phases one of time logged
This commit is contained in:
@@ -0,0 +1,35 @@
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<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Http\Controllers;
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use Illuminate\Http\RedirectResponse;
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use Illuminate\Http\Request;
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use Illuminate\Routing\Controller;
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use Modules\Helpdesk\Models\Ticket;
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final class TicketTimeLogController extends Controller
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{
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/**
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* Store a time entry against the selected helpdesk ticket.
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*/
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public function store(Request $request, Ticket $ticket): RedirectResponse
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{
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$this->authorize('update', $ticket);
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$validated = $request->validate([
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'minutes' => ['required', 'integer', 'min:1', 'max:1440'],
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'description' => ['nullable', 'string', 'max:1000'],
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]);
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$ticket->timeLogs()->create([
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'user_id' => $request->user()?->id,
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'minutes' => (int) $validated['minutes'],
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'description' => $validated['description'] ?? null,
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'logged_at' => now(),
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]);
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return back()->with('ticket-action-updated', 'Time logged successfully.');
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}
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}
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+41
@@ -0,0 +1,41 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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/**
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* Run the migrations.
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*/
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public function up(): void
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{
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if (Schema::hasTable('helpdesk_time_logs')) {
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return;
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}
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Schema::create('helpdesk_time_logs', function (Blueprint $table): void {
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$table->id();
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$table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
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$table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
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$table->unsignedInteger('minutes');
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$table->text('description')->nullable();
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$table->timestamp('logged_at')->useCurrent();
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$table->timestamps();
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$table->index(['ticket_id', 'logged_at']);
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$table->index(['user_id', 'logged_at']);
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});
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}
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/**
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* Reverse the migrations.
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*/
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public function down(): void
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{
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Schema::dropIfExists('helpdesk_time_logs');
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}
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};
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@@ -0,0 +1,35 @@
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<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Http\Controllers;
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use Illuminate\Http\RedirectResponse;
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use Illuminate\Http\Request;
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use Illuminate\Routing\Controller;
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use Modules\Helpdesk\Models\Ticket;
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final class TicketTimeLogController extends Controller
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{
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/**
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* Store a time entry against the selected helpdesk ticket.
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*/
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public function store(Request $request, Ticket $ticket): RedirectResponse
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{
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$this->authorize('update', $ticket);
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$validated = $request->validate([
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'minutes' => ['required', 'integer', 'min:1', 'max:1440'],
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'description' => ['nullable', 'string', 'max:1000'],
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]);
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$ticket->timeLogs()->create([
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'user_id' => $request->user()?->id,
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'minutes' => (int) $validated['minutes'],
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'description' => $validated['description'] ?? null,
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'logged_at' => now(),
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]);
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return back()->with('ticket-action-updated', 'Time logged successfully.');
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}
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}
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@@ -0,0 +1,41 @@
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<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Models;
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use App\Models\User;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Database\Eloquent\Relations\BelongsTo;
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final class TimeLog extends Model
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{
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protected $table = 'helpdesk_time_logs';
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/** @var list<string> */
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protected $fillable = [
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'ticket_id',
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'user_id',
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'minutes',
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'description',
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'logged_at',
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];
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/** @var array<string, string> */
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protected $casts = [
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'minutes' => 'integer',
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'logged_at' => 'datetime',
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];
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/** @return BelongsTo<Ticket, TimeLog> */
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public function ticket(): BelongsTo
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{
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return $this->belongsTo(Ticket::class, 'ticket_id');
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}
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/** @return BelongsTo<User, TimeLog> */
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public function user(): BelongsTo
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{
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return $this->belongsTo(User::class, 'user_id');
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}
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}
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@@ -0,0 +1,55 @@
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<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Tests\Feature;
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use App\Models\User;
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use Illuminate\Foundation\Testing\RefreshDatabase;
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use Modules\Helpdesk\Models\Ticket;
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use Tests\TestCase;
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final class TicketTimeLogTest extends TestCase
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{
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use RefreshDatabase;
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/**
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* It stores a time log for an authorized ticket user.
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*/
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public function test_authorized_user_can_log_ticket_time(): void
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{
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$user = User::factory()->create();
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$ticket = Ticket::factory()->create();
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$this->actingAs($user)
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->post(route('helpdesk.tickets.time-logs.store', $ticket), [
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'minutes' => 45,
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'description' => 'Investigated the issue and updated the ticket.',
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])
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->assertRedirect();
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$this->assertDatabaseHas('helpdesk_time_logs', [
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'ticket_id' => $ticket->id,
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'user_id' => $user->id,
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'minutes' => 45,
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'description' => 'Investigated the issue and updated the ticket.',
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]);
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}
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/**
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* It rejects invalid logged minutes.
