28 lines
623 B
PHP
28 lines
623 B
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Services;
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use Modules\Helpdesk\Models\Ticket;
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final class TicketReferenceService
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{
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/**
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* Build the next human-readable ticket reference.
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*/
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public function next(): string
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{
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$year = now()->format('Y');
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$prefix = 'HD-'.$year.'-';
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$last = Ticket::query()
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->where('reference', 'like', $prefix.'%')
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->latest('id')
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->value('reference');
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$next = $last ? ((int) substr((string) $last, -5)) + 1 : 1;
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return $prefix.str_pad((string) $next, 5, '0', STR_PAD_LEFT);
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}
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}
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