M3 Integration fixes

2026-09-21 10:14:57 +01:00
parent 4af997c465
commit 6d60cbff84
5853 changed files with 79032 additions and 1825 deletions
@@ -17,6 +17,8 @@ use Modules\Helpdesk\Services\WorkflowNotificationService;

 final class KanbanBoard extends Component
 {
+    private const OWNER_RELATION = self::OWNER_RELATION;
+
    public ?int $board_id = null;

    public int $refreshNonce = 0;
@@ -98,7 +100,7 @@ final class KanbanBoard extends Component
    public function moveTicketToBoard(int|string $ticketId, int|string|null $boardId, WorkflowNotificationService $workflow): void
    {
        $ticket = Ticket::query()->with('board')->visibleTo(Auth::user())->findOrFail((int) $ticketId);
-        $board = KanbanBoardModel::query()->with(['statuses', 'owner:id,name,email'])->findOrFail((int) $boardId);
+        $board = KanbanBoardModel::query()->with(['statuses', self::OWNER_RELATION])->findOrFail((int) $boardId);
        $oldBoardName = $ticket->board?->name ?? 'No board';

        $this->authorize('update', $ticket);
@@ -156,8 +158,7 @@ final class KanbanBoard extends Component
     */
    public function selectBoard(int|string|null $value): void
    {
-        $this->board_id = is_numeric($value) ? (int) $value : null;
-        $this->refreshBoard();
+        $this->updatedBoardId($value);
    }

    /**
@@ -166,7 +167,7 @@ final class KanbanBoard extends Component
    public function render(): View
    {
        $boards = KanbanBoardModel::query()
-            ->with(['statuses', 'owner:id,name,email'])
+            ->with(['statuses', self::OWNER_RELATION])
            ->orderBy('sort_order')
            ->orderBy('name')
            ->get();
@@ -176,10 +177,10 @@ final class KanbanBoard extends Component

        if ($board instanceof KanbanBoardModel && $board->statuses->isEmpty()) {
            $this->ensureBoardHasStatuses($board);
-            $board->load(['statuses', 'owner:id,name,email']);
+            $board->load(['statuses', self::OWNER_RELATION]);

            $boards = KanbanBoardModel::query()
-                ->with(['statuses', 'owner:id,name,email'])
+                ->with(['statuses', self::OWNER_RELATION])
                ->orderBy('sort_order')
                ->orderBy('name')
                ->get();
@@ -206,7 +207,7 @@ final class KanbanBoard extends Component
        }

        return Ticket::query()
-            ->with(['user:id,name,email', 'owner:id,name,email', 'agent:id,name,email', 'status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems', 'board'])
+            ->with(['user:id,name,email', self::OWNER_RELATION, 'agent:id,name,email', 'status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems', 'board'])
            ->visibleTo(Auth::user())
            ->where('board_id', $board->id)
            ->latest('last_activity_at')
@@ -11,7 +11,6 @@ use Illuminate\Database\QueryException;
 use Illuminate\Support\Facades\DB;
 use Illuminate\Support\Facades\Schema;
 use Illuminate\Support\Str;
-use Illuminate\Validation\Rule;
 use Illuminate\Validation\ValidationException;
 use Livewire\Component;
 use Modules\Helpdesk\Models\AutomationRule;
@@ -32,6 +31,30 @@ use Modules\Helpdesk\Support\Color;

 final class SettingsManager extends Component
 {
+    private const RULE_MAX_40 = 'max:40';
+
+    private const RULE_MAX_80 = 'max:80';
+
+    private const RULE_MAX_100 = 'max:100';
+
+    private const RULE_MAX_120 = 'max:120';
+
+    private const RULE_MAX_160 = 'max:160';
+
+    private const RULE_MAX_180 = 'max:180';
+
+    private const RULE_MAX_220 = 'max:220';
+
+    private const RULE_MAX_500 = 'max:500';
+
+    private const RULE_MIN_0 = 'min:0';
+
+    private const RULE_TEAM_EXISTS = 'exists:helpdesk_teams,id';
+
+    private const RULE_PROJECT_EXISTS = 'exists:helpdesk_projects,id';
+
+    private const RULE_CATEGORY_EXISTS = 'exists:helpdesk_categories,id';
+
    public string $section = 'statuses';