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*/
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public function test_ticket_time_log_requires_valid_minutes(): void
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{
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$user = User::factory()->create();
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$ticket = Ticket::factory()->create();
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$this->actingAs($user)
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->from(route('helpdesk.tickets.show', $ticket))
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->post(route('helpdesk.tickets.time-logs.store', $ticket), [
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'minutes' => 0,
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])
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->assertRedirect(route('helpdesk.tickets.show', $ticket))
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->assertSessionHasErrors('minutes');
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}
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}
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+41
@@ -0,0 +1,41 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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/**
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* Run the migrations.
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*/
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public function up(): void
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{
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if (Schema::hasTable('helpdesk_time_logs')) {
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return;
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}
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Schema::create('helpdesk_time_logs', function (Blueprint $table): void {
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$table->id();
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$table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
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$table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
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$table->unsignedInteger('minutes');
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$table->text('description')->nullable();
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$table->timestamp('logged_at')->useCurrent();
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$table->timestamps();
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$table->index(['ticket_id', 'logged_at']);
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$table->index(['user_id', 'logged_at']);
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});
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}
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/**
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* Reverse the migrations.
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*/
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public function down(): void
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{
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Schema::dropIfExists('helpdesk_time_logs');
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}
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};
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@@ -0,0 +1,42 @@
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<form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}" class="mb-4 space-y-2">
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@csrf
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<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="time_minutes">
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Log time
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</label>
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<div class="grid grid-cols-[1fr_auto] gap-2">
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<input
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id="time_minutes"
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name="minutes"
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type="number"
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min="1"
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max="1440"
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value="{{ old('minutes') }}"
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placeholder="Minutes"
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class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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data-dusk="ticket-time-minutes"
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>
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<button type="submit" dusk="log-ticket-time" data-dusk="log-ticket-time" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
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<i class="fa-solid fa-clock mr-2" aria-hidden="true"></i>
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<span>Log</span>
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</button>
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</div>
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<textarea
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name="description"
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rows="2"
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placeholder="Optional work note"
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class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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data-dusk="ticket-time-description"
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>{{ old('description') }}</textarea>
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@error('minutes')
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<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
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@enderror
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@error('description')
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<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
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@enderror
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</form>
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@@ -0,0 +1,9 @@
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<?php
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declare(strict_types=1);
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use Illuminate\Support\Facades\Route;
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use Modules\Helpdesk\Http\Controllers\TicketTimeLogController;
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Route::post('/tickets/{ticket}/time-logs', [TicketTimeLogController::class, 'store'])
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->name('tickets.time-logs.store');
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@@ -0,0 +1,35 @@
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<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Http\Controllers;
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use Illuminate\Http\RedirectResponse;
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use Illuminate\Http\Request;
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use Illuminate\Routing\Controller;
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use Modules\Helpdesk\Models\Ticket;
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final class TicketTimeLogController extends Controller
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{
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/**
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* Store a time entry against the selected helpdesk ticket.
