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FIXING TICKET SAVE

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This commit is contained in:
Mark Gregory
2026-06-12 12:58:34 +01:00
parent 292cda7ffc
commit 8ec2c33c47
19 changed files with 435 additions and 173 deletions
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Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
+90 -22
View File
@@ -2,7 +2,7 @@
declare(strict_types=1);
namespace Modules\Helpdesk\database\seeders;
namespace Modules\Helpdesk\Database\Seeders;
use Illuminate\Database\Seeder;
use Illuminate\Support\Str;
@@ -15,44 +15,113 @@ use Modules\Helpdesk\Models\WorkflowTemplate;
final class HelpdeskDatabaseSeeder extends Seeder
{
/** @return void */
/**
* Seed the Helpdesk module lookup data and default workflow templates.
*
* @return void
*/
public function run(): void
{
$this->seedStatuses();
$this->seedPriorities();
$this->seedCategories();
$this->seedTeamsAndProjects();
$this->seedWorkflowTemplates();
}
/**
* Seed ticket workflow statuses.
*
* @return void
*/
private function seedStatuses(): void
{
foreach ([
['name' => 'New', 'slug' => 'new', 'color' => 'sky', 'sort_order' => 5, 'is_closed' => false],
['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
['name' => 'Waiting Customer', 'slug' => 'waiting-customer', 'color' => 'purple', 'sort_order' => 30, 'is_closed' => false],
['name' => 'Closed', 'slug' => 'closed', 'color' => 'green', 'sort_order' => 90, 'is_closed' => true],
['name' => 'Stalled', 'slug' => 'stalled', 'color' => 'rose', 'sort_order' => 30, 'is_closed' => false],
['name' => 'On-Hold', 'slug' => 'on-hold', 'color' => 'violet', 'sort_order' => 40, 'is_closed' => false],
['name' => 'Closed', 'slug' => 'closed', 'color' => 'emerald', 'sort_order' => 90, 'is_closed' => true],
] as $row) {
Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
}
}
/**
* Seed ticket priorities.
*
* @return void
*/
private function seedPriorities(): void
{
foreach ([
['name' => 'Low', 'slug' => 'low', 'color' => 'zinc', 'sort_order' => 10],
['name' => 'Normal', 'slug' => 'normal', 'color' => 'blue', 'sort_order' => 20],
['name' => 'High', 'slug' => 'high', 'color' => 'orange', 'sort_order' => 30],
['name' => 'Critical', 'slug' => 'critical', 'color' => 'red', 'sort_order' => 40],
['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 10],
['name' => 'Medium', 'slug' => 'medium', 'color' => 'amber', 'sort_order' => 20],
['name' => 'Low', 'slug' => 'low', 'color' => 'emerald', 'sort_order' => 30],
] as $row) {
Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
}
}
foreach (['General Support', 'Software', 'Hardware', 'Access Request', 'Incident'] as $name) {
Category::query()->updateOrCreate(['slug' => Str::slug($name)], ['name' => $name, 'color' => 'blue']);
/**
* Seed ticket categories.
*
* @return void
*/
private function seedCategories(): void
{
foreach ([
['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.'],
['name' => 'Systems Deployment', 'color' => 'cyan', 'description' => 'Deployment, release, infrastructure and environment requests.'],
['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.'],
['name' => 'Bug', 'color' => 'rose', 'description' => 'Defects, regressions and incorrect behaviour.'],
] as $row) {
Category::query()->updateOrCreate(
['company_id' => null, 'slug' => Str::slug($row['name'])],
$row + ['company_id' => null, 'slug' => Str::slug($row['name'])]
);
}
}
$team = Team::query()->updateOrCreate(['slug' => 'support'], [
'name' => 'Support',
'color' => 'indigo',
'description' => 'Default support team for helpdesk tickets.',
]);
/**
* Seed the default support team and a default project.
*
* @return void
*/
private function seedTeamsAndProjects(): void
{
$team = Team::query()->updateOrCreate(
['company_id' => null, 'slug' => 'support'],
[
'company_id' => null,
'name' => 'Support',
'slug' => 'support',
'color' => 'blue',
'description' => 'Default support team for triage, ownership and ticket routing.',
]
);
Project::query()->updateOrCreate(['slug' => 'internal-helpdesk'], [
'team_id' => $team->id,
'title' => 'Internal Helpdesk',
'color' => 'blue',
'description' => 'Default project for internal helpdesk tickets.',
]);
Project::query()->updateOrCreate(
['company_id' => null, 'slug' => 'support-desk'],
[
'company_id' => null,
'team_id' => $team->id,
'title' => 'Support Desk',
'slug' => 'support-desk',
'color' => 'indigo',
'description' => 'Default project for operational helpdesk tickets.',
]
);
}
/**
* Seed default professional workflow email templates.
*
* @return void
*/
private function seedWorkflowTemplates(): void
{
foreach ([
['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
@@ -64,6 +133,5 @@ final class HelpdeskDatabaseSeeder extends Seeder
$template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
);
}
}
}