70 lines
4.1 KiB
PHP
70 lines
4.1 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\database\seeders;
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use Illuminate\Database\Seeder;
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use Illuminate\Support\Str;
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use Modules\Helpdesk\Models\Category;
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use Modules\Helpdesk\Models\Priority;
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use Modules\Helpdesk\Models\Project;
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use Modules\Helpdesk\Models\Status;
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use Modules\Helpdesk\Models\Team;
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use Modules\Helpdesk\Models\WorkflowTemplate;
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final class HelpdeskDatabaseSeeder extends Seeder
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{
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/** @return void */
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public function run(): void
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{
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foreach ([
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['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
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['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
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['name' => 'Waiting Customer', 'slug' => 'waiting-customer', 'color' => 'purple', 'sort_order' => 30, 'is_closed' => false],
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['name' => 'Closed', 'slug' => 'closed', 'color' => 'green', 'sort_order' => 90, 'is_closed' => true],
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] as $row) {
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Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
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}
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foreach ([
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['name' => 'Low', 'slug' => 'low', 'color' => 'zinc', 'sort_order' => 10],
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['name' => 'Normal', 'slug' => 'normal', 'color' => 'blue', 'sort_order' => 20],
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['name' => 'High', 'slug' => 'high', 'color' => 'orange', 'sort_order' => 30],
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['name' => 'Critical', 'slug' => 'critical', 'color' => 'red', 'sort_order' => 40],
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] as $row) {
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Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
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}
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foreach (['General Support', 'Software', 'Hardware', 'Access Request', 'Incident'] as $name) {
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Category::query()->updateOrCreate(['slug' => Str::slug($name)], ['name' => $name, 'color' => 'blue']);
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}
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$team = Team::query()->updateOrCreate(['slug' => 'support'], [
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'name' => 'Support',
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'color' => 'indigo',
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'description' => 'Default support team for helpdesk tickets.',
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]);
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Project::query()->updateOrCreate(['slug' => 'internal-helpdesk'], [
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'team_id' => $team->id,
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'title' => 'Internal Helpdesk',
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'color' => 'blue',
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'description' => 'Default project for internal helpdesk tickets.',
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]);
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foreach ([
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['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
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['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
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['name' => 'Ticket response requester notice', 'event' => 'ticket.commented', 'subject' => 'New response on ticket {{ ticket.reference }}', 'html_body' => '<p>Hello {{ requester.name }},</p><p>A new response has been added to <strong>{{ ticket.reference }}</strong>.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p>', 'to_role' => 'requester'],
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['name' => 'Ticket closed requester notice', 'event' => 'ticket.closed', 'subject' => 'Ticket {{ ticket.reference }} has been closed', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been closed.</p><p>Thank you for using the support desk.</p>', 'to_role' => 'requester'],
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] as $template) {
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WorkflowTemplate::query()->updateOrCreate(
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['name' => $template['name'], 'event' => $template['event']],
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$template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
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);
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}
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}
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}
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