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*/
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public function store(Request $request, Ticket $ticket): RedirectResponse
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{
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$this->authorize('update', $ticket);
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$validated = $request->validate([
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'minutes' => ['required', 'integer', 'min:1', 'max:1440'],
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'description' => ['nullable', 'string', 'max:1000'],
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]);
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$ticket->timeLogs()->create([
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'user_id' => $request->user()?->id,
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'minutes' => (int) $validated['minutes'],
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'description' => $validated['description'] ?? null,
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'logged_at' => now(),
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]);
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return back()->with('ticket-action-updated', 'Time logged successfully.');
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}
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}
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@@ -0,0 +1,41 @@
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<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Models;
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use App\Models\User;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Database\Eloquent\Relations\BelongsTo;
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final class TimeLog extends Model
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{
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protected $table = 'helpdesk_time_logs';
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/** @var list<string> */
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protected $fillable = [
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'ticket_id',
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'user_id',
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'minutes',
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'description',
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'logged_at',
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];
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/** @var array<string, string> */
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protected $casts = [
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'minutes' => 'integer',
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'logged_at' => 'datetime',
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];
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/** @return BelongsTo<Ticket, TimeLog> */
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public function ticket(): BelongsTo
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{
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return $this->belongsTo(Ticket::class, 'ticket_id');
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}
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/** @return BelongsTo<User, TimeLog> */
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public function user(): BelongsTo
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{
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return $this->belongsTo(User::class, 'user_id');
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}
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}
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@@ -32,12 +32,136 @@
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<i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i>
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Back
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</a>
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@can('update', $ticket)
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<a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="inline-flex items-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-emerald-700">
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<i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i>
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Edit
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</a>
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<div class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<div class="-mx-4 -mt-4 mb-4 rounded-t-xl bg-indigo-700 px-4 py-4 text-white">
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<div class="flex items-center gap-3">
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<span class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-indigo-950 text-white ring-1 ring-indigo-300/60 shadow-lg">
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<i class="fa-solid fa-sliders text-lg" aria-hidden="true"></i>
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</span>
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<div class="min-w-0">
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<h2 class="text-lg font-black uppercase tracking-wide">Ticket controls</h2>
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<p class="text-xs font-semibold text-indigo-100">Log time, assignment, status and priority</p>
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</div>
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</div>
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</div>
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@if (session('ticket-action-updated'))
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<div class="mb-4 rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
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{{ session('ticket-action-updated') }}
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</div>
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@endif
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<form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}" class="mb-4 space-y-2">
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@csrf
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<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="ticket_time_minutes">
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Log time
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</label>
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<div class="grid grid-cols-[1fr_auto] gap-2">
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<input
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id="ticket_time_minutes"
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name="minutes"
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type="number"
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min="1"
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max="1440"
|
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placeholder="Minutes"
|
||||
class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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data-dusk="ticket-time-minutes"
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>
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<button
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type="submit"
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dusk="log-ticket-time"
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data-dusk="log-ticket-time"
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class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70"
|
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>
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<i class="fa-solid fa-clock mr-2" aria-hidden="true"></i>
