added support for legacy tickets, fixed switching of modes and also style updates

Modules/Helpdesk/Http/Controllers/NativeTicketController.php

@@ -0,0 +1,50 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Http\Controllers;
+
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+use Illuminate\Routing\Controller;
+use Illuminate\Support\Facades\DB;
+use Modules\Helpdesk\Models\Ticket;
+
+final class NativeTicketController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $user = $request->user();
+        $query = Ticket::query()->orderByDesc('id');
+        if (!$user->can('helpdesk.admin')) {
+            $query->where(function ($q) use ($user) { $q->where('user_id', $user->getKey())->orWhere('agent_id', $user->getKey()); });
+        }
+        if ($search = $request->query('search')) {
+            $query->where('subject', 'like', '%'.addcslashes((string) $search, '%_\\').'%');
+        }
+        return response()->json($query->paginate(30));
+    }
+
+    public function show(Request $request, Ticket $ticket): JsonResponse
+    {
+        $this->authorizeTicket($request, $ticket);
+        return response()->json($ticket->load(['comments', 'status', 'priority', 'agent']));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $data = $request->validate(['subject' => ['required','string','max:255'], 'body' => ['required','string']]);
+        $ticket = DB::transaction(function () use ($request, $data) {
+            return Ticket::create($data + [
+                'reference' => 'MAC-'.strtoupper(bin2hex(random_bytes(6))),
+                'user_id' => $request->user()->getKey(),
+            ]);
+        });
+        return response()->json($ticket, 201);
+    }
+
+    private function authorizeTicket(Request $request, Ticket $ticket): void
+    {
+        abort_unless($request->user()->can('helpdesk.admin') || (int) $ticket->user_id === (int) $request->user()->getKey() || (int) $ticket->agent_id === (int) $request->user()->getKey(), 403);
+    }
+}

Modules/Helpdesk/Routes/api.php

@@ -5,6 +5,7 @@ declare(strict_types=1);
 use Illuminate\Support\Facades\Route;
 use Modules\Helpdesk\Http\Controllers\GitWebhookController;
 use Modules\Helpdesk\Http\Controllers\HelpdeskSyncController;
+use Modules\Helpdesk\Http\Controllers\NativeTicketController;
 use Modules\Helpdesk\Http\Middleware\VerifyHelpdeskSyncToken;
 
 Route::get('/status', static fn (): array => [
@@ -27,3 +28,9 @@ Route::post('/git/webhook/{repository}', GitWebhookController::class)
 
 Route::post('/git/gitea/webhook', [GitWebhookController::class, 'gitea'])
     ->name('git.gitea.webhook');
+// Append inside Modules/Helpdesk/Routes/api.php. Verify your module route prefix.
+Route::middleware('auth:sanctum')->prefix('native/v1')->group(function () {
+    Route::get('tickets', [NativeTicketController::class, 'index']);
+    Route::get('tickets/{ticket}', [NativeTicketController::class, 'show']);
+    Route::post('tickets', [NativeTicketController::class, 'store']);
+});