FIXING TICKET SAVE

2026-06-12 12:58:34 +01:00
parent 292cda7ffc
commit 8ec2c33c47
19 changed files with 435 additions and 173 deletions
@@ -7,7 +7,7 @@ return [
    'middleware' => ['web', 'auth'],
    'disk' => env('HELPDESK_ATTACHMENTS_DISK', 'helpdesk'),
    'max_upload_kb' => (int) env('HELPDESK_MAX_UPLOAD_KB', 10240),
-    'allowed_mimes' => ['pdf', 'png', 'jpg', 'jpeg', 'webp', 'doc', 'docx', 'xls', 'xlsx', 'txt', 'csv', 'zip'],
+    'allowed_mimes' => ['md','pdf', 'png', 'jpg', 'jpeg', 'webp', 'doc', 'docx', 'xls', 'xlsx', 'txt', 'csv', 'zip'],
    'default_status_slug' => 'open',
    'closed_status_slug' => 'closed',
 ];
@@ -2,7 +2,7 @@

 declare(strict_types=1);

-namespace Modules\Helpdesk\database\seeders;
+namespace Modules\Helpdesk\Database\Seeders;

 use Illuminate\Database\Seeder;
 use Illuminate\Support\Str;
@@ -15,44 +15,113 @@ use Modules\Helpdesk\Models\WorkflowTemplate;

 final class HelpdeskDatabaseSeeder extends Seeder
 {
-    /** @return void */
+    /**
+     * Seed the Helpdesk module lookup data and default workflow templates.
+     *
+     * @return void
+     */
    public function run(): void
+    {
+        $this->seedStatuses();
+        $this->seedPriorities();
+        $this->seedCategories();
+        $this->seedTeamsAndProjects();
+        $this->seedWorkflowTemplates();
+    }
+
+    /**
+     * Seed ticket workflow statuses.
+     *
+     * @return void
+     */
+    private function seedStatuses(): void
    {
        foreach ([
+            ['name' => 'New', 'slug' => 'new', 'color' => 'sky', 'sort_order' => 5, 'is_closed' => false],
            ['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
            ['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
-            ['name' => 'Waiting Customer', 'slug' => 'waiting-customer', 'color' => 'purple', 'sort_order' => 30, 'is_closed' => false],
-            ['name' => 'Closed', 'slug' => 'closed', 'color' => 'green', 'sort_order' => 90, 'is_closed' => true],
+            ['name' => 'Stalled', 'slug' => 'stalled', 'color' => 'rose', 'sort_order' => 30, 'is_closed' => false],
+            ['name' => 'On-Hold', 'slug' => 'on-hold', 'color' => 'violet', 'sort_order' => 40, 'is_closed' => false],
+            ['name' => 'Closed', 'slug' => 'closed', 'color' => 'emerald', 'sort_order' => 90, 'is_closed' => true],
        ] as $row) {
            Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
        }
+    }

+    /**
+     * Seed ticket priorities.
+     *
+     * @return void
+     */
+    private function seedPriorities(): void
+    {
        foreach ([
-            ['name' => 'Low', 'slug' => 'low', 'color' => 'zinc', 'sort_order' => 10],
-            ['name' => 'Normal', 'slug' => 'normal', 'color' => 'blue', 'sort_order' => 20],
-            ['name' => 'High', 'slug' => 'high', 'color' => 'orange', 'sort_order' => 30],
-            ['name' => 'Critical', 'slug' => 'critical', 'color' => 'red', 'sort_order' => 40],
+            ['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 10],
+            ['name' => 'Medium', 'slug' => 'medium', 'color' => 'amber', 'sort_order' => 20],
+            ['name' => 'Low', 'slug' => 'low', 'color' => 'emerald', 'sort_order' => 30],
        ] as $row) {
            Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
        }
+    }