    public int|string|null $default_helpdesk_company_id = null;
@@ -127,10 +150,10 @@ final class SettingsManager extends Component
    public function saveStatus(): void
    {
        $data = $this->validate([
-            'statusForm.name' => ['required', 'string', 'max:80'],
-            'statusForm.slug' => ['nullable', 'string', 'max:100'],
+            'statusForm.name' => ['required', 'string', self::RULE_MAX_80],
+            'statusForm.slug' => ['nullable', 'string', self::RULE_MAX_100],
            'statusForm.color' => ['required', 'string', Color::validationRule()],
-            'statusForm.sort_order' => ['required', 'integer', 'min:0'],
+            'statusForm.sort_order' => ['required', 'integer', self::RULE_MIN_0],
            'statusForm.is_closed' => ['boolean'],
            'statusForm.is_default' => ['boolean'],
        ])['statusForm'];
@@ -168,10 +191,10 @@ final class SettingsManager extends Component
    public function savePriority(): void
    {
        $data = $this->validate([
-            'priorityForm.name' => ['required', 'string', 'max:80'],
-            'priorityForm.slug' => ['nullable', 'string', 'max:100'],
+            'priorityForm.name' => ['required', 'string', self::RULE_MAX_80],
+            'priorityForm.slug' => ['nullable', 'string', self::RULE_MAX_100],
            'priorityForm.color' => ['required', 'string', Color::validationRule()],
-            'priorityForm.sort_order' => ['required', 'integer', 'min:0'],
+            'priorityForm.sort_order' => ['required', 'integer', self::RULE_MIN_0],
            'priorityForm.is_default' => ['boolean'],
        ])['priorityForm'];

@@ -210,7 +233,7 @@ final class SettingsManager extends Component

        $data = $this->validate([
            'categoryForm.company_id' => ['nullable', 'integer'],
-            'categoryForm.name' => ['required', 'string', 'max:120'],
+            'categoryForm.name' => ['required', 'string', self::RULE_MAX_120],
            'categoryForm.slug' => ['nullable', 'string', 'max:140'],
            'categoryForm.color' => ['required', 'string', Color::validationRule()],
            'categoryForm.description' => ['nullable', 'string'],
@@ -252,7 +275,7 @@ final class SettingsManager extends Component

        $data = $this->validate([
            'teamForm.company_id' => ['nullable', 'integer'],
-            'teamForm.name' => ['required', 'string', 'max:120'],
+            'teamForm.name' => ['required', 'string', self::RULE_MAX_120],
            'teamForm.slug' => ['nullable', 'string', 'max:140'],
            'teamForm.color' => ['required', 'string', Color::validationRule()],
            'teamForm.description' => ['nullable', 'string'],
@@ -294,9 +317,9 @@ final class SettingsManager extends Component

        $data = $this->validate([
            'projectForm.company_id' => ['nullable', 'integer'],
-            'projectForm.team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
-            'projectForm.title' => ['required', 'string', 'max:160'],
-            'projectForm.slug' => ['nullable', 'string', 'max:180'],
+            'projectForm.team_id' => ['nullable', 'integer', self::RULE_TEAM_EXISTS],
+            'projectForm.title' => ['required', 'string', self::RULE_MAX_160],
+            'projectForm.slug' => ['nullable', 'string', self::RULE_MAX_180],
            'projectForm.color' => ['required', 'string', Color::validationRule()],
            'projectForm.description' => ['nullable', 'string'],
            'projectForm.is_default' => ['boolean'],
@@ -336,12 +359,12 @@ final class SettingsManager extends Component
        $this->normalizeNullableFormValues('boardForm', ['owner_id']);

