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Updated the helpdesk module

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This commit is contained in:
Mark Gregory
2026-06-14 14:11:31 +01:00
parent 1c9ed1a537
commit de458cc010
9 changed files with 423 additions and 333 deletions
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Modules/Helpdesk/Livewire/SettingsManager.php
+67 -63
View File
@@ -37,15 +37,15 @@ final class SettingsManager extends Component
/** @var array<string, mixed> */
public array $projectForm = ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'archived_at' => null];
/** @var array<string, mixed> */
public array $boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
/** @var array<string, mixed> */
public array $repositoryForm = ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
/** @var array<string, mixed> */
public array $workflowForm = ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
/** @var array<string, mixed> */
public array $boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
public function saveStatus(): void
{
$data = $this->validate([
@@ -211,6 +211,69 @@ final class SettingsManager extends Component
$this->projectForm = ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'archived_at' => null];
}
public function saveBoard(): void
{
$data = $this->validate([
'boardForm.name' => ['required', 'string', 'max:160'],
'boardForm.slug' => ['nullable', 'string', 'max:180'],
'boardForm.description' => ['nullable', 'string'],
'boardForm.is_default' => ['boolean'],
'boardForm.sort_order' => ['required', 'integer', 'min:0'],
'boardForm.status_ids' => ['array'],
'boardForm.status_ids.*' => ['integer', 'exists:helpdesk_statuses,id'],
])['boardForm'];
$statusIds = collect($data['status_ids'] ?? [])->map(static fn ($id): int => (int) $id)->filter()->values();
unset($data['status_ids']);
$data['slug'] = $this->slug($data['slug'] ?: $data['name']);
if ((bool) ($data['is_default'] ?? false)) {
KanbanBoard::query()->whereKeyNot($this->boardForm['id'])->update(['is_default' => false]);
}
$board = KanbanBoard::query()->updateOrCreate(['id' => $this->boardForm['id']], $data);
$sync = [];
foreach ($statusIds as $index => $statusId) {
$sync[$statusId] = ['sort_order' => ($index + 1) * 10];
}
$board->statuses()->sync($sync);
$this->resetBoardForm();
$this->section = 'boards';
session()->flash('success', 'Kanban board saved.');
}
public function editBoard(int $id): void
{
$board = KanbanBoard::query()->with('statuses')->findOrFail($id);
$this->boardForm = [
'id' => $board->id,
'name' => $board->name,
'slug' => $board->slug,
'description' => $board->description,
'is_default' => $board->is_default,
'sort_order' => $board->sort_order,
'status_ids' => $board->statuses->pluck('id')->map(static fn ($id): int => (int) $id)->all(),
];
$this->section = 'boards';
}
public function deleteBoard(int $id): void
{
KanbanBoard::query()->findOrFail($id)->delete();
session()->flash('success', 'Kanban board deleted.');
}
public function resetBoardForm(): void
{
$this->boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
}
public function saveRepository(): void
{
$data = $this->validate([
@@ -245,65 +308,6 @@ final class SettingsManager extends Component
$this->repositoryForm = ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
}
public function saveBoard(): void
{
$data = $this->validate([
'boardForm.name' => ['required', 'string', 'max:160'],
'boardForm.slug' => ['nullable', 'string', 'max:180'],
'boardForm.description' => ['nullable', 'string'],
'boardForm.is_default' => ['boolean'],
'boardForm.sort_order' => ['required', 'integer', 'min:0'],
'boardForm.status_ids' => ['required', 'array', 'min:1'],
'boardForm.status_ids.*' => ['integer', 'exists:helpdesk_statuses,id'],
])['boardForm'];
$statusIds = collect($data['status_ids'])
->map(static fn (mixed $id): int => (int) $id)
->filter()
->unique()
->values();
unset($data['status_ids']);
$data['slug'] = $this->slug($data['slug'] ?: $data['name']);
if ((bool) $data['is_default']) {
KanbanBoard::query()->where('is_default', true)->update(['is_default' => false]);
}
$board = KanbanBoard::query()->updateOrCreate(['id' => $this->boardForm['id']], $data);
$sync = [];
foreach ($statusIds as $index => $statusId) {
$sync[$statusId] = ['sort_order' => ($index + 1) * 10];
}
$board->statuses()->sync($sync);
$this->resetBoardForm();
$this->section = 'boards';
session()->flash('success', 'Kanban board saved.');
}
public function editBoard(int $id): void
{
$board = KanbanBoard::query()->with('statuses')->findOrFail($id);
$this->boardForm = $board->only(['id', 'name', 'slug', 'description', 'is_default', 'sort_order']);
$this->boardForm['status_ids'] = $board->statuses->pluck('id')->map(static fn (mixed $id): int => (int) $id)->all();
$this->section = 'boards';
}
public function deleteBoard(int $id): void
{
KanbanBoard::query()->findOrFail($id)->delete();
session()->flash('success', 'Kanban board deleted.');
}
public function resetBoardForm(): void
{
$this->boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
}
public function saveWorkflowTemplate(): void
{
$data = $this->validate([
@@ -349,8 +353,8 @@ final class SettingsManager extends Component
'categories' => Category::query()->withCount('tickets')->orderBy('name')->get(),
'teams' => Team::query()->withCount(['projects', 'tickets'])->orderBy('name')->get(),
'projects' => Project::query()->with(['team'])->withCount('tickets')->orderBy('title')->get(),
'boards' => KanbanBoard::query()->with('statuses')->orderBy('sort_order')->orderBy('name')->get(),