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<span>Log</span>
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</button>
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</div>
|
||||
|
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<textarea
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||||
name="description"
|
||||
rows="2"
|
||||
placeholder="Optional work note"
|
||||
class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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data-dusk="ticket-time-description"
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||||
></textarea>
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@error('minutes')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
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||||
@enderror
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||||
|
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@error('description')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
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||||
@enderror
|
||||
</form>
|
||||
|
||||
<form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}" class="mb-4 space-y-2">
|
||||
@csrf
|
||||
|
||||
<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="show_agent_id">Assigned agent</label>
|
||||
<select id="show_agent_id" name="agent_id" class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-agent">
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<option value="" @selected($agent_id === null)>Unassigned</option>
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||||
@forelse ($agents as $agent)
|
||||
<option value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }} · {{ $agent->email }}</option>
|
||||
@empty
|
||||
<option value="" disabled>No users available for assignment</option>
|
||||
@endforelse
|
||||
</select>
|
||||
|
||||
@error('agent_id')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
|
||||
<button type="submit" dusk="update-agent" data-dusk="update-agent" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
|
||||
<i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
|
||||
<span>Assign agent</span>
|
||||
</button>
|
||||
</form>
|
||||
|
||||
<form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}" class="mb-4 space-y-2">
|
||||
@csrf
|
||||
|
||||
<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="show_status_id">Status</label>
|
||||
<select id="show_status_id" name="status_id" class="hd-select block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-status">
|
||||
@foreach ($statuses as $status)
|
||||
<option value="{{ $status->id }}" @selected((int) $status_id === (int) $status->id)>{{ $status->name }}</option>
|
||||
@endforeach
|
||||
</select>
|
||||
|
||||
@error('status_id')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
|
||||
<button type="submit" dusk="update-status" class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
|
||||
<i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
|
||||
<span>Update status</span>
|
||||
</button>
|
||||
</form>
|
||||
|
||||
<form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}" class="space-y-2">
|
||||
@csrf
|
||||
|
||||
<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="show_priority_id">Priority</label>
|
||||
<select id="show_priority_id" name="priority_id" class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-priority">
|
||||
@foreach ($priorities as $priority)
|
||||
<option value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}</option>
|
||||
@endforeach
|
||||
</select>
|
||||
|
||||
@error('priority_id')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
|
||||
<button type="submit" dusk="update-priority" class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
|
||||
<i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
|
||||
<span>Update priority</span>
|
||||
</button>
|
||||
</form>
|
||||
</div>
|
||||
@endcan
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@@ -0,0 +1,42 @@
|
||||
<form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}" class="mb-4 space-y-2">
|
||||
@csrf
|
||||
|
||||
<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="time_minutes">
|
||||
Log time
|
||||
</label>
|
||||
|
||||
<div class="grid grid-cols-[1fr_auto] gap-2">
|
||||
<input
|
||||
id="time_minutes"
|
||||
name="minutes"
|
||||
type="number"
|
||||
min="1"
|
||||
max="1440"
|
||||
value="{{ old('minutes') }}"
|
||||
placeholder="Minutes"
|
||||
class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
|
||||
data-dusk="ticket-time-minutes"
|
||||
>
|
||||
|
||||
<button type="submit" dusk="log-ticket-time" data-dusk="log-ticket-time" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
|
||||
<i class="fa-solid fa-clock mr-2" aria-hidden="true"></i>
|
||||
<span>Log</span>
|
||||
</button>
|
||||
</div>
|
||||
|
||||
<textarea
|
||||
name="description"
|
||||
rows="2"
|
||||
placeholder="Optional work note"
|
||||
class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
|
||||
data-dusk="ticket-time-description"
|
||||
>{{ old('description') }}</textarea>
|
||||
|
||||
@error('minutes')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
|
||||
@error('description')
|
||||
<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
|
||||
@enderror
|
||||
</form>
|
||||
@@ -10,6 +10,7 @@ use Modules\Helpdesk\Http\Controllers\TicketCommentDeleteController;
|
||||
use Modules\Helpdesk\Http\Controllers\TicketCommentStoreController;
|
||||
use Modules\Helpdesk\Http\Controllers\TicketAttachmentStoreController;
|
||||
use Modules\Helpdesk\Http\Controllers\TicketStoreController;
|
||||
use Modules\Helpdesk\Http\Controllers\TicketTimeLogController;
|
||||
use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
|
||||
use Modules\Helpdesk\Livewire\KanbanBoard;
|
||||
use Modules\Helpdesk\Livewire\SettingsManager;
|
||||
@@ -39,3 +40,5 @@ Route::get('/tickets/{ticket}', TicketShow::class)->name('tickets.show');
|
||||
Route::get('/attachments/{attachment}/download', AttachmentDownloadController::class)
|
||||
->whereNumber('attachment')
|
||||
->name('attachments.download');
|
||||
Route::post('/tickets/{ticket}/time-logs', [TicketTimeLogController::class, 'store'])
|
||||
->name('tickets.time-logs.store');
|
||||
|
||||
@@ -0,0 +1,55 @@
|
||||
<?php
|
||||
|
||||
declare(strict_types=1);
|
||||
|
||||
namespace Modules\Helpdesk\Tests\Feature;
|
||||
|
||||
use App\Models\User;
|
||||
use Illuminate\Foundation\Testing\RefreshDatabase;
|
||||
use Modules\Helpdesk\Models\Ticket;
|
||||
use Tests\TestCase;
|
||||
|
||||
final class TicketTimeLogTest extends TestCase
|
||||
{
|
||||
use RefreshDatabase;
|
||||
|
||||
/**
|
||||
* It stores a time log for an authorized ticket user.
|
||||
*/
|
||||
public function test_authorized_user_can_log_ticket_time(): void
|
||||
{
|
||||
$user = User::factory()->create();
|
||||
$ticket = Ticket::factory()->create();
|
||||
|
||||
$this->actingAs($user)
|
||||
->post(route('helpdesk.tickets.time-logs.store', $ticket), [
|
||||
'minutes' => 45,
|
||||
'description' => 'Investigated the issue and updated the ticket.',
|
||||
])
|
||||
->assertRedirect();
|
||||
|
||||
$this->assertDatabaseHas('helpdesk_time_logs', [
|
||||
'ticket_id' => $ticket->id,
|
||||
'user_id' => $user->id,
|
||||
'minutes' => 45,
|
||||
'description' => 'Investigated the issue and updated the ticket.',
|
||||
]);
|
||||
}
|
||||
|
||||
/**
|
||||
* It rejects invalid logged minutes.
|
||||
*/
|
||||
public function test_ticket_time_log_requires_valid_minutes(): void
|
||||
{
|
||||
$user = User::factory()->create();
|
||||
$ticket = Ticket::factory()->create();
|
||||
|
||||
$this->actingAs($user)
|
||||
->from(route('helpdesk.tickets.show', $ticket))
|
||||
->post(route('helpdesk.tickets.time-logs.store', $ticket), [
|
||||
'minutes' => 0,
|
||||
])
|
||||
->assertRedirect(route('helpdesk.tickets.show', $ticket))
|
||||
->assertSessionHasErrors('minutes');
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user