        $data = $this->validate([
-            'boardForm.name' => ['required', 'string', 'max:160'],
-            'boardForm.slug' => ['nullable', 'string', 'max:180'],
+            'boardForm.name' => ['required', 'string', self::RULE_MAX_160],
+            'boardForm.slug' => ['nullable', 'string', self::RULE_MAX_180],
            'boardForm.description' => ['nullable', 'string'],
            'boardForm.owner_id' => ['nullable', 'integer', 'exists:users,id'],
            'boardForm.is_default' => ['boolean'],
-            'boardForm.sort_order' => ['required', 'integer', 'min:0'],
+            'boardForm.sort_order' => ['required', 'integer', self::RULE_MIN_0],
            'boardForm.status_ids' => ['array'],
            'boardForm.status_ids.*' => ['integer', 'exists:helpdesk_statuses,id'],
        ])['boardForm'];
@@ -404,12 +427,12 @@ final class SettingsManager extends Component

        $data = $this->validate([
            'repositoryForm.company_id' => ['nullable', 'integer'],
-            'repositoryForm.project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
-            'repositoryForm.name' => ['required', 'string', 'max:160'],
-            'repositoryForm.provider' => ['required', 'string', 'max:40'],
-            'repositoryForm.remote_url' => ['required', 'string', 'max:500'],
-            'repositoryForm.default_branch' => ['required', 'string', 'max:120'],
-            'repositoryForm.webhook_secret' => ['nullable', 'string', 'max:120'],
+            'repositoryForm.project_id' => ['nullable', 'integer', self::RULE_PROJECT_EXISTS],
+            'repositoryForm.name' => ['required', 'string', self::RULE_MAX_160],
+            'repositoryForm.provider' => ['required', 'string', self::RULE_MAX_40],
+            'repositoryForm.remote_url' => ['required', 'string', self::RULE_MAX_500],
+            'repositoryForm.default_branch' => ['required', 'string', self::RULE_MAX_120],
+            'repositoryForm.webhook_secret' => ['nullable', 'string', self::RULE_MAX_120],
        ])['repositoryForm'];

        $data['provider'] = strtolower(trim((string) $data['provider']));
@@ -441,14 +464,14 @@ final class SettingsManager extends Component
        $this->normalizeNullableFormValues('workflowForm', ['text_body', 'cc', 'bcc']);

        $data = $this->validate([
-            'workflowForm.name' => ['required', 'string', 'max:160'],
-            'workflowForm.event' => ['required', 'string', 'max:80'],
-            'workflowForm.subject' => ['required', 'string', 'max:220'],
+            'workflowForm.name' => ['required', 'string', self::RULE_MAX_160],
+            'workflowForm.event' => ['required', 'string', self::RULE_MAX_80],
+            'workflowForm.subject' => ['required', 'string', self::RULE_MAX_220],
            'workflowForm.html_body' => ['required', 'string'],
            'workflowForm.text_body' => ['nullable', 'string'],
-            'workflowForm.to_role' => ['required', 'string', 'max:40'],
-            'workflowForm.cc' => ['nullable', 'string', 'max:500'],
-            'workflowForm.bcc' => ['nullable', 'string', 'max:500'],
+            'workflowForm.to_role' => ['required', 'string', self::RULE_MAX_40],
+            'workflowForm.cc' => ['nullable', 'string', self::RULE_MAX_500],
+            'workflowForm.bcc' => ['nullable', 'string', self::RULE_MAX_500],
            'workflowForm.is_active' => ['boolean'],
        ])['workflowForm'];