'repositories' => GitRepository::query()->with(['project'])->withCount('commits')->orderBy('name')->get(),
'boards' => KanbanBoard::query()->with('statuses')->withCount('statuses')->orderBy('sort_order')->orderBy('name')->get(),
'workflowTemplates' => WorkflowTemplate::query()->orderBy('event')->orderBy('name')->get(),
])->layout('layouts.app');
}
Modules/Helpdesk/Policies/TicketPolicy.php
+19 -6
View File
@@ -16,8 +16,8 @@ final class TicketPolicy
public function view(User $user, Ticket $ticket): bool
{
return (bool) ($user->helpdesk_admin ?? false)
|| (bool) ($user->helpdesk_agent ?? false) && ((int) $ticket->agent_id === (int) $user->id || (int) $ticket->user_id === (int) $user->id)
return $this->isPrivileged($user)
|| ((bool) ($user->helpdesk_agent ?? false) && ((int) $ticket->agent_id === (int) $user->id || (int) $ticket->user_id === (int) $user->id))
|| (int) $ticket->user_id === (int) $user->id;
}
@@ -28,9 +28,9 @@ final class TicketPolicy
public function update(User $user, Ticket $ticket): bool
{
return (bool) ($user->helpdesk_admin ?? false)
|| (bool) ($user->helpdesk_agent ?? false)
|| (int) $ticket->agent_id === (int) $user->id;
return $this->isPrivileged($user)
|| (int) $ticket->agent_id === (int) $user->id
|| (int) $ticket->user_id === (int) $user->id;
}
public function comment(User $user, Ticket $ticket): bool
@@ -40,6 +40,19 @@ final class TicketPolicy
public function delete(User $user, Ticket $ticket): bool
{
return (bool) ($user->helpdesk_admin ?? false);
return $this->isPrivileged($user);
}
private function isPrivileged(User $user): bool
{
if ((bool) ($user->helpdesk_admin ?? false)) {
return true;
}
if (method_exists($user, 'isMpbaPlatformAdmin') && $user->isMpbaPlatformAdmin()) {
return true;
}
return false;
}
}
Modules/Helpdesk/Resources/views/livewire/kanban-board.blade.php
+109 -126
View File
@@ -1,11 +1,11 @@
<div class="mx-auto max-w-[1800px] space-y-6" dusk="helpdesk-kanban-board" data-helpdesk-kanban-root>
<div class="mx-auto max-w-[1800px] space-y-6" dusk="helpdesk-kanban-board">
<div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
<div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
<div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
<div>
<p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk workflow</p>
<h1 class="mt-2 text-3xl font-semibold tracking-tight">Kanban board</h1>
<p class="mt-2 max-w-3xl text-sm text-blue-100/90">Drag tickets between configured board columns. Boards and columns are managed in Helpdesk Settings.</p>
<p class="mt-2 max-w-3xl text-sm text-blue-100/90">Drag tickets between board columns. Boards and columns are configured in Helpdesk Settings.</p>
</div>
<div class="flex flex-wrap gap-2">
@@ -23,168 +23,151 @@
</div>
@endif
<div class="flex flex-col gap-3 rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 md:flex-row md:items-center md:justify-between">
<div>
<h2 class="text-sm font-semibold text-zinc-900 dark:text-zinc-100">Active board</h2>
<p class="text-xs text-zinc-500 dark:text-zinc-400">{{ $board?->description ?: 'Use settings to configure which statuses appear on each board.' }}</p>
@if ($boards->isEmpty())
<div class="rounded-2xl border border-amber-300 bg-amber-50 px-5 py-4 text-sm text-amber-900 dark:border-amber-800 dark:bg-amber-950 dark:text-amber-100">
No Kanban boards exist yet. Open Helpdesk Settings and create a board with at least one status column.
</div>
@else
<div class="flex flex-col gap-3 rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 md:flex-row md:items-center md:justify-between">
<div>
<h2 class="text-sm font-semibold text-zinc-900 dark:text-zinc-100">Active board</h2>
<p class="text-xs text-zinc-500 dark:text-zinc-400">{{ $board?->description ?: 'Use settings to configure which statuses appear as draggable columns.' }}</p>
</div>
<select wire:model.live="board_id" class="min-w-[260px] rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
@foreach ($boards as $availableBoard)
<option value="{{ $availableBoard->id }}">{{ $availableBoard->name }}</option>
@endforeach
</select>
</div>
<select wire:model.live="board_id" class="min-w-[260px] rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
@foreach ($boards as $availableBoard)
<option value="{{ $availableBoard->id }}">{{ $availableBoard->name }}</option>
@endforeach
</select>
</div>
<div class="flex gap-4 overflow-x-auto pb-4" data-helpdesk-kanban-board>
@foreach ($statuses as $status)
@php($tickets = $ticketsByStatus[$status->id] ?? collect())
<div class="flex gap-4 overflow-x-auto pb-4">
@foreach ($statuses as $status)
@php($tickets = $ticketsByStatus[$status->id] ?? collect())
<section class="flex min-h-[640px] w-[330px] shrink-0 flex-col overflow-hidden rounded-2xl border border-zinc-200 bg-zinc-100 shadow-sm dark:border-zinc-700 dark:bg-zinc-950" dusk="kanban-column-{{ $status->slug }}" wire:key="kanban-column-{{ $status->id }}">
<header class="border-b border-zinc-200 bg-white px-4 py-4 dark:border-zinc-800 dark:bg-zinc-900">
<div class="flex items-start justify-between gap-3">
<div>
<h2 class="text-sm font-bold uppercase tracking-wide text-zinc-900 dark:text-zinc-100">{{ $status->name }}</h2>
<p class="mt-1 text-xs text-zinc-500">{{ $tickets->count() }} tickets</p>
<section class="flex min-h-[640px] w-[330px] shrink-0 flex-col overflow-hidden rounded-2xl border border-zinc-200 bg-zinc-100 shadow-sm dark:border-zinc-700 dark:bg-zinc-950" dusk="kanban-column-{{ $status->slug }}">
<header class="border-b border-zinc-200 bg-white px-4 py-4 dark:border-zinc-800 dark:bg-zinc-900">
