349 lines
16 KiB
PHP
349 lines
16 KiB
PHP
@php
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use Illuminate\Support\Facades\Schema;
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use Modules\Helpdesk\Models\TicketTimeLog;
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$ticketTimeLogTable = (new TicketTimeLog())->getTable();
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$hasEndedAtColumn = Schema::hasColumn($ticketTimeLogTable, 'ended_at');
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$hasStoppedAtColumn = Schema::hasColumn($ticketTimeLogTable, 'stopped_at');
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$hasFinishedAtColumn = Schema::hasColumn($ticketTimeLogTable, 'finished_at');
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$hasUserIdColumn = Schema::hasColumn($ticketTimeLogTable, 'user_id');
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$runningTimerQuery = TicketTimeLog::query()
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->where('ticket_id', $ticket->getKey())
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->whereNotNull('started_at')
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->orderByDesc('started_at');
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if ($hasUserIdColumn) {
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$runningTimerQuery->where('user_id', auth()->id());
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}
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if ($hasEndedAtColumn) {
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$runningTimerQuery->whereNull('ended_at');
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}
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if ($hasStoppedAtColumn) {
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$runningTimerQuery->whereNull('stopped_at');
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}
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if ($hasFinishedAtColumn) {
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$runningTimerQuery->whereNull('finished_at');
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}
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$runningTimer = ($hasEndedAtColumn || $hasStoppedAtColumn || $hasFinishedAtColumn)
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? $runningTimerQuery->first()
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: null;
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$runningTimerStartedAt = $runningTimer?->started_at;
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$runningTimerElapsedSeconds = $runningTimerStartedAt
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? max(0, now()->diffInSeconds($runningTimerStartedAt))
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: 0;
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$runningTimerElapsedDisplay = gmdate('H:i:s', $runningTimerElapsedSeconds);
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$hasRunningTimer = $runningTimerStartedAt !== null;
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@endphp
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@can('update', $ticket)
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<details
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class="group rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
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data-helpdesk-ticket-controls>
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<summary
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class="-mx-4 -mt-4 mb-4 flex cursor-pointer list-none items-center justify-between gap-3 rounded-t-xl bg-indigo-700 px-4 py-4 text-white marker:hidden">
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<div class="flex min-w-0 items-center gap-3">
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<span
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class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-indigo-950 text-white ring-1 ring-indigo-300/60 shadow-lg">
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<i class="fa-solid fa-sliders text-lg" aria-hidden="true"></i>
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</span>
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<div class="min-w-0">
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<h2 class="text-lg font-black uppercase tracking-wide">Ticket controls</h2>
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<p class="text-xs font-semibold text-indigo-100">
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Log time, assignment, status and priority
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</p>
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<span
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class="{{ $hasRunningTimer ? 'inline-flex' : 'hidden' }} mt-2 w-fit items-center gap-2 rounded-xl bg-emerald-400/20 px-3 py-1.5 text-xs font-black text-emerald-50 ring-1 ring-emerald-200/40"
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data-helpdesk-running-summary-badge
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data-helpdesk-started-at="{{ $runningTimerStartedAt?->toIso8601String() }}"
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data-dusk="ticket-running-timer-summary">
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<span class="relative flex h-2.5 w-2.5">
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<span class="absolute inline-flex h-full w-full animate-ping rounded-full bg-emerald-200 opacity-75"></span>
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<span class="relative inline-flex h-2.5 w-2.5 rounded-full bg-emerald-300"></span>
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</span>
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<span>Running</span>
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<span class="font-mono" data-helpdesk-running-summary-elapsed data-dusk="ticket-running-elapsed-summary">
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{{ $runningTimerElapsedDisplay }}
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</span>
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</span>
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</div>
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</div>
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<span
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class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-white/15 text-white ring-1 ring-white/20">
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<i class="fa-solid fa-chevron-right text-xs transition group-open:rotate-90" aria-hidden="true"></i>
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</span>
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</summary>
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@if (session('ticket-action-updated'))
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<div
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class="mb-4 rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
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{{ session('ticket-action-updated') }}
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</div>
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@endif
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@if ($hasRunningTimer)
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<div
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class="mb-4 rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-emerald-950 shadow-sm dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100"
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data-helpdesk-running-timer>
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<div class="flex items-center justify-between gap-3">
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<div class="min-w-0">
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<p class="text-[0.68rem] font-black uppercase tracking-[0.18em] text-emerald-700 dark:text-emerald-300">
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Timer running
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</p>
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<p class="mt-1 text-xs font-semibold text-emerald-800 dark:text-emerald-200">
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Started {{ $runningTimerStartedAt->format('d M Y H:i:s') }}
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</p>
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</div>
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<div class="shrink-0 text-right">
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<p class="font-mono text-2xl font-black leading-none text-emerald-900 dark:text-emerald-100"
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data-helpdesk-panel-elapsed
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data-dusk="ticket-running-elapsed-time">
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{{ $runningTimerElapsedDisplay }}
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</p>
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<p class="mt-1 text-[0.65rem] font-bold uppercase tracking-wide text-emerald-700 dark:text-emerald-300">
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Elapsed
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</p>
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</div>
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</div>
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</div>
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@endif
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<div data-helpdesk-timer-source>
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@include('helpdesk::partials.ticket-time-timer', [
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'ticket' => $ticket,
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])
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</div>
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<form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}"
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class="mb-4 space-y-2">
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@csrf
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<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
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for="ticket_time_minutes">Log time</label>
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<div class="grid grid-cols-[1fr_auto] gap-2">
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<input id="ticket_time_minutes" name="minutes" type="number" min="1" max="1440"
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placeholder="Minutes"
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class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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data-dusk="ticket-time-minutes">
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<button type="submit" dusk="log-ticket-time" data-dusk="log-ticket-time"
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class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
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<i class="fa-solid fa-clock mr-2" aria-hidden="true"></i>
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<span>Log</span>
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</button>
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</div>
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<textarea name="description" rows="2" placeholder="Optional work note"
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class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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data-dusk="ticket-time-description"></textarea>
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@error('minutes')
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<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
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@enderror
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@error('description')
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<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
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@enderror
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</form>