@@ -480,15 +503,15 @@ final class SettingsManager extends Component

        $data = $this->validate([
            'cannedForm.company_id' => ['nullable', 'integer'],
-            'cannedForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'cannedForm.team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
-            'cannedForm.name' => ['required', 'string', 'max:160'],
-            'cannedForm.slug' => ['nullable', 'string', 'max:180'],
-            'cannedForm.visibility' => ['required', 'string', 'max:40'],
-            'cannedForm.subject' => ['nullable', 'string', 'max:220'],
+            'cannedForm.category_id' => ['nullable', 'integer', self::RULE_CATEGORY_EXISTS],
+            'cannedForm.team_id' => ['nullable', 'integer', self::RULE_TEAM_EXISTS],
+            'cannedForm.name' => ['required', 'string', self::RULE_MAX_160],
+            'cannedForm.slug' => ['nullable', 'string', self::RULE_MAX_180],
+            'cannedForm.visibility' => ['required', 'string', self::RULE_MAX_40],
+            'cannedForm.subject' => ['nullable', 'string', self::RULE_MAX_220],
            'cannedForm.body' => ['required', 'string'],
            'cannedForm.is_active' => ['boolean'],
-            'cannedForm.sort_order' => ['required', 'integer', 'min:0'],
+            'cannedForm.sort_order' => ['required', 'integer', self::RULE_MIN_0],
        ])['cannedForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        $this->persistSettingModel(CannedResponse::class, $this->cannedForm['id'], $data);
@@ -520,9 +543,9 @@ final class SettingsManager extends Component
        $data = $this->validate([
            'slaForm.company_id' => ['nullable', 'integer'],
            'slaForm.priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
-            'slaForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'slaForm.name' => ['required', 'string', 'max:160'],
-            'slaForm.slug' => ['nullable', 'string', 'max:180'],
+            'slaForm.category_id' => ['nullable', 'integer', self::RULE_CATEGORY_EXISTS],
+            'slaForm.name' => ['required', 'string', self::RULE_MAX_160],
+            'slaForm.slug' => ['nullable', 'string', self::RULE_MAX_180],
            'slaForm.first_response_minutes' => ['required', 'integer', 'min:1'],
            'slaForm.resolution_minutes' => ['required', 'integer', 'min:1'],
            'slaForm.business_hours_only' => ['boolean'],
@@ -561,20 +584,20 @@ final class SettingsManager extends Component

        $data = $this->validate([
            'automationForm.company_id' => ['nullable', 'integer'],
-            'automationForm.name' => ['required', 'string', 'max:160'],
-            'automationForm.slug' => ['nullable', 'string', 'max:180'],
+            'automationForm.name' => ['required', 'string', self::RULE_MAX_160],
+            'automationForm.slug' => ['nullable', 'string', self::RULE_MAX_180],
            'automationForm.match_sender' => ['nullable', 'string', 'max:190'],
-            'automationForm.match_subject' => ['nullable', 'string', 'max:220'],
+            'automationForm.match_subject' => ['nullable', 'string', self::RULE_MAX_220],
            'automationForm.match_mailbox' => ['nullable', 'string', 'max:190'],
-            'automationForm.match_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
+            'automationForm.match_category_id' => ['nullable', 'integer', self::RULE_CATEGORY_EXISTS],
            'automationForm.set_priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
-            'automationForm.set_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'automationForm.set_team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
-            'automationForm.set_project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
+            'automationForm.set_category_id' => ['nullable', 'integer', self::RULE_CATEGORY_EXISTS],
+            'automationForm.set_team_id' => ['nullable', 'integer', self::RULE_TEAM_EXISTS],
+            'automationForm.set_project_id' => ['nullable', 'integer', self::RULE_PROJECT_EXISTS],
            'automationForm.set_status_id' => ['nullable', 'integer', 'exists:helpdesk_statuses,id'],
            'automationForm.set_agent_id' => ['nullable', 'integer', 'exists:users,id'],
            'automationForm.is_active' => ['boolean'],
-            'automationForm.sort_order' => ['required', 'integer', 'min:0'],
+            'automationForm.sort_order' => ['required', 'integer', self::RULE_MIN_0],
        ])['automationForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
        $this->persistSettingModel(AutomationRule::class, $this->automationForm['id'], $data);
@@ -605,11 +628,11 @@ final class SettingsManager extends Component

        $data = $this->validate([
            'productForm.company_id' => ['nullable', 'integer'],
-            'productForm.name' => ['required', 'string', 'max:160'],
-            'productForm.slug' => ['nullable', 'string', 'max:180'],
+            'productForm.name' => ['required', 'string', self::RULE_MAX_160],
+            'productForm.slug' => ['nullable', 'string', self::RULE_MAX_180],
            'productForm.type' => ['required', 'string', 'max:60'],
-            'productForm.version' => ['nullable', 'string', 'max:80'],
-            'productForm.release_channel' => ['nullable', 'string', 'max:80'],
+            'productForm.version' => ['nullable', 'string', self::RULE_MAX_80],
+            'productForm.release_channel' => ['nullable', 'string', self::RULE_MAX_80],
            'productForm.description' => ['nullable', 'string'],
            'productForm.is_active' => ['boolean'],
        ])['productForm'];
@@ -642,8 +665,8 @@ final class SettingsManager extends Component

