fixed ticket display
This commit is contained in:
Mark Gregory
@@ -1,48 +1,893 @@
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{{-- FULL FILE REPLACEMENT NOTE
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@php
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use Illuminate\Support\Str;
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Use your reverted ticket-show.blade.php and replace only the SLA metrics count card block with the block below.
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$currentUser = auth()->user();
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$currentCompany = $currentUser?->company;
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$canSeeInternalNotes = (bool) ($currentCompany?->is_system_company ?? false)
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|| Str::lower((string) ($currentCompany?->slug ?? '')) === 'mpba-limited'
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|| Str::contains(Str::lower((string) ($currentCompany?->name ?? '')), 'mpba');
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$visibleCommentCount = $ticket->comments->count();
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@endphp
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Reason:
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- The component replacement sets $ticket->public_replies_count and $ticket->time_spent_minutes safely.
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- This Blade block does not introduce new undefined variables.
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- Public replies and minutes logged are colour coded.
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- Soft-deleted/tombstoned comments are excluded in TicketShow.php before the counts are assigned.
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<div data-dusk="helpdesk-ticket-show" dusk="helpdesk-ticket-show" class="hd-helpdesk-surface space-y-4">
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<div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-5 py-4 text-white">
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<div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
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<div class="min-w-0">
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<div class="mb-2 flex flex-wrap items-center gap-2">
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<span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
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<flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
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<flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
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</div>
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Replace this original block:
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<h1 class="truncate text-2xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
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<div class="grid grid-cols-2 gap-2 text-center">
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<div class="rounded-lg border border-zinc-200 p-2 dark:border-zinc-700">
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<div class="text-lg font-semibold">{{ $ticket->public_replies_count }}</div>
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<div class="text-[0.68rem] text-zinc-500">Public replies</div>
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<p class="mt-1 text-xs text-blue-100/90">
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Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}
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</p>
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</div>
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<div class="flex flex-wrap gap-2">
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<a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="inline-flex items-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-blue-700">
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<i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i>
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Back
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</a>
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@can('update', $ticket)
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<a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="inline-flex items-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-emerald-700">
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<i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i>
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Edit
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</a>
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@endcan
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</div>
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</div>
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</div>
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</div>
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<div class="rounded-lg border border-zinc-200 p-2 dark:border-zinc-700">
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<div class="text-lg font-semibold">{{ $ticket->time_spent_minutes }}</div>
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<div class="text-[0.68rem] text-zinc-500">Minutes logged</div>
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</div>
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</div>
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With this:
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--}}
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<div class="grid grid-cols-2 gap-2 text-center">
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<div class="rounded-lg border border-emerald-300 bg-emerald-50 p-2 text-emerald-900 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
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<div class="text-lg font-extrabold">
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{{ $ticket->public_replies_count }}
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</div>
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<div class="text-[0.68rem] font-semibold text-emerald-700 dark:text-emerald-300">
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Public replies
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</div>
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</div>
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<div class="rounded-lg border border-blue-300 bg-blue-50 p-2 text-blue-900 dark:border-blue-800 dark:bg-blue-950 dark:text-blue-100">
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<div class="text-lg font-extrabold">
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{{ $ticket->time_spent_minutes }}
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</div>
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<div class="text-[0.68rem] font-semibold text-blue-700 dark:text-blue-300">
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Minutes logged
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</div>
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<div class="grid gap-4 lg:grid-cols-3">
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<div class="space-y-4 lg:col-span-2">
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<article class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<div class="bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-5 py-5 text-white sm:px-6">
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<div class="flex flex-col gap-4 xl:flex-row xl:items-center xl:justify-between">
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<div class="flex min-w-0 items-start gap-3">
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<span class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-blue-500/20 text-white ring-1 ring-white/25 shadow-sm">
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<i class="fa-solid fa-file-lines text-base" aria-hidden="true"></i>
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</span>
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<div class="min-w-0 space-y-1">
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<p class="text-[0.68rem] font-black uppercase tracking-[0.18em] text-blue-200">Ticket document</p>
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<h2 class="text-xl font-extrabold tracking-tight text-white sm:text-2xl">Request details</h2>
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<p class="max-w-4xl text-sm font-medium leading-5 text-blue-50/90">Original request content recorded against this helpdesk ticket.</p>
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</div>
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</div>
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<span class="inline-flex w-fit shrink-0 items-center gap-2 rounded-xl bg-white/15 px-3 py-2 text-xs font-extrabold text-blue-50 ring-1 ring-white/20 shadow-sm">
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<i class="fa-solid fa-hashtag" aria-hidden="true"></i>
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{{ $ticket->reference }}
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</span>
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</div>
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</div>
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<div class="p-5 sm:p-6">
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<div class="hd-ticket-body-card min-h-[10rem] rounded-2xl border border-zinc-200 bg-zinc-50/80 px-5 py-5 text-zinc-900 shadow-inner dark:border-zinc-700 dark:bg-zinc-950/80 dark:text-zinc-100 sm:min-h-[12rem] sm:px-6 sm:py-6">
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<div class="prose max-w-none text-sm leading-6 dark:prose-invert sm:text-base sm:leading-7">
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{!! $ticket->body !!}
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</div>
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</div>
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</div>
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</article>
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<details class="group overflow-hidden rounded-xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-supporting-files-card>
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<summary class="flex cursor-pointer list-none items-center justify-between gap-3 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-4 py-3 text-white marker:hidden sm:px-5">
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<div class="flex min-w-0 items-center gap-3">
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<span class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-blue-500/25 text-white ring-1 ring-white/20">
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<i class="fa-solid fa-paperclip text-sm" aria-hidden="true"></i>