<div class="flex items-start justify-between gap-3">
<div>
<h2 class="text-sm font-bold uppercase tracking-wide text-zinc-900 dark:text-zinc-100">{{ $status->name }}</h2>
<p class="mt-1 text-xs text-zinc-500">{{ $tickets->count() }} tickets</p>
</div>
<span class="inline-flex h-4 w-4 rounded-full ring-4 ring-zinc-100 dark:ring-zinc-800" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
</div>
<span class="inline-flex h-4 w-4 rounded-full ring-4 ring-zinc-100 dark:ring-zinc-800" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
</div>
</header>
</header>
<div
class="helpdesk-kanban-column min-h-[560px] flex-1 space-y-3 p-3 transition data-[drop-ready=true]:bg-blue-50 dark:data-[drop-ready=true]:bg-blue-950/30"
data-helpdesk-kanban-column
data-status-id="{{ $status->id }}"
>
@forelse ($tickets as $ticket)
<article
class="group cursor-grab rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm transition hover:-translate-y-0.5 hover:shadow-md active:cursor-grabbing dark:border-zinc-800 dark:bg-zinc-900"
draggable="true"
data-helpdesk-kanban-ticket
data-ticket-id="{{ $ticket->id }}"
dusk="kanban-ticket-{{ $ticket->id }}"
wire:key="kanban-ticket-{{ $ticket->id }}"
>
<div class="flex items-start justify-between gap-3">
<div class="min-w-0">
<div class="font-mono text-xs font-semibold text-blue-700 dark:text-blue-300">{{ $ticket->reference }}</div>
<h3 class="mt-1 line-clamp-3 text-sm font-semibold leading-5 text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</h3>
<div
class="helpdesk-kanban-column min-h-[560px] flex-1 space-y-3 p-3 transition data-[drag-over=true]:bg-blue-50 dark:data-[drag-over=true]:bg-blue-950/30"
data-helpdesk-kanban-column
data-status-id="{{ $status->id }}"
>
@forelse ($tickets as $ticket)
<article
class="group cursor-grab rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm transition hover:-translate-y-0.5 hover:shadow-md active:cursor-grabbing dark:border-zinc-800 dark:bg-zinc-900"
draggable="true"
data-helpdesk-kanban-ticket
data-ticket-id="{{ $ticket->id }}"
dusk="kanban-ticket-{{ $ticket->id }}"
>
<div class="flex items-start justify-between gap-3">
<div class="min-w-0">
<div class="font-mono text-xs font-semibold text-blue-700 dark:text-blue-300">{{ $ticket->reference }}</div>
<h3 class="mt-1 line-clamp-3 text-sm font-semibold leading-5 text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</h3>
</div>
@if ($ticket->priority)
<span class="shrink-0 rounded-full px-2 py-1 text-xs font-bold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($ticket->priority->color) }}">
{{ $ticket->priority->name }}
</span>
@endif
</div>
@if ($ticket->priority)
<span class="shrink-0 rounded-full px-2 py-1 text-xs font-bold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($ticket->priority->color) }}">
{{ $ticket->priority->name }}
</span>
@endif
</div>
<div class="mt-3 space-y-1.5 text-xs text-zinc-500 dark:text-zinc-400">
<div class="flex items-center gap-2"><i class="fa-solid fa-user w-3" aria-hidden="true"></i> {{ $ticket->owner?->name ?? 'Unknown' }}</div>
<div class="flex items-center gap-2"><i class="fa-solid fa-user-gear w-3" aria-hidden="true"></i> {{ $ticket->agent?->name ?? 'Unassigned' }}</div>
@if ($ticket->project)
<div class="flex items-center gap-2"><i class="fa-solid fa-diagram-project w-3" aria-hidden="true"></i> {{ $ticket->project->title }}</div>
@endif
@if ($ticket->team)
<div class="flex items-center gap-2"><i class="fa-solid fa-users w-3" aria-hidden="true"></i> {{ $ticket->team->name }}</div>
@endif
</div>
<div class="mt-3 space-y-1.5 text-xs text-zinc-500 dark:text-zinc-400">
<div class="flex items-center gap-2"><i class="fa-solid fa-user w-3" aria-hidden="true"></i> {{ $ticket->owner?->name ?? 'Unknown' }}</div>
<div class="flex items-center gap-2"><i class="fa-solid fa-user-gear w-3" aria-hidden="true"></i> {{ $ticket->agent?->name ?? 'Unassigned' }}</div>
@if ($ticket->project)
<div class="flex items-center gap-2"><i class="fa-solid fa-diagram-project w-3" aria-hidden="true"></i> {{ $ticket->project->title }}</div>
@endif
@if ($ticket->team)
<div class="flex items-center gap-2"><i class="fa-solid fa-users w-3" aria-hidden="true"></i> {{ $ticket->team->name }}</div>
@endif
<div class="mt-4 flex items-center justify-between gap-2 border-t border-zinc-100 pt-3 dark:border-zinc-800">
<a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="rounded-lg bg-blue-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-blue-700">Open</a>
@can('update', $ticket)
<a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="rounded-lg bg-emerald-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-emerald-700">Edit</a>
@endcan
</div>
</article>
@empty
<div class="rounded-2xl border border-dashed border-zinc-300 bg-white p-6 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:bg-zinc-900">
Drop tickets here for {{ $status->name }}.
</div>
<div class="mt-4 flex items-center justify-between gap-2 border-t border-zinc-100 pt-3 dark:border-zinc-800">
<a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="rounded-lg bg-blue-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-blue-700">Open</a>
@can('update', $ticket)
<a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="rounded-lg bg-emerald-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-emerald-700">Edit</a>
@endcan
</div>
</article>
@empty
<div class="rounded-2xl border border-dashed border-zinc-300 bg-white p-6 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:bg-zinc-900">
Drop tickets here for {{ $status->name }}.
