new helpdesk module

Modules/Helpdesk/Concerns/HasHelpdeskTickets.php

@@ -0,0 +1,35 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Concerns;
+
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Modules\Helpdesk\Models\Ticket;
+
+trait HasHelpdeskTickets
+{
+    /** @return HasMany<Ticket> */
+    public function helpdeskTickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'user_id');
+    }
+
+    /** @return HasMany<Ticket> */
+    public function helpdeskAssignedTickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'agent_id');
+    }
+
+    /** @return bool */
+    public function isHelpdeskAgent(): bool
+    {
+        return (bool) (($this->helpdesk_agent ?? false) || ($this->helpdesk_admin ?? false));
+    }
+
+    /** @return bool */
+    public function isHelpdeskAdmin(): bool
+    {
+        return (bool) ($this->helpdesk_admin ?? false);
+    }
+}