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</span>
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<div class="min-w-0">
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<p class="text-[0.65rem] font-black uppercase tracking-[0.18em] text-blue-200">Attachments</p>
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<h2 class="truncate text-base font-extrabold tracking-tight">Supporting files</h2>
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</div>
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</div>
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<span class="inline-flex shrink-0 items-center gap-2 rounded-xl bg-white/15 px-3 py-1.5 text-xs font-extrabold ring-1 ring-white/20">
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<i class="fa-solid fa-paperclip text-xs" aria-hidden="true"></i>
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{{ $ticket->attachments->count() }} file{{ $ticket->attachments->count() === 1 ? '' : 's' }}
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<i class="fa-solid fa-chevron-right transition group-open:rotate-90" aria-hidden="true"></i>
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</span>
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</summary>
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<div class="space-y-3 p-4">
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@can('update', $ticket)
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<form method="POST" action="{{ route('helpdesk.tickets.attachments.store', $ticket) }}" enctype="multipart/form-data" class="rounded-xl border border-blue-500/25 bg-slate-950/70 p-3 shadow-sm" data-helpdesk-ticket-attachment-form>
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@csrf
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<div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
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<div class="min-w-0">
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<p class="text-xs font-black uppercase tracking-[0.18em] text-blue-200">Add files</p>
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<p class="mt-1 truncate text-xs font-semibold text-slate-200" data-helpdesk-file-label>No files selected</p>
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</div>
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<div class="flex flex-col gap-2 sm:flex-row sm:items-center">
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<label data-helpdesk-file-button class="hd-attachment-action !rounded-lg !px-3 !py-2 !text-xs">
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<i class="fa-solid fa-paperclip" aria-hidden="true"></i>
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<span>Choose files</span>
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<input name="attachments[]" type="file" multiple class="sr-only" data-helpdesk-file-input>
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</label>
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<button type="submit" class="hd-attachment-action hd-attachment-action-upload !rounded-lg !px-3 !py-2 !text-xs">
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<i class="fa-solid fa-upload" aria-hidden="true"></i>
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<span>Upload</span>
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</button>
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</div>
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</div>
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@error('attachments')
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<p class="mt-2 text-xs font-semibold text-red-300">{{ $message }}</p>
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@enderror
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@error('attachments.*')
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<p class="mt-2 text-xs font-semibold text-red-300">{{ $message }}</p>
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@enderror
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</form>
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@endcan
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@if ($ticket->attachments->isEmpty())
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<div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-xs font-semibold text-zinc-500 dark:border-zinc-700">
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No supporting files have been attached yet.
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</div>
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@else
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<div class="grid gap-2 sm:grid-cols-2">
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@foreach ($ticket->attachments as $attachment)
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<a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank" class="group/file flex items-center justify-between gap-3 rounded-lg border border-zinc-200 px-3 py-2 text-xs transition hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
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<span class="min-w-0">
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<span class="block truncate font-bold text-zinc-900 dark:text-zinc-100">
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{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}
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</span>
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<span class="block text-[0.7rem] text-zinc-500">
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{{ Number::fileSize($attachment->size ?? $attachment->size_bytes ?? 0) }}
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</span>
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</span>
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<span class="inline-flex h-8 w-8 shrink-0 items-center justify-center rounded-lg bg-zinc-100 text-zinc-700 transition group-hover/file:bg-blue-600 group-hover/file:text-white dark:bg-zinc-800 dark:text-zinc-200">
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<i class="fa-solid fa-download text-xs" aria-hidden="true"></i>
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</span>
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</a>
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@endforeach
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</div>
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@endif
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</div>
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</details>
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<section class="space-y-3">
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<details class="overflow-hidden rounded-xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-conversation-section>
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<summary class="flex cursor-pointer list-none items-center justify-between gap-3 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-4 py-3 text-white marker:hidden sm:px-5">
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<div class="flex min-w-0 items-center gap-3">
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<span class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-blue-500/25 text-white ring-1 ring-white/20">
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<i class="fa-solid fa-comments text-sm" aria-hidden="true"></i>
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</span>
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<div class="min-w-0">
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<p class="text-[0.65rem] font-black uppercase tracking-[0.18em] text-blue-200">Conversation</p>
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<h2 class="truncate text-base font-extrabold tracking-tight">Document responses</h2>
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</div>
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</div>
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<span class="inline-flex shrink-0 items-center gap-2 rounded-xl bg-white/15 px-3 py-1.5 text-xs font-extrabold ring-1 ring-white/20">
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{{ $visibleCommentCount }} item{{ $visibleCommentCount === 1 ? '' : 's' }}
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<i class="fa-solid fa-chevron-right transition group-open:rotate-90" aria-hidden="true"></i>
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</span>
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</summary>
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<div class="space-y-3 p-4">
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<div class="grid gap-2 md:grid-cols-[1fr_auto]">
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<label class="sr-only" for="helpdesk-comment-search">Search comments</label>
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<input id="helpdesk-comment-search" type="search" placeholder="Search comments..." class="block w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-xs text-zinc-900 shadow-sm focus:border-red-500 focus:ring-red-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-helpdesk-comment-search>
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<div class="flex flex-wrap items-center gap-2">
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<button type="button" class="inline-flex items-center justify-center rounded-lg bg-red-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-red-700" data-helpdesk-expand-comments>
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<i class="fa-solid fa-up-right-and-down-left-from-center mr-2" aria-hidden="true"></i>
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Expand all
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</button>
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<button type="button" class="hidden items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-500 focus:ring-offset-2 dark:bg-blue-500 dark:hover:bg-blue-400 dark:focus:ring-blue-400 dark:focus:ring-offset-zinc-900" data-helpdesk-collapse-comments>
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<i class="fa-solid fa-down-left-and-up-right-to-center mr-2" aria-hidden="true"></i>
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Collapse all
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</button>
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</div>
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</div>
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@if ($ticket->comments->isNotEmpty())
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@include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0, 'ticket' => $ticket, 'canSeeInternalNotes' => $canSeeInternalNotes])
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@else
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<div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-xs text-zinc-500 dark:border-zinc-700">
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No responses yet.
