow_templates', static function (Blueprint $table): void {
            $table->id();
            $table->string('name', 160);
            $table->string('event', 80);
            $table->string('subject', 220);
            $table->longText('html_body');
            $table->longText('text_body')->nullable();
            $table->string('to_role', 40)->default('requester');
            $table->string('cc', 500)->nullable();
            $table->string('bcc', 500)->nullable();
            $table->boolean('is_active')->default(true);
            $table->timestamps();
            $table->index(['event', 'is_active']);
        });
        Schema::create('helpdesk_workflow_logs', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('template_id')->nullable()->constrained('helpdesk_workflow_templates')->nullOnDelete();
            $table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
            $table->string('event', 80);
            $table->string('recipient', 190)->nullable();
            $table->string('subject', 220)->nullable();
            $table->string('status', 40)->default('pending');
            $table->text('error')->nullable();
            $table->timestamps();
            $table->index(['ticket_id', 'event']);
            $table->index(['status', 'created_at']);
        });
    }
 };
@@ -1,40 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    public function up(): void
    {
        Schema::create('helpdesk_comments', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
            $table->foreignId('parent_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
            $table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
            $table->longText('body');
            $table->boolean('is_internal')->default(false);
            $table->timestamps();
            $table->index(['ticket_id', 'parent_id', 'created_at']);
        });
        Schema::create('helpdesk_attachments', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
            $table->foreignId('comment_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
            $table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
            $table->string('disk', 80);
            $table->string('path', 500);
            $table->string('original_name', 255);
            $table->string('mime_type', 160)->nullable();
            $table->unsignedBigInteger('size')->default(0);
            $table->timestamps();
            $table->index(['ticket_id', 'comment_id', 'created_at']);
        });
    }
 };
@@ -1,21 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    public function up(): void
    {
        Schema::create('helpdesk_category_user', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('category_id')->constrained('helpdesk_categories')->cascadeOnDelete();
            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
            $table->timestamps();
            $table->unique(['category_id', 'user_id']);
        });
    }
 };
@@ -1,39 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    /**
     * Run the migrations.
     */
    public function up(): void
    {
        if (! Schema::hasTable('helpdesk_kanban_boards')) {
            Schema::create('helpdesk_kanban_boards', function (Blueprint $table): void {
                $table->id();
                $table->string('name');
                $table->string('slug')->unique();
                $table->text('description')->nullable();
                $table->boolean('is_default')->default(false);
                $table->unsignedInteger('sort_order')->default(0);
                $table->timestamps();
                $table->softDeletes();
                $table->index(['is_default', 'sort_order']);
            });
        }
    }
    /**
     * Reverse the migrations.
     */
    public function down(): void
    {
        Schema::dropIfExists('helpdesk_kanban_boards');
    }
 };
@@ -1,31 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    public function up(): void
    {
        if (! Schema::hasTable('helpdesk_kanban_board_statuses')) {
            Schema::create('helpdesk_kanban_board_statuses', function (Blueprint $table): void {
                $table->id();
                $table->foreignId('board_id')->constrained('helpdesk_kanban_boards')->cascadeOnDelete();
                $table->foreignId('status_id')->constrained('helpdesk_statuses')->cascadeOnDelete();
                $table->unsignedInteger('sort_order')->default(0);
                $table->timestamps();
                $table->unique(['board_id', 'status_id']);
                $table->index(['board_id', 'sort_order']);
            });
        }
    }
    public function down(): void
    {
        Schema::dropIfExists('helpdesk_kanban_board_statuses');
    }
 };
@@ -1,208 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    public function up(): void
    {
        Schema::create('helpdesk_products', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->string('name', 160);
            $table->string('slug', 180);
            $table->string('type', 60)->default('service');
            $table->string('version', 80)->nullable();
            $table->string('release_channel', 80)->nullable();
            $table->text('description')->nullable();
            $table->boolean('is_active')->default(true);
            $table->timestamps();
            $table->unique(['company_id', 'slug']);
        });
        Schema::create('helpdesk_sla_policies', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->foreignId('priority_id')->nullable()->constrained('helpdesk_priorities')->nullOnDelete();
            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
            $table->string('name', 160);
            $table->string('slug', 180);
            $table->unsignedInteger('first_response_minutes')->default(240);
            $table->unsignedInteger('resolution_minutes')->default(2880);
            $table->boolean('business_hours_only')->default(false);
            $table->boolean('is_default')->default(false);
            $table->boolean('is_active')->default(true);
            $table->timestamps();
            $table->unique(['company_id', 'slug']);
            $table->index(['priority_id', 'category_id', 'is_active']);
        });
        Schema::table('helpdesk_tickets', static function (Blueprint $table): void {
            if (! Schema::hasColumn('helpdesk_tickets', 'sla_policy_id')) {
                $table->foreignId('sla_policy_id')->nullable()->after('team_id')->constrained('helpdesk_sla_policies')->nullOnDelete();
            }
            if (! Schema::hasColumn('helpdesk_tickets', 'product_id')) {
                $table->foreignId('product_id')->nullable()->after('project_id')->constrained('helpdesk_products')->nullOnDelete();
            }
            if (! Schema::hasColumn('helpdesk_tickets', 'first_response_at')) {
                $table->timestamp('first_response_at')->nullable()->after('due_at');
            }
            if (! Schema::hasColumn('helpdesk_tickets', 'sla_first_response_due_at')) {
                $table->timestamp('sla_first_response_due_at')->nullable()->after('first_response_at');
            }
            if (! Schema::hasColumn('helpdesk_tickets', 'sla_resolution_due_at')) {
                $table->timestamp('sla_resolution_due_at')->nullable()->after('sla_first_response_due_at');
            }
            if (! Schema::hasColumn('helpdesk_tickets', 'sla_first_response_breached_at')) {
                $table->timestamp('sla_first_response_breached_at')->nullable()->after('sla_resolution_due_at');
            }
            if (! Schema::hasColumn('helpdesk_tickets', 'sla_resolution_breached_at')) {
                $table->timestamp('sla_resolution_breached_at')->nullable()->after('sla_first_response_breached_at');
            }
            if (! Schema::hasColumn('helpdesk_tickets', 'public_replies_count')) {
                $table->unsignedInteger('public_replies_count')->default(0)->after('sla_resolution_breached_at');
            }
            if (! Schema::hasColumn('helpdesk_tickets', 'time_spent_minutes')) {
                $table->unsignedInteger('time_spent_minutes')->default(0)->after('public_replies_count');
            }
            $table->index(['sla_policy_id', 'sla_resolution_due_at'], 'helpdesk_tickets_sla_policy_due_idx');
            $table->index(['product_id', 'completed_at'], 'helpdesk_tickets_product_closed_idx');
        });
        Schema::table('helpdesk_workflow_logs', static function (Blueprint $table): void {
            if (! Schema::hasColumn('helpdesk_workflow_logs', 'tracking_token')) {
                $table->string('tracking_token', 64)->nullable()->unique()->after('status');
            }
            if (! Schema::hasColumn('helpdesk_workflow_logs', 'first_opened_at')) {
                $table->timestamp('first_opened_at')->nullable()->after('tracking_token');
            }
            if (! Schema::hasColumn('helpdesk_workflow_logs', 'last_opened_at')) {
                $table->timestamp('last_opened_at')->nullable()->after('first_opened_at');
            }
            if (! Schema::hasColumn('helpdesk_workflow_logs', 'opened_count')) {
                $table->unsignedInteger('opened_count')->default(0)->after('last_opened_at');
            }
        });
        Schema::create('helpdesk_canned_responses', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
            $table->string('name', 160);
            $table->string('slug', 180);
            $table->string('visibility', 40)->default('agents');
            $table->string('subject', 220)->nullable();
            $table->longText('body');
            $table->boolean('is_active')->default(true);
            $table->unsignedInteger('sort_order')->default(0);
            $table->timestamps();
            $table->unique(['company_id', 'slug']);
            $table->index(['category_id', 'team_id', 'is_active']);
        });
        Schema::create('helpdesk_automation_rules', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->string('name', 160);
            $table->string('slug', 180);
            $table->string('match_sender', 190)->nullable();
            $table->string('match_subject', 220)->nullable();
            $table->string('match_mailbox', 190)->nullable();
            $table->foreignId('match_category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
            $table->foreignId('set_priority_id')->nullable()->constrained('helpdesk_priorities')->nullOnDelete();
            $table->foreignId('set_category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
            $table->foreignId('set_team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
            $table->foreignId('set_project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
            $table->foreignId('set_status_id')->nullable()->constrained('helpdesk_statuses')->nullOnDelete();
            $table->foreignId('set_agent_id')->nullable()->constrained('users')->nullOnDelete();
            $table->boolean('is_active')->default(true);
            $table->unsignedInteger('sort_order')->default(0);
            $table->timestamps();
            $table->unique(['company_id', 'slug']);
            $table->index(['is_active', 'sort_order']);
        });
        Schema::create('helpdesk_ticket_sla_events', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
            $table->foreignId('sla_policy_id')->nullable()->constrained('helpdesk_sla_policies')->nullOnDelete();
            $table->string('event', 80);
            $table->timestamp('due_at')->nullable();
            $table->timestamp('occurred_at')->nullable();
            $table->boolean('breached')->default(false);
            $table->json('meta')->nullable();
            $table->timestamps();
            $table->index(['ticket_id', 'event']);
            $table->index(['breached', 'due_at']);
        });
        Schema::create('helpdesk_ticket_ratings', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
            $table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
            $table->unsignedTinyInteger('rating');
            $table->string('token', 80)->unique();
            $table->text('comment')->nullable();
            $table->timestamp('rated_at')->nullable();
            $table->timestamps();
            $table->index(['agent_id', 'rating']);
            $table->index(['team_id', 'category_id']);
        });
        Schema::create('helpdesk_tags', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->string('name', 80);
            $table->string('slug', 100);
            $table->string('color', 30)->default('zinc');
            $table->timestamps();
            $table->unique(['company_id', 'slug']);
        });
        Schema::create('helpdesk_ticket_tag', static function (Blueprint $table): void {
            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
            $table->foreignId('tag_id')->constrained('helpdesk_tags')->cascadeOnDelete();
            $table->primary(['ticket_id', 'tag_id']);
        });
        Schema::create('helpdesk_checklist_templates', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
            $table->string('name', 160);
            $table->string('slug', 180);
            $table->json('items');
            $table->boolean('is_active')->default(true);
            $table->timestamps();
            $table->unique(['company_id', 'slug']);
            $table->index(['category_id', 'project_id', 'is_active']);
        });
        Schema::create('helpdesk_checklist_items', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
            $table->foreignId('template_id')->nullable()->constrained('helpdesk_checklist_templates')->nullOnDelete();
            $table->string('title', 220);
            $table->text('description')->nullable();
            $table->boolean('is_completed')->default(false);
            $table->foreignId('completed_by')->nullable()->constrained('users')->nullOnDelete();
            $table->timestamp('completed_at')->nullable();
            $table->unsignedInteger('sort_order')->default(0);
            $table->timestamps();
            $table->index(['ticket_id', 'is_completed']);
        });
    }
 };
@@ -1,39 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Database\Migrations\Migration;
 use Illuminate\Database\Schema\Blueprint;
 use Illuminate\Support\Facades\Schema;
 return new class extends Migration
 {
    /**
     * Add auditable Git webhook ingestion support.
     */
    public function up(): void
    {
        if (Schema::hasTable('helpdesk_git_webhook_logs')) {
            return;
        }
        Schema::create('helpdesk_git_webhook_logs', static function (Blueprint $table): void {
            $table->id();
            $table->foreignId('repository_id')->constrained('helpdesk_git_repositories')->cascadeOnDelete();
            $table->string('provider', 40);
            $table->string('delivery_id', 190)->nullable();
            $table->string('event', 120)->nullable();
            $table->string('status', 40)->default('accepted');
            $table->string('message', 500)->nullable();
            $table->unsignedInteger('commit_count')->default(0);
            $table->unsignedInteger('linked_count')->default(0);
            $table->unsignedInteger('ignored_count')->default(0);
            $table->json('payload')->nullable();
            $table->timestamp('received_at')->nullable();
            $table->timestamps();
            $table->index(['repository_id', 'status', 'received_at']);
            $table->index(['provider', 'event']);
        });
    }
 };
@@ -1,257 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Database\Seeders;
 use Illuminate\Database\Seeder;
 use Illuminate\Support\Facades\DB;
 use Illuminate\Support\Str;
 use Modules\Helpdesk\Models\CannedResponse;
 use Modules\Helpdesk\Models\Category;
 use Modules\Helpdesk\Models\ChecklistTemplate;
 use Modules\Helpdesk\Models\KanbanBoard;
 use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Product;
 use Modules\Helpdesk\Models\Project;
 use Modules\Helpdesk\Models\SlaPolicy;
 use Modules\Helpdesk\Models\Status;
 use Modules\Helpdesk\Models\Tag;
 use Modules\Helpdesk\Models\Team;
 use Modules\Helpdesk\Models\WorkflowTemplate;
 final class HelpdeskDatabaseSeeder extends Seeder
 {
    /**
     * Seed the Helpdesk module lookup data and default workflow templates.
     *
     * @return void
     */
    public function run(): void
    {
        $this->seedStatuses();
        $this->seedPriorities();
        $this->seedCategories();
        $this->seedTeamsAndProjects();
        $this->seedKanbanBoards();
        $this->seedWorkflowTemplates();
        $this->seedRedmineInspiredDefaults();
    }
    /**
     * Seed ticket workflow statuses.
     *
     * @return void
     */
    private function seedStatuses(): void
    {
        foreach ([
            ['name' => 'New', 'slug' => 'new', 'color' => 'sky', 'sort_order' => 5, 'is_closed' => false],
            ['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
            ['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
            ['name' => 'Stalled', 'slug' => 'stalled', 'color' => 'rose', 'sort_order' => 30, 'is_closed' => false],
            ['name' => 'On-Hold', 'slug' => 'on-hold', 'color' => 'violet', 'sort_order' => 40, 'is_closed' => false],
            ['name' => 'Closed', 'slug' => 'closed', 'color' => 'emerald', 'sort_order' => 90, 'is_closed' => true],
        ] as $row) {
            Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
        }
    }
    /**
     * Seed ticket priorities.
     *
     * @return void
     */
    private function seedPriorities(): void
    {
        foreach ([
            ['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 10],
            ['name' => 'Medium', 'slug' => 'medium', 'color' => 'amber', 'sort_order' => 20],
            ['name' => 'Low', 'slug' => 'low', 'color' => 'emerald', 'sort_order' => 30],
        ] as $row) {
            Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
        }
    }
    /**
     * Seed ticket categories.
     *
     * @return void
     */
    private function seedCategories(): void
    {
        foreach ([
            ['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.'],
            ['name' => 'Systems Deployment', 'color' => 'cyan', 'description' => 'Deployment, release, infrastructure and environment requests.'],
            ['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.'],
            ['name' => 'Bug', 'color' => 'rose', 'description' => 'Defects, regressions and incorrect behaviour.'],
        ] as $row) {
            Category::query()->updateOrCreate(
                ['company_id' => null, 'slug' => Str::slug($row['name'])],
                $row + ['company_id' => null, 'slug' => Str::slug($row['name'])]
            );
        }
    }
    /**
     * Seed the default support team and a default project.
     *
     * @return void
     */
    private function seedTeamsAndProjects(): void
    {
        $team = Team::query()->updateOrCreate(
            ['company_id' => null, 'slug' => 'support'],
            [
                'company_id' => null,
                'name' => 'Support',
                'slug' => 'support',
                'color' => 'blue',
                'description' => 'Default support team for triage, ownership and ticket routing.',
            ]
        );
        Project::query()->updateOrCreate(
            ['company_id' => null, 'slug' => 'support-desk'],
            [
                'company_id' => null,
                'team_id' => $team->id,
                'title' => 'Support Desk',
                'slug' => 'support-desk',
                'color' => 'indigo',
                'description' => 'Default project for operational helpdesk tickets.',
            ]
        );
    }
    /**
     * Seed the default configurable Kanban board.
     *
     * @return void
     */
    private function seedKanbanBoards(): void
    {
        KanbanBoard::query()->where('is_default', true)->update(['is_default' => false]);
        $board = KanbanBoard::query()->updateOrCreate(
            ['slug' => 'standard-support'],
            [
                'name' => 'Standard Support',
                'slug' => 'standard-support',
                'description' => 'Default Helpdesk workflow board covering new work through closure.',
                'is_default' => true,
                'sort_order' => 1,
            ]
        );
        $statuses = Status::query()
            ->whereIn('slug', ['new', 'open', 'in-progress', 'stalled', 'on-hold', 'closed'])
            ->orderBy('sort_order')
            ->get();
        $sync = [];
        foreach ($statuses as $index => $status) {
            $sync[$status->id] = ['sort_order' => ($index + 1) * 10];
        }
        $board->statuses()->syncWithoutDetaching($sync);
    }
    /**
     * Seed default professional workflow email templates.
     *
     * @return void
     */
    private function seedWorkflowTemplates(): void
    {
        foreach ([
            ['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
            ['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
            ['name' => 'Ticket response requester notice', 'event' => 'ticket.commented', 'subject' => 'New response on ticket {{ ticket.reference }}', 'html_body' => '<p>Hello {{ requester.name }},</p><p>A new response has been added to <strong>{{ ticket.reference }}</strong>.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p>', 'to_role' => 'requester'],
            ['name' => 'Ticket closed requester notice', 'event' => 'ticket.closed', 'subject' => 'Ticket {{ ticket.reference }} has been closed', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been closed.</p><p>Thank you for using the support desk.</p>', 'to_role' => 'requester'],
        ] as $template) {
            WorkflowTemplate::query()->updateOrCreate(
                ['name' => $template['name'], 'event' => $template['event']],
                $template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
            );
        }
    }
    /**
     * Seed RedmineUP-inspired professional helpdesk defaults.
     */
    private function seedRedmineInspiredDefaults(): void
    {
        $medium = Priority::query()->where('slug', 'medium')->first();
        $bug = Category::query()->where('slug', 'bug')->first();
        SlaPolicy::query()->updateOrCreate(
            ['company_id' => null, 'slug' => 'standard-support-sla'],
            [
                'company_id' => null,
                'priority_id' => $medium?->id,
                'category_id' => null,
                'name' => 'Standard Support SLA',
                'slug' => 'standard-support-sla',
                'first_response_minutes' => 240,
                'resolution_minutes' => 2880,
                'business_hours_only' => false,
                'is_default' => true,
                'is_active' => true,
            ]
        );
        CannedResponse::query()->updateOrCreate(
            ['company_id' => null, 'slug' => 'professional-acknowledgement'],
            [
                'company_id' => null,
                'category_id' => null,
                'team_id' => null,
                'name' => 'Professional acknowledgement',
                'slug' => 'professional-acknowledgement',
                'visibility' => 'agents',
                'subject' => null,
                'body' => '<p>Hello {{ requester.name }},</p><p>Thank you for the update on {{ ticket.reference }}. I am reviewing this now and will come back with the next action shortly.</p><p>Regards,<br>{{ agent.name }}</p>',
                'is_active' => true,
                'sort_order' => 10,
            ]
        );
        ChecklistTemplate::query()->updateOrCreate(
            ['company_id' => null, 'slug' => 'bug-triage-checklist'],
            [
                'company_id' => null,
                'category_id' => $bug?->id,
                'project_id' => null,
                'name' => 'Bug triage checklist',
                'slug' => 'bug-triage-checklist',
                'items' => ['Confirm reproduction steps', 'Check recent deployment/build', 'Identify affected tenant/company', 'Record fix or workaround'],
                'is_active' => true,
            ]
        );
        foreach ([
            ['name' => 'Escalated', 'slug' => 'escalated', 'color' => 'red'],
            ['name' => 'Waiting on customer', 'slug' => 'waiting-on-customer', 'color' => 'amber'],
        ] as $tag) {
            Tag::query()->updateOrCreate(['company_id' => null, 'slug' => $tag['slug']], $tag + ['company_id' => null]);
        }
        Product::query()->updateOrCreate(
            ['company_id' => null, 'slug' => 'wms-platform'],
            [
                'company_id' => null,
                'name' => 'WMS Platform',
                'slug' => 'wms-platform',
                'type' => 'service',
                'version' => null,
                'release_channel' => 'core',
                'description' => 'Default service record for WMS platform support tickets.',
                'is_active' => true,
            ]
        );
    }
 }
@@ -1,122 +0,0 @@
 # Helpdesk Git Webhook Tracking
 The Helpdesk module can ingest signed Git push webhooks and automatically link commits to tickets when commit messages, branch names, or commit URLs contain a ticket reference such as `HD-2026-00012`.
 ## 1. Register the repository
 Open the Helpdesk settings page:
 ```text
 /helpdesk/settings
 ```
 In the **Git** section, create a repository with:
 | Field | Value |
 | --- | --- |
 | Provider | `github`, `gitlab`, or `git` |
 | Remote URL | Your repository remote URL |
 | Default branch | Usually `develop` or `main` |
 | Webhook secret | A strong random secret, for example `openssl rand -hex 32` |
 After saving, the repository table shows the webhook endpoint:
 ```text
 /api/helpdesk/git/webhook/{repository_id}
 ```
 ## 2. Ticket reference convention
 Use the Helpdesk ticket reference in branch names and commit messages:
 ```bash
 git checkout -b feature/HD-2026-00012-canned-responses
 git commit -m "HD-2026-00012 Add canned response macro rendering"
 ```
 The parser recognises this format:
 ```text
 HD-YYYY-00000
 ```
 The first matching reference is linked to the stored commit when the ticket exists and matches the repository company/project scope.
 ## 3. GitHub setup
 In GitHub, open the repository settings and add a webhook:
 | GitHub field | Value |
 | --- | --- |
 | Payload URL | `https://your-app.test/api/helpdesk/git/webhook/{repository_id}` |
 | Content type | `application/json` |
 | Secret | Same value stored in Helpdesk |
 | Events | Push events |
 The module validates `X-Hub-Signature-256` using HMAC SHA-256 and rejects unsigned or invalid requests.
 ## 4. GitLab setup
 In GitLab, open **Settings > Webhooks** and add:
 | GitLab field | Value |
 | --- | --- |
 | URL | `https://your-app.test/api/helpdesk/git/webhook/{repository_id}` |
 | Secret token | Same value stored in Helpdesk |
 | Trigger | Push events |
 The module validates `X-Gitlab-Token` and rejects invalid requests.
 ## 5. Generic Git provider setup
 For a simple internal provider, send a JSON push payload to the same endpoint with:
 ```http
 X-Helpdesk-Token: your-secret
 X-Helpdesk-Event: push
 ```
 The payload should include:
 ```json
 {
  "ref": "refs/heads/develop",
  "commits": [
    {
      "id": "full-commit-hash",
      "message": "HD-2026-00012 Fix ticket workflow",
      "url": "https://example.test/commit/full-commit-hash",
      "timestamp": "2026-06-15T10:00:00+00:00",
      "author": {
        "name": "Support Agent",
        "email": "agent@example.com"
      }
    }
  ]
 }
 ```
 ## 6. Audit trail
 Every accepted, ignored, or rejected webhook delivery is recorded in:
 ```text
 helpdesk_git_webhook_logs
 ```
 Stored data includes provider, event, delivery id, status, message, commit count, linked count, ignored count, payload, and received timestamp.
 ## 7. Verification commands
 Run the focused feature test after installing the updated module:
 ```bash
 php artisan test Modules/Helpdesk/Tests/Feature/GitWebhookIngestionTest.php
 ```
 Then run the full Helpdesk test set:
 ```bash
 php artisan test Modules/Helpdesk/Tests/Feature Modules/Helpdesk/Tests/Unit
 php artisan dusk Modules/Helpdesk/Tests/Browser
 ```
@@ -1,99 +0,0 @@
 # Helpdesk Module Install
 ## 1. Copy the module
 Copy `Modules/Helpdesk` into your Laravel 13 project.