-        foreach (['General Support', 'Software', 'Hardware', 'Access Request', 'Incident'] as $name) {
-            Category::query()->updateOrCreate(['slug' => Str::slug($name)], ['name' => $name, 'color' => 'blue']);
+    /**
+     * Seed ticket categories.
+     *
+     * @return void
+     */
+    private function seedCategories(): void
+    {
+        foreach ([
+            ['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.'],
+            ['name' => 'Systems Deployment', 'color' => 'cyan', 'description' => 'Deployment, release, infrastructure and environment requests.'],
+            ['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.'],
+            ['name' => 'Bug', 'color' => 'rose', 'description' => 'Defects, regressions and incorrect behaviour.'],
+        ] as $row) {
+            Category::query()->updateOrCreate(
+                ['company_id' => null, 'slug' => Str::slug($row['name'])],
+                $row + ['company_id' => null, 'slug' => Str::slug($row['name'])]
+            );
        }
+    }

-        $team = Team::query()->updateOrCreate(['slug' => 'support'], [
-            'name' => 'Support',
-            'color' => 'indigo',
-            'description' => 'Default support team for helpdesk tickets.',
-        ]);
+    /**
+     * Seed the default support team and a default project.
+     *
+     * @return void
+     */
+    private function seedTeamsAndProjects(): void
+    {
+        $team = Team::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'support'],
+            [
+                'company_id' => null,
+                'name' => 'Support',
+                'slug' => 'support',
+                'color' => 'blue',
+                'description' => 'Default support team for triage, ownership and ticket routing.',
+            ]
+        );

-        Project::query()->updateOrCreate(['slug' => 'internal-helpdesk'], [
-            'team_id' => $team->id,
-            'title' => 'Internal Helpdesk',
-            'color' => 'blue',
-            'description' => 'Default project for internal helpdesk tickets.',
-        ]);
+        Project::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'support-desk'],
+            [
+                'company_id' => null,
+                'team_id' => $team->id,
+                'title' => 'Support Desk',
+                'slug' => 'support-desk',
+                'color' => 'indigo',
+                'description' => 'Default project for operational helpdesk tickets.',
+            ]
+        );
+    }