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</div>
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@endif
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</div>
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</details>
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</section>
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<form method="POST" action="{{ route('helpdesk.tickets.comments.store', $ticket) }}" enctype="multipart/form-data" class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-comment-form>
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@csrf
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<div class="bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-5 py-5 text-white sm:px-6">
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<div class="flex min-w-0 items-start gap-3">
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<span class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-blue-500/20 text-white ring-1 ring-white/25 shadow-sm">
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<i class="fa-solid fa-square-plus text-base" aria-hidden="true"></i>
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</span>
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<div class="min-w-0 space-y-1">
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<p class="text-[0.68rem] font-black uppercase tracking-[0.18em] text-blue-200">Response document</p>
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<h2 class="text-xl font-extrabold tracking-tight text-white sm:text-2xl">Add reply</h2>
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<p class="max-w-4xl text-sm font-medium leading-5 text-blue-50/90">Create a response, internal MPBA note or threaded document reply.</p>
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</div>
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</div>
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</div>
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<div class="space-y-5 p-5 sm:p-6">
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@if (session('ticket-comment-added'))
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<div class="rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
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{{ session('ticket-comment-added') }}
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</div>
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@endif
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@if ($errors->any())
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<div class="rounded-lg border border-red-200 bg-red-50 px-3 py-2 text-xs font-bold text-red-800 dark:border-red-800 dark:bg-red-950 dark:text-red-100">
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{{ $errors->first() }}
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</div>
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@endif
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@php
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$cannedResponseBodies = $cannedResponses->mapWithKeys(function ($response) use ($ticket, $currentUser) {
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$body = (string) $response->body;
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$body = strtr($body, [
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'{{ ticket.reference }}' => e((string) ($ticket->reference ?? '')),
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'{{ ticket.subject }}' => e((string) ($ticket->subject ?? '')),
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'{{ ticket.status }}' => e((string) ($ticket->status?->name ?? '')),
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'{{ ticket.priority }}' => e((string) ($ticket->priority?->name ?? '')),
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'{{ ticket.category }}' => e((string) ($ticket->category?->name ?? '')),
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'{{ ticket.project }}' => e((string) ($ticket->project?->title ?? '')),
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'{{ ticket.team }}' => e((string) ($ticket->team?->name ?? '')),
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'{{ requester.name }}' => e((string) ($ticket->owner?->name ?? $ticket->user?->name ?? '')),
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'{{ agent.name }}' => e((string) ($ticket->agent?->name ?? $currentUser?->name ?? '')),
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'{{ actor.name }}' => e((string) ($currentUser?->name ?? '')),
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'{{ ticket.url }}' => e(route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()])),
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]);
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$body = html_entity_decode($body, ENT_QUOTES | ENT_HTML5, 'UTF-8');
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$body = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $body) ?: '';
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$body = preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $body) ?: '';
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$body = preg_replace('/javascript\s*:/i', '', $body) ?: '';
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$body = strip_tags($body, '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>');