 ## 2. Register the provider
 If your module loader reads `module.json`, no manual provider entry is needed. Otherwise add this provider to `bootstrap/providers.php`:
 ```php
 Modules\Helpdesk\Providers\HelpdeskServiceProvider::class,
 ```
 ## 3. Add the helpdesk disk
 Add this to `config/filesystems.php` disks:
 ```php
 'helpdesk' => [
    'driver' => 'local',
    'root' => storage_path('app/public/helpdesk'),
    'url' => env('APP_URL') . '/storage/helpdesk',
    'visibility' => 'public',
 ],
 ```
 Then run:
 ```bash
 php artisan storage:link
 ```
 ## 4. Add relations to `App\Models\User`
 ```php
 use Modules\Helpdesk\Concerns\HasHelpdeskTickets;
 class User extends Authenticatable
 {
    use HasHelpdeskTickets;
 }
 ```
 Add casts if you want strict booleans:
 ```php
 protected function casts(): array
 {
    return [
        'email_verified_at' => 'datetime',
        'password' => 'hashed',
        'helpdesk_agent' => 'boolean',
        'helpdesk_admin' => 'boolean',
    ];
 }
 ```
 ## 5. Run migrations and seeders
 ```bash
 php artisan migrate
 php artisan db:seed --class="Modules\\Helpdesk\\database\\seeders\\HelpdeskDatabaseSeeder"
 ```
 ## 6. Add dashboard widget
 Place this where you want it on your dashboard:
 ```blade
@include('helpdesk::dashboard.card')
 ```
 or directly:
 ```blade
 <livewire:helpdesk.dashboard-widget />
 ```
 ## 7. Navigation link
 ```blade
 <flux:navlist.item icon="lifebuoy" :href="route('helpdesk.tickets.index')" :current="request()->routeIs('helpdesk.*')" wire:navigate>
    Helpdesk
 </flux:navlist.item>
 ```
 ## 8. Tests
 ```bash
 php artisan test Modules/Helpdesk/tests/Feature
 php artisan dusk Modules/Helpdesk/tests/Browser
 ```
 ## 9. Git webhook tracking
 The module supports signed Git push webhooks for repository commit tracking. Register repositories in `/helpdesk/settings`, copy the generated webhook endpoint from the Git table, and configure GitHub/GitLab push webhooks with the same secret stored on the repository.
 See `Docs/GIT_WEBHOOK_TRACKING.md` for provider-specific setup, ticket reference conventions, and verification commands.
@@ -1,16 +0,0 @@
 # WMS Support Menu Patch
 Add this block to the main application sidebar inside `<nav class="wms-sidebar-nav">`, preferably after the Operations group and before Integration & Reporting.
 ```blade
@includeIf('helpdesk::partials.sidebar-support-menu')
 ```
 The partial checks that the Helpdesk module is enabled through `nwidart/laravel-modules` when the Module facade exists, and also checks that the Helpdesk routes are registered before showing links.
 After adding the include, run:
 ```bash
 artisan optimize:clear
 artisan octane:reload
 ```
@@ -1,13 +0,0 @@
 <?php
 declare(strict_types=1);
 if (! function_exists('helpdesk_module_name')) {
    /**
     * Return the Helpdesk module name.
     */
    function helpdesk_module_name(): string
    {
        return 'Helpdesk';
    }
 }
@@ -1,106 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Http\Controllers;
 use Illuminate\Http\JsonResponse;
 use Illuminate\Http\Request;
 use JsonException;
 use Modules\Helpdesk\Models\GitRepository;
 use Modules\Helpdesk\Services\GitWebhookIngestionService;
 final class GitWebhookController
 {
    /**
     * Ingest a signed Git provider webhook for a registered Helpdesk repository.
     */
    public function __invoke(Request $request, GitRepository $repository, GitWebhookIngestionService $service): JsonResponse
    {
        $provider = strtolower((string) ($repository->provider ?: 'git'));
        $event = $this->eventName($request, $provider);
        $deliveryId = $this->deliveryId($request, $provider);
        $rawPayload = $request->getContent();
        if (! $repository->is_active) {
            $result = ['status' => 'rejected', 'message' => 'Repository is inactive.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
            $service->logWebhook($repository, $provider, $deliveryId, $event, $result);
            return response()->json($result, 403);
        }
        if (! $this->hasValidSignature($request, $repository, $provider, $rawPayload)) {
            $result = ['status' => 'rejected', 'message' => 'Git webhook signature or token validation failed.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
            $service->logWebhook($repository, $provider, $deliveryId, $event, $result);
            return response()->json($result, 403);
        }
        try {
            /** @var array<string, mixed> $payload */
            $payload = json_decode($rawPayload, true, 512, JSON_THROW_ON_ERROR);
        } catch (JsonException) {
            $result = ['status' => 'rejected', 'message' => 'Invalid JSON webhook payload.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
            $service->logWebhook($repository, $provider, $deliveryId, $event, $result);
            return response()->json($result, 400);
        }
        $result = $service->ingest($repository, $payload, $provider, $deliveryId, $event);
        return response()->json($result, 202);
    }
    /**
     * Validate provider-specific webhook signatures or tokens.
     */
    private function hasValidSignature(Request $request, GitRepository $repository, string $provider, string $rawPayload): bool
    {
        $secret = trim((string) $repository->webhook_secret);
        if ($secret === '') {
            return false;
        }
        return match ($provider) {
            'github' => $this->hasValidGitHubSignature($request, $secret, $rawPayload),
            'gitlab' => hash_equals($secret, (string) $request->header('X-Gitlab-Token', '')),
            default => hash_equals($secret, (string) $request->header('X-Helpdesk-Token', '')),
        };
    }
    /**
     * Validate GitHub's X-Hub-Signature-256 HMAC header.
     */
    private function hasValidGitHubSignature(Request $request, string $secret, string $rawPayload): bool
    {
        $signature = (string) $request->header('X-Hub-Signature-256', '');
        $expected = 'sha256='.hash_hmac('sha256', $rawPayload, $secret);
        return hash_equals($expected, $signature);
    }
    /**
     * Read the event name from provider-specific headers.
     */
    private function eventName(Request $request, string $provider): ?string
    {
        return match ($provider) {
            'github' => $request->header('X-GitHub-Event'),
            'gitlab' => $request->header('X-Gitlab-Event'),
            default => $request->header('X-Helpdesk-Event', 'push'),
        };
    }
    /**
     * Read the provider delivery/request id used for idempotent audit tracing.
     */
    private function deliveryId(Request $request, string $provider): ?string
    {
        return match ($provider) {
            'github' => $request->header('X-GitHub-Delivery'),
            'gitlab' => $request->header('X-Gitlab-Event-UUID') ?: $request->header('X-Request-Id'),
            default => $request->header('X-Helpdesk-Delivery'),
        };
    }
 }
@@ -1,23 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Http\Controllers;
 use App\Http\Controllers\Controller;
 use Illuminate\Contracts\View\View;
 use Illuminate\Support\HtmlString;
 final class HelpdeskController extends Controller
 {
    /**
     * Display the Helpdesk module landing page inside the application shell.
     */
    public function __invoke(): View
    {
        return view('layouts.app', [
            'title' => __('Helpdesk'),
            'slot' => new HtmlString(view('helpdesk::index')->render()),
        ]);
    }
 }
@@ -1,64 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Http\Controllers;
 use App\Http\Controllers\Controller;
 use Illuminate\Http\RedirectResponse;
 use Illuminate\Http\Request;
 use Illuminate\Support\Facades\Auth;
 use Illuminate\Validation\Rule;
 use Modules\Helpdesk\Services\TicketService;
 final class TicketStoreController extends Controller
 {
    /**
     * Store a new helpdesk ticket using a normal HTTP form post.
     *
     * This avoids the Livewire update endpoint for ticket creation, which prevents
     * proxy/hash update-route 404s from blocking ticket creation.
     */
    public function __invoke(Request $request, TicketService $tickets): RedirectResponse
    {
        $maxUploadKilobytes = (int) config('helpdesk.max_upload_kb', 10240);
        $allowedMimes = (array) config('helpdesk.allowed_mimes', ['jpg', 'jpeg', 'png', 'pdf', 'txt', 'doc', 'docx', 'xls', 'xlsx']);
        $validated = $request->validate([
            'company_id' => ['nullable', 'integer'],
            'subject' => ['required', 'string', 'max:200'],
            'body' => ['required', 'string', 'min:10'],
            'priority_id' => ['required', 'integer', Rule::exists('helpdesk_priorities', 'id')],
            'category_id' => ['nullable', 'integer', Rule::exists('helpdesk_categories', 'id')],
            'project_id' => ['nullable', 'integer', Rule::exists('helpdesk_projects', 'id')],
            'product_id' => ['nullable', 'integer', Rule::exists('helpdesk_products', 'id')],
            'team_id' => ['nullable', 'integer', Rule::exists('helpdesk_teams', 'id')],
            'due_at' => ['nullable', 'date'],
            'attachments' => ['nullable', 'array'],
            'attachments.*' => ['file', 'max:'.$maxUploadKilobytes, 'mimes:'.implode(',', $allowedMimes)],
        ]);
        $user = Auth::user();
        abort_if($user === null, 403);
        $uploadedFiles = $request->file('attachments', []);
        $uploadedFiles = is_array($uploadedFiles) ? $uploadedFiles : [$uploadedFiles];
        $ticket = $tickets->create($user, [
            'company_id' => $validated['company_id'] ?? null,
            'subject' => $validated['subject'],
            'body' => $validated['body'],
            'priority_id' => $validated['priority_id'],
            'category_id' => $validated['category_id'] ?? null,
            'project_id' => $validated['project_id'] ?? null,
            'product_id' => $validated['product_id'] ?? null,
            'team_id' => $validated['team_id'] ?? null,
            'due_at' => $validated['due_at'] ?? null,
        ], $uploadedFiles);
        return redirect()
            ->route('helpdesk.tickets.index')
            ->with('success', 'Ticket '.$ticket->reference.' has been created.');
    }
 }
@@ -1,29 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Http\Controllers;
 use Illuminate\Http\Response;
 use Modules\Helpdesk\Models\WorkflowLog;
 final class WorkflowOpenController
 {
    public function __invoke(string $token): Response
    {
        $log = WorkflowLog::query()->where('tracking_token', $token)->first();
        if ($log) {
            $log->forceFill([
                'first_opened_at' => $log->first_opened_at ?? now(),
                'last_opened_at' => now(),
                'opened_count' => ((int) $log->opened_count) + 1,
            ])->save();
        }
        return response(base64_decode('R0lGODlhAQABAPAAAP///wAAACH5BAAAAAAALAAAAAABAAEAAAICRAEAOw=='), 200, [
            'Content-Type' => 'image/gif',
            'Cache-Control' => 'no-store, no-cache, must-revalidate, max-age=0',
        ]);
    }
 }
@@ -1,37 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Livewire;
 use Illuminate\Contracts\View\View;
 use Illuminate\Support\Facades\Auth;
 use Livewire\Component;
 use Modules\Helpdesk\Models\GitCommit;
 use Modules\Helpdesk\Models\Ticket;
 final class HelpdeskDashboardWidget extends Component
 {
    public function render(): View
    {
        $user = Auth::user();
        $base = Ticket::query()->visibleTo($user);
        $totalCount = (clone $base)->count();
        $openCount = (clone $base)->whereNull('completed_at')->count();
        $closedCount = (clone $base)->whereNotNull('completed_at')->count();
        $criticalCount = (clone $base)->whereNull('completed_at')->whereHas('priority', static fn ($q) => $q->whereIn('slug', ['critical', 'urgent', 'high']))->count();
        $closedPercent = $totalCount > 0 ? (int) round(($closedCount / $totalCount) * 100) : 0;
        $openPercent = $totalCount > 0 ? (int) round(($openCount / $totalCount) * 100) : 0;
        return view('helpdesk::livewire.dashboard-widget', [
            'totalCount' => $totalCount,
            'openCount' => $openCount,
            'closedCount' => $closedCount,
            'criticalCount' => $criticalCount,
            'closedPercent' => $closedPercent,
            'openPercent' => $openPercent,
            'recentCommits' => GitCommit::query()->with(['repository', 'ticket'])->latest('committed_at')->limit(6)->get(),
            'recentTickets' => (clone $base)->with(['status', 'priority'])->latest('last_activity_at')->limit(5)->get(),
        ]);
    }
 }
@@ -1,95 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Livewire;
 use Illuminate\Contracts\View\View;
 use Illuminate\Database\Eloquent\Collection;
 use Illuminate\Support\Facades\Auth;
 use Livewire\Component;
 use Modules\Helpdesk\Models\KanbanBoard as KanbanBoardModel;
 use Modules\Helpdesk\Models\Status;
 use Modules\Helpdesk\Models\Ticket;
 use Modules\Helpdesk\Services\WorkflowNotificationService;
 final class KanbanBoard extends Component
 {
    public ?int $board_id = null;
    public function mount(): void
    {
        $this->board_id = KanbanBoardModel::query()
            ->where('is_default', true)
            ->orderBy('sort_order')
            ->value('id') ?: KanbanBoardModel::query()->orderBy('sort_order')->value('id');
    }
    /**
     * Move a ticket to another workflow status.
     */
    public function moveTicket(int|string $ticketId, int|string $statusId, WorkflowNotificationService $workflow): void
    {
        $ticket = Ticket::query()->visibleTo(Auth::user())->findOrFail((int) $ticketId);
        $status = Status::query()->findOrFail((int) $statusId);
        $this->authorize('update', $ticket);
        $ticket->forceFill([
            'status_id' => $status->id,
            'completed_at' => $status->is_closed ? now() : null,
            'last_activity_at' => now(),
        ])->save();
        $workflow->dispatch(
            $ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']) ?? $ticket,
            $status->is_closed ? 'ticket.closed' : 'ticket.updated',
            Auth::user()
        );
        session()->flash('success', 'Ticket moved to ' . $status->name . '.');
    }
    /**
     * Render the Kanban board.
     */
    public function render(): View
    {
        $boards = KanbanBoardModel::query()
            ->with('statuses')
            ->orderBy('sort_order')
            ->orderBy('name')
            ->get();
        $board = $boards->firstWhere('id', $this->board_id) ?? $boards->first();
        $statuses = $board?->statuses ?? collect();
        if ($statuses->isEmpty()) {
            $statuses = Status::query()->orderBy('sort_order')->orderBy('name')->get();
        }
        return view('helpdesk::livewire.kanban-board', [
            'boards' => $boards,
            'board' => $board,
            'statuses' => $statuses,
            'ticketsByStatus' => $this->ticketsByStatus(),
        ])->layout('layouts.app');
    }
    /**
     * Get visible tickets grouped by status.
     *
     * @return array<int, Collection<int, Ticket>>
     */
    private function ticketsByStatus(): array
    {
        return Ticket::query()
            ->with(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems'])
            ->visibleTo(Auth::user())
            ->latest('last_activity_at')
            ->limit(300)
            ->get()
            ->groupBy('status_id')
            ->all();
    }
 }
@@ -1,652 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Livewire;
 use Illuminate\Contracts\View\View;
 use Illuminate\Support\Facades\DB;
 use Illuminate\Support\Facades\Schema;
 use Illuminate\Support\Str;
 use Livewire\Component;
 use Modules\Helpdesk\Models\AutomationRule;
 use Modules\Helpdesk\Models\CannedResponse;
 use Modules\Helpdesk\Models\ChecklistTemplate;
 use Modules\Helpdesk\Models\Category;
 use Modules\Helpdesk\Models\GitRepository;
 use Modules\Helpdesk\Models\KanbanBoard;
 use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Product;
 use Modules\Helpdesk\Models\Project;
 use Modules\Helpdesk\Models\Status;
 use Modules\Helpdesk\Models\SlaPolicy;
 use Modules\Helpdesk\Models\Tag;
 use Modules\Helpdesk\Models\Team;
 use Modules\Helpdesk\Models\WorkflowTemplate;
 final class SettingsManager extends Component
 {
    public string $section = 'statuses';
    /** @var array<string, mixed> */
    public array $statusForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0, 'is_closed' => false];
    /** @var array<string, mixed> */
    public array $priorityForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0];
    /** @var array<string, mixed> */
    public array $categoryForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => ''];
    /** @var array<string, mixed> */
    public array $teamForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'archived_at' => null];
    /** @var array<string, mixed> */
    public array $projectForm = ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'archived_at' => null];
    /** @var array<string, mixed> */
    public array $boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
    /** @var array<string, mixed> */
    public array $repositoryForm = ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
    /** @var array<string, mixed> */
    public array $cannedForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
    /** @var array<string, mixed> */
    public array $slaForm = ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
    /** @var array<string, mixed> */
    public array $automationForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
    /** @var array<string, mixed> */
    public array $productForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
    /** @var array<string, mixed> */
    public array $tagForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc'];
    /** @var array<string, mixed> */
    public array $checklistTemplateForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
    /** @var array<string, mixed> */
    public array $workflowForm = ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
    public function mount(): void
    {
        $this->statusForm += ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0, 'is_closed' => false];
        $this->priorityForm += ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0];
        $this->categoryForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => ''];
        $this->teamForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'archived_at' => null];
        $this->projectForm += ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'archived_at' => null];
        $this->boardForm += ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
        $this->repositoryForm += ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
        $this->workflowForm += ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
        $this->cannedForm += ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
        $this->slaForm += ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
        $this->automationForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
        $this->productForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
        $this->tagForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc'];
        $this->checklistTemplateForm += ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
    }
    public function saveStatus(): void
    {
        $data = $this->validate([
            'statusForm.name' => ['required', 'string', 'max:80'],
            'statusForm.slug' => ['nullable', 'string', 'max:100'],
            'statusForm.color' => ['required', 'string', 'max:30'],
            'statusForm.sort_order' => ['required', 'integer', 'min:0'],
            'statusForm.is_closed' => ['boolean'],
        ])['statusForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        Status::query()->updateOrCreate(['id' => $this->statusForm['id']], $data);
        $this->resetStatusForm();
        session()->flash('success', 'Status saved.');
    }
    public function editStatus(int $id): void
    {
        $this->statusForm = Status::query()->findOrFail($id)->only(['id', 'name', 'slug', 'color', 'sort_order', 'is_closed']);
        $this->section = 'statuses';
    }
    public function deleteStatus(int $id): void
    {
        Status::query()->findOrFail($id)->delete();
        session()->flash('success', 'Status deleted.');
    }
    public function resetStatusForm(): void
    {
        $this->statusForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0, 'is_closed' => false];
    }
    public function savePriority(): void
    {
        $data = $this->validate([
            'priorityForm.name' => ['required', 'string', 'max:80'],
            'priorityForm.slug' => ['nullable', 'string', 'max:100'],
            'priorityForm.color' => ['required', 'string', 'max:30'],
            'priorityForm.sort_order' => ['required', 'integer', 'min:0'],
        ])['priorityForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        Priority::query()->updateOrCreate(['id' => $this->priorityForm['id']], $data);
        $this->resetPriorityForm();
        session()->flash('success', 'Priority saved.');
    }
    public function editPriority(int $id): void
    {
        $this->priorityForm = Priority::query()->findOrFail($id)->only(['id', 'name', 'slug', 'color', 'sort_order']);
        $this->section = 'priorities';
    }
    public function deletePriority(int $id): void
    {
        Priority::query()->findOrFail($id)->delete();
        session()->flash('success', 'Priority deleted.');
    }
    public function resetPriorityForm(): void
    {
        $this->priorityForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0];
    }
    public function saveCategory(): void
    {
        $data = $this->validate([
            'categoryForm.company_id' => ['nullable', 'integer'],
            'categoryForm.name' => ['required', 'string', 'max:120'],
            'categoryForm.slug' => ['nullable', 'string', 'max:140'],
            'categoryForm.color' => ['required', 'string', 'max:30'],
            'categoryForm.description' => ['nullable', 'string'],
        ])['categoryForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        Category::query()->updateOrCreate(['id' => $this->categoryForm['id']], $data);
        $this->resetCategoryForm();
        session()->flash('success', 'Category saved.');
    }
    public function editCategory(int $id): void
    {
        $this->categoryForm = Category::query()->findOrFail($id)->only(['id', 'company_id', 'name', 'slug', 'color', 'description']);
        $this->section = 'categories';
    }
    public function deleteCategory(int $id): void
    {
        Category::query()->findOrFail($id)->delete();
        session()->flash('success', 'Category deleted.');
    }
    public function resetCategoryForm(): void
    {
        $this->categoryForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => ''];
    }
    public function saveTeam(): void
    {
        $data = $this->validate([
            'teamForm.company_id' => ['nullable', 'integer'],
            'teamForm.name' => ['required', 'string', 'max:120'],
            'teamForm.slug' => ['nullable', 'string', 'max:140'],
            'teamForm.color' => ['required', 'string', 'max:30'],
            'teamForm.description' => ['nullable', 'string'],
        ])['teamForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        Team::query()->updateOrCreate(['id' => $this->teamForm['id']], $data);
        $this->resetTeamForm();
        session()->flash('success', 'Team saved.');
    }
    public function editTeam(int $id): void
    {
        $this->teamForm = Team::query()->findOrFail($id)->only(['id', 'company_id', 'name', 'slug', 'color', 'description', 'archived_at']);
        $this->section = 'teams';
    }
    public function deleteTeam(int $id): void
    {
        Team::query()->findOrFail($id)->delete();
        session()->flash('success', 'Team deleted.');
    }
    public function resetTeamForm(): void
    {
        $this->teamForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'archived_at' => null];
    }
    public function saveProject(): void
    {
        $data = $this->validate([
            'projectForm.company_id' => ['nullable', 'integer'],
            'projectForm.team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
            'projectForm.title' => ['required', 'string', 'max:160'],
            'projectForm.slug' => ['nullable', 'string', 'max:180'],
            'projectForm.color' => ['required', 'string', 'max:30'],
            'projectForm.description' => ['nullable', 'string'],
        ])['projectForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['title']);
        Project::query()->updateOrCreate(['id' => $this->projectForm['id']], $data);
        $this->resetProjectForm();
        session()->flash('success', 'Project saved.');
    }
    public function editProject(int $id): void
    {
        $this->projectForm = Project::query()->findOrFail($id)->only(['id', 'company_id', 'team_id', 'title', 'slug', 'color', 'description', 'archived_at']);
        $this->section = 'projects';
    }
    public function deleteProject(int $id): void
    {
        Project::query()->findOrFail($id)->delete();
        session()->flash('success', 'Project deleted.');
    }
    public function resetProjectForm(): void
    {
        $this->projectForm = ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'archived_at' => null];
    }
    public function saveBoard(): void
    {
        $data = $this->validate([
            'boardForm.name' => ['required', 'string', 'max:160'],
            'boardForm.slug' => ['nullable', 'string', 'max:180'],
            'boardForm.description' => ['nullable', 'string'],
            'boardForm.is_default' => ['boolean'],
            'boardForm.sort_order' => ['required', 'integer', 'min:0'],
            'boardForm.status_ids' => ['array'],
            'boardForm.status_ids.*' => ['integer', 'exists:helpdesk_statuses,id'],
        ])['boardForm'];
        $statusIds = collect($data['status_ids'] ?? [])->map(static fn ($id): int => (int) $id)->filter()->values();