</div>
@endforelse
</div>
</section>
@endforeach
</div>
@endforelse
</div>
</section>
@endforeach
</div>
@endif
@script
<script>
const initialiseHelpdeskNativeKanban = function () {
document.querySelectorAll('[data-helpdesk-kanban-root]').forEach(function (root) {
if (root.dataset.nativeKanbanReady === '1') {
return;
}
const initialiseHelpdeskKanban = function () {
let draggedTicketId = null;
root.dataset.nativeKanbanReady = '1';
root.addEventListener('dragstart', function (event) {
const card = event.target.closest('[data-helpdesk-kanban-ticket]');
if (!card || event.target.closest('a, button, input, select, textarea')) {
return;
}
document.querySelectorAll('[data-helpdesk-kanban-ticket]').forEach(function (card) {
if (card.dataset.nativeDragReady === '1') return;
card.dataset.nativeDragReady = '1';
card.addEventListener('dragstart', function (event) {
draggedTicketId = card.dataset.ticketId;
event.dataTransfer.effectAllowed = 'move';
event.dataTransfer.setData('text/plain', card.dataset.ticketId);
event.dataTransfer.setData('application/x-helpdesk-ticket', card.dataset.ticketId);
card.classList.add('opacity-50', 'ring-2', 'ring-blue-400');
event.dataTransfer.setData('text/plain', draggedTicketId);
card.classList.add('opacity-60');
});
root.addEventListener('dragend', function (event) {
const card = event.target.closest('[data-helpdesk-kanban-ticket]');
if (card) {
card.classList.remove('opacity-50', 'ring-2', 'ring-blue-400');
}
root.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function (column) {
column.dataset.dropReady = 'false';
card.addEventListener('dragend', function () {
card.classList.remove('opacity-60');
document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function (column) {
column.dataset.dragOver = 'false';
});
});
});
root.addEventListener('dragover', function (event) {
const column = event.target.closest('[data-helpdesk-kanban-column]');
if (!column) {
return;
}
document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function (column) {
if (column.dataset.nativeDropReady === '1') return;
column.dataset.nativeDropReady = '1';
column.addEventListener('dragover', function (event) {
event.preventDefault();
event.dataTransfer.dropEffect = 'move';
column.dataset.dropReady = 'true';
column.dataset.dragOver = 'true';
});
root.addEventListener('dragleave', function (event) {
const column = event.target.closest('[data-helpdesk-kanban-column]');
if (column && !column.contains(event.relatedTarget)) {
column.dataset.dropReady = 'false';
column.addEventListener('dragleave', function (event) {
if (!column.contains(event.relatedTarget)) {
column.dataset.dragOver = 'false';
}
});
root.addEventListener('drop', function (event) {
const column = event.target.closest('[data-helpdesk-kanban-column]');
if (!column) {
return;
}
column.addEventListener('drop', function (event) {
event.preventDefault();
column.dataset.dropReady = 'false';
column.dataset.dragOver = 'false';
const ticketId = event.dataTransfer.getData('application/x-helpdesk-ticket') || event.dataTransfer.getData('text/plain');
const ticketId = event.dataTransfer.getData('text/plain') || draggedTicketId;
const statusId = column.dataset.statusId;
if (!ticketId || !statusId) {
return;
}
if (!ticketId || !statusId) return;
$wire.moveTicket(ticketId, statusId);
});
});
};
initialiseHelpdeskNativeKanban();
document.addEventListener('livewire:navigated', initialiseHelpdeskNativeKanban);
initialiseHelpdeskKanban();
document.addEventListener('livewire:navigated', initialiseHelpdeskKanban);
document.addEventListener('livewire:updated', initialiseHelpdeskKanban);
</script>
@endscript
</div>
Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php
+17 -17
View File
@@ -20,7 +20,7 @@
<flux:callout variant="success" icon="check-circle">{{ session('success') }}</flux:callout>
@endif
<div class="grid gap-3 md:grid-cols-8">
<div class="grid gap-3 md:grid-cols-4 xl:grid-cols-8">
@foreach ([
'statuses' => ['label' => 'Statuses', 'count' => $statuses->count()],
'priorities' => ['label' => 'Priorities', 'count' => $priorities->count()],
@@ -31,7 +31,7 @@
'git' => ['label' => 'Git', 'count' => $repositories->count()],
'workflow' => ['label' => 'Workflow', 'count' => $workflowTemplates->count()],
] as $key => $item)
<button type="button" wire:click="$set('section', '{{ $key }}')" class="rounded-2xl border px-4 py-3 text-left shadow-sm transition {{ $section === $key ? ($key === 'statuses' ? 'border-emerald-500 bg-gradient-to-br from-emerald-50 to-blue-50 text-emerald-950 dark:border-emerald-400 dark:from-emerald-950 dark:to-blue-950 dark:text-emerald-100' : 'border-blue-500 bg-blue-50 text-blue-900 dark:border-blue-400 dark:bg-blue-950 dark:text-blue-100') : 'border-zinc-200 bg-white text-zinc-700 hover:bg-zinc-50 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-200 dark:hover:bg-zinc-800' }}">
<button type="button" wire:click="$set('section', '{{ $key }}')" class="rounded-2xl border px-4 py-3 text-left shadow-sm transition {{ $section === $key ? 'border-blue-500 bg-blue-50 text-blue-900 dark:border-blue-400 dark:bg-blue-950 dark:text-blue-100' : 'border-zinc-200 bg-white text-zinc-700 hover:bg-zinc-50 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-200 dark:hover:bg-zinc-800' }}">
<div class="text-xs font-semibold uppercase tracking-wide opacity-70">{{ $item['label'] }}</div>
<div class="mt-1 text-2xl font-semibold">{{ $item['count'] }}</div>
</button>
@@ -129,21 +129,20 @@
<label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200">
<input type="checkbox" wire:model="boardForm.is_default" class="rounded border-zinc-300"> Default board
</label>
<div class="md:col-span-6">
<flux:textarea wire:model="boardForm.description" label="Description" rows="3" />
<div class="md:col-span-2">
<flux:textarea wire:model="boardForm.description" label="Description" rows="2" />
</div>
<div class="md:col-span-6">
<label class="mb-2 block text-sm font-semibold text-zinc-700 dark:text-zinc-200">Board columns <span class="text-red-600">*</span></label>
<div class="grid gap-2 rounded-2xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950 md:grid-cols-3">
<label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Board columns</label>
<div class="grid gap-2 sm:grid-cols-2 lg:grid-cols-3 xl:grid-cols-6">
@foreach ($statuses as $status)
<label class="flex items-center gap-2 rounded-xl border border-zinc-200 bg-white px-3 py-2 text-sm text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-200">
<label class="flex items-center gap-2 rounded-xl border border-zinc-200 bg-white px-3 py-2 text-sm text-zinc-700 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-200">