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return [(string) $response->id => trim($body)];
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})->all();
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$cannedResponseNames = $cannedResponses->mapWithKeys(fn ($response) => [(string) $response->id => (string) $response->name])->all();
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$oldCommentBody = html_entity_decode((string) old('commentBody'), ENT_QUOTES | ENT_HTML5, 'UTF-8');
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$oldCommentBody = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $oldCommentBody) ?: '';
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$oldCommentBody = preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $oldCommentBody) ?: '';
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$oldCommentBody = preg_replace('/javascript\s*:/i', '', $oldCommentBody) ?: '';
|
||||
$oldCommentBody = strip_tags($oldCommentBody, '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>');
|
||||
@endphp
|
||||
|
||||
<script type="application/json" id="helpdesk-canned-response-bodies">@json($cannedResponseBodies)</script>
|
||||
<script type="application/json" id="helpdesk-canned-response-names">@json($cannedResponseNames)</script>
|
||||
|
||||
@if ($cannedResponses->isNotEmpty())
|
||||
<div class="grid gap-3 md:grid-cols-[1fr_auto]">
|
||||
<div>
|
||||
<label for="ticket-canned-response" class="mb-2 block text-xs font-bold text-zinc-700 dark:text-zinc-200">Canned response</label>
|
||||
<select id="ticket-canned-response" name="canned_response_id" class="hd-select block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-canned-response-select>
|
||||
<option value="">Choose a saved response...</option>
|
||||
@foreach ($cannedResponses as $response)
|
||||
<option value="{{ $response->id }}">{{ $response->name }}</option>
|
||||
@endforeach
|
||||
</select>
|
||||
</div>
|
||||
|
||||
<div class="flex items-end">
|
||||
<button type="button" dusk="insert-canned-response" class="inline-flex min-h-10 items-center justify-center rounded-lg bg-blue-600 px-4 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70" data-insert-canned-response>
|
||||
<i class="fa-solid fa-copy mr-2" aria-hidden="true"></i>
|
||||
Insert response
|
||||
</button>
|
||||
</div>
|
||||
</div>
|
||||
@endif
|
||||
|
||||
<div>
|
||||
<label for="ticket-comment-subject" class="mb-2 block text-xs font-bold text-zinc-700 dark:text-zinc-200">Subject</label>
|
||||
<input id="ticket-comment-subject" name="subject" value="{{ old('subject') }}" placeholder="Response subject" class="block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-helpdesk-comment-subject>
|
||||
</div>
|
||||
|
||||
<div>
|
||||
<label for="ticket-comment-body-editor" class="mb-2 block text-xs font-bold text-zinc-700 dark:text-zinc-200">Comment</label>
|
||||
|
||||
<div class="mb-2 flex flex-wrap gap-2" data-helpdesk-html-toolbar="ticket-comment-body-editor">
|
||||
<button type="button" data-helpdesk-command="bold" class="rounded-lg border px-2 py-1 text-xs font-black">B</button>
|
||||
<button type="button" data-helpdesk-command="italic" class="rounded-lg border px-2 py-1 text-xs italic">I</button>
|
||||
<button type="button" data-helpdesk-command="underline" class="rounded-lg border px-2 py-1 text-xs underline">U</button>
|
||||
<button type="button" data-helpdesk-command="insertUnorderedList" class="rounded-lg border px-2 py-1 text-xs">List</button>
|
||||
<button type="button" data-helpdesk-block="blockquote" class="rounded-lg border px-2 py-1 text-xs">Quote</button>
|
||||
<button type="button" data-helpdesk-block="code" class="rounded-lg border px-2 py-1 text-xs">Code</button>
|
||||
</div>
|
||||
|
||||
<div id="ticket-comment-body-editor" dusk="ticket-comment-editor" contenteditable="true" role="textbox" aria-multiline="true" data-helpdesk-rich-editor data-helpdesk-sync-target="ticket-comment-body" class="prose block min-h-[12rem] w-full max-w-none rounded-xl border border-zinc-300 bg-white p-4 text-sm leading-6 text-zinc-900 shadow-sm focus:border-blue-500 focus:outline-none focus:ring-2 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100 dark:prose-invert">{!! $oldCommentBody !!}</div>
|
||||
|
||||
<textarea dusk="comment-body" data-dusk="comment-body" id="ticket-comment-body" name="commentBody" required class="sr-only" tabindex="-1" aria-hidden="true">{{ $oldCommentBody }}</textarea>
|
||||
</div>
|
||||
|
||||
@can('update', $ticket)
|
||||
<div class="rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950">
|
||||
<div class="flex flex-col gap-3 sm:flex-row sm:items-center sm:justify-between">
|
||||
<div class="min-w-0">
|
||||
<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200">
|
||||
Attach files to this reply
|
||||
</label>
|
||||
<p class="mt-1 truncate text-xs font-semibold text-zinc-500 dark:text-zinc-400" data-helpdesk-file-label>
|
||||
No files selected
|
||||
</p>
|
||||
</div>
|
||||
|
||||
<label data-helpdesk-file-button class="inline-flex cursor-pointer items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-blue-700 focus-within:outline-none focus-within:ring-2 focus-within:ring-blue-400/70">
|
||||
<i class="fa-solid fa-paperclip mr-2 text-xs" aria-hidden="true"></i>
|
||||
<span>Choose files</span>
|
||||
<input name="comment_attachments[]" type="file" multiple class="sr-only" data-helpdesk-file-input>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