        unset($data['status_ids']);
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        if ((bool) ($data['is_default'] ?? false)) {
            KanbanBoard::query()->whereKeyNot($this->boardForm['id'])->update(['is_default' => false]);
        }
        $board = KanbanBoard::query()->updateOrCreate(['id' => $this->boardForm['id']], $data);
        $sync = [];
        foreach ($statusIds as $index => $statusId) {
            $sync[$statusId] = ['sort_order' => ($index + 1) * 10];
        }
        $board->statuses()->sync($sync);
        $this->resetBoardForm();
        $this->section = 'boards';
        session()->flash('success', 'Kanban board saved.');
    }
    public function editBoard(int $id): void
    {
        $board = KanbanBoard::query()->with('statuses')->findOrFail($id);
        $this->boardForm = [
            'id' => $board->id,
            'name' => $board->name,
            'slug' => $board->slug,
            'description' => $board->description,
            'is_default' => $board->is_default,
            'sort_order' => $board->sort_order,
            'status_ids' => $board->statuses->pluck('id')->map(static fn ($id): int => (int) $id)->all(),
        ];
        $this->section = 'boards';
    }
    public function deleteBoard(int $id): void
    {
        KanbanBoard::query()->findOrFail($id)->delete();
        session()->flash('success', 'Kanban board deleted.');
    }
    public function resetBoardForm(): void
    {
        $this->boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
    }
    public function saveRepository(): void
    {
        $data = $this->validate([
            'repositoryForm.company_id' => ['nullable', 'integer'],
            'repositoryForm.project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
            'repositoryForm.name' => ['required', 'string', 'max:160'],
            'repositoryForm.provider' => ['required', 'string', 'max:40'],
            'repositoryForm.remote_url' => ['required', 'string', 'max:500'],
            'repositoryForm.default_branch' => ['required', 'string', 'max:120'],
            'repositoryForm.webhook_secret' => ['nullable', 'string', 'max:120'],
        ])['repositoryForm'];
        $data['provider'] = strtolower(trim((string) $data['provider']));
        GitRepository::query()->updateOrCreate(['id' => $this->repositoryForm['id']], $data);
        $this->resetRepositoryForm();
        session()->flash('success', 'Git repository saved.');
    }
    public function editRepository(int $id): void
    {
        $this->repositoryForm = GitRepository::query()->findOrFail($id)->only(['id', 'company_id', 'project_id', 'name', 'provider', 'remote_url', 'default_branch', 'webhook_secret']);
        $this->section = 'git';
    }
    public function deleteRepository(int $id): void
    {
        GitRepository::query()->findOrFail($id)->delete();
        session()->flash('success', 'Git repository deleted.');
    }
    public function resetRepositoryForm(): void
    {
        $this->repositoryForm = ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
    }
    public function saveWorkflowTemplate(): void
    {
        $data = $this->validate([
            'workflowForm.name' => ['required', 'string', 'max:160'],
            'workflowForm.event' => ['required', 'string', 'max:80'],
            'workflowForm.subject' => ['required', 'string', 'max:220'],
            'workflowForm.html_body' => ['required', 'string'],
            'workflowForm.text_body' => ['nullable', 'string'],
            'workflowForm.to_role' => ['required', 'string', 'max:40'],
            'workflowForm.cc' => ['nullable', 'string', 'max:500'],
            'workflowForm.bcc' => ['nullable', 'string', 'max:500'],
            'workflowForm.is_active' => ['boolean'],
        ])['workflowForm'];
        WorkflowTemplate::query()->updateOrCreate(['id' => $this->workflowForm['id']], $data);
        $this->resetWorkflowTemplateForm();
        session()->flash('success', 'Workflow message saved.');
    }
    public function editWorkflowTemplate(int $id): void
    {
        $this->workflowForm = WorkflowTemplate::query()->findOrFail($id)->only(['id', 'name', 'event', 'subject', 'html_body', 'text_body', 'to_role', 'cc', 'bcc', 'is_active']);
        $this->section = 'workflow';
    }
    public function deleteWorkflowTemplate(int $id): void
    {
        WorkflowTemplate::query()->findOrFail($id)->delete();
        session()->flash('success', 'Workflow message deleted.');
    }
    public function resetWorkflowTemplateForm(): void
    {
        $this->workflowForm = ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
    }
    public function saveCannedResponse(): void
    {
        $data = $this->validate([
            'cannedForm.company_id' => ['nullable', 'integer'],
            'cannedForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
            'cannedForm.team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
            'cannedForm.name' => ['required', 'string', 'max:160'],
            'cannedForm.slug' => ['nullable', 'string', 'max:180'],
            'cannedForm.visibility' => ['required', 'string', 'max:40'],
            'cannedForm.subject' => ['nullable', 'string', 'max:220'],
            'cannedForm.body' => ['required', 'string'],
            'cannedForm.is_active' => ['boolean'],
            'cannedForm.sort_order' => ['required', 'integer', 'min:0'],
        ])['cannedForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        CannedResponse::query()->updateOrCreate(['id' => $this->cannedForm['id']], $data);
        $this->resetCannedResponseForm();
        session()->flash('success', 'Canned response saved.');
    }
    public function editCannedResponse(int $id): void
    {
        $this->cannedForm = CannedResponse::query()->findOrFail($id)->only(['id','company_id','category_id','team_id','name','slug','visibility','subject','body','is_active','sort_order']);
        $this->section = 'canned';
    }
    public function deleteCannedResponse(int $id): void
    {
        CannedResponse::query()->findOrFail($id)->delete();
        session()->flash('success', 'Canned response deleted.');
    }
    public function resetCannedResponseForm(): void
    {
        $this->cannedForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
    }
    public function saveSlaPolicy(): void
    {
        $data = $this->validate([
            'slaForm.company_id' => ['nullable', 'integer'],
            'slaForm.priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
            'slaForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
            'slaForm.name' => ['required', 'string', 'max:160'],
            'slaForm.slug' => ['nullable', 'string', 'max:180'],
            'slaForm.first_response_minutes' => ['required', 'integer', 'min:1'],
            'slaForm.resolution_minutes' => ['required', 'integer', 'min:1'],
            'slaForm.business_hours_only' => ['boolean'],
            'slaForm.is_default' => ['boolean'],
            'slaForm.is_active' => ['boolean'],
        ])['slaForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        if ((bool) ($data['is_default'] ?? false)) {
            SlaPolicy::query()->whereKeyNot($this->slaForm['id'])->update(['is_default' => false]);
        }
        SlaPolicy::query()->updateOrCreate(['id' => $this->slaForm['id']], $data);
        $this->resetSlaPolicyForm();
        session()->flash('success', 'SLA policy saved.');
    }
    public function editSlaPolicy(int $id): void
    {
        $this->slaForm = SlaPolicy::query()->findOrFail($id)->only(['id','company_id','priority_id','category_id','name','slug','first_response_minutes','resolution_minutes','business_hours_only','is_default','is_active']);
        $this->section = 'sla';
    }
    public function deleteSlaPolicy(int $id): void
    {
        SlaPolicy::query()->findOrFail($id)->delete();
        session()->flash('success', 'SLA policy deleted.');
    }
    public function resetSlaPolicyForm(): void
    {
        $this->slaForm = ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
    }
    public function saveAutomationRule(): void
    {
        $data = $this->validate([
            'automationForm.company_id' => ['nullable', 'integer'],
            'automationForm.name' => ['required', 'string', 'max:160'],
            'automationForm.slug' => ['nullable', 'string', 'max:180'],
            'automationForm.match_sender' => ['nullable', 'string', 'max:190'],
            'automationForm.match_subject' => ['nullable', 'string', 'max:220'],
            'automationForm.match_mailbox' => ['nullable', 'string', 'max:190'],
            'automationForm.match_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
            'automationForm.set_priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
            'automationForm.set_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
            'automationForm.set_team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
            'automationForm.set_project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
            'automationForm.set_status_id' => ['nullable', 'integer', 'exists:helpdesk_statuses,id'],
            'automationForm.set_agent_id' => ['nullable', 'integer', 'exists:users,id'],
            'automationForm.is_active' => ['boolean'],
            'automationForm.sort_order' => ['required', 'integer', 'min:0'],
        ])['automationForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        AutomationRule::query()->updateOrCreate(['id' => $this->automationForm['id']], $data);
        $this->resetAutomationRuleForm();
        session()->flash('success', 'Automation rule saved.');
    }
    public function editAutomationRule(int $id): void
    {
        $this->automationForm = AutomationRule::query()->findOrFail($id)->only(['id','company_id','name','slug','match_sender','match_subject','match_mailbox','match_category_id','set_priority_id','set_category_id','set_team_id','set_project_id','set_status_id','set_agent_id','is_active','sort_order']);
        $this->section = 'automation';
    }
    public function deleteAutomationRule(int $id): void
    {
        AutomationRule::query()->findOrFail($id)->delete();
        session()->flash('success', 'Automation rule deleted.');
    }
    public function resetAutomationRuleForm(): void
    {
        $this->automationForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
    }
    public function saveProduct(): void
    {
        $data = $this->validate([
            'productForm.company_id' => ['nullable', 'integer'],
            'productForm.name' => ['required', 'string', 'max:160'],
            'productForm.slug' => ['nullable', 'string', 'max:180'],
            'productForm.type' => ['required', 'string', 'max:60'],
            'productForm.version' => ['nullable', 'string', 'max:80'],
            'productForm.release_channel' => ['nullable', 'string', 'max:80'],
            'productForm.description' => ['nullable', 'string'],
            'productForm.is_active' => ['boolean'],
        ])['productForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        Product::query()->updateOrCreate(['id' => $this->productForm['id']], $data);
        $this->resetProductForm();
        session()->flash('success', 'Product/service saved.');
    }
    public function editProduct(int $id): void
    {
        $this->productForm = Product::query()->findOrFail($id)->only(['id','company_id','name','slug','type','version','release_channel','description','is_active']);
        $this->section = 'products';
    }
    public function deleteProduct(int $id): void
    {
        Product::query()->findOrFail($id)->delete();
        session()->flash('success', 'Product/service deleted.');
    }
    public function resetProductForm(): void
    {
        $this->productForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
    }
    public function saveTag(): void
    {
        $data = $this->validate([
            'tagForm.company_id' => ['nullable', 'integer'],
            'tagForm.name' => ['required', 'string', 'max:80'],
            'tagForm.slug' => ['nullable', 'string', 'max:100'],
            'tagForm.color' => ['required', 'string', 'max:30'],
        ])['tagForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        Tag::query()->updateOrCreate(['id' => $this->tagForm['id']], $data);
        $this->resetTagForm();
        session()->flash('success', 'Tag saved.');
    }
    public function editTag(int $id): void
    {
        $this->tagForm = Tag::query()->findOrFail($id)->only(['id','company_id','name','slug','color']);
        $this->section = 'tags';
    }
    public function deleteTag(int $id): void
    {
        Tag::query()->findOrFail($id)->delete();
        session()->flash('success', 'Tag deleted.');
    }
    public function resetTagForm(): void
    {
        $this->tagForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc'];
    }
    public function saveChecklistTemplate(): void
    {
        $data = $this->validate([
            'checklistTemplateForm.company_id' => ['nullable', 'integer'],
            'checklistTemplateForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
            'checklistTemplateForm.project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
            'checklistTemplateForm.name' => ['required', 'string', 'max:160'],
            'checklistTemplateForm.slug' => ['nullable', 'string', 'max:180'],
            'checklistTemplateForm.items_text' => ['required', 'string'],
            'checklistTemplateForm.is_active' => ['boolean'],
        ])['checklistTemplateForm'];
        $itemsText = (string) ($data['items_text'] ?? '');
        unset($data['items_text']);
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        $data['items'] = collect(preg_split('/\r\n|\r|\n/', $itemsText) ?: [])->map(fn ($line): string => trim($line))->filter()->values()->all();
        ChecklistTemplate::query()->updateOrCreate(['id' => $this->checklistTemplateForm['id']], $data);
        $this->resetChecklistTemplateForm();
        session()->flash('success', 'Checklist template saved.');
    }
    public function editChecklistTemplate(int $id): void
    {
        $template = ChecklistTemplate::query()->findOrFail($id);
        $this->checklistTemplateForm = $template->only(['id','company_id','category_id','project_id','name','slug','is_active']) + [
            'items_text' => collect($template->items ?? [])->map(fn ($item): string => is_array($item) ? (string) ($item['title'] ?? '') : (string) $item)->implode("\n"),
        ];
        $this->section = 'checklists';
    }
    public function deleteChecklistTemplate(int $id): void
    {
        ChecklistTemplate::query()->findOrFail($id)->delete();
        session()->flash('success', 'Checklist template deleted.');
    }
    public function resetChecklistTemplateForm(): void
    {
        $this->checklistTemplateForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
    }
    public function render(): View
    {
        return view('helpdesk::livewire.settings-manager', [
            'companies' => $this->companies(),
            'statuses' => Status::query()->withCount('tickets')->orderBy('sort_order')->orderBy('name')->get(),
            'priorities' => Priority::query()->withCount('tickets')->orderBy('sort_order')->orderBy('name')->get(),
            'categories' => Category::query()->withCount('tickets')->orderBy('name')->get(),
            'teams' => Team::query()->withCount(['projects', 'tickets'])->orderBy('name')->get(),
            'projects' => Project::query()->with(['team'])->withCount('tickets')->orderBy('title')->get(),
            'boards' => KanbanBoard::query()->with('statuses')->orderBy('sort_order')->orderBy('name')->get(),
            'repositories' => GitRepository::query()->with(['project'])->withCount(['commits', 'webhookLogs'])->orderBy('name')->get(),
            'workflowTemplates' => WorkflowTemplate::query()->orderBy('event')->orderBy('name')->get(),
            'cannedResponses' => CannedResponse::query()->with(['category','team'])->orderBy('sort_order')->orderBy('name')->get(),
            'slaPolicies' => SlaPolicy::query()->with(['priority','category'])->orderByDesc('is_default')->orderBy('name')->get(),
            'automationRules' => AutomationRule::query()->orderBy('sort_order')->orderBy('name')->get(),
            'products' => Product::query()->withCount('tickets')->orderBy('name')->get(),
            'tags' => Tag::query()->orderBy('name')->get(),
            'checklistTemplates' => ChecklistTemplate::query()->orderBy('name')->get(),
        ])->layout('layouts.app');
    }
    /** @return array<int, object> */
    private function companies(): array
    {
        if (! Schema::hasTable('companies')) {
            return [];
        }
        return DB::table('companies')->select(['id', 'name'])->orderBy('name')->get()->all();
    }
    private function slug(string $value): string
    {
        return Str::slug($value);
    }
 }
@@ -1,93 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Livewire;
 use Illuminate\Contracts\View\View;
 use Illuminate\Support\Facades\Auth;
 use Illuminate\Support\Facades\DB;
 use Illuminate\Support\Facades\Schema;
 use Livewire\Attributes\Validate;
 use Livewire\Component;
 use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
 use Livewire\WithFileUploads;
 use Modules\Helpdesk\Models\Category;
 use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Product;
 use Modules\Helpdesk\Models\Project;
 use Modules\Helpdesk\Models\Team;
 use Modules\Helpdesk\Services\TicketService;
 final class TicketCreate extends Component
 {
    use WithFileUploads;
    #[Validate('nullable|integer')]
    public ?int $company_id = null;
    #[Validate('required|string|max:200')]
    public string $subject = '';
    #[Validate('required|string|min:10')]
    public string $body = '';
    #[Validate('required|integer|exists:helpdesk_priorities,id')]
    public ?int $priority_id = null;
    #[Validate('nullable|integer|exists:helpdesk_categories,id')]
    public ?int $category_id = null;
    #[Validate('nullable|integer|exists:helpdesk_projects,id')]
    public ?int $project_id = null;
    #[Validate('nullable|integer|exists:helpdesk_products,id')]
    public ?int $product_id = null;
    #[Validate('nullable|integer|exists:helpdesk_teams,id')]
    public ?int $team_id = null;
    #[Validate('nullable|date')]
    public ?string $due_at = null;
    /** @var array<int, TemporaryUploadedFile> */
    #[Validate('array')]
    public array $attachments = [];
    /**
     * Store a new helpdesk ticket.
     */
    public function save(TicketService $tickets): mixed
    {
        $this->validate();
        $this->validate([
            'attachments.*' => 'file|max:'.config('helpdesk.max_upload_kb').'|mimes:'.implode(',', config('helpdesk.allowed_mimes')),
        ]);
        $ticket = $tickets->create(Auth::user(), [
            'company_id' => $this->company_id,
            'subject' => $this->subject,
            'body' => $this->body,
            'priority_id' => $this->priority_id,
            'category_id' => $this->category_id,
            'project_id' => $this->project_id,
            'product_id' => $this->product_id,
            'team_id' => $this->team_id,
            'due_at' => $this->due_at,
        ], $this->attachments);
        return redirect()->route('helpdesk.tickets.index');
    }
    public function render(): View
    {
        return view('helpdesk::livewire.ticket-create', [
            'priorities' => Priority::query()->orderBy('sort_order')->get(),
            'categories' => Category::query()->orderBy('name')->get(),
            'companies' => Schema::hasTable('companies') ? DB::table('companies')->select(['id', 'name'])->orderBy('name')->get() : collect(),
            'teams' => Team::query()->whereNull('archived_at')->orderBy('name')->get(),
            'projects' => Project::query()->whereNull('archived_at')->orderBy('title')->get(),
            'products' => Product::query()->where('is_active', true)->orderBy('name')->get(),
        ])->layout('layouts.app');
    }
 }
@@ -1,132 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Livewire;
 use App\Models\User;
 use Illuminate\Contracts\View\View;
 use Illuminate\Support\Facades\Auth;
 use Illuminate\Support\Facades\DB;
 use Illuminate\Support\Facades\Schema;
 use Livewire\Attributes\Validate;
 use Livewire\Component;
 use Modules\Helpdesk\Models\Category;
 use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Product;
 use Modules\Helpdesk\Models\Project;
 use Modules\Helpdesk\Models\Status;
 use Modules\Helpdesk\Models\Team;
 use Modules\Helpdesk\Models\Ticket;
 use Modules\Helpdesk\Services\SlaService;
 use Modules\Helpdesk\Services\WorkflowNotificationService;
 final class TicketEdit extends Component
 {
    public Ticket $ticket;
    #[Validate('nullable|integer')]
    public ?int $company_id = null;
    #[Validate('required|string|max:200')]
    public string $subject = '';
    #[Validate('required|string|min:10')]
    public string $body = '';
    #[Validate('required|integer|exists:helpdesk_statuses,id')]
    public ?int $status_id = null;
    #[Validate('required|integer|exists:helpdesk_priorities,id')]
    public ?int $priority_id = null;
    #[Validate('nullable|integer|exists:helpdesk_categories,id')]
    public ?int $category_id = null;
    #[Validate('nullable|integer|exists:helpdesk_projects,id')]
    public ?int $project_id = null;
    #[Validate('nullable|integer|exists:helpdesk_products,id')]
    public ?int $product_id = null;
    #[Validate('nullable|integer|exists:helpdesk_teams,id')]
    public ?int $team_id = null;
    #[Validate('nullable|integer|exists:users,id')]
    public ?int $agent_id = null;
    #[Validate('nullable|date')]
    public ?string $due_at = null;
    public function mount(Ticket $ticket): void
    {
        $this->authorize('update', $ticket);
        $this->ticket = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'agent']) ?? $ticket;
        $this->company_id = $this->ticket->company_id;
        $this->subject = $this->ticket->subject;
        $this->body = $this->ticket->body;
        $this->status_id = $this->ticket->status_id;
        $this->priority_id = $this->ticket->priority_id;
        $this->category_id = $this->ticket->category_id;
        $this->project_id = $this->ticket->project_id;
        $this->product_id = $this->ticket->product_id;
        $this->team_id = $this->ticket->team_id;
        $this->agent_id = $this->ticket->agent_id;
        $this->due_at = $this->ticket->due_at?->format('Y-m-d');
    }
    public function save(WorkflowNotificationService $workflow, SlaService $sla): mixed
    {
        $this->authorize('update', $this->ticket);
        $this->validate();
        $status = Status::query()->findOrFail($this->status_id);
        $this->ticket->forceFill([
            'company_id' => $this->company_id,
            'subject' => $this->subject,
            'body' => $this->body,
            'status_id' => $status->id,
            'priority_id' => $this->priority_id,
            'category_id' => $this->category_id,
            'project_id' => $this->project_id,
            'product_id' => $this->product_id,
            'team_id' => $this->team_id,
            'agent_id' => $this->agent_id,
            'due_at' => $this->due_at,
            'completed_at' => $status->is_closed ? now() : null,
            'last_activity_at' => now(),
        ])->save();
        if ($status->is_closed) {
            $sla->recordClosure($this->ticket);
        }
        $fresh = $this->ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'product']) ?? $this->ticket;
        $workflow->dispatch($fresh, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
        session()->flash('success', 'Ticket ' . $fresh->reference . ' has been updated.');
        return redirect()->route('helpdesk.tickets.show', $fresh);
    }
    public function render(): View
    {
        return view('helpdesk::livewire.ticket-edit', [
            'statuses' => Status::query()->orderBy('sort_order')->orderBy('name')->get(),
            'priorities' => Priority::query()->orderBy('sort_order')->orderBy('name')->get(),
            'categories' => Category::query()->orderBy('name')->get(),
            'companies' => Schema::hasTable('companies') ? DB::table('companies')->select(['id', 'name'])->orderBy('name')->get() : collect(),
            'teams' => Team::query()->whereNull('archived_at')->orderBy('name')->get(),
            'projects' => Project::query()->whereNull('archived_at')->orderBy('title')->get(),
            'products' => Product::query()->where('is_active', true)->orderBy('name')->get(),
            'agents' => User::query()
                ->where(static function ($query): void {
                    $query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
                })
                ->orderBy('name')
                ->get(['id', 'name', 'email']),
        ])->layout('layouts.app');
    }
 }
@@ -1,81 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Livewire;
 use Illuminate\Contracts\View\View;
 use Illuminate\Database\Eloquent\Builder;
 use Illuminate\Pagination\LengthAwarePaginator;
 use Illuminate\Support\Facades\Auth;
 use Livewire\Attributes\Url;
 use Livewire\Component;
 use Livewire\WithPagination;
 use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Status;
 use Modules\Helpdesk\Models\Ticket;
 final class TicketIndex extends Component
 {
    use WithPagination;
    #[Url]
    public string $search = '';
    #[Url]
    public string $status = '';
    #[Url]
    public string $priority = '';
    #[Url]
    public string $scope = 'open';
    /**
     * Reset pagination when filters change.
     */
    public function updated(): void
    {
        $this->resetPage();
    }
    /**
     * Render the ticket list.
     */
    public function render(): View
    {
        return view('helpdesk::livewire.ticket-index', [
            'tickets' => $this->tickets(),
            'statuses' => Status::query()->orderBy('sort_order')->get(),
            'priorities' => Priority::query()->orderBy('sort_order')->get(),
        ])->layout('layouts.app');
    }
    /**
     * Build paginated ticket results.
