new helpdesk module

2026-06-12 09:41:57 +01:00
parent 67c9bb22d9
commit da35c7eb95
50 changed files with 1874 additions and 270 deletions
@@ -0,0 +1,49 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Policies;
+
+use App\Models\User;
+use Modules\Helpdesk\Models\Ticket;
+
+final class TicketPolicy
+{
+    /** @return bool */
+    public function viewAny(User $user): bool
+    {
+        return true;
+    }
+
+    /** @return bool */
+    public function view(User $user, Ticket $ticket): bool
+    {
+        return (bool) ($user->helpdesk_admin ?? false)
+            || (bool) ($user->helpdesk_agent ?? false) && ((int) $ticket->agent_id === (int) $user->id || (int) $ticket->user_id === (int) $user->id)
+            || (int) $ticket->user_id === (int) $user->id;
+    }
+
+    /** @return bool */
+    public function create(User $user): bool
+    {
+        return true;
+    }
+
+    /** @return bool */
+    public function update(User $user, Ticket $ticket): bool
+    {
+        return (bool) ($user->helpdesk_admin ?? false) || (int) $ticket->agent_id === (int) $user->id;
+    }
+
+    /** @return bool */
+    public function comment(User $user, Ticket $ticket): bool
+    {
+        return $this->view($user, $ticket);
+    }
+
+    /** @return bool */
+    public function delete(User $user, Ticket $ticket): bool
+    {
+        return (bool) ($user->helpdesk_admin ?? false);
+    }
+}