@error('comment_attachments')
|
||||
<p class="mt-2 text-xs font-semibold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
|
||||
@error('comment_attachments.*')
|
||||
<p class="mt-2 text-xs font-semibold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
</div>
|
||||
|
||||
@if ($canSeeInternalNotes)
|
||||
<label class="mt-3 flex items-center gap-2 text-xs font-semibold text-zinc-700 dark:text-zinc-200">
|
||||
<input type="checkbox" name="internal" value="1" @checked(old('internal')) class="rounded border-zinc-300">
|
||||
MPBA internal note only
|
||||
</label>
|
||||
@endif
|
||||
@endcan
|
||||
|
||||
<div class="flex justify-end">
|
||||
<button dusk="post-comment" data-dusk="post-comment" type="submit" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-4 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
|
||||
<i class="fa-solid fa-comments mr-2" aria-hidden="true"></i>
|
||||
Post reply
|
||||
</button>
|
||||
</div>
|
||||
</div>
|
||||
</form>
|
||||
|
||||
<script>
|
||||
document.addEventListener('click', function (event) {
|
||||
const insertButton = event.target.closest('[data-insert-canned-response]');
|
||||
|
||||
if (insertButton) {
|
||||
const form = insertButton.closest('[data-helpdesk-comment-form]');
|
||||
const select = form?.querySelector('[data-canned-response-select]');
|
||||
const editor = form?.querySelector('[data-helpdesk-rich-editor]');
|
||||
const textarea = form?.querySelector('textarea[name="commentBody"]');
|
||||
const selected = select?.selectedOptions?.[0];
|
||||
const subjectInput = form?.querySelector('[data-helpdesk-comment-subject]');
|
||||
const selectedId = String(selected?.value || '');
|
||||
const cannedResponses = getCannedResponseBodies();
|
||||
const cannedResponseNames = getCannedResponseNames();
|
||||
const body = normaliseCannedHtml(cannedResponses[selectedId] || selected?.dataset?.body || '');
|
||||
|
||||
if (subjectInput && selectedId !== '' && subjectInput.value.trim() === '') {
|
||||
subjectInput.value = cannedResponseNames[selectedId] || selected?.textContent?.trim() || 'Response';
|
||||
subjectInput.dispatchEvent(new Event('input', { bubbles: true }));
|
||||
}
|
||||
|
||||
if (editor && textarea && body.trim() !== '') {
|
||||
insertHtmlAtEnd(editor, body);
|
||||
syncRichEditor(editor);
|
||||
editor.focus();
|
||||
}
|
||||
|
||||
return;
|
||||
}
|
||||
|
||||
const toolbarButton = event.target.closest('[data-helpdesk-command], [data-helpdesk-block], [data-helpdesk-tag], [data-helpdesk-wrap]');
|
||||
|
||||
if (toolbarButton) {
|
||||
const toolbar = toolbarButton.closest('[data-helpdesk-html-toolbar]');
|
||||
const editor = document.getElementById(toolbar?.dataset?.helpdeskHtmlToolbar || '');
|
||||
|
||||
if (editor?.matches('[contenteditable="true"]')) {
|
||||
applyRichEditorCommand(editor, toolbarButton);
|
||||
} else if (editor) {
|
||||
const tag = toolbarButton.dataset.helpdeskTag;
|
||||
const before = toolbarButton.dataset.helpdeskWrap || (tag === 'ul' ? '<ul><li>' : `<${tag}>`);
|
||||
const after = toolbarButton.dataset.helpdeskWrapEnd || (tag === 'ul' ? '</li></ul>' : `</${tag}>`);
|
||||
wrapSelection(editor, before, after);
|
||||
}
|
||||
|
||||
return;
|
||||
}
|
||||
|
||||
const expandButton = event.target.closest('[data-helpdesk-expand-comments]');
|
||||
|
||||
if (expandButton) {
|
||||
document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
|
||||
card.open = true;
|
||||
});
|
||||
updateCommentToggleButtons();
|
||||
return;
|
||||
}
|
||||
|
||||
const collapseButton = event.target.closest('[data-helpdesk-collapse-comments]');
|
||||
|
||||
if (collapseButton) {
|
||||
document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
|
||||
card.open = false;
|
||||
});
|
||||
updateCommentToggleButtons();
|
||||
return;
|
||||
}
|
||||
|
||||
const replyButton = event.target.closest('[data-helpdesk-reply-toggle]');
|
||||
|
||||
if (! replyButton) {
|
||||
return;
|
||||
}
|
||||
|
||||
const target = document.getElementById(replyButton.dataset.helpdeskReplyToggle || '');
|
||||
|
||||
if (! target) {
|
||||
return;
|
||||
}
|
||||
|
||||
target.classList.toggle('hidden');
|
||||
|
||||
if (! target.classList.contains('hidden')) {
|
||||
target.querySelector('textarea')?.focus();
|
||||
}
|
||||
});
|
||||
|
||||
document.addEventListener('submit', function (event) {
|
||||
const form = event.target.closest('[data-helpdesk-comment-form]');
|
||||
|
||||
if (! form) {
|
||||
return;
|
||||
}
|
||||
|
||||
form.querySelectorAll('[data-helpdesk-rich-editor]').forEach((editor) => {
|
||||
syncRichEditor(editor);
|
||||
});
|
||||
});
|
||||
|
||||
document.addEventListener('input', function (event) {
|
||||
const richEditor = event.target.closest('[data-helpdesk-rich-editor]');
|
||||
|
||||
if (richEditor) {
|
||||
syncRichEditor(richEditor);
|
||||
}
|
||||
|
||||
const search = event.target.closest('[data-helpdesk-comment-search]');
|
||||
|
||||
if (search) {
|
||||
const term = search.value.toLowerCase().trim();
|
||||
document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
|
||||
const match = term === '' || (card.dataset.helpdeskCommentText || '').includes(term);
|
||||
card.classList.toggle('hidden', ! match);
|
||||
|
||||
if (match) {
|
||||
card.open = true;
|
||||
}
|
||||
});
|
||||
}
|
||||
|
||||
const fileInput = event.target.closest('[data-helpdesk-file-input]');
|
||||
|