     *
     * @return LengthAwarePaginator<int, Ticket>
     */
    private function tickets(): LengthAwarePaginator
    {
        $user = Auth::user();
        $search = trim($this->search);
        return Ticket::query()
            ->with(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team'])
            ->visibleTo($user)
            ->when($this->scope === 'open', static fn (Builder $query): Builder => $query->whereNull('completed_at'))
            ->when($this->scope === 'closed', static fn (Builder $query): Builder => $query->whereNotNull('completed_at'))
            ->when($this->status !== '', fn (Builder $query): Builder => $query->where('status_id', (int) $this->status))
            ->when($this->priority !== '', fn (Builder $query): Builder => $query->where('priority_id', (int) $this->priority))
            ->when($search !== '', static function (Builder $query) use ($search): Builder {
                return $query->where(static function (Builder $subQuery) use ($search): void {
                    $subQuery->where('reference', 'like', '%'.$search.'%')
                        ->orWhere('subject', 'like', '%'.$search.'%')
                        ->orWhere('body', 'like', '%'.$search.'%');
                });
            })
            ->latest('last_activity_at')
            ->paginate(15);
    }
 }
@@ -1,224 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Livewire;
 use App\Models\User;
 use Illuminate\Contracts\View\View;
 use Illuminate\Support\Collection;
 use Illuminate\Support\Facades\Auth;
 use Livewire\Attributes\Validate;
 use Livewire\Component;
 use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
 use Livewire\WithFileUploads;
 use Modules\Helpdesk\Models\CannedResponse;
 use Modules\Helpdesk\Models\ChecklistItem;
 use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Status;
 use Modules\Helpdesk\Models\Ticket;
 use Modules\Helpdesk\Services\CannedResponseRenderer;
 use Modules\Helpdesk\Services\ChecklistService;
 use Modules\Helpdesk\Services\SlaService;
 use Modules\Helpdesk\Services\TicketService;
 use Modules\Helpdesk\Services\WorkflowNotificationService;
 final class TicketShow extends Component
 {
    use WithFileUploads;
    public Ticket $ticket;
    #[Validate('required|string|min:2')]
    public string $commentBody = '';
    public bool $internal = false;
    /** @var array<int, TemporaryUploadedFile> */
    public array $attachments = [];
    public ?int $status_id = null;
    public ?int $priority_id = null;
    public ?int $reply_parent_id = null;
    public string $replyBody = '';
    public ?int $canned_response_id = null;
    public function mount(Ticket $ticket): void
    {
        $this->authorize('view', $ticket);
        $this->ticket = $this->freshTicket($ticket);
        $this->status_id = $this->ticket->status_id;
        $this->priority_id = $this->ticket->priority_id;
    }
    public function startReply(int $commentId): void
    {
        $this->reply_parent_id = $commentId;
        $this->replyBody = '';
    }
    public function cancelReply(): void
    {
        $this->reply_parent_id = null;
        $this->replyBody = '';
    }
    public function addComment(TicketService $tickets): void
    {
        $this->authorize('comment', $this->ticket);
        $this->validate([
            'commentBody' => ['required', 'string', 'min:2'],
            'attachments.*' => 'file|max:'.config('helpdesk.max_upload_kb').'|mimes:'.implode(',', config('helpdesk.allowed_mimes')),
        ]);
        $tickets->comment($this->ticket, Auth::user(), $this->commentBody, $this->internal, $this->attachments);
        $this->reset(['commentBody', 'internal', 'attachments']);
        $this->ticket = $this->freshTicket($this->ticket);
        $this->dispatch('helpdesk-editor-reset', model: 'commentBody');
        $this->dispatch('helpdesk-comment-added');
    }
    public function addReply(TicketService $tickets): void
    {
        $this->authorize('comment', $this->ticket);
        $this->validate([
            'reply_parent_id' => ['required', 'integer', 'exists:helpdesk_comments,id'],
            'replyBody' => ['required', 'string', 'min:2'],
        ]);
        $tickets->comment($this->ticket, Auth::user(), $this->replyBody, $this->internal, [], $this->reply_parent_id);
        $this->reset(['reply_parent_id', 'replyBody']);
        $this->ticket = $this->freshTicket($this->ticket);
        $this->dispatch('helpdesk-editor-reset', model: 'replyBody');
        $this->dispatch('helpdesk-reply-added');
    }
    public function applyCannedResponse(CannedResponseRenderer $renderer): void
    {
        $this->authorize('comment', $this->ticket);
        if ($this->canned_response_id === null) {
            return;
        }
        $response = CannedResponse::query()
            ->where('is_active', true)
            ->findOrFail($this->canned_response_id);
        $rendered = $renderer->render($response->body, $this->ticket, Auth::user());
        $this->commentBody = trim($this->commentBody."\n\n".$rendered);
        $this->dispatch('helpdesk-canned-response-applied', body: $this->commentBody);
    }
    public function toggleChecklistItem(int $itemId, ChecklistService $checklists): void
    {
        $this->authorize('update', $this->ticket);
        $item = ChecklistItem::query()
            ->where('ticket_id', $this->ticket->id)
            ->findOrFail($itemId);
        $checklists->toggle($item, Auth::user());
        $this->ticket = $this->freshTicket($this->ticket);
    }
    public function updateStatus(WorkflowNotificationService $workflow, SlaService $sla): void
    {
        $this->authorize('update', $this->ticket);
        $this->validate(['status_id' => ['required', 'integer', 'exists:helpdesk_statuses,id']]);
        $status = Status::query()->findOrFail($this->status_id);
        $this->ticket->forceFill([
            'status_id' => $status->id,
            'completed_at' => $status->is_closed ? now() : null,
            'last_activity_at' => now(),
        ])->save();
        if ($status->is_closed) {
            $sla->recordClosure($this->ticket);
        }
        $this->ticket = $this->freshTicket($this->ticket);
        $workflow->dispatch($this->ticket, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
        $this->dispatch('helpdesk-status-updated');
    }
    public function updatePriority(WorkflowNotificationService $workflow): void
    {
        $this->authorize('update', $this->ticket);
        $this->validate(['priority_id' => ['required', 'integer', 'exists:helpdesk_priorities,id']]);
        $this->ticket->forceFill([
            'priority_id' => $this->priority_id,
            'last_activity_at' => now(),
        ])->save();
        $this->ticket = $this->freshTicket($this->ticket);
        $workflow->dispatch($this->ticket, 'ticket.updated', Auth::user());
        $this->dispatch('helpdesk-priority-updated');
    }
    public function render(): View
    {
        return view('helpdesk::livewire.ticket-show', [
            'statuses' => Status::query()->orderBy('sort_order')->get(),
            'priorities' => Priority::query()->orderBy('sort_order')->get(),
            'cannedResponses' => CannedResponse::query()->where('is_active', true)->orderBy('sort_order')->orderBy('name')->get(),
        ])->layout('layouts.app');
    }
    private function freshTicket(Ticket $ticket): Ticket
    {
        $ticket = $ticket->fresh([
            'owner',
            'agent',
            'status',
            'priority',
            'category',
            'project',
            'team',
            'product',
            'slaPolicy',
            'slaEvents',
            'ratings',
            'tags',
            'checklistItems',
            'attachments.user',
            'gitCommits.repository',
        ]) ?? $ticket;
        $comments = \Modules\Helpdesk\Models\Comment::query()
            ->where('ticket_id', $ticket->id)
            ->with(['user', 'attachments.user'])
            ->oldest()
            ->get();
        $ticket->setRelation('comments', $this->buildCommentTree($comments->groupBy('parent_id')));
        return $ticket;
    }
    /**
     * Build an unlimited nested comment tree from a flat eager-loaded collection.
     *
     * @param  Collection<int|string, Collection<int, mixed>>  $grouped
     * @return Collection<int, mixed>
     */
    private function buildCommentTree(Collection $grouped, ?int $parentId = null): Collection
    {
        return $grouped->get($parentId, collect())->map(function ($comment) use ($grouped) {
            $comment->setRelation('replies', $this->buildCommentTree($grouped, (int) $comment->id));
            return $comment;
        })->values();
    }
 }
@@ -1,47 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use App\Models\User;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 use Illuminate\Support\Facades\Storage;
 final class Attachment extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_attachments';
    /** @var list<string> */
    protected $fillable = ['ticket_id', 'comment_id', 'user_id', 'disk', 'path', 'original_name', 'mime_type', 'size'];
    /** @var array<string, string> */
    protected $casts = ['size' => 'integer'];
    /** @return BelongsTo<Ticket, Attachment> */
    public function ticket(): BelongsTo
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }
    /** @return BelongsTo<Comment, Attachment> */
    public function comment(): BelongsTo
    {
        return $this->belongsTo(Comment::class, 'comment_id');
    }
    /** @return BelongsTo<User, Attachment> */
    public function user(): BelongsTo
    {
        return $this->belongsTo(User::class, 'user_id');
    }
    public function url(): string
    {
        return Storage::disk($this->disk)->url($this->path);
    }
 }
@@ -1,14 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Model;
 final class AutomationRule extends Model
 {
    protected $table = 'helpdesk_automation_rules';
    protected $fillable = ['company_id','name','slug','match_sender','match_subject','match_mailbox','match_category_id','set_priority_id','set_category_id','set_team_id','set_project_id','set_status_id','set_agent_id','is_active','sort_order'];
    protected $casts = ['company_id'=>'integer','match_category_id'=>'integer','set_priority_id'=>'integer','set_category_id'=>'integer','set_team_id'=>'integer','set_project_id'=>'integer','set_status_id'=>'integer','set_agent_id'=>'integer','is_active'=>'boolean','sort_order'=>'integer'];
 }
@@ -1,17 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 final class CannedResponse extends Model
 {
    protected $table = 'helpdesk_canned_responses';
    protected $fillable = ['company_id','category_id','team_id','name','slug','visibility','subject','body','is_active','sort_order'];
    protected $casts = ['company_id'=>'integer','category_id'=>'integer','team_id'=>'integer','is_active'=>'boolean','sort_order'=>'integer'];
    public function category(): BelongsTo { return $this->belongsTo(Category::class, 'category_id'); }
    public function team(): BelongsTo { return $this->belongsTo(Team::class, 'team_id'); }
 }
@@ -1,36 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use App\Models\User;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsToMany;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 final class Category extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_categories';
    /** @var list<string> */
    protected $fillable = ['company_id', 'name', 'slug', 'color', 'description'];
    /** @var array<string, string> */
    protected $casts = ['company_id' => 'integer'];
    /** @return HasMany<Ticket> */
    public function tickets(): HasMany
    {
        return $this->hasMany(Ticket::class, 'category_id');
    }
    /** @return BelongsToMany<User> */
    public function agents(): BelongsToMany
    {
        return $this->belongsToMany(User::class, 'helpdesk_category_user', 'category_id', 'user_id')->withTimestamps();
    }
 }
@@ -1,16 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 final class ChecklistItem extends Model
 {
    protected $table = 'helpdesk_checklist_items';
    protected $fillable = ['ticket_id','template_id','title','description','is_completed','completed_by','completed_at','sort_order'];
    protected $casts = ['ticket_id'=>'integer','template_id'=>'integer','is_completed'=>'boolean','completed_by'=>'integer','completed_at'=>'datetime','sort_order'=>'integer'];
    public function ticket(): BelongsTo { return $this->belongsTo(Ticket::class, 'ticket_id'); }
 }
@@ -1,14 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Model;
 final class ChecklistTemplate extends Model
 {
    protected $table = 'helpdesk_checklist_templates';
    protected $fillable = ['company_id','category_id','project_id','name','slug','items','is_active'];
    protected $casts = ['company_id'=>'integer','category_id'=>'integer','project_id'=>'integer','items'=>'array','is_active'=>'boolean'];
 }
@@ -1,51 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use App\Models\User;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 final class Comment extends Model
 {
    protected $table = 'helpdesk_comments';
    /** @var list<string> */
    protected $fillable = ['ticket_id', 'parent_id', 'user_id', 'body', 'is_internal'];
    /** @var array<string, string> */
    protected $casts = ['is_internal' => 'boolean'];
    /** @return BelongsTo<Ticket, Comment> */
    public function ticket(): BelongsTo
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }
    /** @return BelongsTo<Comment, Comment> */
    public function parent(): BelongsTo
    {
        return $this->belongsTo(self::class, 'parent_id');
    }
    /** @return HasMany<Comment> */
    public function replies(): HasMany
    {
        return $this->hasMany(self::class, 'parent_id')->oldest();
    }
    /** @return BelongsTo<User, Comment> */
    public function user(): BelongsTo
    {
        return $this->belongsTo(User::class, 'user_id');
    }
    /** @return HasMany<Attachment> */
    public function attachments(): HasMany
    {
        return $this->hasMany(Attachment::class, 'comment_id');
    }
 }
@@ -1,36 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 final class GitCommit extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_git_commits';
    /** @var list<string> */
    protected $fillable = [
        'repository_id', 'ticket_id', 'hash', 'short_hash', 'branch', 'author_name', 'author_email', 'message', 'url', 'committed_at',
    ];
    /** @var array<string, string> */
    protected $casts = ['repository_id' => 'integer', 'ticket_id' => 'integer', 'committed_at' => 'datetime'];
    /** @return BelongsTo<GitRepository, GitCommit> */
    public function repository(): BelongsTo
    {
        return $this->belongsTo(GitRepository::class, 'repository_id');
    }
    /** @return BelongsTo<Ticket, GitCommit> */
    public function ticket(): BelongsTo
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }
 }
@@ -1,41 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 final class GitRepository extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_git_repositories';
    /** @var list<string> */
    protected $fillable = ['company_id', 'project_id', 'name', 'provider', 'remote_url', 'default_branch', 'webhook_secret', 'is_active'];
    /** @var array<string, string> */
    protected $casts = ['company_id' => 'integer', 'project_id' => 'integer', 'is_active' => 'boolean'];
    /** @return BelongsTo<Project, GitRepository> */
    public function project(): BelongsTo
    {
        return $this->belongsTo(Project::class, 'project_id');
    }
    /** @return HasMany<GitCommit> */
    public function commits(): HasMany
    {
        return $this->hasMany(GitCommit::class, 'repository_id')->latest('committed_at');
    }
    /** @return HasMany<GitWebhookLog> */
    public function webhookLogs(): HasMany
    {
        return $this->hasMany(GitWebhookLog::class, 'repository_id')->latest('received_at');
    }
 }
@@ -1,51 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 final class GitWebhookLog extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_git_webhook_logs';
    /** @var list<string> */
    protected $fillable = [
        'repository_id',
        'provider',
        'delivery_id',
        'event',
        'status',
        'message',
        'commit_count',
        'linked_count',
        'ignored_count',
        'payload',
        'received_at',
    ];
    /** @var array<string, string> */
    protected $casts = [
        'repository_id' => 'integer',
        'commit_count' => 'integer',
        'linked_count' => 'integer',
        'ignored_count' => 'integer',
        'payload' => 'array',
        'received_at' => 'datetime',
    ];
    /**
     * Repository that received the provider webhook.
     *
     * @return BelongsTo<GitRepository, GitWebhookLog>
     */
    public function repository(): BelongsTo
    {
        return $this->belongsTo(GitRepository::class, 'repository_id');
    }
 }
@@ -1,44 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsToMany;
 /**
 * Configurable Helpdesk Kanban board.
 */
 final class KanbanBoard extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_kanban_boards';
    /** @var list<string> */
    protected $fillable = [
        'name',
        'slug',
        'description',
        'is_default',
        'sort_order',
    ];
    /** @var array<string, string> */
    protected $casts = [
        'is_default' => 'boolean',
        'sort_order' => 'integer',
    ];
    /** @return BelongsToMany<Status> */
    public function statuses(): BelongsToMany
    {
        return $this->belongsToMany(Status::class, 'helpdesk_kanban_board_statuses', 'board_id', 'status_id')
            ->withPivot(['sort_order'])
            ->orderBy('helpdesk_kanban_board_statuses.sort_order')
            ->orderBy('helpdesk_statuses.sort_order')
            ->withTimestamps();
    }
 }
@@ -1,28 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 final class Priority extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_priorities';
    /** @var list<string> */
    protected $fillable = ['name', 'slug', 'color', 'sort_order'];
    /** @var array<string, string> */
    protected $casts = ['sort_order' => 'integer'];
    /** @return HasMany<Ticket> */
    public function tickets(): HasMany
    {
        return $this->hasMany(Ticket::class, 'priority_id');
    }
 }
@@ -1,16 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 final class Product extends Model
 {
    protected $table = 'helpdesk_products';
    protected $fillable = ['company_id','name','slug','type','version','release_channel','description','is_active'];
    protected $casts = ['company_id'=>'integer','is_active'=>'boolean'];
    public function tickets(): HasMany { return $this->hasMany(Ticket::class, 'product_id'); }
 }
@@ -1,37 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 use Illuminate\Database\Eloquent\SoftDeletes;
 final class Project extends Model
 {
    use HasFactory;
    use SoftDeletes;
    protected $table = 'helpdesk_projects';
    /** @var list<string> */
    protected $fillable = ['company_id', 'team_id', 'title', 'slug', 'color', 'description', 'archived_at'];
    /** @var array<string, string> */
    protected $casts = ['company_id' => 'integer', 'team_id' => 'integer', 'archived_at' => 'datetime'];
    /** @return BelongsTo<Team, Project> */
    public function team(): BelongsTo
    {
        return $this->belongsTo(Team::class, 'team_id');
    }
    /** @return HasMany<Ticket> */
    public function tickets(): HasMany
    {
        return $this->hasMany(Ticket::class, 'project_id');
    }
 }
@@ -1,17 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 final class SlaPolicy extends Model
 {
    protected $table = 'helpdesk_sla_policies';
    protected $fillable = ['company_id','priority_id','category_id','name','slug','first_response_minutes','resolution_minutes','business_hours_only','is_default','is_active'];
    protected $casts = ['company_id'=>'integer','priority_id'=>'integer','category_id'=>'integer','first_response_minutes'=>'integer','resolution_minutes'=>'integer','business_hours_only'=>'boolean','is_default'=>'boolean','is_active'=>'boolean'];
    public function priority(): BelongsTo { return $this->belongsTo(Priority::class, 'priority_id'); }
    public function category(): BelongsTo { return $this->belongsTo(Category::class, 'category_id'); }
 }
@@ -1,35 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 /**
 * @property int $id
 * @property string $name
 * @property string $slug
 * @property string $color
 * @property bool $is_closed
 */
 final class Status extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_statuses';
    /** @var list<string> */
    protected $fillable = ['name', 'slug', 'color', 'sort_order', 'is_closed'];
    /** @var array<string, string> */
    protected $casts = ['is_closed' => 'boolean', 'sort_order' => 'integer'];
    /** @return HasMany<Ticket> */
    public function tickets(): HasMany
    {
        return $this->hasMany(Ticket::class, 'status_id');
    }
 }
@@ -1,16 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsToMany;
 final class Tag extends Model
 {
    protected $table = 'helpdesk_tags';
    protected $fillable = ['company_id','name','slug','color'];
    protected $casts = ['company_id'=>'integer'];
    public function tickets(): BelongsToMany { return $this->belongsToMany(Ticket::class, 'helpdesk_ticket_tag', 'tag_id', 'ticket_id'); }
 }
@@ -1,39 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 use Illuminate\Database\Eloquent\SoftDeletes;
 final class Team extends Model
 {
    use HasFactory;
    use SoftDeletes;
    protected $table = 'helpdesk_teams';
    /** @var list<string> */
    protected $fillable = ['company_id', 'name', 'slug', 'color', 'description', 'archived_at'];
    /** @var array<string, string> */
    protected $casts = [
        'company_id' => 'integer',
        'archived_at' => 'datetime',
    ];
    /** @return HasMany<Project> */
    public function projects(): HasMany
    {
        return $this->hasMany(Project::class, 'team_id');
    }
    /** @return HasMany<Ticket> */
    public function tickets(): HasMany
    {
        return $this->hasMany(Ticket::class, 'team_id');
    }
 }
@@ -1,188 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use App\Models\User;
 use Illuminate\Database\Eloquent\Builder;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 use Illuminate\Database\Eloquent\Relations\BelongsToMany;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 use Illuminate\Database\Eloquent\SoftDeletes;
 /**
 * @property int $id
 * @property string $reference
 * @property string $subject
 * @property string $body
 */
 final class Ticket extends Model
 {
    use SoftDeletes;
    protected $table = 'helpdesk_tickets';
    /** @var list<string> */
    protected $fillable = [
        'reference', 'company_id', 'user_id', 'agent_id', 'status_id', 'priority_id', 'category_id', 'project_id', 'team_id',
        'subject', 'body', 'due_at', 'completed_at', 'last_activity_at', 'archived_at',
        'sla_policy_id', 'product_id', 'first_response_at', 'sla_first_response_due_at', 'sla_resolution_due_at',
        'sla_first_response_breached_at', 'sla_resolution_breached_at', 'public_replies_count', 'time_spent_minutes',
    ];
    /** @var array<string, string> */
    protected $casts = [
        'company_id' => 'integer',
        'team_id' => 'integer',
        'due_at' => 'datetime',
        'completed_at' => 'datetime',
        'last_activity_at' => 'datetime',
        'archived_at' => 'datetime',
        'sla_policy_id' => 'integer',
        'product_id' => 'integer',
        'first_response_at' => 'datetime',
        'sla_first_response_due_at' => 'datetime',
        'sla_resolution_due_at' => 'datetime',
        'sla_first_response_breached_at' => 'datetime',
        'sla_resolution_breached_at' => 'datetime',
        'public_replies_count' => 'integer',
        'time_spent_minutes' => 'integer',
    ];
    /** @return BelongsTo<User, Ticket> */
    public function owner(): BelongsTo
    {
        return $this->belongsTo(User::class, 'user_id');
    }
    /** @return BelongsTo<User, Ticket> */
    public function agent(): BelongsTo
    {
        return $this->belongsTo(User::class, 'agent_id');
    }
    /** @return BelongsTo<Status, Ticket> */
    public function status(): BelongsTo
    {
        return $this->belongsTo(Status::class, 'status_id');
    }
    /** @return BelongsTo<Priority, Ticket> */
    public function priority(): BelongsTo
    {
        return $this->belongsTo(Priority::class, 'priority_id');
    }
    /** @return BelongsTo<Category, Ticket> */
    public function category(): BelongsTo
    {
        return $this->belongsTo(Category::class, 'category_id');
    }
    /** @return BelongsTo<Project, Ticket> */
    public function project(): BelongsTo
    {
        return $this->belongsTo(Project::class, 'project_id');
    }
    /** @return BelongsTo<Team, Ticket> */
    public function team(): BelongsTo
    {
        return $this->belongsTo(Team::class, 'team_id');
    }
    /** @return HasMany<Comment> */
    public function comments(): HasMany
    {
        return $this->hasMany(Comment::class, 'ticket_id')
            ->whereNull('parent_id')
            ->oldest();
    }
    /** @return BelongsTo<SlaPolicy, Ticket> */
    public function slaPolicy(): BelongsTo
    {
        return $this->belongsTo(SlaPolicy::class, 'sla_policy_id');
    }
    /** @return BelongsTo<Product, Ticket> */
    public function product(): BelongsTo
    {
        return $this->belongsTo(Product::class, 'product_id');
    }
    /** @return HasMany<TicketSlaEvent> */
    public function slaEvents(): HasMany
    {
        return $this->hasMany(TicketSlaEvent::class, 'ticket_id')->latest();
    }
    /** @return HasMany<TicketRating> */
    public function ratings(): HasMany
    {
        return $this->hasMany(TicketRating::class, 'ticket_id')->latest();
    }
    /** @return HasMany<ChecklistItem> */
    public function checklistItems(): HasMany
    {
        return $this->hasMany(ChecklistItem::class, 'ticket_id')->orderBy('sort_order')->orderBy('id');
    }
    /** @return BelongsToMany<Tag> */
    public function tags(): BelongsToMany
    {
        return $this->belongsToMany(Tag::class, 'helpdesk_ticket_tag', 'ticket_id', 'tag_id');
    }
    public function getSlaFirstResponseBreachedAttribute(): bool
    {
        return $this->first_response_at === null
            && $this->sla_first_response_due_at !== null
            && now()->greaterThan($this->sla_first_response_due_at);
    }
    public function getSlaResolutionBreachedAttribute(): bool
    {
        return $this->completed_at === null
            && $this->sla_resolution_due_at !== null
            && now()->greaterThan($this->sla_resolution_due_at);
    }
    /** @return HasMany<GitCommit> */
    public function gitCommits(): HasMany
    {
        return $this->hasMany(GitCommit::class, 'ticket_id')->latest('committed_at');
    }
    /** @return HasMany<Attachment> */
    public function attachments(): HasMany
    {
        return $this->hasMany(Attachment::class, 'ticket_id')->latest();
    }
    /** @param Builder<Ticket> $query @return Builder<Ticket> */
    public function scopeOpen(Builder $query): Builder
    {
        return $query->whereNull('completed_at');
    }
    /** @param Builder<Ticket> $query @return Builder<Ticket> */
    public function scopeVisibleTo(Builder $query, User $user): Builder
    {
        if ((bool) ($user->helpdesk_admin ?? false)) {
            return $query;
        }
        if ((bool) ($user->helpdesk_agent ?? false)) {
            return $query->where(static function (Builder $subQuery) use ($user): void {
                $subQuery->where('agent_id', $user->id)->orWhere('user_id', $user->id);
            });
        }
        return $query->where('user_id', $user->id);
    }
 }
@@ -1,14 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Model;
 final class TicketRating extends Model
 {
    protected $table = 'helpdesk_ticket_ratings';
    protected $fillable = ['ticket_id','agent_id','team_id','category_id','rating','token','comment','rated_at'];
    protected $casts = ['ticket_id'=>'integer','agent_id'=>'integer','team_id'=>'integer','category_id'=>'integer','rating'=>'integer','rated_at'=>'datetime'];
 }
@@ -1,14 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Model;
 final class TicketSlaEvent extends Model
 {
    protected $table = 'helpdesk_ticket_sla_events';
    protected $fillable = ['ticket_id','sla_policy_id','event','due_at','occurred_at','breached','meta'];
    protected $casts = ['ticket_id'=>'integer','sla_policy_id'=>'integer','due_at'=>'datetime','occurred_at'=>'datetime','breached'=>'boolean','meta'=>'array'];
 }
@@ -1,38 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
 final class WorkflowLog extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_workflow_logs';
    /** @var list<string> */
    protected $fillable = ['template_id', 'ticket_id', 'event', 'recipient', 'subject', 'status', 'tracking_token', 'first_opened_at', 'last_opened_at', 'opened_count', 'error'];
    /** @var array<string, string> */
    protected $casts = [
        'first_opened_at' => 'datetime',
        'last_opened_at' => 'datetime',
        'opened_count' => 'integer',
    ];
    /** @return BelongsTo<WorkflowTemplate, WorkflowLog> */
    public function template(): BelongsTo
    {
        return $this->belongsTo(WorkflowTemplate::class, 'template_id');
    }
    /** @return BelongsTo<Ticket, WorkflowLog> */
    public function ticket(): BelongsTo
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }
 }
@@ -1,28 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Models;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 final class WorkflowTemplate extends Model
 {
    use HasFactory;
    protected $table = 'helpdesk_workflow_templates';
    /** @var list<string> */
    protected $fillable = ['name', 'event', 'subject', 'html_body', 'text_body', 'to_role', 'cc', 'bcc', 'is_active'];
    /** @var array<string, string> */
    protected $casts = ['is_active' => 'boolean'];
    /** @return HasMany<WorkflowLog> */
    public function logs(): HasMany
    {
        return $this->hasMany(WorkflowLog::class, 'template_id');
    }
 }
@@ -1,57 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Policies;
 use App\Models\User;
 use Modules\Helpdesk\Models\Ticket;
 final class TicketPolicy
 {
    public function viewAny(User $user): bool
    {
        return true;
    }
    public function view(User $user, Ticket $ticket): bool
    {
        return $this->isPrivileged($user)
            || ((bool) ($user->helpdesk_agent ?? false) && ((int) $ticket->agent_id === (int) $user->id || (int) $ticket->user_id === (int) $user->id))
            || (int) $ticket->user_id === (int) $user->id;
    }
    public function create(User $user): bool
    {
        return true;
    }
    public function update(User $user, Ticket $ticket): bool
    {
        return $this->isPrivileged($user)
            || ((bool) ($user->helpdesk_agent ?? false) && (int) $ticket->agent_id === (int) $user->id);
    }
    public function comment(User $user, Ticket $ticket): bool
    {
        return $this->view($user, $ticket);
    }
    public function delete(User $user, Ticket $ticket): bool
    {
        return $this->isPrivileged($user);
    }
    private function isPrivileged(User $user): bool
    {
        if ((bool) ($user->helpdesk_admin ?? false)) {
            return true;
        }
        if (method_exists($user, 'isMpbaPlatformAdmin') && $user->isMpbaPlatformAdmin()) {
            return true;
        }
        return false;
    }
 }
@@ -1,193 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Providers;
 use Illuminate\Support\Facades\Blade;
 use Illuminate\Support\Facades\Config;
 use Illuminate\Support\Facades\File;
 use Illuminate\Support\Facades\Gate;
 use Illuminate\Support\ServiceProvider;
 use Livewire\Livewire;
 use Modules\Helpdesk\Livewire\HelpdeskDashboardWidget;
 use Modules\Helpdesk\Livewire\KanbanBoard;
 use Modules\Helpdesk\Livewire\SettingsManager;
 use Modules\Helpdesk\Livewire\TicketCreate;
 use Modules\Helpdesk\Livewire\TicketIndex;
 use Modules\Helpdesk\Livewire\TicketShow;
 use Modules\Helpdesk\Models\Ticket;
 use Modules\Helpdesk\Policies\TicketPolicy;
 use Modules\Helpdesk\Support\ModuleInfo;
 final class HelpdeskServiceProvider extends ServiceProvider
 {
    /**
     * Module name.