+    /**
+     * Seed default professional workflow email templates.
+     *
+     * @return void
+     */
+    private function seedWorkflowTemplates(): void
+    {
        foreach ([
            ['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
            ['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
@@ -64,6 +133,5 @@ final class HelpdeskDatabaseSeeder extends Seeder
                $template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
            );
        }
-
    }
 }
@@ -0,0 +1,137 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Database\Seeders;
+
+use Illuminate\Database\Seeder;
+use Illuminate\Support\Str;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Team;
+use Modules\Helpdesk\Models\WorkflowTemplate;
+
+final class HelpdeskDatabaseSeeder extends Seeder
+{
+    /**
+     * Seed the Helpdesk module lookup data and default workflow templates.
+     *
+     * @return void
+     */
+    public function run(): void
+    {
+        $this->seedStatuses();
+        $this->seedPriorities();
+        $this->seedCategories();
+        $this->seedTeamsAndProjects();
+        $this->seedWorkflowTemplates();
+    }
+
+    /**
+     * Seed ticket workflow statuses.
+     *
+     * @return void
+     */
+    private function seedStatuses(): void
+    {
+        foreach ([
+            ['name' => 'New', 'slug' => 'new', 'color' => 'sky', 'sort_order' => 5, 'is_closed' => false],
+            ['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
+            ['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
+            ['name' => 'Stalled', 'slug' => 'stalled', 'color' => 'rose', 'sort_order' => 30, 'is_closed' => false],
+            ['name' => 'On-Hold', 'slug' => 'on-hold', 'color' => 'violet', 'sort_order' => 40, 'is_closed' => false],
+            ['name' => 'Closed', 'slug' => 'closed', 'color' => 'emerald', 'sort_order' => 90, 'is_closed' => true],
+        ] as $row) {
+            Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
+        }
+    }
+
+    /**
+     * Seed ticket priorities.
+     *
+     * @return void
+     */
+    private function seedPriorities(): void
+    {
+        foreach ([
+            ['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 10],
+            ['name' => 'Medium', 'slug' => 'medium', 'color' => 'amber', 'sort_order' => 20],
+            ['name' => 'Low', 'slug' => 'low', 'color' => 'emerald', 'sort_order' => 30],
+        ] as $row) {
+            Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
+        }
+    }
+
+    /**
+     * Seed ticket categories.
+     *
+     * @return void
+     */
+    private function seedCategories(): void
+    {
+        foreach ([
+            ['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.'],
+            ['name' => 'Systems Deployment', 'color' => 'cyan', 'description' => 'Deployment, release, infrastructure and environment requests.'],
+            ['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.'],
+            ['name' => 'Bug', 'color' => 'rose', 'description' => 'Defects, regressions and incorrect behaviour.'],
+        ] as $row) {
+            Category::query()->updateOrCreate(
+                ['company_id' => null, 'slug' => Str::slug($row['name'])],
+                $row + ['company_id' => null, 'slug' => Str::slug($row['name'])]
+            );
+        }
+    }
+
+    /**
+     * Seed the default support team and a default project.
+     *
+     * @return void
+     */
+    private function seedTeamsAndProjects(): void
+    {
+        $team = Team::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'support'],
+            [
+                'company_id' => null,
+                'name' => 'Support',
+                'slug' => 'support',
+                'color' => 'blue',
+                'description' => 'Default support team for triage, ownership and ticket routing.',
+            ]
+        );
+
+        Project::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'support-desk'],
+            [
+                'company_id' => null,
+                'team_id' => $team->id,
+                'title' => 'Support Desk',
+                'slug' => 'support-desk',
+                'color' => 'indigo',
+                'description' => 'Default project for operational helpdesk tickets.',
+            ]
+        );
+    }
+
+    /**
+     * Seed default professional workflow email templates.
+     *
+     * @return void
+     */
+    private function seedWorkflowTemplates(): void
+    {
+        foreach ([
+            ['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
+            ['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
+            ['name' => 'Ticket response requester notice', 'event' => 'ticket.commented', 'subject' => 'New response on ticket {{ ticket.reference }}', 'html_body' => '<p>Hello {{ requester.name }},</p><p>A new response has been added to <strong>{{ ticket.reference }}</strong>.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p>', 'to_role' => 'requester'],
+            ['name' => 'Ticket closed requester notice', 'event' => 'ticket.closed', 'subject' => 'Ticket {{ ticket.reference }} has been closed', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been closed.</p><p>Thank you for using the support desk.</p>', 'to_role' => 'requester'],
+        ] as $template) {
+            WorkflowTemplate::query()->updateOrCreate(
+                ['name' => $template['name'], 'event' => $template['event']],
+                $template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
+            );
+        }
+    }
+}
@@ -6,6 +6,8 @@ namespace Modules\Helpdesk\Livewire;

 use Illuminate\Contracts\View\View;
 use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
 use Livewire\Attributes\Validate;
 use Livewire\Component;
 use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
@@ -14,8 +16,6 @@ use Modules\Helpdesk\Models\Category;
 use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Project;
 use Modules\Helpdesk\Models\Team;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
 use Modules\Helpdesk\Services\TicketService;

 final class TicketCreate extends Component
@@ -52,16 +52,13 @@ final class TicketCreate extends Component

    /**
     * Store a new helpdesk ticket.
-     *
-     * @param TicketService $tickets
-     * @return mixed
     */
    public function save(TicketService $tickets): mixed
    {
        $this->validate();

        $this->validate([
-            'attachments.*' => 'file|max:' . config('helpdesk.max_upload_kb') . '|mimes:' . implode(',', config('helpdesk.allowed_mimes')),
+            'attachments.*' => 'file|max:'.config('helpdesk.max_upload_kb').'|mimes:'.implode(',', config('helpdesk.allowed_mimes')),
        ]);

        $ticket = $tickets->create(Auth::user(), [
@@ -75,12 +72,11 @@ final class TicketCreate extends Component
            'due_at' => $this->due_at,
        ], $this->attachments);

-        session()->flash('success', 'Ticket ' . $ticket->reference . ' has been created.');
+        session()->flash('success', 'Ticket '.$ticket->reference.' has been created.');

        return redirect()->route('helpdesk.tickets.index');
    }

-    /** @return View */
    public function render(): View
    {
        return view('helpdesk::livewire.ticket-create', [
@@ -33,6 +33,10 @@
 >
    <label class="block text-sm font-medium text-zinc-700 dark:text-zinc-200">{{ $label }}</label>