<input type="checkbox" wire:model="boardForm.status_ids" value="{{ $status->id }}" class="rounded border-zinc-300">
<span class="inline-flex h-3 w-3 rounded-full" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
{{ $status->name }}
<span>{{ $status->name }}</span>
</label>
@endforeach
</div>
@error('boardForm.status_ids') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
</div>
<div class="md:col-span-6 flex gap-2">
<flux:button type="submit" variant="primary">Save board</flux:button>
@@ -157,7 +156,6 @@
<thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
<tr>
<th class="px-4 py-3">Board</th>
<th class="px-4 py-3">Slug</th>
<th class="px-4 py-3">Columns</th>
<th class="px-4 py-3">Default</th>
<th class="px-4 py-3 text-right">Actions</th>
@@ -166,23 +164,25 @@
<tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
@forelse ($boards as $boardItem)
<tr>
<td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $boardItem->name }}</td>
<td class="px-4 py-3 font-mono text-xs text-zinc-500">{{ $boardItem->slug }}</td>
<td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">
<td class="px-4 py-3">
<div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $boardItem->name }}</div>
<div class="text-xs text-zinc-500">{{ $boardItem->slug }}</div>
</td>
<td class="px-4 py-3">
<div class="flex flex-wrap gap-1">
@foreach ($boardItem->statuses as $status)
<flux:badge color="{{ $status->color }}">{{ $status->name }}</flux:badge>
<span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}">{{ $status->name }}</span>
@endforeach
</div>
</td>
<td class="px-4 py-3"><flux:badge color="{{ $boardItem->is_default ? 'emerald' : 'zinc' }}">{{ $boardItem->is_default ? 'Default' : 'No' }}</flux:badge></td>
<td class="px-4 py-3 text-right">
<flux:button size="sm" variant="primary" wire:click="editBoard({{ $boardItem->id }})">Edit</flux:button>
<flux:button size="sm" variant="danger" wire:click="deleteBoard({{ $boardItem->id }})" wire:confirm="Delete this Kanban board?">Delete</flux:button>
<flux:button size="sm" variant="danger" wire:click="deleteBoard({{ $boardItem->id }})" wire:confirm="Delete this board?">Delete</flux:button>
</td>
</tr>
@empty
<tr><td colspan="5" class="px-4 py-8 text-center text-zinc-500">No Kanban boards yet.</td></tr>
<tr><td colspan="4" class="px-4 py-8 text-center text-zinc-500">No Kanban boards yet.</td></tr>
@endforelse
</tbody>
</table>
@@ -279,7 +279,7 @@
<td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->to_role }}</td>
<td class="px-4 py-3"><flux:badge color="{{ $template->is_active ? 'emerald' : 'zinc' }}">{{ $template->is_active ? 'Active' : 'Inactive' }}</flux:badge></td>
<td class="px-4 py-3 text-right">
<flux:button size="sm" variant="primary" wire:click="editWorkflowTemplate({{ $template->id }})">Edit</flux:button>
<flux:button size="sm" variant="ghost" wire:click="editWorkflowTemplate({{ $template->id }})">Edit</flux:button>
<flux:button size="sm" variant="danger" wire:click="deleteWorkflowTemplate({{ $template->id }})" wire:confirm="Delete this workflow message?">Delete</flux:button>
</td>
</tr>
Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php
+39 -36
View File
@@ -6,98 +6,101 @@
])
<form wire:submit.prevent="save" enctype="multipart/form-data" class="space-y-6">
<div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
<div class="border-b border-zinc-200 bg-zinc-50 px-6 py-4 dark:border-zinc-700 dark:bg-zinc-800/70">
<h2 class="text-lg font-semibold text-zinc-900 dark:text-zinc-100">Ticket details</h2>
<p class="mt-1 text-sm text-zinc-500 dark:text-zinc-400">Mandatory fields are marked with <span class="font-bold text-red-500">*</span>. Rich details and attachments are saved by Livewire.</p>
<div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
<div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
<h2 class="text-lg font-semibold text-zinc-100">Ticket details</h2>
<p class="mt-1 text-sm text-zinc-400">Mandatory fields are marked with <span class="font-bold text-red-400">*</span>. Use the searchable lists to keep the ticket correctly routed.</p>
</div>
<div class="grid gap-6 p-6 lg:grid-cols-2">
<div class="lg:col-span-2">
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="subject">Subject <span class="text-red-500">*</span></label>
<input id="subject" type="text" wire:model.defer="subject" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-subject">
@error('subject') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
<div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
<div class="lg:col-span-3 xl:col-span-6">
<label class="block text-sm font-semibold text-zinc-200" for="subject">Subject <span class="text-red-400">*</span></label>
<input id="subject" type="text" wire:model.defer="subject" class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-subject">
@error('subject') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
@if($companies->isNotEmpty())
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="company_id">Company</label>
<select id="company_id" wire:model.defer="company_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
<label class="block text-sm font-semibold text-zinc-200" for="company_id">Company</label>
<select id="company_id" wire:model.defer="company_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
<option value="">Select company</option>
@foreach ($companies as $company)
<option value="{{ $company->id }}">{{ $company->name }}</option>
@endforeach
</select>
@error('company_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('company_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
@endif
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="priority_id">Priority <span class="text-red-500">*</span></label>
<select id="priority_id" wire:model.defer="priority_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-priority">
<label class="block text-sm font-semibold text-zinc-200" for="priority_id">Priority <span class="text-red-400">*</span></label>
<select id="priority_id" wire:model.defer="priority_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-priority">
<option value="">Select priority</option>
@foreach ($priorities as $priority)
<option value="{{ $priority->id }}">{{ $priority->name }}</option>
@endforeach
</select>
@error('priority_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('priority_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="category_id">Category</label>
<select id="category_id" wire:model.defer="category_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
<label class="block text-sm font-semibold text-zinc-200" for="category_id">Category</label>