     */
    protected string $moduleName = 'Helpdesk';
    /**
     * Lowercase module name.
     */
    protected string $moduleNameLower = 'helpdesk';
    /**
     * Register module services.
     */
    public function register(): void
    {
        $this->app->register(RouteServiceProvider::class);
        $this->mergeConfigFrom(
            module_path(ModuleInfo::name(), 'Config/config.php'),
            ModuleInfo::nameLower()
        );
    }
    /**
     * Bootstrap module services.
     */
    public function boot(): void
    {
        $this->registerTranslations();
        $this->registerConfig();
        $this->registerViews();
        $this->registerHelpers();
        $this->registerCommands();
        $this->registerLivewireComponents();
        $this->registerPolicies();
        $this->loadMigrationsFrom(module_path(ModuleInfo::name(), 'Database/Migrations'));
    }
    /**
     * Register Livewire components used by the module.
     */
    protected function registerLivewireComponents(): void
    {
        Livewire::component('helpdesk.ticket-index', TicketIndex::class);
        Livewire::component('helpdesk.ticket-create', TicketCreate::class);
        Livewire::component('helpdesk.ticket-show', TicketShow::class);
        Livewire::component('helpdesk.dashboard-widget', HelpdeskDashboardWidget::class);
        Livewire::component('helpdesk.kanban-board', KanbanBoard::class);
        Livewire::component('helpdesk.settings-manager', SettingsManager::class);
    }
    /**
     * Register policies and gates.
     */
    protected function registerPolicies(): void
    {
        Gate::policy(Ticket::class, TicketPolicy::class);
        Gate::define('helpdesk-admin', static fn ($user): bool => (bool) ($user->helpdesk_admin ?? false));
        Gate::define('helpdesk-agent', static fn ($user): bool => (bool) (($user->helpdesk_agent ?? false) || ($user->helpdesk_admin ?? false)));
    }
    /**
     * Register helpers.
     */
    protected function registerHelpers(): void
    {
        foreach (glob(module_path(ModuleInfo::name(), 'Helpers/*.php')) ?: [] as $filename) {
            require_once $filename;
        }
    }
    /**
     * Dynamically register console commands.
     */
    protected function registerCommands(): void
    {
        if (! $this->app->runningInConsole()) {
            return;
        }
        $commandPath = module_path(ModuleInfo::name(), 'Console');
        if (! is_dir($commandPath)) {
            return;
        }
        $commands = collect(File::allFiles($commandPath))
            ->map(fn ($file): string => 'Modules\\'.$this->moduleName.'\\Console\\'.$file->getFilenameWithoutExtension())
            ->filter(fn (string $class): bool => class_exists($class))
            ->values()
            ->all();
        $this->commands($commands);
    }
    /**
     * Register config publishing.
     */
    protected function registerConfig(): void
    {
        $this->publishes([
            module_path(ModuleInfo::name(), 'Config/config.php') => config_path(ModuleInfo::nameLower().'.php'),
        ], 'config');
    }
    /**
     * Register module views.
     */
    protected function registerViews(): void
    {
        $viewPath = resource_path('views/modules/'.ModuleInfo::nameLower());
        $sourcePath = module_path(ModuleInfo::name(), 'Resources/views');
        $this->publishes([
            $sourcePath => $viewPath,
        ], ['views', ModuleInfo::nameLower().'-module-views']);
        $this->loadViewsFrom(array_merge($this->getPublishableViewPaths(), [$sourcePath]), ModuleInfo::nameLower());
        Blade::componentNamespace('Modules\Helpdesk\View\Components', 'helpdesk');
        Blade::anonymousComponentPath($sourcePath.'/components', 'helpdesk');
    }
    /**
     * Register translations.
     */
    protected function registerTranslations(): void
    {
        $langPath = resource_path('lang/modules/'.ModuleInfo::nameLower());
        if (is_dir($langPath)) {
            $this->loadTranslationsFrom($langPath, ModuleInfo::nameLower());
            return;
        }
        $this->loadTranslationsFrom(module_path(ModuleInfo::name(), 'Resources/lang'), ModuleInfo::nameLower());
    }
    /**
     * Get publishable view override paths.
     *
     * @return array<int, string>
     */
    private function getPublishableViewPaths(): array
    {
        $paths = [];
        foreach (Config::get('view.paths') as $path) {
            if (is_dir($path.'/modules/'.ModuleInfo::nameLower())) {
                $paths[] = $path.'/modules/'.ModuleInfo::nameLower();
            }
        }
        return $paths;
    }
    /**
     * Get provided services.
     *
     * @return array<int, string>
     */
    public function provides(): array
    {
        return [];
    }
 }
@@ -1,50 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Providers;
 use Illuminate\Foundation\Support\Providers\RouteServiceProvider as ServiceProvider;
 use Illuminate\Support\Facades\Route;
 use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
 use Modules\Helpdesk\Support\ModuleInfo;
 final class RouteServiceProvider extends ServiceProvider
 {
    /**
     * Define module routes.
     */
    public function map(): void
    {
        $this->mapApiRoutes();
        $this->mapWebRoutes();
    }
    /**
     * Define web routes.
     */
    protected function mapWebRoutes(): void
    {
        Route::middleware(['web'])
            ->prefix(config('helpdesk.route_prefix', 'helpdesk'))
            ->name('helpdesk.')
            ->get('/workflow/open/{token}', WorkflowOpenController::class)
            ->name('workflow.open');
        Route::middleware(config('helpdesk.middleware', ['web', 'auth']))
            ->prefix(config('helpdesk.route_prefix', 'helpdesk'))
            ->name('helpdesk.')
            ->group(module_path(ModuleInfo::name(), 'Routes/web.php'));
    }
    /**
     * Define API routes.
     */
    protected function mapApiRoutes(): void
    {
        Route::prefix('api/helpdesk')
            ->middleware('api')
            ->name('api.helpdesk.')
            ->group(module_path(ModuleInfo::name(), 'Routes/api.php'));
    }
 }
@@ -1 +0,0 @@
 .helpdesk-module{}
@@ -1,5 +0,0 @@
 import './bootstrap';
 import Sortable from 'sortablejs';
 window.Sortable = Sortable;
 console.info('Helpdesk module assets loaded');
@@ -1,4 +0,0 @@
 import axios from 'axios';
 window.axios = window.axios || axios;
 window.axios.defaults.headers.common['X-Requested-With'] = 'XMLHttpRequest';
@@ -1,3 +0,0 @@
 .helpdesk-module {
    min-height: 100vh;
 }
@@ -1,75 +0,0 @@
@props([
    'label' => 'Details',
    'rows' => 10,
    'placeholder' => 'Write your message...',
 ])
@php
    $wireModel = $attributes->wire('model');
    $model = $wireModel->value();
    $initialValue = $model ? data_get($this, $model, '') : '';
@endphp
 <div
    {{ $attributes->whereDoesntStartWith('wire:model')->merge(['class' => 'space-y-2']) }}
    x-on:helpdesk-editor-reset.window="if ($event.detail.model === model) clear()"
    x-data="{
        model: @js($model),
        value: @js($initialValue),
        sync() {
            this.value = this.$refs.editor.innerHTML;
            if (this.model) {
                this.$wire.set(this.model, this.value, false);
            }
        },
        command(action, value = null) {
            this.$refs.editor.focus();
            document.execCommand(action, false, value);
            this.sync();
        },
        clear() {
            this.value = '';
            this.$refs.editor.innerHTML = '';
            if (this.model) {
                this.$wire.set(this.model, '', false);
            }
        },
        init() {
            this.$refs.editor.innerHTML = this.value || '';
        }
    }"
 >
    <label class="block text-sm font-medium text-zinc-700 dark:text-zinc-200">{{ $label }}</label>
    @if($model)
        <input type="hidden" name="{{ $model }}" x-bind:value="value">
    @endif
    <div class="overflow-hidden rounded-xl border border-zinc-300 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-950" wire:ignore>
        <div class="flex flex-wrap gap-1 border-b border-zinc-200 bg-zinc-50 p-2 dark:border-zinc-800 dark:bg-zinc-900">
            <button type="button" x-on:click="command('bold')" class="rounded-lg px-2 py-1 text-sm font-bold hover:bg-zinc-200 dark:hover:bg-zinc-800">B</button>
            <button type="button" x-on:click="command('italic')" class="rounded-lg px-2 py-1 text-sm italic hover:bg-zinc-200 dark:hover:bg-zinc-800">I</button>
            <button type="button" x-on:click="command('underline')" class="rounded-lg px-2 py-1 text-sm underline hover:bg-zinc-200 dark:hover:bg-zinc-800">U</button>
            <button type="button" x-on:click="command('insertUnorderedList')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">• List</button>
            <button type="button" x-on:click="command('insertOrderedList')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">1. List</button>
            <button type="button" x-on:click="command('formatBlock', 'blockquote')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Quote</button>
            <button type="button" x-on:click="const url = prompt('URL'); if (url) command('createLink', url)" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Link</button>
            <button type="button" x-on:click="command('removeFormat')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Clear</button>
        </div>
        <div
            x-ref="editor"
            contenteditable="true"
            x-on:input.debounce.300ms="sync"
            x-on:blur="sync"
            class="prose prose-sm min-h-[{{ (int) $rows * 28 }}px] max-w-none bg-white p-4 text-sm text-zinc-900 outline-none dark:prose-invert dark:bg-zinc-950 dark:text-zinc-100"
            data-placeholder="{{ $placeholder }}"
        ></div>
    </div>
    @if($model)
        @error($model)
            <div class="text-sm text-red-600">{{ $message }}</div>
        @enderror
    @endif
 </div>
@@ -1,20 +0,0 @@
 <div class="overflow-x-auto">
    <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
        <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
            <tr><th class="px-4 py-3">Name</th><th class="px-4 py-3">Slug</th><th class="px-4 py-3">Colour</th><th class="px-4 py-3">Tickets</th><th class="px-4 py-3 text-right">Actions</th></tr>
        </thead>
        <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
            @forelse ($items as $item)
                <tr>
                    <td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->name }}</td>
                    <td class="px-4 py-3 font-mono text-xs text-zinc-500">{{ $item->slug }}</td>
                    <td class="px-4 py-3"><flux:badge color="{{ $item->color }}">{{ $item->color }}</flux:badge></td>
                    <td class="px-4 py-3 text-zinc-500">{{ $item->tickets_count ?? 0 }}</td>
                    <td class="px-4 py-3 text-right"><flux:button size="sm" wire:click="{{ $edit }}({{ $item->id }})" variant="primary">Edit</flux:button><flux:button size="sm" wire:click="{{ $delete }}({{ $item->id }})" variant="danger">Delete</flux:button></td>
                </tr>
            @empty
                <tr><td colspan="5" class="px-4 py-10 text-center text-zinc-500">No records yet.</td></tr>
            @endforelse
        </tbody>
    </table>
 </div>
@@ -1 +0,0 @@
 <div class="overflow-x-auto"><table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700"><thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300"><tr><th class="px-4 py-3">Project</th><th class="px-4 py-3">Team</th><th class="px-4 py-3">Slug</th><th class="px-4 py-3">Colour</th><th class="px-4 py-3">Tickets</th><th class="px-4 py-3 text-right">Actions</th></tr></thead><tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">@forelse ($items as $item)<tr><td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->title }}</td><td class="px-4 py-3 text-zinc-500">{{ $item->team?->name ?? 'No team' }}</td><td class="px-4 py-3 font-mono text-xs text-zinc-500">{{ $item->slug }}</td><td class="px-4 py-3"><flux:badge color="{{ $item->color }}">{{ $item->color }}</flux:badge></td><td class="px-4 py-3 text-zinc-500">{{ $item->tickets_count }}</td><td class="px-4 py-3 text-right"><flux:button size="sm" wire:click="editProject({{ $item->id }})" variant="primary">Edit</flux:button><flux:button size="sm" wire:click="deleteProject({{ $item->id }})" variant="danger">Delete</flux:button></td></tr>@empty<tr><td colspan="6" class="px-4 py-10 text-center text-zinc-500">No projects yet.</td></tr>@endforelse</tbody></table></div>
@@ -1,38 +0,0 @@
@props(['items'])
 <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
    <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
        <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
            <tr>
                <th class="px-4 py-3">Repository</th>
                <th class="px-4 py-3">Project</th>
                <th class="px-4 py-3">Provider</th>
                <th class="px-4 py-3">Branch</th>
                <th class="px-4 py-3">Commits</th>
                <th class="px-4 py-3">Webhook</th>
                <th class="px-4 py-3 text-right">Actions</th>
            </tr>
        </thead>
        <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
            @forelse ($items as $item)
                <tr>
                    <td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->name }}</td>
                    <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $item->project?->title ?? 'Global' }}</td>
                    <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $item->provider }}</td>
                    <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $item->default_branch }}</td>
                    <td class="px-4 py-3"><flux:badge color="zinc">{{ $item->commits_count }}</flux:badge></td>
                    <td class="px-4 py-3 text-xs text-zinc-600 dark:text-zinc-300">
                        <div class="font-medium text-zinc-800 dark:text-zinc-100">{{ $item->webhook_logs_count ?? 0 }} deliveries</div>
                        <code class="mt-1 block max-w-xs truncate rounded bg-zinc-100 px-2 py-1 text-[11px] text-zinc-700 dark:bg-zinc-800 dark:text-zinc-200">{{ route('api.helpdesk.git.webhook', ['repository' => $item->id]) }}</code>
                    </td>
                    <td class="px-4 py-3 text-right">
                        <flux:button size="sm" variant="primary" wire:click="editRepository({{ $item->id }})">Edit</flux:button>
                        <flux:button size="sm" variant="danger" wire:click="deleteRepository({{ $item->id }})" wire:confirm="Delete this repository?">Delete</flux:button>
                    </td>
                </tr>
            @empty
                <tr><td colspan="7" class="px-4 py-8 text-center text-zinc-500">No repositories yet.</td></tr>
            @endforelse
        </tbody>
    </table>
 </div>
@@ -1,8 +0,0 @@
 <section class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
    <div class="border-b border-zinc-200 bg-zinc-50 px-5 py-4 dark:border-zinc-700 dark:bg-zinc-800/70">
        <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">{{ $title }}</h2>
        <p class="mt-1 text-sm text-zinc-500 dark:text-zinc-400">{{ $description }}</p>
    </div>
    <div class="border-b border-zinc-200 p-5 dark:border-zinc-700">{{ $form }}</div>
    <div>{{ $slot }}</div>
 </section>
@@ -1 +0,0 @@
 <div class="overflow-x-auto"><table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700"><thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300"><tr><th class="px-4 py-3">Team</th><th class="px-4 py-3">Slug</th><th class="px-4 py-3">Colour</th><th class="px-4 py-3">Projects</th><th class="px-4 py-3">Tickets</th><th class="px-4 py-3 text-right">Actions</th></tr></thead><tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">@forelse ($items as $item)<tr><td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->name }}</td><td class="px-4 py-3 font-mono text-xs text-zinc-500">{{ $item->slug }}</td><td class="px-4 py-3"><flux:badge color="{{ $item->color }}">{{ $item->color }}</flux:badge></td><td class="px-4 py-3 text-zinc-500">{{ $item->projects_count }}</td><td class="px-4 py-3 text-zinc-500">{{ $item->tickets_count }}</td><td class="px-4 py-3 text-right"><flux:button size="sm" wire:click="editTeam({{ $item->id }})" variant="primary">Edit</flux:button><flux:button size="sm" wire:click="deleteTeam({{ $item->id }})" variant="danger">Delete</flux:button></td></tr>@empty<tr><td colspan="6" class="px-4 py-10 text-center text-zinc-500">No teams yet.</td></tr>@endforelse</tbody></table></div>
@@ -1 +0,0 @@
 <livewire:helpdesk.dashboard-widget />
@@ -1,44 +0,0 @@
    <div class="space-y-6">
        <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
            <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-8 text-white">
                <div class="grid gap-6 lg:grid-cols-[1fr_320px] lg:items-center">
                    <div>
                        <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Support operations</p>
                        <h1 class="mt-2 text-3xl font-semibold tracking-tight md:text-4xl">Helpdesk dashboard</h1>
                        <p class="mt-3 max-w-3xl text-sm leading-6 text-blue-100/90">Track open workload, closed tickets, response performance, project activity, priorities, Git commits and workflow communication from one professional support workspace.</p>
                        <div class="mt-5 flex flex-wrap gap-2">
                            <flux:button :href="route('helpdesk.tickets.create')" wire:navigate variant="primary" icon="plus">New ticket</flux:button>
                            <flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="ghost" icon="ticket">Active tickets</flux:button>
                            <flux:button :href="route('helpdesk.kanban')" wire:navigate variant="ghost" icon="squares-2x2">Kanban</flux:button>
                            <flux:button :href="route('helpdesk.settings')" wire:navigate variant="ghost" icon="cog-6-tooth">Settings</flux:button>
                        </div>
                    </div>
                    <div class="rounded-2xl border border-white/10 bg-white/10 p-5 shadow-2xl backdrop-blur">
                        <div class="grid grid-cols-3 gap-2">
                            @foreach (range(1, 9) as $cell)
                                <div class="h-14 rounded-xl bg-white/15"></div>
                            @endforeach
                        </div>
                        <div class="mt-4 rounded-xl bg-white/10 p-4">
                            <div class="h-2 rounded-full bg-blue-300/80"></div>
                            <div class="mt-3 h-2 w-3/4 rounded-full bg-emerald-300/80"></div>
                            <div class="mt-3 h-2 w-1/2 rounded-full bg-rose-300/80"></div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
        <div class="rounded-2xl border border-zinc-200 bg-white p-3 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
            <div class="flex flex-wrap gap-2">
                <flux:button :href="route('helpdesk.index')" wire:navigate variant="primary">Dashboard</flux:button>
                <flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="ghost">Tickets</flux:button>
                <flux:button :href="route('helpdesk.tickets.create')" wire:navigate variant="ghost">Create</flux:button>
                <flux:button :href="route('helpdesk.kanban')" wire:navigate variant="ghost">Kanban</flux:button>
                <flux:button :href="route('helpdesk.settings')" wire:navigate variant="ghost">Settings</flux:button>
            </div>
        </div>
        <livewire:helpdesk.dashboard-widget />
    </div>
@@ -1,4 +0,0 @@
 <x-layouts.app :title="$title ?? __('Helpdesk')">
    {{ $slot ?? '' }}
    @yield('content')
 </x-layouts.app>
@@ -1,86 +0,0 @@
 <div class="space-y-6" dusk="helpdesk-dashboard-widget">
    <div class="grid gap-4 md:grid-cols-4">
        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
            <div class="text-sm font-medium text-zinc-500">Total tickets</div>
            <div class="mt-3 text-4xl font-semibold text-zinc-950 dark:text-white">{{ $totalCount }}</div>
            <div class="mt-3 h-2 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-2 rounded-full bg-blue-500" style="width: 100%"></div></div>
        </div>
        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
            <div class="text-sm font-medium text-zinc-500">Open tickets</div>
            <div class="mt-3 text-4xl font-semibold text-blue-700 dark:text-blue-300">{{ $openCount }}</div>
            <div class="mt-3 h-2 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-2 rounded-full bg-blue-500" style="width: {{ $openPercent }}%"></div></div>
        </div>
        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
            <div class="text-sm font-medium text-zinc-500">Closed tickets</div>
            <div class="mt-3 text-4xl font-semibold text-emerald-700 dark:text-emerald-300">{{ $closedCount }}</div>
            <div class="mt-3 h-2 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-2 rounded-full bg-emerald-500" style="width: {{ $closedPercent }}%"></div></div>
        </div>
        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
            <div class="text-sm font-medium text-zinc-500">High priority</div>
            <div class="mt-3 text-4xl font-semibold text-red-700 dark:text-red-300">{{ $criticalCount }}</div>
            <div class="mt-3 text-xs text-zinc-500">Open urgent/high/critical workload.</div>
        </div>
    </div>
    <div class="grid gap-6 lg:grid-cols-3">
        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 lg:col-span-2">
            <div class="mb-5 flex items-center justify-between">
                <div>
                    <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Performance</h2>
                    <p class="text-sm text-zinc-500 dark:text-zinc-400">Closure rate and remaining open workload.</p>
                </div>
                <flux:badge color="emerald">{{ $closedPercent }}% closed</flux:badge>
            </div>
            <div class="space-y-5">
                <div>
                    <div class="mb-2 flex justify-between text-sm"><span>Closed</span><span>{{ $closedPercent }}%</span></div>
                    <div class="h-4 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-4 rounded-full bg-emerald-500" style="width: {{ $closedPercent }}%"></div></div>
                </div>
                <div>
                    <div class="mb-2 flex justify-between text-sm"><span>Open</span><span>{{ $openPercent }}%</span></div>
                    <div class="h-4 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-4 rounded-full bg-blue-500" style="width: {{ $openPercent }}%"></div></div>
                </div>
            </div>
        </div>
        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
            <div class="mb-5 flex items-center justify-between">
                <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Recent commits</h2>
                <flux:button :href="route('helpdesk.settings')" wire:navigate size="sm" variant="ghost">Git setup</flux:button>
            </div>
            <div class="space-y-2">
                @forelse ($recentCommits as $commit)
                    <div class="rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
                        <div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
                        <div class="mt-1 truncate text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
                    </div>
                @empty
                    <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No commits tracked yet.</div>
                @endforelse
            </div>
        </div>
    </div>
    <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="mb-5 flex items-center justify-between">
            <div>
                <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Recent tickets</h2>
                <p class="text-sm text-zinc-500 dark:text-zinc-400">Latest support activity.</p>
            </div>
            <flux:button :href="route('helpdesk.tickets.index')" wire:navigate size="sm" variant="ghost">View all</flux:button>
        </div>
        <div class="space-y-2">
            @forelse ($recentTickets as $ticket)
                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="block rounded-xl border border-zinc-100 p-3 hover:bg-zinc-50 dark:border-zinc-800 dark:hover:bg-zinc-800">
                    <div class="flex items-center justify-between gap-3">
                        <span class="truncate text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</span>
                        <flux:badge color="{{ $ticket->priority->color }}" size="sm">{{ $ticket->priority->name }}</flux:badge>
                    </div>
                    <div class="mt-1 text-xs text-zinc-500">{{ $ticket->reference }} · {{ $ticket->status->name }}</div>
                </a>
            @empty
                <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No helpdesk tickets yet.</div>
            @endforelse
        </div>
    </div>
 </div>
@@ -1,187 +0,0 @@
 <div class="mx-auto max-w-[1800px] space-y-6" dusk="helpdesk-kanban-board">
    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
                <div>
                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk workflow</p>
                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Kanban board</h1>
                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Drag tickets between board columns. Boards and columns are configured in Helpdesk Settings.</p>
                </div>
                <div class="flex flex-wrap gap-2">
                    <flux:button :href="route('helpdesk.tickets.create')" wire:navigate variant="primary" icon="plus">New ticket</flux:button>
                    <flux:button :href="route('helpdesk.settings')" wire:navigate variant="ghost" icon="cog-6-tooth">Configure boards</flux:button>
                    <flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="ghost" icon="list-bullet">List view</flux:button>
                </div>
            </div>
        </div>
    </div>
    @if ($boards->isEmpty())
        <div class="rounded-2xl border border-amber-300 bg-amber-50 px-5 py-4 text-sm text-amber-900 dark:border-amber-800 dark:bg-amber-950 dark:text-amber-100">
            No Kanban boards exist yet. Open Helpdesk Settings and create a board with at least one status column.