||||
if (fileInput) {
|
||||
const panel = fileInput.closest('[data-helpdesk-ticket-attachment-form], [data-helpdesk-comment-form], details, form');
|
||||
const label = panel?.querySelector('[data-helpdesk-file-label]');
|
||||
const count = fileInput.files?.length || 0;
|
||||
const names = Array.from(fileInput.files || []).map((file) => file.name);
|
||||
|
||||
if (label) {
|
||||
label.textContent = count === 0
|
||||
? 'No files selected'
|
||||
: `${count} file${count === 1 ? '' : 's'} selected${names.length ? ': ' + names.join(', ') : ''}`;
|
||||
}
|
||||
}
|
||||
});
|
||||
|
||||
function updateCommentToggleButtons() {
|
||||
const commentCards = Array.from(document.querySelectorAll('[data-helpdesk-comment-card]'));
|
||||
const expandButton = document.querySelector('[data-helpdesk-expand-comments]');
|
||||
const collapseButton = document.querySelector('[data-helpdesk-collapse-comments]');
|
||||
|
||||
if (! expandButton || ! collapseButton) {
|
||||
return;
|
||||
}
|
||||
|
||||
const hasExpandableComments = commentCards.some((card) => ! card.open);
|
||||
const hasExpandedComments = commentCards.some((card) => card.open);
|
||||
|
||||
expandButton.classList.toggle('hidden', ! hasExpandableComments);
|
||||
expandButton.classList.toggle('inline-flex', hasExpandableComments);
|
||||
collapseButton.classList.toggle('hidden', ! hasExpandedComments || hasExpandableComments);
|
||||
collapseButton.classList.toggle('inline-flex', hasExpandedComments && ! hasExpandableComments);
|
||||
}
|
||||
|
||||
function getCannedResponseBodies() {
|
||||
const source = document.getElementById('helpdesk-canned-response-bodies');
|
||||
|
||||
if (! source) {
|
||||
return {};
|
||||
}
|
||||
|
||||
try {
|
||||
return JSON.parse(source.textContent || '{}') || {};
|
||||
} catch (error) {
|
||||
console.error('Unable to read canned response bodies.', error);
|
||||
return {};
|
||||
}
|
||||
}
|
||||
|
||||
function getCannedResponseNames() {
|
||||
const source = document.getElementById('helpdesk-canned-response-names');
|
||||
|
||||
if (! source) {
|
||||
return {};
|
||||
}
|
||||
|
||||
try {
|
||||
return JSON.parse(source.textContent || '{}') || {};
|
||||
} catch (error) {
|
||||
console.error('Unable to read canned response names.', error);
|
||||
return {};
|
||||
}
|
||||
}
|
||||
|
||||
function insertHtmlAtEnd(editor, html) {
|
||||
const current = editor.innerHTML.trim();
|
||||
const cleaned = html.trim();
|
||||
|
||||
if (current === '' || current === '<br>') {
|
||||
editor.innerHTML = cleaned;
|
||||
return;
|
||||
}
|
||||
|
||||
editor.innerHTML = current + '<p><br></p>' + cleaned;
|
||||
}
|
||||
|
||||
function decodeHtmlEntities(value) {
|
||||
const textarea = document.createElement('textarea');
|
||||
textarea.innerHTML = value;
|
||||
return textarea.value;
|
||||
}
|
||||
|
||||
function normaliseCannedHtml(value) {
|
||||
let decoded = decodeHtmlEntities(value || '');
|
||||
|
||||
for (let i = 0; i < 5; i += 1) {
|
||||
if (! decoded.includes('<') && ! decoded.includes('>') && ! decoded.includes('&lt;')) {
|
||||
break;
|
||||
}
|
||||
|
||||
const next = decodeHtmlEntities(decoded);
|
||||
|
||||
if (next === decoded) {
|
||||
break;
|
||||
}
|
||||
|
||||
decoded = next;
|
||||
}
|
||||
|
||||
decoded = decoded.trim();
|
||||
|
||||
if (decoded === '') {
|
||||
return '';
|
||||
}
|
||||
|
||||
if (/<[a-z][\s\S]*>/i.test(decoded)) {
|
||||
return decoded;
|
||||
}
|
||||
|
||||
return decoded
|
||||
.split(/\n{2,}/)
|
||||
.map((paragraph) => paragraph.trim())
|
||||
.filter((paragraph) => paragraph !== '')
|
||||
.map((paragraph) => '<p>' + escapeHtml(paragraph).replace(/\n/g, '<br>') + '</p>')
|
||||
.join('');
|
||||
}
|
||||
|
||||
function syncRichEditor(editor) {
|
||||
const target = document.getElementById(editor.dataset.helpdeskSyncTarget || '');
|
||||
|
||||
if (! target) {
|
||||
return;
|
||||
}
|
||||
|
||||
target.value = editor.innerHTML.trim();
|
||||
target.dispatchEvent(new Event('input', { bubbles: true }));
|
||||
target.dispatchEvent(new Event('change', { bubbles: true }));
|
||||
}
|
||||
|
||||
function applyRichEditorCommand(editor, button) {
|
||||
editor.focus();
|
||||
|
||||
const command = button.dataset.helpdeskCommand;
|
||||
|
||||
if (command) {
|
||||
document.execCommand(command, false, null);
|
||||
syncRichEditor(editor);
|
||||
return;
|
||||
}
|
||||
|
||||
const block = button.dataset.helpdeskBlock;
|
||||
|
||||
if (block === 'blockquote') {
|
||||
document.execCommand('formatBlock', false, 'blockquote');
|
||||
syncRichEditor(editor);
|
||||
return;
|
||||
}
|
||||
|
||||
if (block === 'code') {
|
||||
const selection = window.getSelection();
|
||||
const selected = selection && selection.toString() !== '' ? selection.toString() : 'code';
|
||||
document.execCommand('insertHTML', false, '<code>' + escapeHtml(selected) + '</code>');
|
||||
syncRichEditor(editor);
|
||||
}
|
||||
}
|
||||
|
||||
function escapeHtml(value) {
|
||||
const span = document.createElement('span');
|
||||
span.textContent = value;
|
||||
return span.innerHTML;
|
||||
}
|
||||
|
||||
document.addEventListener('DOMContentLoaded', function () {
|
||||
document.querySelectorAll('[data-helpdesk-rich-editor]').forEach((editor) => syncRichEditor(editor));
|
||||
updateCommentToggleButtons();
|
||||
});
|
||||
|
||||
function wrapSelection(textarea, before, after) {
|
||||
const start = textarea.selectionStart || 0;