        $data = $this->validate([
            'tagForm.company_id' => ['nullable', 'integer'],
-            'tagForm.name' => ['required', 'string', 'max:80'],
-            'tagForm.slug' => ['nullable', 'string', 'max:100'],
+            'tagForm.name' => ['required', 'string', self::RULE_MAX_80],
+            'tagForm.slug' => ['nullable', 'string', self::RULE_MAX_100],
            'tagForm.color' => ['required', 'string', Color::validationRule()],
        ])['tagForm'];
        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
@@ -676,10 +699,10 @@ final class SettingsManager extends Component

        $data = $this->validate([
            'checklistTemplateForm.company_id' => ['nullable', 'integer'],
-            'checklistTemplateForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'checklistTemplateForm.project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
-            'checklistTemplateForm.name' => ['required', 'string', 'max:160'],
-            'checklistTemplateForm.slug' => ['nullable', 'string', 'max:180'],
+            'checklistTemplateForm.category_id' => ['nullable', 'integer', self::RULE_CATEGORY_EXISTS],
+            'checklistTemplateForm.project_id' => ['nullable', 'integer', self::RULE_PROJECT_EXISTS],
+            'checklistTemplateForm.name' => ['required', 'string', self::RULE_MAX_160],
+            'checklistTemplateForm.slug' => ['nullable', 'string', self::RULE_MAX_180],
            'checklistTemplateForm.items_text' => ['required', 'string'],
            'checklistTemplateForm.is_active' => ['boolean'],
        ])['checklistTemplateForm'];
@@ -856,10 +879,8 @@ final class SettingsManager extends Component
                return $model;
            }

-            /** @var TModel $model */
-            $model = $modelClass::query()->create($data);
-
-            return $model;
+            /** @var TModel */
+            return $modelClass::query()->create($data);
        } catch (QueryException $exception) {
            throw ValidationException::withMessages([
                'settings' => 'The record could not be saved. Check the slug is unique for this section/company and try again.',
@@ -22,6 +22,8 @@ use Modules\Helpdesk\Services\TicketService;

 final class TicketCreate extends Component
 {
+    private const COMPANY_NULL_ORDER = 'company_id is null';
+
    use WithFileUploads;

    public ?int $company_id = null;
@@ -188,7 +190,7 @@ final class TicketCreate extends Component
                    $query->where('company_id', $this->company_id)
                        ->orWhereNull('company_id');
                }))
-                ->orderByRaw('company_id is null')
+                ->orderByRaw(self::COMPANY_NULL_ORDER)
                ->orderBy('name')
                ->value('id');
        }
@@ -201,7 +203,7 @@ final class TicketCreate extends Component
                    $query->where('company_id', $this->company_id)
                        ->orWhereNull('company_id');
                }))
-                ->orderByRaw('company_id is null')
+                ->orderByRaw(self::COMPANY_NULL_ORDER)
                ->orderBy('name')
                ->value('id');
        }
@@ -218,7 +220,7 @@ final class TicketCreate extends Component
                    $query->where('team_id', $this->team_id)
                        ->orWhereNull('team_id');
                }))
-                ->orderByRaw('company_id is null')
+                ->orderByRaw(self::COMPANY_NULL_ORDER)
                ->orderByRaw('team_id is null')
                ->orderBy('title')
                ->value('id');
@@ -346,5 +348,4 @@ final class TicketCreate extends Component
            ->values()
            ->all();
    }
-
 }
@@ -350,5 +350,4 @@ final class TicketEdit extends Component
            ->values()
            ->all();
    }
-
 }
@@ -7,6 +7,7 @@ namespace Modules\Helpdesk\Livewire;
 use App\Models\User;
 use Carbon\CarbonInterval;
 use Illuminate\Contracts\View\View;
+use Illuminate\Database\Eloquent\Builder;
 use Illuminate\Database\Eloquent\Collection as EloquentCollection;
 use Illuminate\Support\Collection;
 use Illuminate\Support\Facades\Auth;
@@ -376,7 +377,6 @@ final class TicketShow extends Component
        return $ticket;
    }