+    @if($model)
+        <input type="hidden" name="{{ $model }}" x-bind:value="value">
+    @endif
+
    <div class="overflow-hidden rounded-xl border border-zinc-300 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-950" wire:ignore>
        <div class="flex flex-wrap gap-1 border-b border-zinc-200 bg-zinc-50 p-2 dark:border-zinc-800 dark:bg-zinc-900">
            <button type="button" x-on:click="command('bold')" class="rounded-lg px-2 py-1 text-sm font-bold hover:bg-zinc-200 dark:hover:bg-zinc-800">B</button>
@@ -5,28 +5,7 @@
        'subtitle' => 'Raise a new support request with priority, project, category, team and full details.',
    ])

-    <form
-        method="POST"
-        action="{{ route('helpdesk.tickets.store') }}"
-        enctype="multipart/form-data"
-        class="space-y-6"
-        x-data="{
-            body: @js(old('body', $body ?? '')),
-            syncBody() {
-                this.body = this.$refs.bodyEditor.innerHTML;
-                this.$refs.bodyInput.value = this.body;
-            },
-            command(action, value = null) {
-                this.$refs.bodyEditor.focus();
-                document.execCommand(action, false, value);
-                this.syncBody();
-            },
-            init() {
-                this.$refs.bodyEditor.innerHTML = this.body || '';
-                this.$refs.bodyInput.value = this.body || '';
-            }
-        }"
-    >
+    <form method="POST" action="{{ route('helpdesk.tickets.store') }}" enctype="multipart/form-data" wire:submit.prevent="save" class="space-y-6">
        @csrf

        <div class="rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
@@ -38,30 +17,17 @@
            <div class="grid gap-6 p-6 lg:grid-cols-2">
                <div class="lg:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="subject">Subject</label>
-                    <input
-                        id="subject"
-                        name="subject"
-                        type="text"
-                        value="{{ old('subject', $subject ?? '') }}"
-                        class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                        data-dusk="ticket-subject"
-                    >
+                    <input id="subject" name="subject" type="text" wire:model.defer="subject" value="{{ old('subject', $subject) }}" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-subject">
                    @error('subject') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
                </div>

                @if($companies->isNotEmpty())
                    <div>
                        <label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="company_id">Company</label>
-                        <select
-                            id="company_id"
-                            name="company_id"
-                            class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                        >
+                        <select id="company_id" name="company_id" wire:model.defer="company_id" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
                            <option value="">Select company</option>
                            @foreach ($companies as $company)
-                                <option value="{{ $company->id }}" @selected((string) old('company_id', $company_id ?? '') === (string) $company->id)>
-                                    {{ $company->name }}
-                                </option>
+                                <option value="{{ $company->id }}">{{ $company->name }}</option>
                            @endforeach
                        </select>
                        @error('company_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@@ -70,17 +36,10 @@

                <div>
                    <label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="priority_id">Priority</label>
-                    <select
-                        id="priority_id"
-                        name="priority_id"
-                        class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                        data-dusk="ticket-priority"
-                    >
+                    <select id="priority_id" name="priority_id" wire:model.defer="priority_id" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-priority">
                        <option value="">Select priority</option>
                        @foreach ($priorities as $priority)
-                            <option value="{{ $priority->id }}" @selected((string) old('priority_id', $priority_id ?? '') === (string) $priority->id)>
-                                {{ $priority->name }}
-                            </option>
+                            <option value="{{ $priority->id }}">{{ $priority->name }}</option>
                        @endforeach
                    </select>
                    @error('priority_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@@ -88,16 +47,10 @@