|
||||
const end = textarea.selectionEnd || 0;
|
||||
const selected = textarea.value.substring(start, end) || 'text';
|
||||
textarea.value = textarea.value.substring(0, start) + before + selected + after + textarea.value.substring(end);
|
||||
textarea.focus();
|
||||
textarea.setSelectionRange(start + before.length, start + before.length + selected.length);
|
||||
textarea.dispatchEvent(new Event('input', { bubbles: true }));
|
||||
}
|
||||
</script>
|
||||
</div>
|
||||
|
||||
<aside class="space-y-4">
|
||||
<div class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
||||
<div class="mb-3 border-b border-blue-200 pb-2 dark:border-blue-900/70">
|
||||
<h2 class="flex items-center gap-2 text-sm font-extrabold text-zinc-900 dark:text-white">
|
||||
<span class="inline-flex h-8 w-8 items-center justify-center rounded-lg bg-blue-600 text-white shadow-sm">
|
||||
<i class="fa-solid fa-file-lines text-xs" aria-hidden="true"></i>
|
||||
</span>
|
||||
Ticket details
|
||||
</h2>
|
||||
</div>
|
||||
|
||||
<dl class="space-y-2 text-xs">
|
||||
<div class="flex justify-between gap-3">
|
||||
<dt class="text-zinc-500">Category</dt>
|
||||
<dd>{{ $ticket->category?->name ?? 'None' }}</dd>
|
||||
</div>
|
||||
<div class="flex justify-between gap-3">
|
||||
<dt class="text-zinc-500">Project</dt>
|
||||
<dd>{{ $ticket->project?->title ?? 'None' }}</dd>
|
||||
</div>
|
||||
<div class="flex justify-between gap-3">
|
||||
<dt class="text-zinc-500">Product/service</dt>
|
||||
<dd>{{ $ticket->product?->name ?? 'None' }}</dd>
|
||||
</div>
|
||||
<div class="flex justify-between gap-3">
|
||||
<dt class="text-zinc-500">Team</dt>
|
||||
<dd>{{ $ticket->team?->name ?? 'None' }}</dd>
|
||||
</div>
|
||||
<div class="flex justify-between gap-3">
|
||||
<dt class="text-zinc-500">Created</dt>
|
||||
<dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd>
|
||||
</div>
|
||||
<div class="flex justify-between gap-3">
|
||||
<dt class="text-zinc-500">Due</dt>
|
||||
<dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd>
|
||||
</div>
|
||||
</dl>
|
||||
</div>
|
||||
|
||||
<div class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
||||
<div class="mb-3 border-b border-red-200 pb-2 dark:border-red-900/70">
|
||||
<h2 class="flex items-center gap-2 text-sm font-extrabold text-zinc-900 dark:text-white">
|
||||
<span class="inline-flex h-8 w-8 items-center justify-center rounded-lg bg-red-600 text-white shadow-sm">
|
||||
<i class="fa-solid fa-clock text-xs" aria-hidden="true"></i>
|
||||
</span>
|
||||
SLA metrics
|
||||
</h2>
|
||||
</div>
|
||||
|
||||
<div class="grid gap-2 text-xs">
|
||||
<div class="rounded-lg border {{ $ticket->sla_first_response_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100' }} p-3">
|
||||
<div class="text-[0.68rem] font-semibold uppercase tracking-wide">First response</div>
|
||||
<div class="mt-1">{{ $ticket->first_response_at?->format('d M Y H:i') ?? 'Awaiting response' }}</div>
|
||||
<div class="mt-1 text-[0.68rem] opacity-75">Due {{ $ticket->sla_first_response_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
|
||||
</div>
|
||||
|
||||
<div class="rounded-lg border {{ $ticket->sla_resolution_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100' }} p-3">
|
||||
<div class="text-[0.68rem] font-semibold uppercase tracking-wide">Resolution</div>
|
||||
<div class="mt-1">{{ $ticket->completed_at?->format('d M Y H:i') ?? 'Open' }}</div>
|
||||
<div class="mt-1 text-[0.68rem] opacity-75">Due {{ $ticket->sla_resolution_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
|
||||
</div>
|
||||
|
||||
<div class="grid grid-cols-2 gap-2 text-center">
|
||||
<div class="rounded-lg border border-zinc-200 p-2 dark:border-zinc-700">
|
||||
<div class="text-lg font-semibold">{{ $ticket->public_replies_count }}</div>
|
||||
<div class="text-[0.68rem] text-zinc-500">Public replies</div>
|
||||
</div>
|
||||
|
||||
<div class="rounded-lg border border-zinc-200 p-2 dark:border-zinc-700">
|
||||
<div class="text-lg font-semibold">{{ $ticket->time_spent_minutes }}</div>
|
||||
<div class="text-[0.68rem] text-zinc-500">Minutes logged</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
||||
<div class="mb-3 border-b border-emerald-200 pb-2 dark:border-emerald-900/70">
|
||||
<h2 class="flex items-center gap-2 text-sm font-extrabold text-zinc-900 dark:text-white">
|
||||
<span class="inline-flex h-8 w-8 items-center justify-center rounded-lg bg-emerald-600 text-white shadow-sm">
|
||||
<i class="fa-solid fa-user text-xs" aria-hidden="true"></i>
|
||||
</span>
|
||||
Requester profile
|
||||
</h2>
|
||||
</div>
|
||||
|
||||
<dl class="space-y-2 text-xs">
|
||||
<div class="flex justify-between gap-3">
|
||||
<dt class="text-zinc-500">Name</dt>
|
||||
<dd>{{ $ticket->owner?->name ?? 'Unknown' }}</dd>
|
||||
</div>
|
||||
<div class="flex justify-between gap-3">
|
||||
<dt class="text-zinc-500">Email</dt>
|
||||
<dd class="truncate">{{ $ticket->owner?->email ?? 'None' }}</dd>
|
||||
</div>
|
||||
<div class="flex justify-between gap-3">
|
||||
<dt class="text-zinc-500">Company</dt>
|
||||
<dd>{{ $ticket->owner?->company?->name ?? 'Current company' }}</dd>
|
||||
</div>
|
||||
</dl>
|
||||
|
||||
@if ($ticket->tags->isNotEmpty())
|
||||
<div class="mt-3 flex flex-wrap gap-2">
|
||||
@foreach ($ticket->tags as $tag)
|
||||
<span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
|
||||
@endforeach
|
||||
</div>