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<form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}"
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class="mb-4 space-y-2">
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@csrf
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<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
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for="show_agent_id">Assigned agent</label>
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<select id="show_agent_id" name="agent_id"
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class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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data-dusk="ticket-show-agent">
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<option value="" @selected($agent_id === null)>Unassigned</option>
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@forelse ($agents as $agent)
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<option
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value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }}
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·
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{{ $agent->email }}</option>
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@empty
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<option value="" disabled>No users available for assignment</option>
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@endforelse
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</select>
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@error('agent_id')
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<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
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@enderror
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<button type="submit" dusk="update-agent" data-dusk="update-agent"
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class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
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<i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
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<span>Assign agent</span>
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</button>
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</form>
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<form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}"
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class="mb-4 space-y-2">
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@csrf
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<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
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for="show_status_id">Status</label>
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<select id="show_status_id" name="status_id"
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class="hd-select block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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data-dusk="ticket-show-status">
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@foreach ($statuses as $status)
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<option
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value="{{ $status->id }}" @selected((int) $status_id === (int) $status->id)>{{ $status->name }}
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</option>
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@endforeach
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</select>
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@error('status_id')
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<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
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@enderror
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<button type="submit" dusk="update-status"
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class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
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<i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
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<span>Update status</span>
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</button>
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</form>
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<form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}"
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class="space-y-2">
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@csrf
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<label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
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for="show_priority_id">Priority</label>
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<select id="show_priority_id" name="priority_id"
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class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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data-dusk="ticket-show-priority">
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@foreach ($priorities as $priority)
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<option
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value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}
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</option>
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@endforeach
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</select>
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@error('priority_id')
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<p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
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@enderror
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<button type="submit" dusk="update-priority"
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class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
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<i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
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<span>Update priority</span>
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</button>
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</form>
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</details>
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<script>
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(() => {
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const root = document.querySelector('[data-helpdesk-ticket-controls]');
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if (!root || root.dataset.helpdeskElapsedBadgeBound === 'true') {
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return;
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}
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root.dataset.helpdeskElapsedBadgeBound = 'true';
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const source = root.querySelector('[data-helpdesk-timer-source]');
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const badge = root.querySelector('[data-helpdesk-running-summary-badge]');
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const summaryElapsed = root.querySelector('[data-helpdesk-running-summary-elapsed]');
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const panelElapsed = root.querySelector('[data-helpdesk-panel-elapsed]');
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if (!source || !badge || !summaryElapsed) {
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return;
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}
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let interval = null;
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let startedAt = badge.dataset.helpdeskStartedAt
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? Date.parse(badge.dataset.helpdeskStartedAt)
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: null;
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const formatElapsed = (seconds) => {
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const date = new Date(Math.max(0, seconds) * 1000);
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return date.toISOString().substring(11, 19);
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};
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const updateElapsed = () => {
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if (!startedAt) {
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startedAt = Date.now();
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}
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const display = formatElapsed(Math.floor((Date.now() - startedAt) / 1000));
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summaryElapsed.textContent = display;
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if (panelElapsed) {
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panelElapsed.textContent = display;
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}
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};
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const showBadge = () => {
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badge.classList.remove('hidden');
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badge.classList.add('inline-flex');
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if (!startedAt) {
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startedAt = Date.now();
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}
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updateElapsed();
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if (interval) {
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return;
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}
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interval = window.setInterval(updateElapsed, 1000);
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};
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const hideBadge = () => {
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badge.classList.add('hidden');
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badge.classList.remove('inline-flex');
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summaryElapsed.textContent = '00:00:00';
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startedAt = null;
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if (interval) {
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window.clearInterval(interval);
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interval = null;
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}
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};
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const sourceShowsRunning = () => {
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const text = source.textContent.trim().toLowerCase();
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return text.includes('running') || text.includes('timer started');
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};
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const sync = () => {
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if (sourceShowsRunning()) {
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showBadge();
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return;
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}
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hideBadge();
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};
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new MutationObserver(sync).observe(source, {
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childList: true,
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subtree: true,
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characterData: true,
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});
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sync();
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})();
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</script>
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@endcan
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