        </div>
    @else
        <div class="flex flex-col gap-3 rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 md:flex-row md:items-center md:justify-between">
            <div>
                <h2 class="text-sm font-semibold text-zinc-900 dark:text-zinc-100">Active board</h2>
                <p class="text-xs text-zinc-500 dark:text-zinc-400">{{ $board?->description ?: 'Use settings to configure which statuses appear as draggable columns.' }}</p>
            </div>
            <select wire:model.live="board_id" class="min-w-[260px] rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
                @foreach ($boards as $availableBoard)
                    <option value="{{ $availableBoard->id }}">{{ $availableBoard->name }}</option>
                @endforeach
            </select>
        </div>
        <div class="flex gap-4 overflow-x-auto pb-4" data-helpdesk-kanban-board>
            @foreach ($statuses as $status)
                @php($tickets = $ticketsByStatus[$status->id] ?? collect())
                <section class="flex min-h-[640px] w-[330px] shrink-0 flex-col overflow-hidden rounded-2xl border border-zinc-200 bg-zinc-100 shadow-sm dark:border-zinc-700 dark:bg-zinc-950" dusk="kanban-column-{{ $status->slug }}">
                    <header class="border-b border-zinc-200 bg-white px-4 py-4 dark:border-zinc-800 dark:bg-zinc-900">
                        <div class="flex items-start justify-between gap-3">
                            <div>
                                <h2 class="text-sm font-bold uppercase tracking-wide text-zinc-900 dark:text-zinc-100">{{ $status->name }}</h2>
                                <p class="mt-1 text-xs text-zinc-500">{{ $tickets->count() }} tickets</p>
                            </div>
                            <span class="inline-flex h-4 w-4 rounded-full ring-4 ring-zinc-100 dark:ring-zinc-800" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
                        </div>
                    </header>
                    <div
                        class="helpdesk-kanban-column min-h-[560px] flex-1 space-y-3 p-3 transition data-[drag-over=true]:bg-blue-50 dark:data-[drag-over=true]:bg-blue-950/30"
                        data-helpdesk-kanban-column
                        data-status-id="{{ $status->id }}"
                    >
                        @forelse ($tickets as $ticket)
                            <article
                                class="group cursor-grab rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm transition hover:-translate-y-0.5 hover:shadow-md active:cursor-grabbing dark:border-zinc-800 dark:bg-zinc-900"
                                draggable="true"
                                data-helpdesk-kanban-ticket
                                data-ticket-id="{{ $ticket->id }}"
                                dusk="kanban-ticket-{{ $ticket->id }}"
                            >
                                <div class="flex items-start justify-between gap-3">
                                    <div class="min-w-0">
                                        <div class="font-mono text-xs font-semibold text-blue-700 dark:text-blue-300">{{ $ticket->reference }}</div>
                                        <h3 class="mt-1 line-clamp-3 text-sm font-semibold leading-5 text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</h3>
                                    </div>
                                    @if ($ticket->priority)
                                        <span class="shrink-0 rounded-full px-2 py-1 text-xs font-bold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($ticket->priority->color) }}">
                                            {{ $ticket->priority->name }}
                                        </span>
                                    @endif
                                </div>
                                <div class="mt-3 space-y-1.5 text-xs text-zinc-500 dark:text-zinc-400">
                                    <div class="flex items-center gap-2"><i class="fa-solid fa-user w-3" aria-hidden="true"></i> {{ $ticket->owner?->name ?? 'Unknown' }}</div>
                                    <div class="flex items-center gap-2"><i class="fa-solid fa-user-gear w-3" aria-hidden="true"></i> {{ $ticket->agent?->name ?? 'Unassigned' }}</div>
                                    @if ($ticket->project)
                                        <div class="flex items-center gap-2"><i class="fa-solid fa-diagram-project w-3" aria-hidden="true"></i> {{ $ticket->project->title }}</div>
                                    @endif
                                    @if ($ticket->team)
                                        <div class="flex items-center gap-2"><i class="fa-solid fa-users w-3" aria-hidden="true"></i> {{ $ticket->team->name }}</div>
                                    @endif
                                    @if ($ticket->product)
                                        <div class="flex items-center gap-2"><i class="fa-solid fa-box w-3" aria-hidden="true"></i> {{ $ticket->product->name }}</div>
                                    @endif
                                </div>
                                @if ($ticket->tags->isNotEmpty())
                                    <div class="mt-3 flex flex-wrap gap-1">
                                        @foreach ($ticket->tags as $tag)
                                            <span class="rounded-full px-2 py-0.5 text-[11px] font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
                                        @endforeach
                                    </div>
                                @endif
                                @if ($ticket->checklistItems->isNotEmpty())
                                    @php($done = $ticket->checklistItems->where('is_completed', true)->count())
                                    <div class="mt-3 text-xs text-zinc-500">Checklist {{ $done }}/{{ $ticket->checklistItems->count() }}</div>
                                @endif
                                @if ($ticket->sla_first_response_breached || $ticket->sla_resolution_breached)
                                    <div class="mt-3 rounded-lg border border-red-300 bg-red-50 px-3 py-2 text-xs font-semibold text-red-800 dark:border-red-900 dark:bg-red-950 dark:text-red-100">SLA breach</div>
                                @endif
                                <div class="mt-4 flex items-center justify-between gap-2 border-t border-zinc-100 pt-3 dark:border-zinc-800">
                                    <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="rounded-lg bg-blue-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-blue-700">Open</a>
                                    @can('update', $ticket)
                                        <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="rounded-lg bg-emerald-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-emerald-700">Edit</a>
                                    @endcan
                                </div>
                            </article>
                        @empty
                            <div class="rounded-2xl border border-dashed border-zinc-300 bg-white p-6 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:bg-zinc-900">
                                Drop tickets here for {{ $status->name }}.
                            </div>
                        @endforelse
                    </div>
                </section>
            @endforeach
        </div>
    @endif
    @script
        <script>
            const initialiseHelpdeskKanban = function () {
                let draggedTicketId = null;
                document.querySelectorAll('[data-helpdesk-kanban-ticket]').forEach(function (card) {
                    if (card.dataset.nativeDragReady === '1') return;
                    card.dataset.nativeDragReady = '1';
                    card.addEventListener('dragstart', function (event) {
                        draggedTicketId = card.dataset.ticketId;
                        event.dataTransfer.effectAllowed = 'move';
                        event.dataTransfer.setData('text/plain', draggedTicketId);
                        card.classList.add('opacity-60');
                    });
                    card.addEventListener('dragend', function () {
                        card.classList.remove('opacity-60');
                        document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function (column) {
                            column.dataset.dragOver = 'false';
                        });
                    });
                });
                document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function (column) {
                    if (column.dataset.nativeDropReady === '1') return;
                    column.dataset.nativeDropReady = '1';
                    column.addEventListener('dragover', function (event) {
                        event.preventDefault();
                        event.dataTransfer.dropEffect = 'move';
                        column.dataset.dragOver = 'true';
                    });
                    column.addEventListener('dragleave', function (event) {
                        if (!column.contains(event.relatedTarget)) {
                            column.dataset.dragOver = 'false';
                        }
                    });
                    column.addEventListener('drop', function (event) {
                        event.preventDefault();
                        column.dataset.dragOver = 'false';
                        const ticketId = event.dataTransfer.getData('text/plain') || draggedTicketId;
                        const statusId = column.dataset.statusId;
                        if (!ticketId || !statusId) return;
                        $wire.moveTicket(ticketId, statusId);
                    });
                });
            };
            initialiseHelpdeskKanban();
            document.addEventListener('livewire:navigated', initialiseHelpdeskKanban);
            document.addEventListener('livewire:updated', initialiseHelpdeskKanban);
        </script>
    @endscript
 </div>
@@ -1,413 +0,0 @@
@php
    /**
     * Keep the settings view safe during rolling module upgrades or Livewire navigate
     * hydration where the compiled Blade view may be newer than the loaded component.
     */
    $companies = collect($companies ?? []);
    $statuses = collect($statuses ?? []);
    $priorities = collect($priorities ?? []);
    $categories = collect($categories ?? []);
    $teams = collect($teams ?? []);
    $projects = collect($projects ?? []);
    $boards = collect($boards ?? []);
    $repositories = collect($repositories ?? []);
    $workflowTemplates = collect($workflowTemplates ?? []);
    $cannedResponses = collect($cannedResponses ?? []);
    $slaPolicies = collect($slaPolicies ?? []);
    $automationRules = collect($automationRules ?? []);
    $checklistTemplates = collect($checklistTemplates ?? []);
    $tags = collect($tags ?? []);
    $products = collect($products ?? []);
@endphp
 <div class="space-y-6" dusk="helpdesk-settings-manager">
    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
                <div>
                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk administration</p>
                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Support configuration</h1>
                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Manage lookup data, workflow messages, canned responses, SLA policies, automation rules, checklists, tags and product/service linkage.</p>
                </div>
                <div class="flex flex-wrap gap-2">
                    <flux:button :href="route('helpdesk.index')" wire:navigate variant="ghost" icon="arrow-left">Helpdesk</flux:button>
                    <flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="primary" icon="ticket">Tickets</flux:button>
                </div>
            </div>
        </div>
    </div>
    <div class="grid gap-3 md:grid-cols-4 xl:grid-cols-7">
        @foreach ([
            'statuses' => ['label' => 'Statuses', 'count' => $statuses->count()],
            'priorities' => ['label' => 'Priorities', 'count' => $priorities->count()],
            'categories' => ['label' => 'Categories', 'count' => $categories->count()],
            'teams' => ['label' => 'Teams', 'count' => $teams->count()],
            'projects' => ['label' => 'Projects', 'count' => $projects->count()],
            'boards' => ['label' => 'Boards', 'count' => $boards->count()],
            'git' => ['label' => 'Git', 'count' => $repositories->count()],
            'workflow' => ['label' => 'Workflow', 'count' => $workflowTemplates->count()],
            'canned' => ['label' => 'Canned', 'count' => $cannedResponses->count()],
            'sla' => ['label' => 'SLA', 'count' => $slaPolicies->count()],
            'automation' => ['label' => 'Rules', 'count' => $automationRules->count()],
            'checklists' => ['label' => 'Checks', 'count' => $checklistTemplates->count()],
            'tags' => ['label' => 'Tags', 'count' => $tags->count()],
            'products' => ['label' => 'Products', 'count' => $products->count()],
        ] as $key => $item)
            <button type="button" wire:click="$set('section', '{{ $key }}')" class="rounded-2xl border px-4 py-3 text-left shadow-sm transition {{ $section === $key ? 'border-blue-500 bg-blue-50 text-blue-900 dark:border-blue-400 dark:bg-blue-950 dark:text-blue-100' : 'border-zinc-200 bg-white text-zinc-700 hover:bg-zinc-50 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-200 dark:hover:bg-zinc-800' }}">
                <div class="text-xs font-semibold uppercase tracking-wide opacity-70">{{ $item['label'] }}</div>
                <div class="mt-1 text-2xl font-semibold">{{ $item['count'] }}</div>
            </button>
        @endforeach
    </div>
    @if ($section === 'statuses')
        <x-helpdesk::settings-section title="Statuses" description="Control workflow stages and mark which statuses close tickets.">
            <x-slot:form>
                <form wire:submit="saveStatus" class="grid gap-4 md:grid-cols-5">
                    <flux:input wire:model="statusForm.name" label="Name" />
                    <flux:input wire:model="statusForm.slug" label="Slug" placeholder="auto-generated" />
                    <flux:input wire:model="statusForm.color" label="Badge colour" />
                    <flux:input wire:model="statusForm.sort_order" label="Sort" type="number" min="0" />
                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="statusForm.is_closed" class="rounded border-zinc-300"> Closed status</label>
                    <div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary">Save status</flux:button><flux:button type="button" wire:click="resetStatusForm" variant="ghost">Reset</flux:button></div>
                </form>
            </x-slot:form>
            <x-helpdesk::lookup-table :items="$statuses" edit="editStatus" delete="deleteStatus" />
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'priorities')
        <x-helpdesk::settings-section title="Priorities" description="Define ticket urgency levels and display order.">
            <x-slot:form>
                <form wire:submit="savePriority" class="grid gap-4 md:grid-cols-4">
                    <flux:input wire:model="priorityForm.name" label="Name" />
                    <flux:input wire:model="priorityForm.slug" label="Slug" placeholder="auto-generated" />
                    <flux:input wire:model="priorityForm.color" label="Badge colour" />
                    <flux:input wire:model="priorityForm.sort_order" label="Sort" type="number" min="0" />
                    <div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary">Save priority</flux:button><flux:button type="button" wire:click="resetPriorityForm" variant="ghost">Reset</flux:button></div>
                </form>
            </x-slot:form>
            <x-helpdesk::lookup-table :items="$priorities" edit="editPriority" delete="deletePriority" />
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'categories')
        <x-helpdesk::settings-section title="Categories" description="Group tickets by support area, optionally per company.">
            <x-slot:form>
                <form wire:submit="saveCategory" class="grid gap-4 md:grid-cols-4">
                    <flux:select wire:model="categoryForm.company_id" label="Company"><option value="">Global</option>@foreach ($companies as $company)<option value="{{ $company->id }}">{{ $company->name }}</option>@endforeach</flux:select>
                    <flux:input wire:model="categoryForm.name" label="Name" />
                    <flux:input wire:model="categoryForm.slug" label="Slug" placeholder="auto-generated" />
                    <flux:input wire:model="categoryForm.color" label="Badge colour" />
                    <div class="md:col-span-4"><flux:textarea wire:model="categoryForm.description" label="Description" rows="3" /></div>
                    <div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary">Save category</flux:button><flux:button type="button" wire:click="resetCategoryForm" variant="ghost">Reset</flux:button></div>
                </form>
            </x-slot:form>
            <x-helpdesk::lookup-table :items="$categories" edit="editCategory" delete="deleteCategory" />
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'teams')
        <x-helpdesk::settings-section title="Teams" description="Create support teams under each company and assign projects to them.">
            <x-slot:form>
                <form wire:submit="saveTeam" class="grid gap-4 md:grid-cols-4">
                    <flux:select wire:model="teamForm.company_id" label="Company"><option value="">Global</option>@foreach ($companies as $company)<option value="{{ $company->id }}">{{ $company->name }}</option>@endforeach</flux:select>
                    <flux:input wire:model="teamForm.name" label="Name" />
                    <flux:input wire:model="teamForm.slug" label="Slug" placeholder="auto-generated" />
                    <flux:input wire:model="teamForm.color" label="Badge colour" />
                    <div class="md:col-span-4"><flux:textarea wire:model="teamForm.description" label="Description" rows="3" /></div>
                    <div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary">Save team</flux:button><flux:button type="button" wire:click="resetTeamForm" variant="ghost">Reset</flux:button></div>
                </form>
            </x-slot:form>
            <x-helpdesk::team-table :items="$teams" />
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'projects')
        <x-helpdesk::settings-section title="Projects" description="Create company projects and optionally assign them to support teams.">
            <x-slot:form>
                <form wire:submit="saveProject" class="grid gap-4 md:grid-cols-5">
                    <flux:select wire:model="projectForm.company_id" label="Company"><option value="">Global</option>@foreach ($companies as $company)<option value="{{ $company->id }}">{{ $company->name }}</option>@endforeach</flux:select>
                    <flux:select wire:model="projectForm.team_id" label="Team"><option value="">No team</option>@foreach ($teams as $team)<option value="{{ $team->id }}">{{ $team->name }}</option>@endforeach</flux:select>
                    <flux:input wire:model="projectForm.title" label="Title" />
                    <flux:input wire:model="projectForm.slug" label="Slug" placeholder="auto-generated" />
                    <flux:input wire:model="projectForm.color" label="Badge colour" />
                    <div class="md:col-span-5"><flux:textarea wire:model="projectForm.description" label="Description" rows="3" /></div>
                    <div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary">Save project</flux:button><flux:button type="button" wire:click="resetProjectForm" variant="ghost">Reset</flux:button></div>
                </form>
            </x-slot:form>
            <x-helpdesk::project-table :items="$projects" />
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'boards')
        <x-helpdesk::settings-section title="Kanban Boards" description="Create configurable workflow boards and choose which statuses appear as draggable columns.">
            <x-slot:form>
                <form wire:submit="saveBoard" class="grid gap-4 md:grid-cols-6">
                    <flux:input wire:model="boardForm.name" label="Name" />
                    <flux:input wire:model="boardForm.slug" label="Slug" placeholder="auto-generated" />
                    <flux:input wire:model="boardForm.sort_order" label="Sort" type="number" min="0" />
                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200">
                        <input type="checkbox" wire:model="boardForm.is_default" class="rounded border-zinc-300"> Default board
                    </label>
                    <div class="md:col-span-2">
                        <flux:textarea wire:model="boardForm.description" label="Description" rows="2" />
                    </div>
                    <div class="md:col-span-6">
                        <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Board columns</label>
                        <div class="grid gap-2 sm:grid-cols-2 lg:grid-cols-3 xl:grid-cols-6">
                            @foreach ($statuses as $status)
                                <label class="flex items-center gap-2 rounded-xl border border-zinc-200 bg-white px-3 py-2 text-sm text-zinc-700 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-200">
                                    <input type="checkbox" wire:model="boardForm.status_ids" value="{{ $status->id }}" class="rounded border-zinc-300">
                                    <span class="inline-flex h-3 w-3 rounded-full" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
                                    <span>{{ $status->name }}</span>
                                </label>
                            @endforeach
                        </div>
                    </div>
                    <div class="md:col-span-6 flex gap-2">
                        <flux:button type="submit" variant="primary">Save board</flux:button>
                        <flux:button type="button" wire:click="resetBoardForm" variant="ghost">Reset</flux:button>
                    </div>
                </form>
            </x-slot:form>
            <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
                <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
                    <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
                        <tr>
                            <th class="px-4 py-3">Board</th>
                            <th class="px-4 py-3">Columns</th>
                            <th class="px-4 py-3">Default</th>
                            <th class="px-4 py-3 text-right">Actions</th>
                        </tr>
                    </thead>
                    <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
                        @forelse ($boards as $boardItem)
                            <tr>
                                <td class="px-4 py-3">
                                    <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $boardItem->name }}</div>
                                    <div class="text-xs text-zinc-500">{{ $boardItem->slug }}</div>
                                </td>
                                <td class="px-4 py-3">
                                    <div class="flex flex-wrap gap-1">
                                        @foreach ($boardItem->statuses as $status)
                                            <span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}">{{ $status->name }}</span>
                                        @endforeach
                                    </div>
                                </td>
                                <td class="px-4 py-3"><flux:badge color="{{ $boardItem->is_default ? 'emerald' : 'zinc' }}">{{ $boardItem->is_default ? 'Default' : 'No' }}</flux:badge></td>
                                <td class="px-4 py-3 text-right">
                                    <flux:button size="sm" variant="primary" wire:click="editBoard({{ $boardItem->id }})">Edit</flux:button>
                                    <flux:button size="sm" variant="danger" wire:click="deleteBoard({{ $boardItem->id }})" wire:confirm="Delete this board?">Delete</flux:button>
                                </td>
                            </tr>
                        @empty
                            <tr><td colspan="4" class="px-4 py-8 text-center text-zinc-500">No Kanban boards yet.</td></tr>
                        @endforelse
                    </tbody>
                </table>
            </div>
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'git')
        <x-helpdesk::settings-section title="Git repositories" description="Configure repositories that can be linked to projects and tickets. Commits can then be stored against tickets for traceability.">
            <x-slot:form>
                <form wire:submit="saveRepository" class="grid gap-4 md:grid-cols-6">
                    <flux:select wire:model="repositoryForm.company_id" label="Company">
                        <option value="">Global</option>
                        @foreach ($companies as $company)
                            <option value="{{ $company->id }}">{{ $company->name }}</option>
                        @endforeach
                    </flux:select>
                    <flux:select wire:model="repositoryForm.project_id" label="Project">
                        <option value="">No project</option>
                        @foreach ($projects as $project)
                            <option value="{{ $project->id }}">{{ $project->title }}</option>
                        @endforeach
                    </flux:select>
                    <flux:input wire:model="repositoryForm.name" label="Name" />
                    <flux:input wire:model="repositoryForm.provider" label="Provider" placeholder="git, github, gitlab" />
                    <flux:input wire:model="repositoryForm.default_branch" label="Default branch" />
                    <flux:input wire:model="repositoryForm.webhook_secret" label="Webhook secret" />
                    <div class="md:col-span-6">
                        <flux:input wire:model="repositoryForm.remote_url" label="Remote URL" placeholder="git@github.com:company/repo.git" />
                    </div>
                    <div class="md:col-span-6 flex gap-2">
                        <flux:button type="submit" variant="primary">Save repository</flux:button>
                        <flux:button type="button" wire:click="resetRepositoryForm" variant="ghost">Reset</flux:button>
                    </div>
                </form>
            </x-slot:form>
            <x-helpdesk::repository-table :items="$repositories" />
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'workflow')
        <x-helpdesk::settings-section title="Workflow messages" description="Define the professional email messages sent when tickets are raised, updated, replied to and closed.">
            <x-slot:form>
                <form wire:submit="saveWorkflowTemplate" class="grid gap-4 md:grid-cols-6">
                    <flux:input wire:model="workflowForm.name" label="Name" />
                    <flux:select wire:model="workflowForm.event" label="Event">
                        <option value="ticket.created">Ticket raised</option>
                        <option value="ticket.updated">Ticket updated</option>
                        <option value="ticket.commented">Response added</option>
                        <option value="ticket.reply_created">Reply added</option>
                        <option value="ticket.closed">Ticket closed</option>
                    </flux:select>
                    <flux:select wire:model="workflowForm.to_role" label="Send to">
                        <option value="requester">Requester</option>
                        <option value="agent">Assigned agent</option>
                        <option value="actor">User making change</option>
                    </flux:select>
                    <flux:input wire:model="workflowForm.cc" label="CC" placeholder="Optional comma-separated emails" />
                    <flux:input wire:model="workflowForm.bcc" label="BCC" placeholder="Optional comma-separated emails" />
                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="workflowForm.is_active" class="rounded border-zinc-300"> Active</label>
                    <div class="md:col-span-6">
                        <flux:input wire:model="workflowForm.subject" label="Subject" placeholder="Ticket @{{ ticket.reference }} has been raised" />
                    </div>
                    <div class="md:col-span-6">
                        <flux:textarea wire:model="workflowForm.html_body" label="HTML email body" rows="8" placeholder="Use tokens like @{{ ticket.reference }}, @{{ ticket.subject }}, @{{ ticket.status }}, @{{ requester.name }}, @{{ ticket.url }}" />
                    </div>
                    <div class="md:col-span-6">
                        <flux:textarea wire:model="workflowForm.text_body" label="Plain text body" rows="4" placeholder="Optional fallback text" />
                    </div>
                    <div class="md:col-span-6 flex gap-2">
                        <flux:button type="submit" variant="primary">Save workflow message</flux:button>
                        <flux:button type="button" wire:click="resetWorkflowTemplateForm" variant="ghost">Reset</flux:button>
                    </div>
                </form>
            </x-slot:form>
            <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
                <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
                    <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
                        <tr>
                            <th class="px-4 py-3">Name</th>
                            <th class="px-4 py-3">Event</th>
                            <th class="px-4 py-3">Recipient</th>
                            <th class="px-4 py-3">Active</th>
                            <th class="px-4 py-3 text-right">Actions</th>
                        </tr>
                    </thead>
                    <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
                        @forelse ($workflowTemplates as $template)
                            <tr>
                                <td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $template->name }}</td>
                                <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->event }}</td>
                                <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->to_role }}</td>
                                <td class="px-4 py-3"><flux:badge color="{{ $template->is_active ? 'emerald' : 'zinc' }}">{{ $template->is_active ? 'Active' : 'Inactive' }}</flux:badge></td>
                                <td class="px-4 py-3 text-right">
                                    <flux:button size="sm" variant="ghost" wire:click="editWorkflowTemplate({{ $template->id }})">Edit</flux:button>
                                    <flux:button size="sm" variant="danger" wire:click="deleteWorkflowTemplate({{ $template->id }})" wire:confirm="Delete this workflow message?">Delete</flux:button>
                                </td>
                            </tr>
                        @empty
                            <tr><td colspan="5" class="px-4 py-8 text-center text-zinc-500">No workflow messages yet.</td></tr>
                        @endforelse
                    </tbody>
                </table>
            </div>
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'canned')
        <x-helpdesk::settings-section title="Canned responses" description="Save professional reusable replies with macro tokens for ticket, requester, agent, status and URL values.">
            <x-slot:form>
                <form wire:submit="saveCannedResponse" class="grid gap-4 md:grid-cols-6">
                    <flux:input wire:model="cannedForm.name" label="Name" />
                    <flux:input wire:model="cannedForm.slug" label="Slug" placeholder="auto-generated" />
                    <flux:input wire:model="cannedForm.sort_order" label="Sort" type="number" min="0" />
                    <flux:select wire:model="cannedForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select>
                    <flux:select wire:model="cannedForm.team_id" label="Team"><option value="">Any team</option>@foreach ($teams as $team)<option value="{{ $team->id }}">{{ $team->name }}</option>@endforeach</flux:select>
                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="cannedForm.is_active" class="rounded border-zinc-300"> Active</label>
