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first response initial pass

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Mark Gregory
2026-06-23 10:32:40 +01:00
parent 68e29fca3d
commit c86c804bcf
4 changed files with 81 additions and 20 deletions
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Modules/Helpdesk/changelog.yaml
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@@ -41,3 +41,12 @@
changes:
- Updated the active End timer action with the same minimum width and no-wrap text treatment as the Start timer button.
- Preserved the inline timer updater and avoided adding unused standalone JavaScript files.
- version: 1.9.34
date: 2026-06-23
type: bugfix
summary: Add explicit public/internal response controls to Helpdesk ticket conversations.
changes:
- Added a clear Public reply versus Internal note visibility selector to the main ticket response form.
- Added the same visibility selector to threaded response forms so replies can be made public deliberately.
- Added public/internal badges to conversation entries so response visibility is obvious after posting.
- Preserved append-only changelog history and avoided adding unused JavaScript or orphan files.