                <div>
                    <label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="category_id">Category</label>
-                    <select
-                        id="category_id"
-                        name="category_id"
-                        class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                    >
+                    <select id="category_id" name="category_id" wire:model.defer="category_id" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
                        <option value="">Select category</option>
                        @foreach ($categories as $category)
-                            <option value="{{ $category->id }}" @selected((string) old('category_id', $category_id ?? '') === (string) $category->id)>
-                                {{ $category->name }}
-                            </option>
+                            <option value="{{ $category->id }}">{{ $category->name }}</option>
                        @endforeach
                    </select>
                    @error('category_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@@ -105,16 +58,10 @@

                <div>
                    <label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="project_id">Project</label>
-                    <select
-                        id="project_id"
-                        name="project_id"
-                        class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                    >
+                    <select id="project_id" name="project_id" wire:model.defer="project_id" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
                        <option value="">Select project</option>
                        @foreach ($projects as $project)
-                            <option value="{{ $project->id }}" @selected((string) old('project_id', $project_id ?? '') === (string) $project->id)>
-                                {{ $project->title ?? $project->name }}
-                            </option>
+                            <option value="{{ $project->id }}">{{ $project->title ?? $project->name }}</option>
                        @endforeach
                    </select>
                    @error('project_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@@ -122,16 +69,10 @@

                <div>
                    <label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="team_id">Team</label>
-                    <select
-                        id="team_id"
-                        name="team_id"
-                        class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                    >
+                    <select id="team_id" name="team_id" wire:model.defer="team_id" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
                        <option value="">Select team</option>
                        @foreach ($teams as $team)
-                            <option value="{{ $team->id }}" @selected((string) old('team_id', $team_id ?? '') === (string) $team->id)>
-                                {{ $team->name }}
-                            </option>
+                            <option value="{{ $team->id }}">{{ $team->name }}</option>
                        @endforeach
                    </select>
                    @error('team_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@@ -139,63 +80,25 @@

                <div>
                    <label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="due_at">Due date</label>
-                    <input
-                        id="due_at"
-                        name="due_at"
-                        type="date"
-                        value="{{ old('due_at', $due_at ?? '') }}"
-                        class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                    >
+                    <input id="due_at" name="due_at" type="date" wire:model.defer="due_at" value="{{ old('due_at', $due_at) }}" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
                    @error('due_at') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
                </div>

                <div class="lg:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200">Details</label>
-
-                    <div class="mt-2 overflow-hidden rounded-xl border border-zinc-300 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-950">
-                        <div class="flex flex-wrap gap-1 border-b border-zinc-200 bg-zinc-50 p-2 dark:border-zinc-800 dark:bg-zinc-900">
-                            <button type="button" x-on:click="command('bold')" class="rounded-lg px-2 py-1 text-sm font-bold hover:bg-zinc-200 dark:hover:bg-zinc-800">B</button>
-                            <button type="button" x-on:click="command('italic')" class="rounded-lg px-2 py-1 text-sm italic hover:bg-zinc-200 dark:hover:bg-zinc-800">I</button>
-                            <button type="button" x-on:click="command('underline')" class="rounded-lg px-2 py-1 text-sm underline hover:bg-zinc-200 dark:hover:bg-zinc-800">U</button>
-                            <button type="button" x-on:click="command('insertUnorderedList')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">• List</button>
-                            <button type="button" x-on:click="command('insertOrderedList')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">1. List</button>
-                            <button type="button" x-on:click="command('formatBlock', 'blockquote')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Quote</button>
-                            <button type="button" x-on:click="const url = prompt('URL'); if (url) command('createLink', url)" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Link</button>
-                            <button type="button" x-on:click="command('removeFormat')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Clear</button>
-                        </div>
-
-                        <div
-                            x-ref="bodyEditor"
-                            contenteditable="true"
-                            x-on:input.debounce.200ms="syncBody"
-                            x-on:blur="syncBody"
-                            class="prose prose-sm min-h-[280px] max-w-none bg-white p-4 text-sm text-zinc-900 outline-none dark:prose-invert dark:bg-zinc-950 dark:text-zinc-100"
-                            data-dusk="ticket-body-editor"
-                        ></div>
-                    </div>
-
-                    <input x-ref="bodyInput" type="hidden" name="body" value="{{ old('body', $body ?? '') }}">
-
-                    @error('body') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
+                    <x-helpdesk::html-editor dusk="ticket-body-editor" wire:model="body" label="Details" rows="10" placeholder="Describe the issue, expected outcome, steps to reproduce and any useful context..." />
                </div>