                    <div class="md:col-span-6"><flux:input wire:model="cannedForm.subject" label="Optional subject" /></div>
                    <div class="md:col-span-6"><flux:textarea wire:model="cannedForm.body" label="Reply body" rows="6" placeholder="Hello @{{ requester.name }},&#10;&#10;Your ticket @{{ ticket.reference }} has been reviewed." /></div>
                    <div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save canned response</flux:button><flux:button type="button" wire:click="resetCannedResponseForm" variant="ghost">Reset</flux:button></div>
                </form>
            </x-slot:form>
            <div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">
                @forelse ($cannedResponses as $response)
                    <div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900">
                        <div class="flex items-start justify-between gap-3"><div><h3 class="font-semibold text-zinc-900 dark:text-zinc-100">{{ $response->name }}</h3><p class="text-xs text-zinc-500">{{ $response->category?->name ?? 'Any category' }} · {{ $response->team?->name ?? 'Any team' }}</p></div><flux:badge color="{{ $response->is_active ? 'emerald' : 'zinc' }}">{{ $response->is_active ? 'Active' : 'Inactive' }}</flux:badge></div>
                        <p class="mt-3 line-clamp-3 text-sm text-zinc-600 dark:text-zinc-300">{{ strip_tags($response->body) }}</p>
                        <div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editCannedResponse({{ $response->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteCannedResponse({{ $response->id }})" wire:confirm="Delete this canned response?">Delete</flux:button></div>
                    </div>
                @empty
                    <div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No canned responses yet.</div>
                @endforelse
            </div>
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'sla')
        <x-helpdesk::settings-section title="SLA policies" description="Define first response and resolution targets used for breach indicators, reporting and ticket cards.">
            <x-slot:form>
                <form wire:submit="saveSlaPolicy" class="grid gap-4 md:grid-cols-6">
                    <flux:input wire:model="slaForm.name" label="Name" />
                    <flux:input wire:model="slaForm.slug" label="Slug" placeholder="auto-generated" />
                    <flux:select wire:model="slaForm.priority_id" label="Priority"><option value="">Any priority</option>@foreach ($priorities as $priority)<option value="{{ $priority->id }}">{{ $priority->name }}</option>@endforeach</flux:select>
                    <flux:select wire:model="slaForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select>
                    <flux:input wire:model="slaForm.first_response_minutes" label="First response minutes" type="number" min="1" />
                    <flux:input wire:model="slaForm.resolution_minutes" label="Resolution minutes" type="number" min="1" />
                    <label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="slaForm.is_default" class="rounded border-zinc-300"> Default</label>
                    <label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="slaForm.business_hours_only" class="rounded border-zinc-300"> Business hours</label>
                    <label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="slaForm.is_active" class="rounded border-zinc-300"> Active</label>
                    <div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save SLA policy</flux:button><flux:button type="button" wire:click="resetSlaPolicyForm" variant="ghost">Reset</flux:button></div>
                </form>
            </x-slot:form>
            <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900"><table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700"><thead class="bg-zinc-50 text-left text-xs font-semibold uppercase text-zinc-500 dark:bg-zinc-800"><tr><th class="px-4 py-3">Policy</th><th class="px-4 py-3">Targets</th><th class="px-4 py-3">Applies to</th><th class="px-4 py-3 text-right">Actions</th></tr></thead><tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">@forelse ($slaPolicies as $policy)<tr><td class="px-4 py-3 font-medium">{{ $policy->name }} @if($policy->is_default)<flux:badge color="blue">Default</flux:badge>@endif</td><td class="px-4 py-3">{{ $policy->first_response_minutes }}m response · {{ $policy->resolution_minutes }}m close</td><td class="px-4 py-3">{{ $policy->priority?->name ?? 'Any priority' }} · {{ $policy->category?->name ?? 'Any category' }}</td><td class="px-4 py-3 text-right"><flux:button size="sm" variant="primary" wire:click="editSlaPolicy({{ $policy->id }})">Edit</flux:button> <flux:button size="sm" variant="danger" wire:click="deleteSlaPolicy({{ $policy->id }})" wire:confirm="Delete this SLA policy?">Delete</flux:button></td></tr>@empty<tr><td colspan="4" class="px-4 py-8 text-center text-zinc-500">No SLA policies yet.</td></tr>@endforelse</tbody></table></div>
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'automation')
        <x-helpdesk::settings-section title="Email automation rules" description="Match incoming support messages and automatically assign priority, category, team, project, agent and status.">
            <x-slot:form>
                <form wire:submit="saveAutomationRule" class="grid gap-4 md:grid-cols-6">
                    <flux:input wire:model="automationForm.name" label="Name" />
                    <flux:input wire:model="automationForm.slug" label="Slug" placeholder="auto-generated" />
                    <flux:input wire:model="automationForm.sort_order" label="Sort" type="number" min="0" />
                    <flux:input wire:model="automationForm.match_sender" label="Sender contains" />
                    <flux:input wire:model="automationForm.match_subject" label="Subject contains" />
                    <flux:input wire:model="automationForm.match_mailbox" label="Mailbox contains" />
                    <flux:select wire:model="automationForm.set_priority_id" label="Set priority"><option value="">No change</option>@foreach ($priorities as $priority)<option value="{{ $priority->id }}">{{ $priority->name }}</option>@endforeach</flux:select>
                    <flux:select wire:model="automationForm.set_category_id" label="Set category"><option value="">No change</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select>
                    <flux:select wire:model="automationForm.set_team_id" label="Set team"><option value="">No change</option>@foreach ($teams as $team)<option value="{{ $team->id }}">{{ $team->name }}</option>@endforeach</flux:select>
                    <flux:select wire:model="automationForm.set_project_id" label="Set project"><option value="">No change</option>@foreach ($projects as $project)<option value="{{ $project->id }}">{{ $project->title }}</option>@endforeach</flux:select>
                    <flux:select wire:model="automationForm.set_status_id" label="Set status"><option value="">No change</option>@foreach ($statuses as $status)<option value="{{ $status->id }}">{{ $status->name }}</option>@endforeach</flux:select>
                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="automationForm.is_active" class="rounded border-zinc-300"> Active</label>
                    <div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save automation rule</flux:button><flux:button type="button" wire:click="resetAutomationRuleForm" variant="ghost">Reset</flux:button></div>
                </form>
            </x-slot:form>
            <div class="grid gap-3 md:grid-cols-2">@forelse ($automationRules as $rule)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $rule->name }}</h3><p class="mt-1 text-sm text-zinc-500">Sender: {{ $rule->match_sender ?: 'Any' }} · Subject: {{ $rule->match_subject ?: 'Any' }}</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editAutomationRule({{ $rule->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteAutomationRule({{ $rule->id }})" wire:confirm="Delete this rule?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2">No automation rules yet.</div>@endforelse</div>
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'checklists')
        <x-helpdesk::settings-section title="Checklist templates" description="Apply repeatable checklist items by category or project and show completion progress on tickets and Kanban cards.">
            <x-slot:form><form wire:submit="saveChecklistTemplate" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="checklistTemplateForm.name" label="Name" /><flux:input wire:model="checklistTemplateForm.slug" label="Slug" /><flux:select wire:model="checklistTemplateForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select><flux:select wire:model="checklistTemplateForm.project_id" label="Project"><option value="">Any project</option>@foreach ($projects as $project)<option value="{{ $project->id }}">{{ $project->title }}</option>@endforeach</flux:select><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="checklistTemplateForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-6"><flux:textarea wire:model="checklistTemplateForm.items_text" label="Checklist items, one per line" rows="6" /></div><div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save checklist</flux:button><flux:button type="button" wire:click="resetChecklistTemplateForm" variant="ghost">Reset</flux:button></div></form></x-slot:form>
            <div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($checklistTemplates as $template)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $template->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ count($template->items ?? []) }} items</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editChecklistTemplate({{ $template->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteChecklistTemplate({{ $template->id }})" wire:confirm="Delete this checklist?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No checklist templates yet.</div>@endforelse</div>
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'tags')
        <x-helpdesk::settings-section title="Ticket tags" description="Maintain visible ticket labels for search, triage and Kanban card context.">
            <x-slot:form><form wire:submit="saveTag" class="grid gap-4 md:grid-cols-5"><flux:input wire:model="tagForm.name" label="Name" /><flux:input wire:model="tagForm.slug" label="Slug" /><flux:input wire:model="tagForm.color" label="Colour" /><div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary">Save tag</flux:button><flux:button type="button" wire:click="resetTagForm" variant="ghost">Reset</flux:button></div></form></x-slot:form>
            <div class="flex flex-wrap gap-3">@forelse ($tags as $tag)<div class="rounded-2xl border border-zinc-200 bg-white px-4 py-3 dark:border-zinc-700 dark:bg-zinc-900"><span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span><div class="mt-3 flex gap-2"><flux:button size="sm" variant="primary" wire:click="editTag({{ $tag->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteTag({{ $tag->id }})" wire:confirm="Delete this tag?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700">No tags yet.</div>@endforelse</div>
        </x-helpdesk::settings-section>
    @endif
    @if ($section === 'products')
        <x-helpdesk::settings-section title="Products and services" description="Link tickets to products, services, releases or builds and report support cost/time by product.">
            <x-slot:form><form wire:submit="saveProduct" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="productForm.name" label="Name" /><flux:input wire:model="productForm.slug" label="Slug" /><flux:input wire:model="productForm.type" label="Type" /><flux:input wire:model="productForm.version" label="Version" /><flux:input wire:model="productForm.release_channel" label="Release/build" /><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="productForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-6"><flux:textarea wire:model="productForm.description" label="Description" rows="3" /></div><div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save product/service</flux:button><flux:button type="button" wire:click="resetProductForm" variant="ghost">Reset</flux:button></div></form></x-slot:form>
            <div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($products as $product)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $product->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ ucfirst($product->type) }} · {{ $product->version ?: 'No version' }} · {{ $product->tickets_count }} tickets</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editProduct({{ $product->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteProduct({{ $product->id }})" wire:confirm="Delete this product/service?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No products or services yet.</div>@endforelse</div>
        </x-helpdesk::settings-section>
    @endif
 </div>
@@ -1,201 +0,0 @@
 <div class="space-y-6">
    <style>
        .helpdesk-required-star {
            color: #ef4444 !important;
            font-weight: 800;
        }
        .select2-container--default .select2-selection--single {
            position: relative;
        }
        .select2-container--default .select2-selection--single .select2-selection__clear {
            position: absolute !important;
            top: 50% !important;
            right: 2.25rem !important;
            left: auto !important;
            float: none !important;
            margin: 0 !important;
            transform: translateY(-50%);
            color: #f87171 !important;
            font-weight: 800 !important;
            z-index: 5;
        }
    </style>
    @include('helpdesk::partials.page-header', [
        'eyebrow' => 'Helpdesk',
        'title' => 'Create ticket',
        'subtitle' => 'Raise a new support request with priority, product/service, project, category, team and full details.',
    ])
    <form wire:submit.prevent="save" enctype="multipart/form-data" class="space-y-6">
        <div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
            <div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
                <h2 class="text-lg font-semibold text-zinc-100">Ticket details</h2>
                <p class="mt-1 text-sm text-zinc-400">
                    Mandatory fields are marked with <span class="helpdesk-required-star">*</span>.
                    Use the searchable lists to keep the ticket correctly routed.
                </p>
            </div>
            <div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
                <div class="lg:col-span-3 xl:col-span-6">
                    <label class="block text-sm font-semibold text-zinc-200" for="subject">
                        Subject <span class="helpdesk-required-star">*</span>
                    </label>
                    <textarea
                        id="subject"
                        rows="3"
                        wire:model.defer="subject"
                        class="mt-2 block min-h-[92px] w-full resize-y rounded-xl border-zinc-700 bg-zinc-950 px-4 py-3 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
                        data-dusk="ticket-subject"
                    ></textarea>
                    @error('subject')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                @if($companies->isNotEmpty())
                    <div class="xl:col-span-2">
                        <label class="block text-sm font-semibold text-zinc-200" for="company_id">
                            Company <span class="helpdesk-required-star">*</span>
                        </label>
                        <select id="company_id" wire:model.defer="company_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                            <option value="">Select company</option>
                            @foreach ($companies as $company)
                                <option value="{{ $company->id }}">{{ $company->name }}</option>
                            @endforeach
                        </select>
                        @error('company_id')
                            <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                        @enderror
                    </div>
                @endif
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="priority_id">
                        Priority <span class="helpdesk-required-star">*</span>
                    </label>
                    <select id="priority_id" wire:model.defer="priority_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-priority">
                        <option value="">Select priority</option>
                        @foreach ($priorities as $priority)
                            <option value="{{ $priority->id }}">{{ $priority->name }}</option>
                        @endforeach
                    </select>
                    @error('priority_id')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="category_id">
                        Category <span class="helpdesk-required-star">*</span>
                    </label>
                    <select id="category_id" wire:model.defer="category_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                        <option value="">Select category</option>
                        @foreach ($categories as $category)
                            <option value="{{ $category->id }}">{{ $category->name }}</option>
                        @endforeach
                    </select>
                    @error('category_id')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="project_id">
                        Project <span class="helpdesk-required-star">*</span>
                    </label>
                    <select id="project_id" wire:model.defer="project_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                        <option value="">Select project</option>
                        @foreach ($projects as $project)
                            <option value="{{ $project->id }}">{{ $project->title ?? $project->name }}</option>
                        @endforeach
                    </select>
                    @error('project_id')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="team_id">
                        Team <span class="helpdesk-required-star">*</span>
                    </label>
                    <select id="team_id" wire:model.defer="team_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                        <option value="">Select team</option>
                        @foreach ($teams as $team)
                            <option value="{{ $team->id }}">{{ $team->name }}</option>
                        @endforeach
                    </select>
                    @error('team_id')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="due_at">Due date</label>
                    <input id="due_at" type="date" wire:model.defer="due_at" class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                    @error('due_at')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="lg:col-span-3 xl:col-span-6">
                    <x-helpdesk::html-editor dusk="ticket-body-editor" wire:model="body" label="Details *" rows="10" placeholder="Describe the issue, expected outcome, steps to reproduce and any useful context..." />
                    @error('body')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="lg:col-span-3 xl:col-span-6">
                    <label class="block text-sm font-semibold text-zinc-200" for="attachments">Attachments</label>
                    <input id="attachments" type="file" wire:model="attachments" multiple class="mt-2 block w-full rounded-xl border border-zinc-700 bg-zinc-950 px-3 py-2 text-sm text-zinc-100 shadow-sm">
                    @error('attachments')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                    @error('attachments.*')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
            </div>
            <div class="flex items-center justify-end gap-3 border-t border-zinc-700 bg-zinc-900 px-6 py-4">
                <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
                    Cancel
                </a>
                <button
                    type="submit"
                    class="inline-flex items-center gap-2 rounded-xl bg-green-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-green-700 disabled:cursor-not-allowed disabled:opacity-50"
                    data-dusk="ticket-create-submit"
                    wire:loading.attr="disabled"
                >
                    <i class="fa-regular fa-floppy-disk" aria-hidden="true"></i>
                    <span wire:loading.remove>Create Ticket</span>
                    <span wire:loading>Creating...</span>
                </button>
            </div>
        </div>
    </form>
    @include('helpdesk::partials.select2-loader')
 </div>
@@ -1,236 +0,0 @@
 <div class="space-y-6">
    <style>
        .helpdesk-required-star {
            color: #ef4444 !important;
            font-weight: 800;
        }
        .select2-container--default .select2-selection--single {
            position: relative;
        }
        .select2-container--default .select2-selection--single .select2-selection__clear {
            position: absolute !important;
            top: 50% !important;
            right: 2.25rem !important;
            left: auto !important;
            float: none !important;
            margin: 0 !important;
            transform: translateY(-50%);
            color: #f87171 !important;
            font-weight: 800 !important;
            z-index: 5;
        }
    </style>
    @include('helpdesk::partials.page-header', [
        'eyebrow' => 'Helpdesk',
        'title' => 'Edit Ticket',
        'subtitle' => 'Update ownership, assignment, workflow status, product/service, project, team, category, priority and ticket details.',
    ])
    <form wire:submit.prevent="save" class="space-y-6">
        <div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
            <div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
                <div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
                    <div>
                        <div class="flex flex-wrap items-center gap-3">
                            <h2 class="text-lg font-semibold text-zinc-100">
                                {{ $ticket->reference }} · Ticket controls
                            </h2>
                            <span class="inline-flex items-center gap-2 rounded-xl border border-zinc-700 bg-zinc-900 px-3 py-1.5 text-sm font-medium text-zinc-200">
                                <i class="fa-regular fa-user text-zinc-400" aria-hidden="true"></i>
                                Owner:
                                <span class="font-semibold text-white">{{ $ticket->owner?->name ?? 'Unknown' }}</span>
                            </span>
                        </div>
                        <p class="mt-2 text-sm text-zinc-400">
                            Mandatory fields are marked with <span class="helpdesk-required-star">*</span>.
                            Assignment and status updates trigger configured workflow messages.
                        </p>
                    </div>
                    <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="inline-flex items-center justify-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
                        Back to ticket
                    </a>
                </div>
            </div>
            <div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
                <div class="lg:col-span-3 xl:col-span-6">
                    <label class="block text-sm font-semibold text-zinc-200" for="subject">
                        Subject <span class="helpdesk-required-star">*</span>
                    </label>
                    <textarea
                        id="subject"
                        rows="3"
                        wire:model.defer="subject"
                        class="mt-2 block min-h-[92px] w-full resize-y rounded-xl border-zinc-700 bg-zinc-950 px-4 py-3 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
                        data-dusk="ticket-edit-subject"
                    ></textarea>
                    @error('subject')
                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                @if($companies->isNotEmpty())
                    <div class="xl:col-span-2">
                        <label class="block text-sm font-semibold text-zinc-200" for="company_id">
                            Company <span class="helpdesk-required-star">*</span>
                        </label>
                        <select id="company_id" wire:model.defer="company_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                            <option value="">Select company</option>
                            @foreach ($companies as $company)
                                <option value="{{ $company->id }}">{{ $company->name }}</option>
                            @endforeach
                        </select>
                        @error('company_id')
                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                        @enderror
                    </div>
                @endif
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="status_id">
                        Status <span class="helpdesk-required-star">*</span>
                    </label>
                    <select id="status_id" wire:model.defer="status_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-status">
                        @foreach ($statuses as $status)
                            <option value="{{ $status->id }}">{{ $status->name }}</option>
                        @endforeach
                    </select>
                    @error('status_id')
                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="priority_id">
                        Priority <span class="helpdesk-required-star">*</span>
                    </label>
                    <select id="priority_id" wire:model.defer="priority_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-priority">
                        @foreach ($priorities as $priority)
                            <option value="{{ $priority->id }}">{{ $priority->name }}</option>
                        @endforeach
                    </select>
                    @error('priority_id')
                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="agent_id">Assigned agent</label>
                    <select id="agent_id" wire:model.defer="agent_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-agent">
                        <option value="">Unassigned</option>
                        @foreach ($agents as $agent)
                            <option value="{{ $agent->id }}">{{ $agent->name }} · {{ $agent->email }}</option>
                        @endforeach
                    </select>
                    @error('agent_id')
                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="category_id">
                        Category <span class="helpdesk-required-star">*</span>
                    </label>
                    <select id="category_id" wire:model.defer="category_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                        <option value="">No category</option>
                        @foreach ($categories as $category)
                            <option value="{{ $category->id }}">{{ $category->name }}</option>
                        @endforeach
                    </select>
                    @error('category_id')
                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="project_id">
                        Project <span class="helpdesk-required-star">*</span>
                    </label>
                    <select id="project_id" wire:model.defer="project_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                        <option value="">No project</option>
                        @foreach ($projects as $project)
                            <option value="{{ $project->id }}">{{ $project->title ?? $project->name }}</option>
                        @endforeach
                    </select>
                    @error('project_id')
                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="team_id">
                        Team <span class="helpdesk-required-star">*</span>
                    </label>
                    <select id="team_id" wire:model.defer="team_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                        <option value="">No team</option>
                        @foreach ($teams as $team)
                            <option value="{{ $team->id }}">{{ $team->name }}</option>
                        @endforeach
                    </select>
                    @error('team_id')
                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="xl:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-200" for="due_at">Due date</label>
                    <input id="due_at" type="date" wire:model.defer="due_at" class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
                    @error('due_at')
                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
                <div class="lg:col-span-3 xl:col-span-6">
                    <x-helpdesk::html-editor dusk="ticket-edit-body-editor" wire:model="body" label="Details *" rows="10" placeholder="Update the ticket details..." />
                    @error('body')
                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
                    @enderror
                </div>
            </div>
            <div class="flex items-center justify-end gap-3 border-t border-zinc-700 bg-zinc-900 px-6 py-4">
                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
                    Cancel
                </a>
                <button
                    type="submit"
                    class="inline-flex items-center gap-2 rounded-xl bg-green-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-green-700 disabled:cursor-not-allowed disabled:opacity-50"
                    data-dusk="ticket-edit-submit"
                    wire:loading.attr="disabled"
                >
                    <i class="fa-regular fa-floppy-disk" aria-hidden="true"></i>
                    <span wire:loading.remove>Save Ticket</span>
                    <span wire:loading>Saving...</span>
                </button>
            </div>
        </div>
    </form>
    @include('helpdesk::partials.select2-loader')
 </div>
@@ -1,91 +0,0 @@
 <div class="space-y-6" dusk="helpdesk-ticket-index">
    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
                <div>
                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Ticket management</p>
                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Active tickets</h1>
                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Search, triage and manage support requests across companies, projects, teams, priorities and statuses.</p>
                </div>
                <div class="flex flex-wrap gap-2">
                    <flux:button :href="route('helpdesk.index')" wire:navigate variant="ghost" icon="chart-bar">Dashboard</flux:button>
                    <flux:button :href="route('helpdesk.tickets.create')" wire:navigate icon="plus" variant="primary">New ticket</flux:button>
                </div>
            </div>
        </div>
    </div>
    <div class="rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="grid gap-4 md:grid-cols-4">
            <flux:input wire:model.live.debounce.350ms="search" icon="magnifying-glass" placeholder="Search reference, subject or body" />
            <flux:select wire:model.live="scope">
                <option value="open">Open tickets</option>
                <option value="closed">Closed tickets</option>
                <option value="all">All tickets</option>
            </flux:select>
            <flux:select wire:model.live="status">
                <option value="">All statuses</option>
                @foreach ($statuses as $status)
                    <option value="{{ $status->id }}">{{ $status->name }}</option>
                @endforeach
            </flux:select>
            <flux:select wire:model.live="priority">
                <option value="">All priorities</option>
                @foreach ($priorities as $priority)
                    <option value="{{ $priority->id }}">{{ $priority->name }}</option>
                @endforeach
            </flux:select>
        </div>
    </div>
    <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div wire:loading.flex class="items-center gap-2 border-b border-zinc-200 bg-blue-50 px-4 py-3 text-sm text-blue-800 dark:border-zinc-700 dark:bg-blue-950 dark:text-blue-200">
            <flux:icon.arrow-path class="size-4 animate-spin" /> Refreshing tickets...
