first response initial pass
This commit is contained in:
Mark Gregory
@@ -469,14 +469,40 @@
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@enderror
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</div>
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@if ($canSeeInternalNotes)
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<label
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class="mt-3 flex items-center gap-2 text-xs font-semibold text-zinc-700 dark:text-zinc-200">
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<input type="checkbox" name="internal" value="1" @checked(old('internal'))
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class="rounded border-zinc-300">
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MPBA internal note only
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</label>
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@endif
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<div class="rounded-xl border border-zinc-200 bg-white p-3 shadow-sm dark:border-zinc-700 dark:bg-zinc-950">
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<div class="mb-3 flex items-start justify-between gap-3">
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<div>
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<p class="text-xs font-extrabold uppercase tracking-[0.16em] text-zinc-500 dark:text-zinc-400">Visibility</p>
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<p class="mt-1 text-sm font-semibold text-zinc-700 dark:text-zinc-200">Choose whether this response is customer visible.</p>
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</div>
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</div>
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@if ($canSeeInternalNotes)
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<div class="grid gap-3 sm:grid-cols-2">
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<label class="flex cursor-pointer items-start gap-3 rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-emerald-950 shadow-sm transition hover:bg-emerald-100 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100">
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<input type="radio" name="internal" value="0" @checked(! old('internal')) class="mt-1 border-emerald-400 text-emerald-600 focus:ring-emerald-500">
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<span>
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<span class="block text-sm font-extrabold">Public reply</span>
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<span class="mt-1 block text-xs font-semibold opacity-80">Visible to the requester and counts as the first SLA response.</span>
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</span>
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</label>
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<label class="flex cursor-pointer items-start gap-3 rounded-xl border border-purple-300 bg-purple-50 p-3 text-purple-950 shadow-sm transition hover:bg-purple-100 dark:border-purple-900 dark:bg-purple-950/60 dark:text-purple-100">
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<input type="radio" name="internal" value="1" @checked((bool) old('internal')) class="mt-1 border-purple-400 text-purple-600 focus:ring-purple-500">
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<span>
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<span class="block text-sm font-extrabold">Internal note</span>
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<span class="mt-1 block text-xs font-semibold opacity-80">MPBA/support-only note. Does not count as a public SLA response.</span>
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</span>
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</label>
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</div>
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@else
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<input type="hidden" name="internal" value="0">
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<div class="rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-sm font-semibold text-emerald-950 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100">
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<i class="fa-solid fa-envelope-circle-check mr-2" aria-hidden="true"></i>
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This will be posted as a public reply and will count towards the first-response SLA.
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</div>
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@endif
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</div>
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@endcan
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<div class="flex justify-end">
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@@ -111,7 +111,10 @@
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@endif
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@if ($isInternal)
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<span
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class="rounded-full bg-red-600 px-2.5 py-1 text-[11px] font-extrabold uppercase tracking-wide text-white">Internal</span>
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class="rounded-full bg-purple-600 px-2.5 py-1 text-[11px] font-extrabold uppercase tracking-wide text-white">Internal</span>
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@else
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<span
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class="rounded-full bg-emerald-600 px-2.5 py-1 text-[11px] font-extrabold uppercase tracking-wide text-white">Public</span>
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@endif
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</div>
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<div
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@@ -216,16 +219,39 @@
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class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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placeholder="Write a threaded Lotus Notes-style response..."></textarea>
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@can('update', $currentTicket)
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@if ($canSeeInternalNotes)
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<label
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class="mt-3 flex items-center gap-2 text-sm font-semibold text-zinc-700 dark:text-zinc-200">
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<input type="checkbox" name="internal" value="1"
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class="rounded border-zinc-300">
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MPBA internal note only
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</label>
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@endif
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@endcan
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<div class="mt-4 rounded-xl border border-zinc-200 bg-white p-3 shadow-sm dark:border-zinc-700 dark:bg-zinc-950">
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<p class="text-xs font-extrabold uppercase tracking-[0.16em] text-zinc-500 dark:text-zinc-400">Visibility</p>
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@can('update', $currentTicket)
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@if ($canSeeInternalNotes)
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<div class="mt-3 grid gap-3 sm:grid-cols-2">
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<label class="flex cursor-pointer items-start gap-3 rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-emerald-950 shadow-sm transition hover:bg-emerald-100 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100">
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<input type="radio" name="internal" value="0" checked class="mt-1 border-emerald-400 text-emerald-600 focus:ring-emerald-500">
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<span>
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<span class="block text-sm font-extrabold">Public reply</span>
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<span class="mt-1 block text-xs font-semibold opacity-80">Visible to the requester and counts towards SLA.</span>
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</span>
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</label>
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<label class="flex cursor-pointer items-start gap-3 rounded-xl border border-purple-300 bg-purple-50 p-3 text-purple-950 shadow-sm transition hover:bg-purple-100 dark:border-purple-900 dark:bg-purple-950/60 dark:text-purple-100">
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<input type="radio" name="internal" value="1" class="mt-1 border-purple-400 text-purple-600 focus:ring-purple-500">
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<span>
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<span class="block text-sm font-extrabold">Internal note</span>
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<span class="mt-1 block text-xs font-semibold opacity-80">Support-only note. Does not count as public SLA response.</span>
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</span>
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</label>
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</div>
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@else
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<input type="hidden" name="internal" value="0">
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<div class="mt-3 rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-sm font-semibold text-emerald-950 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100">
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<i class="fa-solid fa-envelope-circle-check mr-2" aria-hidden="true"></i>
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This threaded response will be public.
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</div>
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@endif
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@else
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<input type="hidden" name="internal" value="0">
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@endcan
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</div>
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<details
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class="mt-4 overflow-hidden rounded-xl border border-zinc-200 bg-white/80 shadow-sm dark:border-zinc-800 dark:bg-zinc-950/50">
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@@ -41,3 +41,12 @@
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changes:
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- Updated the active End timer action with the same minimum width and no-wrap text treatment as the Start timer button.
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- Preserved the inline timer updater and avoided adding unused standalone JavaScript files.
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- version: 1.9.34
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date: 2026-06-23
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type: bugfix
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summary: Add explicit public/internal response controls to Helpdesk ticket conversations.
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changes:
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- Added a clear Public reply versus Internal note visibility selector to the main ticket response form.
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- Added the same visibility selector to threaded response forms so replies can be made public deliberately.
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- Added public/internal badges to conversation entries so response visibility is obvious after posting.
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- Preserved append-only changelog history and avoided adding unused JavaScript or orphan files.
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@@ -22,5 +22,5 @@
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"Modules\\Helpdesk\\Providers\\HelpdeskServiceProvider"
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],
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"files": [],
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"version": "1.9.33"
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"version": "1.9.34"
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}
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