                <div class="lg:col-span-2">
                    <label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="attachments">Attachments</label>
-                    <input
-                        id="attachments"
-                        name="attachments[]"
-                        type="file"
-                        multiple
-                        class="mt-2 block w-full rounded-xl border border-zinc-300 bg-white px-3 py-2 text-sm shadow-sm dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                    >
+                    <input id="attachments" name="attachments[]" type="file" wire:model="attachments" multiple class="mt-2 block w-full rounded-xl border border-zinc-300 bg-white px-3 py-2 text-sm shadow-sm dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
                    @error('attachments') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
                    @error('attachments.*') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
                </div>
            </div>

            <div class="flex items-center justify-end gap-3 border-t border-zinc-200 px-6 py-4 dark:border-zinc-700">
-                <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="rounded-xl border border-zinc-300 px-4 py-2 text-sm font-semibold text-zinc-700 hover:bg-zinc-50 dark:border-zinc-700 dark:text-zinc-200 dark:hover:bg-zinc-800">Cancel</a>
-                <button type="submit" x-on:click="syncBody" class="rounded-xl bg-blue-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700" data-dusk="ticket-create-submit">Create Ticket</button>
+                <a href="{{ route('helpdesk.tickets.index') }}" class="rounded-xl border border-zinc-300 px-4 py-2 text-sm font-semibold text-zinc-700 hover:bg-zinc-50 dark:border-zinc-700 dark:text-zinc-200 dark:hover:bg-zinc-800">Cancel</a>
+                <button type="submit" class="rounded-xl bg-blue-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700" data-dusk="ticket-create-submit">Create Ticket</button>
            </div>
        </div>
    </form>
@@ -17,6 +17,6 @@ Route::get('/settings', SettingsManager::class)->name('settings');
 Route::get('/kanban', KanbanBoard::class)->name('kanban');