        </div>
        <div class="overflow-x-auto">
            <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
                <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
                    <tr>
                        <th class="px-4 py-3">Reference</th>
                        <th class="px-4 py-3">Subject</th>
                        <th class="px-4 py-3">Status</th>
                        <th class="px-4 py-3">Priority</th>
                        <th class="px-4 py-3">Agent</th>
                        <th class="px-4 py-3">Last activity</th>
                    </tr>
                </thead>
                <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
                    @forelse ($tickets as $ticket)
                        <tr class="hover:bg-zinc-50 dark:hover:bg-zinc-800/70">
                            <td class="whitespace-nowrap px-4 py-3 font-mono text-xs">
                                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="font-semibold text-blue-700 hover:underline dark:text-blue-300">
                                    {{ $ticket->reference }}
                                </a>
                            </td>
                            <td class="px-4 py-3">
                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</div>
                                <div class="text-xs text-zinc-500">{{ $ticket->category?->name ?? 'No category' }} @if($ticket->project) · {{ $ticket->project->title }} @endif @if($ticket->team) · {{ $ticket->team->name }} @endif</div>
                            </td>
                            <td class="px-4 py-3"><flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge></td>
                            <td class="px-4 py-3"><flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge></td>
                            <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $ticket->agent?->name ?? 'Unassigned' }}</td>
                            <td class="whitespace-nowrap px-4 py-3 text-zinc-500">{{ $ticket->last_activity_at?->diffForHumans() ?? $ticket->created_at->diffForHumans() }}</td>
                        </tr>
                    @empty
                        <tr>
                            <td colspan="6" class="px-4 py-12 text-center text-zinc-500">No tickets matched your filters.</td>
                        </tr>
                    @endforelse
                </tbody>
            </table>
        </div>
        <div class="border-t border-zinc-200 p-4 dark:border-zinc-700">
            {{ $tickets->links() }}
        </div>
    </div>
 </div>
@@ -1,201 +0,0 @@
 <div class="space-y-6" dusk="helpdesk-ticket-show">
    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
                <div>
                    <div class="mb-2 flex flex-wrap items-center gap-2">
                        <span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
                        <flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
                        <flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
                    </div>
                    <h1 class="text-3xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
                    <p class="mt-2 text-sm text-blue-100/90">Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}</p>
                </div>
                <div class="flex flex-wrap gap-2">
                    <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="inline-flex items-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
                        <i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i> Back
                    </a>
                    @can('update', $ticket)
                        <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="inline-flex items-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700">
                            <i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i> Edit
                        </a>
                    @endcan
                </div>
            </div>
        </div>
    </div>
    <div class="grid gap-6 lg:grid-cols-3">
        <div class="space-y-6 lg:col-span-2">
            <article class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <div class="prose max-w-none dark:prose-invert">
                    {!! $ticket->body !!}
                </div>
            </article>
            @if ($ticket->attachments->isNotEmpty())
                <div class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                    <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket attachments</h2>
                    <div class="grid gap-3 sm:grid-cols-2">
                        @foreach ($ticket->attachments as $attachment)
                            <a href="{{ $attachment->url() }}" target="_blank" class="rounded-xl border border-zinc-200 p-3 text-sm hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name }}</div>
                                <div class="text-xs text-zinc-500">{{ Number::fileSize($attachment->size) }}</div>
                            </a>
                        @endforeach
                    </div>
                </div>
            @endif
            <section class="space-y-4">
                <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Conversation</h2>
                @if ($ticket->comments->isNotEmpty())
                    @include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0])
                @else
                    <div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No responses yet.</div>
                @endif
            </section>
            <form wire:submit="addComment" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Add reply</h2>
                @if ($cannedResponses->isNotEmpty())
                    <div class="mb-4 grid gap-3 md:grid-cols-[1fr_auto]">
                        <flux:select wire:model="canned_response_id" label="Canned response">
                            <option value="">Choose a saved response...</option>
                            @foreach ($cannedResponses as $response)
                                <option value="{{ $response->id }}">{{ $response->name }}</option>
                            @endforeach
                        </flux:select>
                        <div class="flex items-end">
                            <flux:button type="button" wire:click="applyCannedResponse" variant="ghost" icon="document-duplicate">Insert response</flux:button>
                        </div>
                    </div>
                @endif
                <x-helpdesk::html-editor dusk="ticket-comment-editor" wire:model="commentBody" label="Comment" rows="5" placeholder="Write a professional response..." />
                @can('update', $ticket)
                    <div class="mt-4">
                        <flux:checkbox wire:model="internal" label="Internal note only" />
                    </div>
                @endcan
                <div class="mt-4">
                    <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attach files</label>
                    <input wire:model="attachments" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
                    @error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
                </div>
                <div class="mt-5 flex justify-end">
                    <flux:button dusk="post-comment" type="submit" variant="primary" icon="chat-bubble-left-right" class="!bg-emerald-600 !text-white hover:!bg-emerald-700" wire:loading.attr="disabled">
                        <span wire:loading.remove>Post reply</span>
                        <span wire:loading>Posting...</span>
                    </flux:button>
                </div>
            </form>
        </div>
        <aside class="space-y-6">
            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket details</h2>
                <dl class="space-y-3 text-sm">
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Category</dt><dd>{{ $ticket->category?->name ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Project</dt><dd>{{ $ticket->project?->title ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Product/service</dt><dd>{{ $ticket->product?->name ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Team</dt><dd>{{ $ticket->team?->name ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Created</dt><dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Due</dt><dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd></div>
                </dl>
            </div>
            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">SLA metrics</h2>
                <div class="grid gap-3 text-sm">
                    <div class="rounded-xl border {{ $ticket->sla_first_response_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100' }} p-3">
                        <div class="text-xs font-semibold uppercase tracking-wide">First response</div>
                        <div class="mt-1">{{ $ticket->first_response_at?->format('d M Y H:i') ?? 'Awaiting response' }}</div>
                        <div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_first_response_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
                    </div>
                    <div class="rounded-xl border {{ $ticket->sla_resolution_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100' }} p-3">
                        <div class="text-xs font-semibold uppercase tracking-wide">Resolution</div>
                        <div class="mt-1">{{ $ticket->completed_at?->format('d M Y H:i') ?? 'Open' }}</div>
                        <div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_resolution_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
                    </div>
                    <div class="grid grid-cols-2 gap-2 text-center">
                        <div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->public_replies_count }}</div><div class="text-xs text-zinc-500">Public replies</div></div>
                        <div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->time_spent_minutes }}</div><div class="text-xs text-zinc-500">Minutes logged</div></div>
                    </div>
                </div>
            </div>
            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Requester profile</h2>
                <dl class="space-y-3 text-sm">
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Name</dt><dd>{{ $ticket->owner?->name ?? 'Unknown' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Email</dt><dd class="truncate">{{ $ticket->owner?->email ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Company</dt><dd>{{ $ticket->owner?->company?->name ?? 'Current company' }}</dd></div>
                </dl>
                @if ($ticket->tags->isNotEmpty())
                    <div class="mt-4 flex flex-wrap gap-2">
                        @foreach ($ticket->tags as $tag)
                            <span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
                        @endforeach
                    </div>
                @endif
            </div>
            @if ($ticket->checklistItems->isNotEmpty())
                <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                    @php($completedChecks = $ticket->checklistItems->where('is_completed', true)->count())
                    <div class="mb-4 flex items-center justify-between gap-3">
                        <h2 class="text-base font-semibold text-zinc-900 dark:text-white">Checklist</h2>
                        <flux:badge color="blue">{{ $completedChecks }}/{{ $ticket->checklistItems->count() }}</flux:badge>
                    </div>
                    <div class="space-y-2">
                        @foreach ($ticket->checklistItems as $item)
                            <label class="flex items-start gap-3 rounded-xl border border-zinc-200 p-3 text-sm dark:border-zinc-700">
                                <input type="checkbox" wire:click="toggleChecklistItem({{ $item->id }})" @checked($item->is_completed) class="mt-1 rounded border-zinc-300">
                                <span class="{{ $item->is_completed ? 'text-zinc-500 line-through' : 'text-zinc-800 dark:text-zinc-100' }}">{{ $item->title }}</span>
                            </label>
                        @endforeach
                    </div>
                </div>
            @endif
            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Git commits</h2>
                <div class="space-y-2">
                    @forelse ($ticket->gitCommits as $commit)
                        <a href="{{ $commit->url ?: '#' }}" target="_blank" class="block rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
                            <div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
                            <div class="mt-1 text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
                        </a>
                    @empty
                        <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No commits linked.</div>
                    @endforelse
                </div>
            </div>
            @can('update', $ticket)
                <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                    <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Agent actions</h2>
                    <flux:select wire:model="status_id" label="Status">
                        @foreach ($statuses as $status)
                            <option value="{{ $status->id }}">{{ $status->name }}</option>
                        @endforeach
                    </flux:select>
                    <flux:button dusk="update-status" wire:click="updateStatus" class="mt-4 w-full" variant="primary" icon="check">Update status</flux:button>
                    <div class="mt-5">
                        <flux:select wire:model="priority_id" label="Priority">
                            @foreach ($priorities as $priority)
                                <option value="{{ $priority->id }}">{{ $priority->name }}</option>
                            @endforeach
                        </flux:select>
                        <flux:button dusk="update-priority" wire:click="updatePriority" class="mt-4 w-full" variant="ghost" icon="flag">Update priority</flux:button>
                    </div>
                </div>
            @endcan
        </aside>
    </div>
 </div>
@@ -1,66 +0,0 @@
@props(['comments', 'level' => 0])
 <div class="space-y-3">
    @foreach ($comments as $comment)
        @php
            $commentUser = $comment->relationLoaded('user') ? $comment->getRelation('user') : null;
            $commentAttachments = $comment->relationLoaded('attachments') ? $comment->getRelation('attachments') : collect();
            $commentReplies = $comment->relationLoaded('replies') ? $comment->getRelation('replies') : collect();
        @endphp
        <div class="rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900" style="margin-left: {{ min((int) $level, 4) * 1.25 }}rem">
            <div class="flex items-start justify-between gap-3">
                <div>
                    <div class="font-medium text-zinc-900 dark:text-zinc-100">
                        {{ $commentUser?->name ?? 'Unknown user' }}
                    </div>
                    <div class="text-xs text-zinc-500">
                        {{ $comment->created_at?->format('d M Y H:i') }}
                    </div>
                </div>
                @if ($comment->is_internal)
                    <flux:badge color="amber">Internal</flux:badge>
                @endif
            </div>
            <div class="prose prose-sm mt-3 max-w-none dark:prose-invert">
                {!! $comment->body !!}
            </div>
            @if ($commentAttachments->isNotEmpty())
                <div class="mt-3 flex flex-wrap gap-2">
                    @foreach ($commentAttachments as $attachment)
                        <a href="{{ $attachment->url() }}" target="_blank" class="rounded-lg border border-zinc-200 px-3 py-1 text-xs text-zinc-600 hover:bg-zinc-50 dark:border-zinc-700 dark:text-zinc-300 dark:hover:bg-zinc-800">
                            {{ $attachment->original_name }}
                        </a>
                    @endforeach
                </div>
            @endif
            <div class="mt-3 flex justify-end">
                <flux:button size="sm" variant="ghost" wire:click="startReply({{ $comment->id }})">Reply</flux:button>
            </div>
            @if (($reply_parent_id ?? null) === $comment->id)
                <form wire:submit="addReply" class="mt-4 rounded-xl border border-blue-200 bg-blue-50 p-4 dark:border-blue-900 dark:bg-blue-950/40">
                    <x-helpdesk::html-editor wire:key="reply-editor-{{ $comment->id }}" wire:model="replyBody" label="Reply" rows="4" placeholder="Write a reply..." />
                    <div class="mt-4 flex justify-end gap-2">
                        <flux:button type="button" wire:click="cancelReply" variant="ghost">Cancel</flux:button>
                        <flux:button type="submit" variant="primary" class="!bg-emerald-600 !text-white hover:!bg-emerald-700">Post reply</flux:button>
                    </div>
                </form>
            @endif
            @if ($commentReplies->isNotEmpty())
                <div class="mt-4">
                    @include('helpdesk::partials.comment-thread', [
                        'comments' => $commentReplies,
                        'level' => ((int) $level) + 1,
                    ])
                </div>
            @endif
        </div>
    @endforeach
 </div>
@@ -1,27 +0,0 @@
 <div class="mb-8 overflow-hidden rounded-3xl border border-slate-800 bg-slate-950 shadow-sm">
    <div class="px-6 py-8 text-white">
        <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
            <div>
                <p class="text-sm font-semibold uppercase tracking-[0.3em] text-blue-300">
                    {{ $eyebrow ?? 'Helpdesk' }}
                </p>
                <h1 class="mt-3 text-3xl font-bold tracking-tight">
                    {{ $title ?? 'Helpdesk' }}
                </h1>
                @if(! empty($subtitle))
                    <p class="mt-2 max-w-3xl text-sm text-slate-300">
                        {{ $subtitle }}
                    </p>
                @endif
            </div>
            @isset($actions)
                <div class="flex flex-wrap items-center gap-3">
                    {{ $actions }}
                </div>
            @endisset
        </div>
    </div>
 </div>
@@ -1,117 +0,0 @@
@once
    <style>
        .select2-container { width: 100% !important; }
        .select2-container--default .select2-selection--single {
            min-height: 2.75rem;
            border-radius: 0.75rem;
            border-color: rgb(63 63 70);
            background: rgb(9 9 11);
            color: rgb(244 244 245);
            display: flex;
            align-items: center;
        }
        .select2-container--default .select2-selection--single .select2-selection__rendered {
            color: rgb(244 244 245);
            line-height: 2.75rem;
            padding-left: 0.85rem;
        }
        .select2-container--default .select2-selection--single .select2-selection__arrow {
            height: 2.75rem;
        }
        .select2-dropdown {
            border-color: rgb(63 63 70);
            background: rgb(24 24 27);
            color: rgb(244 244 245);
        }
        .select2-container--default .select2-results__option--highlighted[aria-selected] {
            background: rgb(37 99 235);
            color: white;
        }
        .select2-container--default .select2-results__option[aria-selected=true] {
            background: rgb(39 39 42);
            color: white;
        }
        .select2-search__field {
            background: rgb(9 9 11);
            color: rgb(244 244 245);
            border-color: rgb(63 63 70) !important;
        }
    </style>
@endonce
 <script>
    (function () {
        function loadScript(src, callback) {
            const existing = document.querySelector('script[src="' + src + '"]');
            if (existing) {
                existing.addEventListener('load', callback, { once: true });
                if (existing.dataset.loaded === '1') callback();
                return;
            }
            const script = document.createElement('script');
            script.src = src;
            script.onload = function () {
                script.dataset.loaded = '1';
                callback();
            };
            document.head.appendChild(script);
        }
        function loadStyle(href) {
            if (document.querySelector('link[href="' + href + '"]')) return;
            const link = document.createElement('link');
            link.rel = 'stylesheet';
            link.href = href;
            document.head.appendChild(link);
        }
        function initialiseHelpdeskSelects() {
            if (!window.jQuery || !window.jQuery.fn || !window.jQuery.fn.select2) return;
            window.jQuery('[data-helpdesk-select2]').each(function () {
                const select = window.jQuery(this);
                if (select.data('select2')) {
                    select.select2('destroy');
                }
                select.select2({
                    width: '100%',
                    placeholder: this.querySelector('option[value=""]')?.textContent || 'Select option',
                    allowClear: true
                });
                select.off('change.helpdesk').on('change.helpdesk', function () {
                    this.dispatchEvent(new Event('change', { bubbles: true }));
                    this.dispatchEvent(new Event('input', { bubbles: true }));
                });
            });
        }
        function bootHelpdeskSelects() {
            loadStyle('https://cdn.jsdelivr.net/npm/select2@4.1.0-rc.0/dist/css/select2.min.css');
            const bootSelect2 = function () {
                if (window.jQuery && window.jQuery.fn && window.jQuery.fn.select2) {
                    initialiseHelpdeskSelects();
                    return;
                }
                loadScript('https://cdn.jsdelivr.net/npm/select2@4.1.0-rc.0/dist/js/select2.min.js', initialiseHelpdeskSelects);
            };
            if (window.jQuery) {
                bootSelect2();
                return;
            }
            console.warn('Helpdesk Select2 requires global jQuery from resources/js/app.js. Run npm install jquery and npm run build.');
        }
        document.addEventListener('DOMContentLoaded', bootHelpdeskSelects);
        document.addEventListener('livewire:navigated', bootHelpdeskSelects);
        document.addEventListener('livewire:updated', bootHelpdeskSelects);
        bootHelpdeskSelects();
    })();
 </script>
@@ -1,40 +0,0 @@
@php
    $helpdeskEnabled = Route::has('helpdesk.index');
    if (class_exists(\Nwidart\Modules\Facades\Module::class)) {
        $helpdeskModule = \Nwidart\Modules\Facades\Module::find('Helpdesk');
        $helpdeskEnabled = $helpdeskModule !== null && $helpdeskModule->isEnabled() && Route::has('helpdesk.index');
    }
@endphp
@if($helpdeskEnabled)
    <div class="wms-sidebar-group">
        <div class="wms-sidebar-heading" data-wms-sidebar-label>{{ __('Support') }}</div>
        <a href="{{ route('helpdesk.index') }}" wire:navigate class="wms-sidebar-link @if(request()->routeIs('helpdesk.index')) is-active @endif" title="{{ __('Helpdesk') }}">
            <i class="fa-solid fa-headset wms-sidebar-icon" aria-hidden="true"></i>
            <span data-wms-sidebar-label>{{ __('Helpdesk') }}</span>
        </a>
        @if(Route::has('helpdesk.tickets.index'))
            <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="wms-sidebar-link @if(request()->routeIs('helpdesk.tickets.*')) is-active @endif" title="{{ __('Tickets') }}">
                <i class="fa-solid fa-ticket wms-sidebar-icon" aria-hidden="true"></i>
                <span data-wms-sidebar-label>{{ __('Tickets') }}</span>
            </a>
        @endif
        @if(Route::has('helpdesk.kanban'))
            <a href="{{ route('helpdesk.kanban') }}" wire:navigate class="wms-sidebar-link @if(request()->routeIs('helpdesk.kanban')) is-active @endif" title="{{ __('Kanban') }}">
                <i class="fa-solid fa-table-columns wms-sidebar-icon" aria-hidden="true"></i>
                <span data-wms-sidebar-label>{{ __('Kanban') }}</span>
            </a>
        @endif
        @if(Route::has('helpdesk.settings'))
            <a href="{{ route('helpdesk.settings') }}" wire:navigate class="wms-sidebar-link @if(request()->routeIs('helpdesk.settings')) is-active @endif" title="{{ __('Support Settings') }}">
                <i class="fa-solid fa-gears wms-sidebar-icon" aria-hidden="true"></i>
                <span data-wms-sidebar-label>{{ __('Support Settings') }}</span>
            </a>
        @endif
    </div>
@endif
@@ -1,15 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Support\Facades\Route;
 use Modules\Helpdesk\Http\Controllers\GitWebhookController;
 Route::get('/status', static fn (): array => [
    'module' => 'helpdesk',
    'status' => 'ok',
 ])->name('status');
 Route::post('/git/webhook/{repository}', GitWebhookController::class)
    ->whereNumber('repository')
    ->name('git.webhook');
@@ -1,27 +0,0 @@
 <?php
 declare(strict_types=1);
 use Illuminate\Support\Facades\Route;
 use Modules\Helpdesk\Http\Controllers\HelpdeskController;
 use Modules\Helpdesk\Http\Controllers\TicketStoreController;
 use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
 use Modules\Helpdesk\Livewire\KanbanBoard;
 use Modules\Helpdesk\Livewire\SettingsManager;
 use Modules\Helpdesk\Livewire\TicketCreate;
 use Modules\Helpdesk\Livewire\TicketEdit;
 use Modules\Helpdesk\Livewire\TicketIndex;
 use Modules\Helpdesk\Livewire\TicketShow;
 Route::get('/workflow/open/{token}', WorkflowOpenController::class)->name('workflow.open');
 Route::get('/', HelpdeskController::class)->name('index');
 Route::get('/settings', SettingsManager::class)->name('settings');
 Route::get('/kanban', KanbanBoard::class)->name('kanban');
 Route::get('/tickets', TicketIndex::class)->name('tickets.index');
 Route::post('/tickets', TicketStoreController::class)->name('tickets.store');
 Route::get('/tickets/create', TicketCreate::class)->name('tickets.create');
 Route::get('/tickets/{ticket}/edit', TicketEdit::class)->name('tickets.edit');
 Route::get('/tickets/{ticket}', TicketShow::class)->name('tickets.show');
@@ -1,17 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Seeders;
 use Illuminate\Database\Seeder;
 use Modules\Helpdesk\Database\Seeders\HelpdeskDatabaseSeeder as DatabaseHelpdeskDatabaseSeeder;
 final class HelpdeskDatabaseSeeder extends Seeder
 {
    /** @return void */
    public function run(): void
    {
        $this->call(DatabaseHelpdeskDatabaseSeeder::class);
    }
 }
@@ -1,46 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Services;
 use App\Models\User;
 use Illuminate\Database\Eloquent\Builder;
 use Modules\Helpdesk\Models\Category;
 use Modules\Helpdesk\Models\Ticket;
 final class AgentAssignmentService
 {
    /**
     * Select the least-loaded available agent for a category.
     */
    public function selectAgentId(?int $categoryId): ?int
    {
        $query = User::query()
            ->select('users.*')
            ->where(static function (Builder $query): void {
                $query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
            })
            ->selectSub(
                Ticket::query()
                    ->selectRaw('count(*)')
                    ->whereColumn('helpdesk_tickets.agent_id', 'users.id')
                    ->whereNull('helpdesk_tickets.completed_at'),
                'open_helpdesk_tickets_count'
            );
        if ($categoryId !== null) {
            $category = Category::query()->find($categoryId);
            $agentIds = $category?->agents()->pluck('users.id')->all() ?? [];
            if ($agentIds !== []) {
                $query->whereIn('id', $agentIds);
            }
        }
        /** @var User|null $agent */
        $agent = $query->orderBy('open_helpdesk_tickets_count')->orderBy('id')->first();
        return $agent?->id;
    }
 }
@@ -1,50 +0,0 @@
 <?php
 declare(strict_types=1);
 namespace Modules\Helpdesk\Services;
 use Illuminate\Support\Facades\Storage;
 use Modules\Helpdesk\Models\Attachment;
 use Modules\Helpdesk\Models\Comment;
 use Modules\Helpdesk\Models\Ticket;
 final class AttachmentService
 {
    public function storeMany(Ticket $ticket, array $files, int $userId, ?Comment $comment = null): void
    {
        foreach ($files as $file) {
            $disk = (string) config('helpdesk.disk', 'public');
            $originalName = $file->getClientOriginalName();
            $mimeType = $file->getClientMimeType();
            $size = (int) ($file->getSize() ?: 0);
            $path = $file->store('tickets/'.$ticket->id, $disk);
            if ($size === 0 && $path !== false) {
                $size = (int) Storage::disk($disk)->size($path);
            }
            Attachment::query()->create([
                'ticket_id' => $ticket->id,
                'comment_id' => $comment?->id,
                'user_id' => $userId,
                'disk' => $disk,
                'path' => $path,
                'original_name' => $originalName,
                'mime_type' => $mimeType,
                'size' => $size,
            ]);
        }
    }
    /**
     * Delete a stored attachment and its backing file.
     */
    public function delete(Attachment $attachment): void
    {
        Storage::disk($attachment->disk)->delete($attachment->path);
        $attachment->delete();
    }
 }
--- a/Show More
+++ b/Show More
		`@@ -1 +0,0 @@`
			<div class="overflow-x-auto"><table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700"><thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300"><tr><th class="px-4 py-3">Project</th><th class="px-4 py-3">Team</th><th class="px-4 py-3">Slug</th><th class="px-4 py-3">Colour</th><th class="px-4 py-3">Tickets</th><th class="px-4 py-3 text-right">Actions</th></tr></thead><tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">@forelse ($items as $item)<tr><td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->title }}</td><td class="px-4 py-3 text-zinc-500">{{ $item->team?->name ?? 'No team' }}</td><td class="px-4 py-3 font-mono text-xs text-zinc-500">{{ $item->slug }}</td><td class="px-4 py-3"><flux:badge color="{{ $item->color }}">{{ $item->color }}</flux:badge></td><td class="px-4 py-3 text-zinc-500">{{ $item->tickets_count }}</td><td class="px-4 py-3 text-right"><flux:button size="sm" wire:click="editProject({{ $item->id }})" variant="primary">Edit</flux:button><flux:button size="sm" wire:click="deleteProject({{ $item->id }})" variant="danger">Delete</flux:button></td></tr>@empty<tr><td colspan="6" class="px-4 py-10 text-center text-zinc-500">No projects yet.</td></tr>@endforelse</tbody></table></div>