|
||||
@endif
|
||||
</div>
|
||||
|
||||
@if ($ticket->checklistItems->isNotEmpty())
|
||||
<div class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
||||
@php($completedChecks = $ticket->checklistItems->where('is_completed', true)->count())
|
||||
|
||||
<div class="mb-3 flex items-center justify-between gap-3">
|
||||
<h2 class="text-sm font-semibold text-zinc-900 dark:text-white">Checklist</h2>
|
||||
<flux:badge color="blue">{{ $completedChecks }}/{{ $ticket->checklistItems->count() }}</flux:badge>
|
||||
</div>
|
||||
|
||||
<div class="space-y-2">
|
||||
@foreach ($ticket->checklistItems as $item)
|
||||
<label class="flex items-start gap-2 rounded-lg border border-zinc-200 p-2 text-xs dark:border-zinc-700">
|
||||
<input type="checkbox" wire:click="toggleChecklistItem({{ $item->id }})" @checked($item->is_completed) class="mt-1 rounded border-zinc-300">
|
||||
<span class="{{ $item->is_completed ? 'text-zinc-500 line-through' : 'text-zinc-800 dark:text-zinc-100' }}">{{ $item->title }}</span>
|
||||
</label>
|
||||
@endforeach
|
||||
</div>
|
||||
</div>
|
||||
@endif
|
||||
|
||||
<div class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
||||
<h2 class="mb-3 text-sm font-semibold text-zinc-900 dark:text-white">Git commits</h2>
|
||||
|
||||
<div class="space-y-2">
|
||||
@forelse ($ticket->gitCommits as $commit)
|
||||
<a href="{{ $commit->url ?: '#' }}" target="_blank" class="block rounded-lg border border-zinc-100 p-2 dark:border-zinc-800">
|
||||
<div class="font-mono text-[0.68rem] text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
|
||||
<div class="mt-1 text-xs font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
|
||||
</a>
|
||||
@empty
|
||||
<div class="rounded-lg border border-dashed border-zinc-300 p-3 text-center text-xs text-zinc-500 dark:border-zinc-700">
|
||||
No commits linked.
|
||||
</div>
|
||||
@endforelse
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@can('update', $ticket)
|
||||
<div class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
||||
<div class="mb-4 rounded-xl bg-gradient-to-r from-blue-700 via-indigo-700 to-violet-700 px-3 py-3 text-white shadow-sm">
|
||||
<p class="text-[0.68rem] font-black uppercase tracking-[0.18em] text-blue-100">Ticket controls</p>
|
||||
<h2 class="mt-1 text-base font-black tracking-tight">Assignment, status and priority</h2>
|
||||
</div>
|
||||
|
||||
@if (session('ticket-action-updated'))
|
||||
<div class="mb-4 rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
|
||||
{{ session('ticket-action-updated') }}
|
||||
</div>
|
||||
@endif
|
||||
|
||||
<form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}" class="mb-4 space-y-2">
|
||||
@csrf
|
||||
|
||||
<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="show_agent_id">Assigned agent</label>
|
||||
<select id="show_agent_id" name="agent_id" class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-agent">
|
||||
<option value="" @selected($agent_id === null)>Unassigned</option>
|
||||
@forelse ($agents as $agent)
|
||||
<option value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }} · {{ $agent->email }}</option>
|
||||
@empty
|
||||
<option value="" disabled>No users available for assignment</option>
|
||||
@endforelse
|
||||
</select>
|
||||
|
||||
@error('agent_id')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
|
||||
<button type="submit" dusk="update-agent" data-dusk="update-agent" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
|
||||
<i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
|
||||
<span>Assign agent</span>
|
||||
</button>
|
||||
</form>
|
||||
|
||||
<form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}" class="mb-4 space-y-2">
|
||||
@csrf
|
||||
|
||||
<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="show_status_id">Status</label>
|
||||
<select id="show_status_id" name="status_id" class="hd-select block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-status">
|
||||
@foreach ($statuses as $status)
|
||||
<option value="{{ $status->id }}" @selected((int) $status_id === (int) $status->id)>{{ $status->name }}</option>
|
||||
@endforeach
|
||||
</select>
|
||||
|
||||
@error('status_id')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
|
||||
<button type="submit" dusk="update-status" class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
|
||||
<i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
|
||||
<span>Update status</span>
|
||||
</button>
|
||||
</form>
|
||||
|
||||
<form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}" class="space-y-2">
|
||||
@csrf
|
||||
|
||||
<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="show_priority_id">Priority</label>
|
||||
<select id="show_priority_id" name="priority_id" class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-priority">
|
||||
@foreach ($priorities as $priority)
|
||||
<option value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}</option>
|
||||
@endforeach
|
||||
</select>
|
||||
|
||||
@error('priority_id')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
|
||||
<button type="submit" dusk="update-priority" class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
|
||||
<i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
|
||||
<span>Update priority</span>
|
||||
</button>
|
||||
</form>
|
||||
</div>
|
||||
@endcan
|
||||
</aside>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
Reference in New Issue
Block a user