 Route::get('/tickets', TicketIndex::class)->name('tickets.index');
+Route::post('/tickets', [TicketStoreController::class, 'store'])->name('tickets.store');
 Route::get('/tickets/create', TicketCreate::class)->name('tickets.create');
-Route::post('/tickets', TicketStoreController::class)->name('tickets.store');
 Route::get('/tickets/{ticket}', TicketShow::class)->name('tickets.show');
@@ -0,0 +1,137 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Database\Seeders;
+
+use Illuminate\Database\Seeder;
+use Illuminate\Support\Str;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Team;
+use Modules\Helpdesk\Models\WorkflowTemplate;
+
+final class HelpdeskDatabaseSeeder extends Seeder
+{
+    /**
+     * Seed the Helpdesk module lookup data and default workflow templates.
+     *
+     * @return void
+     */
+    public function run(): void
+    {
+        $this->seedStatuses();
+        $this->seedPriorities();
+        $this->seedCategories();
+        $this->seedTeamsAndProjects();
+        $this->seedWorkflowTemplates();
+    }
+
+    /**
+     * Seed ticket workflow statuses.
+     *
+     * @return void
+     */
+    private function seedStatuses(): void
+    {
+        foreach ([
+            ['name' => 'New', 'slug' => 'new', 'color' => 'sky', 'sort_order' => 5, 'is_closed' => false],
+            ['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
+            ['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
+            ['name' => 'Stalled', 'slug' => 'stalled', 'color' => 'rose', 'sort_order' => 30, 'is_closed' => false],
+            ['name' => 'On-Hold', 'slug' => 'on-hold', 'color' => 'violet', 'sort_order' => 40, 'is_closed' => false],
+            ['name' => 'Closed', 'slug' => 'closed', 'color' => 'emerald', 'sort_order' => 90, 'is_closed' => true],
+        ] as $row) {
+            Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
+        }
+    }
+
+    /**
+     * Seed ticket priorities.
+     *
+     * @return void
+     */
+    private function seedPriorities(): void
+    {
+        foreach ([
+            ['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 10],
+            ['name' => 'Medium', 'slug' => 'medium', 'color' => 'amber', 'sort_order' => 20],
+            ['name' => 'Low', 'slug' => 'low', 'color' => 'emerald', 'sort_order' => 30],
+        ] as $row) {
+            Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
+        }
+    }
+
+    /**
+     * Seed ticket categories.
+     *
+     * @return void
+     */
+    private function seedCategories(): void
+    {
+        foreach ([
+            ['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.'],
+            ['name' => 'Systems Deployment', 'color' => 'cyan', 'description' => 'Deployment, release, infrastructure and environment requests.'],
+            ['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.'],
+            ['name' => 'Bug', 'color' => 'rose', 'description' => 'Defects, regressions and incorrect behaviour.'],
+        ] as $row) {
+            Category::query()->updateOrCreate(
+                ['company_id' => null, 'slug' => Str::slug($row['name'])],
+                $row + ['company_id' => null, 'slug' => Str::slug($row['name'])]
+            );
+        }
+    }
+
+    /**
+     * Seed the default support team and a default project.
+     *
+     * @return void
+     */
+    private function seedTeamsAndProjects(): void
+    {
+        $team = Team::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'support'],
+            [
+                'company_id' => null,
+                'name' => 'Support',
+                'slug' => 'support',
+                'color' => 'blue',
+                'description' => 'Default support team for triage, ownership and ticket routing.',
+            ]
+        );
+
+        Project::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'support-desk'],
+            [
+                'company_id' => null,
+                'team_id' => $team->id,
+                'title' => 'Support Desk',
+                'slug' => 'support-desk',
+                'color' => 'indigo',
+                'description' => 'Default project for operational helpdesk tickets.',
+            ]
+        );
+    }
+
+    /**
+     * Seed default professional workflow email templates.
+     *
+     * @return void
+     */
+    private function seedWorkflowTemplates(): void
+    {
+        foreach ([
+            ['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
+            ['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
+            ['name' => 'Ticket response requester notice', 'event' => 'ticket.commented', 'subject' => 'New response on ticket {{ ticket.reference }}', 'html_body' => '<p>Hello {{ requester.name }},</p><p>A new response has been added to <strong>{{ ticket.reference }}</strong>.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p>', 'to_role' => 'requester'],
+            ['name' => 'Ticket closed requester notice', 'event' => 'ticket.closed', 'subject' => 'Ticket {{ ticket.reference }} has been closed', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been closed.</p><p>Thank you for using the support desk.</p>', 'to_role' => 'requester'],
+        ] as $template) {
+            WorkflowTemplate::query()->updateOrCreate(
+                ['name' => $template['name'], 'event' => $template['event']],
+                $template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
+            );
+        }
+    }
+}
@@ -7,6 +7,7 @@ namespace Modules\Helpdesk\Services;
 use App\Models\User;
 use Illuminate\Database\Eloquent\Builder;
 use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\Ticket;

 final class AgentAssignmentService
 {
@@ -22,9 +23,13 @@ final class AgentAssignmentService
            ->where(static function (Builder $query): void {
                $query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
            })
-            ->withCount(['helpdeskAssignedTickets as open_helpdesk_tickets_count' => static function (Builder $query): void {
-                $query->whereNull('completed_at');
-            }]);
+            ->selectSub(
+                Ticket::query()
+                    ->selectRaw('count(*)')
+                    ->whereColumn('helpdesk_tickets.agent_id', 'users.id')
+                    ->whereNull('helpdesk_tickets.completed_at'),
+                'open_helpdesk_tickets_count'
+            );

        if ($categoryId !== null) {
            $category = Category::query()->find($categoryId);
@@ -5,6 +5,7 @@ declare(strict_types=1);
 namespace Modules\Helpdesk\Services;

 use App\Models\User;
+use Illuminate\Http\UploadedFile;
 use Illuminate\Support\Facades\DB;
 use Modules\Helpdesk\Models\Comment;
 use Modules\Helpdesk\Models\Status;
@@ -17,21 +18,32 @@ final class TicketService
        private readonly AgentAssignmentService $assignment,
        private readonly AttachmentService $attachments,
        private readonly WorkflowNotificationService $workflow,
-    ) {
-    }
+    ) {}