<select id="category_id" wire:model.defer="category_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
<option value="">Select category</option>
@foreach ($categories as $category)
<option value="{{ $category->id }}">{{ $category->name }}</option>
@endforeach
</select>
@error('category_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('category_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="project_id">Project</label>
<select id="project_id" wire:model.defer="project_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
<label class="block text-sm font-semibold text-zinc-200" for="project_id">Project</label>
<select id="project_id" wire:model.defer="project_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
<option value="">Select project</option>
@foreach ($projects as $project)
<option value="{{ $project->id }}">{{ $project->title ?? $project->name }}</option>
@endforeach
</select>
@error('project_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('project_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="team_id">Team</label>
<select id="team_id" wire:model.defer="team_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
<label class="block text-sm font-semibold text-zinc-200" for="team_id">Team</label>
<select id="team_id" wire:model.defer="team_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
<option value="">Select team</option>
@foreach ($teams as $team)
<option value="{{ $team->id }}">{{ $team->name }}</option>
@endforeach
</select>
@error('team_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('team_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="due_at">Due date</label>
<input id="due_at" type="date" wire:model.defer="due_at" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
@error('due_at') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
<label class="block text-sm font-semibold text-zinc-200" for="due_at">Due date</label>
<input id="due_at" type="date" wire:model.defer="due_at" class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
@error('due_at') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div class="lg:col-span-2">
<div class="lg:col-span-3 xl:col-span-6">
<x-helpdesk::html-editor dusk="ticket-body-editor" wire:model="body" label="Details *" rows="10" placeholder="Describe the issue, expected outcome, steps to reproduce and any useful context..." />
@error('body') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('body') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div class="lg:col-span-2">
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="attachments">Attachments</label>
<input id="attachments" type="file" wire:model="attachments" multiple class="mt-2 block w-full rounded-xl border border-zinc-300 bg-white px-3 py-2 text-sm shadow-sm dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
@error('attachments') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('attachments.*') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
<div class="lg:col-span-3 xl:col-span-6">
<label class="block text-sm font-semibold text-zinc-200" for="attachments">Attachments</label>
<input id="attachments" type="file" wire:model="attachments" multiple class="mt-2 block w-full rounded-xl border border-zinc-700 bg-zinc-950 px-3 py-2 text-sm text-zinc-100 shadow-sm">
@error('attachments') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
@error('attachments.*') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
</div>
<div class="flex items-center justify-end gap-3 border-t border-zinc-200 bg-zinc-50 px-6 py-4 dark:border-zinc-700 dark:bg-zinc-800/60">
<div class="flex items-center justify-end gap-3 border-t border-zinc-700 bg-zinc-900 px-6 py-4">
<a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">Cancel</a>
<button type="submit" class="rounded-xl bg-emerald-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700" data-dusk="ticket-create-submit">Create Ticket</button>
<button type="submit" class="rounded-xl bg-emerald-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700 disabled:cursor-not-allowed disabled:opacity-50" data-dusk="ticket-create-submit" wire:loading.attr="disabled">
<span wire:loading.remove>Create Ticket</span>
<span wire:loading>Creating...</span>
</button>
</div>
</div>
</form>
Modules/Helpdesk/Resources/views/livewire/ticket-edit.blade.php
+56 -55
View File
@@ -1,126 +1,127 @@
<div class="space-y-6" dusk="helpdesk-ticket-edit">
<div class="space-y-6">
@include('helpdesk::partials.page-header', [
'eyebrow' => 'Helpdesk',
'title' => 'Edit Ticket',
'subtitle' => 'Update assignment, status, priority, category, team, project, due date and ticket details.',
'subtitle' => 'Update ownership, assignment, workflow status, project, team, category, priority and ticket details.',
])
<form wire:submit.prevent="save" class="space-y-6">
<div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
<div class="border-b border-zinc-200 bg-zinc-50 px-6 py-4 dark:border-zinc-700 dark:bg-zinc-900/80">
<div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
<div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
<div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
<div>
<h2 class="text-lg font-semibold text-zinc-900 dark:text-zinc-100">{{ $ticket->reference }}</h2>
<p class="mt-1 text-sm text-zinc-500 dark:text-zinc-400">Fields marked <span class="font-semibold text-red-600">*</span> are mandatory.</p>
</div>
<div class="flex flex-wrap gap-2">
<a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="inline-flex items-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
<i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i> Back
</a>
<h2 class="text-lg font-semibold text-zinc-100">{{ $ticket->reference }} · Ticket controls</h2>
<p class="mt-1 text-sm text-zinc-400">Mandatory fields are marked with <span class="font-bold text-red-400">*</span>. Assignment and status updates trigger configured workflow messages.</p>
</div>
<a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="inline-flex items-center justify-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">Back to ticket</a>
</div>
</div>
<div class="grid gap-6 p-6 lg:grid-cols-2">
<div class="lg:col-span-2">
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="subject">Subject <span class="text-red-600">*</span></label>
<input id="subject" type="text" wire:model.defer="subject" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-edit-subject">
@error('subject') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
<div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
<div class="lg:col-span-3 xl:col-span-6">