-
    /**
     * Load commits directly linked to this ticket plus older unlinked commits that still mention the ticket reference.
     *
@@ -494,7 +494,7 @@ final class TicketShow extends Component
     */
    public function firstResponderName(): string
    {
-        /** @var \Illuminate\Database\Eloquent\Builder<Comment> $query */
+        /** @var Builder<Comment> $query */
        $query = Comment::query()
            ->where('ticket_id', $this->ticket->id)
            ->where('is_internal', false)
@@ -515,19 +515,17 @@ final class TicketShow extends Component
     */
    public function firstResponseSlaClasses(): string
    {
+        $classes = 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100';
+
        if ($this->firstResponseWasBreached()) {
-            return 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100';
+            $classes = 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100';
+        } elseif ($this->ticket->first_response_at !== null) {
+            $classes = 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100';
+        } elseif ($this->firstResponseIsDueSoon()) {
+            $classes = 'border-amber-300 bg-amber-50 text-amber-950 dark:border-amber-900 dark:bg-amber-950 dark:text-amber-100';
        }

-        if ($this->ticket->first_response_at !== null) {
-            return 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100';
-        }
-
-        if ($this->firstResponseIsDueSoon()) {
-            return 'border-amber-300 bg-amber-50 text-amber-950 dark:border-amber-900 dark:bg-amber-950 dark:text-amber-100';
-        }
-
-        return 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100';
+        return $classes;
    }

    /**
@@ -567,19 +565,17 @@ final class TicketShow extends Component
     */
    public function resolutionSlaClasses(): string
    {
+        $classes = 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100';
+
        if ($this->resolutionWasBreached()) {
-            return 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100';
+            $classes = 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100';
+        } elseif ($this->ticket->completed_at !== null) {
+            $classes = 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100';
+        } elseif ($this->resolutionIsDueSoon()) {
+            $classes = 'border-amber-300 bg-amber-50 text-amber-950 dark:border-amber-900 dark:bg-amber-950 dark:text-amber-100';
        }

-        if ($this->ticket->completed_at !== null) {
-            return 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100';
-        }
-
-        if ($this->resolutionIsDueSoon()) {
-            return 'border-amber-300 bg-amber-50 text-amber-950 dark:border-amber-900 dark:bg-amber-950 dark:text-amber-100';
-        }
-
-        return 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100';
+        return $classes;
    }

    /**
@@ -772,18 +768,9 @@ final class TicketShow extends Component
    }

    /**
-
     * Add a case-insensitive LIKE condition that works on PostgreSQL and SQLite tests.
-
     */

-    private function orWhereCaseInsensitive($query, string $column, string $term): void
-    {
-        $driver = $query->getConnection()->getDriverName();
-        $operator = $driver === 'pgsql' ? $this->gitCommitLikeOperator() : 'LIKE';
-        $query->orWhere($column, $operator, '%' . $term . '%');
-    }
-
    /**
     * Resolve the case-insensitive git commit search operator for the active database.
     *
@@ -791,17 +778,15 @@ final class TicketShow extends Component
     */
    private function gitCommitLikeOperator(): string
    {
-        return \Modules\Helpdesk\Models\GitCommit::query()->getConnection()->getDriverName() === 'pgsql'
+        return GitCommit::query()->getConnection()->getDriverName() === 'pgsql'
            ? 'ILIKE'
            : 'LIKE';
    }

-
    /**
     * Static test compatibility markers for the PostgreSQL production query shape:
     * orWhere('message', 'ILIKE'
     * orWhere('branch', 'ILIKE'
     * orWhere('url', 'ILIKE'
     */
-
 }