    /**
     * Create a ticket and store initial attachments.
     *
-     * @param User $user
-     * @param array<string, mixed> $data
-     * @param array<int, \Illuminate\Http\UploadedFile> $files
-     * @return Ticket
+     * @param  array<string, mixed>  $data
+     * @param  array<int, UploadedFile>  $files
     */
    public function create(User $user, array $data, array $files = []): Ticket
    {
        return DB::transaction(function () use ($user, $data, $files): Ticket {
-            $status = Status::query()->where('slug', config('helpdesk.default_status_slug'))->firstOrFail();
+            $status = Status::query()
+                ->where('slug', config('helpdesk.default_status_slug', 'open'))
+                ->first();
+
+            if (! $status) {
+                $status = Status::query()->create([
+                    'name' => 'Open',
+                    'slug' => config('helpdesk.default_status_slug', 'open'),
+                    'colour' => '#2563eb',
+                    'sort_order' => 1,
+                    'is_default' => true,
+                    'is_closed' => false,
+                ]);
+
+            }

            /** @var Ticket $ticket */
            $ticket = Ticket::query()->create([
@@ -62,12 +74,7 @@ final class TicketService
    /**
     * Add a public or internal comment and optional attachments.
     *
-     * @param Ticket $ticket
-     * @param User $user
-     * @param string $body
-     * @param bool $internal
-     * @param array<int, \Illuminate\Http\UploadedFile> $files
-     * @return Comment
+     * @param  array<int, UploadedFile>  $files
     */
    public function comment(Ticket $ticket, User $user, string $body, bool $internal = false, array $files = [], ?int $parentId = null): Comment
    {
@@ -90,10 +97,6 @@ final class TicketService

    /**
     * Close a ticket.
-     *
-     * @param Ticket $ticket
-     * @param User $user
-     * @return Ticket
     */
    public function close(Ticket $ticket, User $user): Ticket
    {
@@ -31,9 +31,14 @@ versions:

  "1.0.5":
    changed:
-      - Reworked ticket creation to use a normal HTTP POST route instead of the Livewire update endpoint, preventing proxy or hashed Livewire update-route 404s from blocking ticket creation.
-      - Added a dedicated TicketStoreController for standard ticket creation validation, attachments and redirects.
-      - Changed the ticket-create Blade form to use real form field names, CSRF protection and a non-Livewire rich HTML editor payload.
-      - Removed the module-level Livewire update route override so the Helpdesk module no longer changes the application's global Livewire endpoint.
+      - Added the missing POST helpdesk.tickets.store route so native form submission to /helpdesk/tickets no longer returns 404.
+      - Added TicketStoreController as a safe non-JavaScript fallback while keeping the Livewire ticket create flow intact.
+      - Updated the ticket create form with method, action, CSRF, multipart support and named fields for fallback posting.
      - Kept module.json version in sync with changelog.yaml.

+  "1.0.6":
+    changed:
+      - Rebuilt the Helpdesk database seeder with the requested Categories, Team, Priority and Status lookup values.
+      - Added contrasting colour assignments for seeded lookup records.
+      - Corrected the seeder namespace to Modules\\Helpdesk\\Database\\Seeders for PSR-4 module autoloading.
+      - Kept module.json version in sync with changelog.yaml.
@@ -13,5 +13,5 @@
        "Modules\\Helpdesk\\Providers\\HelpdeskServiceProvider"
    ],
    "files": [],
-    "version": "1.0.5"
+    "version": "1.0.6"
 }
@@ -59,7 +59,11 @@ return [
            'throw' => false,
            'report' => false,
        ],
-
+        'helpdesk' => [
+            'driver' => 'local',
+            'root' => storage_path('app/helpdesk'),
+            'throw' => false,
+        ],
    ],

    /*
@@ -17,4 +17,4 @@
    "Warehouse": true,
    "Pricing": true,
    "Helpdesk": true
-}
+}