<label class="block text-sm font-semibold text-zinc-200" for="subject">Subject <span class="text-red-400">*</span></label>
<input id="subject" type="text" wire:model.defer="subject" class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-subject">
@error('subject') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
@if($companies->isNotEmpty())
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="company_id">Company</label>
<select id="company_id" wire:model.defer="company_id" data-helpdesk-select class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
<option value="">Global / no company</option>
<label class="block text-sm font-semibold text-zinc-200" for="company_id">Company</label>
<select id="company_id" wire:model.defer="company_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
<option value="">Select company</option>
@foreach ($companies as $company)
<option value="{{ $company->id }}">{{ $company->name }}</option>
@endforeach
</select>
@error('company_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('company_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
@endif
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="agent_id">Assigned agent</label>
<select id="agent_id" wire:model.defer="agent_id" data-helpdesk-select class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-edit-agent">
<option value="">Unassigned</option>
@foreach ($agents as $agent)
<option value="{{ $agent->id }}">{{ $agent->name }} — {{ $agent->email }}</option>
@endforeach
</select>
@error('agent_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="status_id">Status <span class="text-red-600">*</span></label>
<select id="status_id" wire:model.defer="status_id" data-helpdesk-select class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-edit-status">
<label class="block text-sm font-semibold text-zinc-200" for="status_id">Status <span class="text-red-400">*</span></label>
<select id="status_id" wire:model.defer="status_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-status">
@foreach ($statuses as $status)
<option value="{{ $status->id }}">{{ $status->name }}</option>
@endforeach
</select>
@error('status_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('status_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="priority_id">Priority <span class="text-red-600">*</span></label>
<select id="priority_id" wire:model.defer="priority_id" data-helpdesk-select class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-edit-priority">
<label class="block text-sm font-semibold text-zinc-200" for="priority_id">Priority <span class="text-red-400">*</span></label>
<select id="priority_id" wire:model.defer="priority_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-priority">
@foreach ($priorities as $priority)
<option value="{{ $priority->id }}">{{ $priority->name }}</option>
@endforeach
</select>
@error('priority_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('priority_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="category_id">Category</label>
<select id="category_id" wire:model.defer="category_id" data-helpdesk-select class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
<label class="block text-sm font-semibold text-zinc-200" for="agent_id">Assigned agent</label>
<select id="agent_id" wire:model.defer="agent_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-agent">
<option value="">Unassigned</option>
@foreach ($agents as $agent)
<option value="{{ $agent->id }}">{{ $agent->name }} · {{ $agent->email }}</option>
@endforeach
</select>
@error('agent_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-200" for="category_id">Category</label>
<select id="category_id" wire:model.defer="category_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
<option value="">No category</option>
@foreach ($categories as $category)
<option value="{{ $category->id }}">{{ $category->name }}</option>
@endforeach
</select>
@error('category_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('category_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="project_id">Project</label>
<select id="project_id" wire:model.defer="project_id" data-helpdesk-select class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
<label class="block text-sm font-semibold text-zinc-200" for="project_id">Project</label>
<select id="project_id" wire:model.defer="project_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
<option value="">No project</option>
@foreach ($projects as $project)
<option value="{{ $project->id }}">{{ $project->title }}</option>
<option value="{{ $project->id }}">{{ $project->title ?? $project->name }}</option>
@endforeach
</select>
@error('project_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('project_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="team_id">Team</label>
<select id="team_id" wire:model.defer="team_id" data-helpdesk-select class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
<label class="block text-sm font-semibold text-zinc-200" for="team_id">Team</label>
<select id="team_id" wire:model.defer="team_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
<option value="">No team</option>
@foreach ($teams as $team)
<option value="{{ $team->id }}">{{ $team->name }}</option>
@endforeach
</select>
@error('team_id') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
@error('team_id') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div>
<label class="block text-sm font-semibold text-zinc-700 dark:text-zinc-200" for="due_at">Due date</label>
<input id="due_at" type="date" wire:model.defer="due_at" class="mt-2 block w-full rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
@error('due_at') <p class="mt-2 text-sm text-red-600">{{ $message }}</p> @enderror
<label class="block text-sm font-semibold text-zinc-200" for="due_at">Due date</label>
<input id="due_at" type="date" wire:model.defer="due_at" class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
@error('due_at') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
<div class="lg:col-span-2">
<x-helpdesk::html-editor dusk="ticket-edit-body-editor" wire:model="body" label="Details *" rows="12" placeholder="Update the ticket details, current issue, expected outcome and useful context..." />
<div class="lg:col-span-3 xl:col-span-6">
<x-helpdesk::html-editor dusk="ticket-edit-body-editor" wire:model="body" label="Details *" rows="10" placeholder="Update the ticket details..." />
@error('body') <p class="mt-2 text-sm text-red-500">{{ $message }}</p> @enderror
</div>
</div>
<div class="flex flex-wrap items-center justify-end gap-3 border-t border-zinc-200 px-6 py-4 dark:border-zinc-700">
<a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="rounded-xl border border-zinc-300 px-4 py-2 text-sm font-semibold text-zinc-700 hover:bg-zinc-50 dark:border-zinc-700 dark:text-zinc-200 dark:hover:bg-zinc-800">Cancel</a>
<button type="submit" class="rounded-xl bg-emerald-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700" data-dusk="ticket-edit-submit">Save Ticket</button>
<div class="flex items-center justify-end gap-3 border-t border-zinc-700 bg-zinc-900 px-6 py-4">
<a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">Cancel</a>
<button type="submit" class="rounded-xl bg-emerald-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700 disabled:cursor-not-allowed disabled:opacity-50" data-dusk="ticket-edit-submit" wire:loading.attr="disabled">
<span wire:loading.remove>Save Ticket</span>
<span wire:loading>Saving...</span>
</button>
</div>
</div>
</form>
@include('helpdesk::partials.select2-loader')
</div>
Modules/Helpdesk/Resources/views/partials/select2-loader.blade.php
+108 -21
View File
@@ -1,30 +1,117 @@
@script
<script>
const initialiseHelpdeskSelect2 = function () {
if (!window.jQuery || !window.jQuery.fn || !window.jQuery.fn.select2) {
@once
<style>
.select2-container { width: 100% !important; }
.select2-container--default .select2-selection--single {
min-height: 2.75rem;
border-radius: 0.75rem;
border-color: rgb(63 63 70);
background: rgb(9 9 11);
color: rgb(244 244 245);
display: flex;
align-items: center;
}
.select2-container--default .select2-selection--single .select2-selection__rendered {
color: rgb(244 244 245);
line-height: 2.75rem;
padding-left: 0.85rem;
}
.select2-container--default .select2-selection--single .select2-selection__arrow {
height: 2.75rem;
}
.select2-dropdown {
border-color: rgb(63 63 70);
background: rgb(24 24 27);
color: rgb(244 244 245);
}
.select2-container--default .select2-results__option--highlighted[aria-selected] {
background: rgb(37 99 235);
color: white;
}
.select2-container--default .select2-results__option[aria-selected=true] {
background: rgb(39 39 42);
color: white;
}
.select2-search__field {
background: rgb(9 9 11);
color: rgb(244 244 245);
border-color: rgb(63 63 70) !important;
}
</style>
@endonce
<script>
(function () {
function loadScript(src, callback) {
const existing = document.querySelector('script[src="' + src + '"]');
if (existing) {
existing.addEventListener('load', callback, { once: true });
if (existing.dataset.loaded === '1') callback();
return;
}
window.jQuery('[data-helpdesk-select2], [data-helpdesk-select]').each(function () {
const element = window.jQuery(this);
const script = document.createElement('script');
script.src = src;
script.onload = function () {
script.dataset.loaded = '1';
callback();
};
document.head.appendChild(script);
}
if (element.data('select2')) {
function loadStyle(href) {
if (document.querySelector('link[href="' + href + '"]')) return;
const link = document.createElement('link');
link.rel = 'stylesheet';
link.href = href;
document.head.appendChild(link);
}
function initialiseHelpdeskSelects() {
if (!window.jQuery || !window.jQuery.fn || !window.jQuery.fn.select2) return;
window.jQuery('[data-helpdesk-select2]').each(function () {
const select = window.jQuery(this);
if (select.data('select2')) {
select.select2('destroy');
}
select.select2({
width: '100%',
placeholder: this.querySelector('option[value=""]')?.textContent || 'Select option',
allowClear: true
});
select.off('change.helpdesk').on('change.helpdesk', function () {
this.dispatchEvent(new Event('change', { bubbles: true }));
this.dispatchEvent(new Event('input', { bubbles: true }));
});
});
}
function bootHelpdeskSelects() {
loadStyle('https://cdn.jsdelivr.net/npm/select2@4.1.0-rc.0/dist/css/select2.min.css');
const bootSelect2 = function () {
if (window.jQuery && window.jQuery.fn && window.jQuery.fn.select2) {
initialiseHelpdeskSelects();
return;
}
element.select2({
width: '100%',
theme: 'default'
});
loadScript('https://cdn.jsdelivr.net/npm/select2@4.1.0-rc.0/dist/js/select2.min.js', initialiseHelpdeskSelects);
};
element.on('change', function () {
this.dispatchEvent(new Event('input', { bubbles: true }));
this.dispatchEvent(new Event('change', { bubbles: true }));
});
});
};
if (window.jQuery) {
bootSelect2();
return;
}
initialiseHelpdeskSelect2();
document.addEventListener('livewire:navigated', initialiseHelpdeskSelect2);
</script>
@endscript
loadScript('https://code.jquery.com/jquery-3.7.1.min.js', bootSelect2);
}
document.addEventListener('DOMContentLoaded', bootHelpdeskSelects);
document.addEventListener('livewire:navigated', bootHelpdeskSelects);
document.addEventListener('livewire:updated', bootHelpdeskSelects);
bootHelpdeskSelects();
})();
</script>
Modules/Helpdesk/changelog.yaml
Executable → Regular
+7 -8
View File
@@ -54,13 +54,12 @@ versions:
- Marked mandatory ticket fields and enhanced create/edit ticket forms with Select2-capable dropdowns.
- Kept module.json version in sync with changelog.yaml.
"1.1.2":
"1.1.3":
changed:
- Restored ticket editing with a full Livewire edit view for assignment, status, priority, category, project, team, due date and details.
- Replaced the Kanban board drag behaviour with dependency-free native HTML5 drag and drop so cards move without external SortableJS.
- Added Kanban board CRUD to Helpdesk settings with status-column selection and default board support.
- Made Helpdesk settings edit actions blue and improved the statuses selector card styling.
- Added reusable Select2 progressive enhancement for Helpdesk dropdowns while preserving native Livewire behaviour when Select2 is unavailable.
- Made ticket reply buttons green and reset reply editors after posting.
- Rebuilt ticket comment loading as an unlimited nested tree with eager-loaded users and attachments.
- Fixed ticket update permissions so platform admins, helpdesk admins, assigned agents and ticket owners can edit tickets where appropriate.
- Added the missing ticket edit Blade view with assignment, status, priority, category, project, team, due date and details controls.
- Replaced the Kanban drag dependency path with native browser drag-and-drop to prevent blocked scripts from breaking ticket movement.
- Added Kanban Boards CRUD to Helpdesk settings with configurable status columns.
- Improved ticket create and edit form layout, mandatory markers, dark footer styling and searchable Select2-capable dropdown loading.
- Kept module.json version in sync with changelog.yaml.
Modules/Helpdesk/module.json
+1 -1
View File
@@ -13,5 +13,5 @@
"Modules\\Helpdesk\\Providers\\HelpdeskServiceProvider"
],
"files": [],
"version": "1.1.2"
"version": "1.1.3"
}